Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Inside Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions while achieving quarterly and annual sales objectives for an assigned territory. Assist Digital Sales teams in the qualification of customer needs through discovery. Participate across the sales lifecycle on acquiring new customers. Provide mentoring and training to peers, colleagues, and partners. Demonstrate the product, both standard and tailored to prospects and existing customers. Generate product demo scripts and scenarios and maintain demonstration environment(s). Scope and deliver Proof of Concept/Proof of Value engagements with prospects. Respond to Request for Information/Proposal documents. Stay current on product developments/releases to a level required for demo and POC/POV. Support Marketing events – user conferences, trade shows, webinars, etc. Stay current on competitive analyses and understand differentiators between the company and its competitors. Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security. In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment. Act as the ServiceNow subject matter expert at executive briefings and marketing events. Qualifications To be successful in this role you have: Demonstrated ability to learn new technology. Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue. Eagerness and willingness to learn. Demonstrated proactive approach to perform without being told what to do. Ability to prioritize tasks and be efficient to minimize wasted effort. Proven ability to live up to commitments while maintaining integrity and focus on details. Exceptional communication and presentation skills to include technical and business concepts. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Inside Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions while achieving quarterly and annual sales objectives for an assigned territory. Assist Digital Sales teams in the qualification of customer needs through discovery Participate across the sales lifecycle on acquiring new customers Provide mentoring and training to peers, colleagues and partners Demonstrate the product, both standard and tailored to prospects and existing customers Generate product demo scripts and scenarios and maintain demonstration environment(s) Scope and deliver Proof of Concept/Proof of Value engagements with prospects Respond to Request for Information/Proposal documents Stay current on product developments/releases to a level required for demo and POC/POV Support Marketing events – user conferences, trade shows, webinars etc. Stay current on competitive analyses and understand differentiators between the company and its competitors Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment Act as the ServiceNow subject matter expert at executive briefings and marketing events Qualifications To be successful in this role you have: Demonstrated ability to learn new technology Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue Eagerness and willingness to learn Demonstrated proactive approach to perform without being told what to do Ability to prioritize tasks and be efficient to minimize wasted effort Proven ability to live up to commitments while maintaining integrity and focus on details Exceptional communication and presentation skills to include technical and business concepts Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Employee Relations Manager is a key strategic partner to the Global Human Resource Business Partners (HRBPs), Global Employment Law Team, Ethics & Compliance team, and Global Safety & Security Team. The Employee Relations Manager provides advice and counsel to employees, managers, HRBPs, and business leaders on interpersonal conflict, performance management challenges, conduct issues, and other employee relations matters. The role involves conducting grievance investigations, partnering with Legal and other teams, and providing insights and recommendations to improve the employee experience across the enterprise. What You Will Do Act as a thought partner to HRBPs and business leaders on interpersonal challenges, conduct issues, and leadership concerns. Provide advice and support regarding workplace conflicts, conduct concerns, and leadership style issues. Conduct investigations into concerns of unfair treatment, inappropriate behavior, retaliation, conflicts of interest, and bullying. Partner with Legal, Ethics & Compliance, and Safety teams as needed. Improve Employee Relations processes to enhance the employee experience globally. Collaborate on training initiatives to promote a positive workplace culture. Who You Are You have experience providing feedback and coaching at all levels, leading with empathy and influencing outcomes. You have conducted workplace investigations (4+ years), maintaining neutrality and objectivity, and can develop investigation plans, questions, and reports. You possess knowledge of UK & Ireland employment law. You are skilled at identifying root causes and providing strategic insights. You can navigate ambiguous situations and manage competing priorities effectively. Qualifications 4+ years of conducting investigations in a fast-paced environment 2+ years of experience in employee relations or HR Certification through AWI or similar is preferred Additional Information Work Personas We support flexible work arrangements based on roles and locations. Learn more here . Eligibility may be confirmed via third-party services. Equal Opportunity Employer ServiceNow is committed to diversity and inclusion. All qualified applicants will receive consideration regardless of race, gender, age, or other protected categories. Accommodations If you need accommodations during the application process, contact globaltalentss@servicenow.com . Export Control Regulations Positions requiring access to controlled technology may need export approval. Employment is contingent upon obtaining necessary licenses. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. What you get to do in this role: Our Global People Care team makes the world of work, work better for our employees. Using our own technology, we deliver an engaging employee experience, providing support to employees and managers across 27 countries. Partnering closely with our HR Business Partners and Centers of Excellence we create a strong and effective cross-functional team. We learn from our employees’ interactions with us, and constantly evolve and enhance our service delivery. As a People Operations Specialist, you will play a crucial role in supporting and streamlining the employee journey on a global scale. You will build rapport, research and provide timely information about Global People processes and policies in the moments that matter, and help elevate the Global People Operations HR service and delivery capabilities. Key responsibilities: Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers Effectively prioritize and manage Tier 1 and 2 HR cases across time zones and teams to ensure SLA adherence – utilizing our innovative employee portal and live agent system to always ensure the highest quality service and seamless customer experiences Execute Global People Product-aligned processes with a focus on enhancing the employee experience. These processes may include creating offer letters and contracts, processing employee data, providing program and policy information, supporting employee learning platforms, and/or supporting Live Agent chat services Utilize operational knowledge and sound judgment to escalate issues or HR cases timely as necessary, capturing subject matter expertise and ensuring resolution against at-risk or breach of SLAs Empower employees to self-serve their HR policy and process needs by leveraging and promoting our internal knowledge base. Uphold a high standard of data integrity in all systems and documents, ensuring accuracy of all data points Perform audits and validations of HR Case transactions as required Provide feedback to Team Lead and/or Manager on experience and/or process improvement opportunities – identifying inconsistent, inefficient, and incongruent processes, policies, and practices to prevent and mitigate HR risk and compliance issues. Provide project and User Acceptance Testing (UAT) support as required Develop and maintain Standard Operating Procedure documents and response templates to streamline Care services and support functions What are we looking for: To excel in this role, you should demonstrate the following: Living our values: you take a humble approach to learning, obsess over customer experience, consistently strive to foster empathy and inclusivity, and celebrate wins collectively. High emotional intelligence (EQ) and excellent interpersonal skills – we promote proactive, positive, and professional interactions always. Ability to thrive in dynamic, diverse business environments Ability to independently and successfully organize tasks and manage time Ability to shift priorities as needed – able to stay calm under pressure and apply independent problem-solving skills to find solutions when situations don’t go as planned Outstanding attention to detail and accuracy Ability to work collaboratively – finding common ground and goals including in times of ambiguity Ability to think ahead: independently anticipate and troubleshoot bottlenecks, manage escalations, and remove obstacles before they become a problem A strong sense of urgency – you can react and follow through with appropriate levels of urgency to situations and events that are time sensitive Able to deal with complex requests – e.g., managing different time zones, conflicting schedules Ability to quickly acquire an understanding of relevant businesses policies, procedures, and systems Ability to quickly and efficiently research, identify and summarize relevant information Identify gaps in knowledge or supporting policies and proactively communicate improvement opportunities for employee resources Qualifications Required Qualifications: 2-4 years of previous experience working in an HR operations or centralized customer service support role supporting global client groups Strong process support skills and knowledge of Human Resource tools and technology Experience working in a fast-paced, dynamic environment, including in support of Centres of Excellence For EMEA: Proven experience supporting HR in the EMEA region Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Manage product development activities Work with product management, design, support and other dev teams to create high-quality solutions Manage daily activities of the development team Solve difficult and sometimes ambiguous problems Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team Qualifications To be successful in this role you have: 6+ years of experience with technologies relevant to SN and advanced coding skills Experience with open source tools and agile development environments Fluency in one or more relevant programming language (Java, C++, Ruby, Shell, JavaScript) An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems Ability to execute a project based on our priorities, context, risks and desired outcomes Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Job Description We are seeking a dynamic Ad Operations Specialist to join our fast-paced, groundbreaking Digital Acquisitions Strategy and Operations team (DASO). The role requires an acute attention to detail, an eye for operational efficiencies, and a mastery of workflows and processes. The ideal candidate has a proven track record of executing digital ad campaigns to meet performance goals. They have expertise or familiarity within the digital advertising landscape (primarily display programmatic, paid social ads, SEM, analytics and attribution). What you get to do in this role: Provide technical support regarding creative and product capabilities Work with internal teams for Campaign/IO Approval and sox compliance Create and participate in QA workflows with external teams to ensure best practices and compliance on campaign set up including review of placements, bids and rates Work with our creative teams on the setup, QA and launch of creatives on campaigns Work closely with all DSP and ad tech partners as well as ad agencies to effectively launch and maintain all campaigns Perform daily evaluations and optimizations for campaign health, suggesting reallocations and ensuring full delivery of all campaigns against budget and campaign goals Conduct case studies for optimization Provide delivery reports to account managers and internal Brand and Campaigns teams Help maintain campaign maintenance reporting and other operational workflows Troubleshoot all technical issues related to campaigns and ad technology usage Partner with other internal teams to ensure ad execution aligns with the rest of Digital Acquisition strategy Qualifications 2-3 years of ad operations and digital marketing experience Familiarity with the digital advertising landscape and related technologies Robust proficiency in Google Campaign Manager (GCM360), DV360, social media platforms, Adobe Analytics, Tableau or similar ad tech and BI tools is a plus Strong communication and interpersonal skills Excellent attention to detail, operationally minded Technical proficiency in ad technology with a high capacity for problem solving Comfort with business analytics and producing data-driven insights and reporting Quick learner with a passion for learning new technologies Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Manage and lead a group of 5 engineers on a data platform team Collaborate with your development team on their day-to-day activities Mentor, grow, and develop the engineers Manage departmental resources like recruiting, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team Contribute to your team's project (coding 10-15%) and conduct code reviews Be comfortable in Java and K8s to navigate the application architecture and features Work closely with product management, design, support, and other dev teams to deliver high-quality solutions Plan and execute a project based on organization priorities, context, risks, and desired outcomes Use quick thinking and innovative ideas to solve ambiguous problems Deliver an outstanding experience for our customers Qualifications To be successful in the role: Aptitude for understanding new technologies quickly Experience developing distributed applications at scale Advanced understanding of software design, development, testing, and problem-solving Experience supporting troubleshooting efforts of difficult production issues (e.g., memory leaks, network problems, intermittent failures) across the stack Ability to hire top talent and build a productive team Knowledge of best practices for object-oriented and modularized software Able to articulate broad concepts and use those concepts to understand and develop solutions for problems Qualifications: 6+ years of software development industry experience 1+ years of experience as a manager leading software developers Experience with fundamentals in distributed systems design and development Experience working in a DevOps environment Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Be a core part of a new team we are building in Dubllin, Ireland. We offer a hybrid work setup, with office days twice a week. The Senior Technical Accelerator Consultant – Impact role is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates theirtime-to-value. Read about Impact Accelerators & watch the videos below to learn more: https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/reference/technical-accelerators.html https://www.servicenow.com/legal/servicenow-impact.html As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators. You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities. Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely Prepare all client-facing and internal deliverables that are technology-related Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members Guide development of new offerings for our technical accelerator portfolio Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations Demonstrate the product, both standard and tailored to customer needs Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.) Develop and maintain strong working relationships with other teams Drive the continuous improvements of our implementation methodology and service offerings based on client experiences Mentor resources and peer review development work Qualifications To be successful in this role, you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. ServiceNow skills & previous experience in different ServiceNow modules are required for this role Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies Ideally,experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment Experience working with Agile methodologies Excellent communication and presentation skills Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders Prepared to study for, obtain and maintain ServiceNow certifications Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
Social network you want to login/join with: Senior Employee Relations Partner, Dublin Client: ServiceNow Location: Dublin, Ireland Job Category: Other EU work permit required: Yes Job Reference: aa6b54942232 Job Views: 13 Posted: 24.06.2025 Expiry Date: 08.08.2025 Job Description: The Senior Employee Relations (ER) Partner is a strategic partner to the Global HR Business Partners (HRBPs), Global Employment Law, and HR Generalist (HRG) Teams. The position sits within the Global People Operations organization. As ER Partner, you will provide advice and counsel to managers, HRGs, and HRBPs related to performance management and employee relations matters as needed. The ideal candidate brings global employee relations knowledge and experience to address and resolve highly complex people matters in accordance with ServiceNow policies and the Employee Relations’ mission. The ER Partner provides advice and counsel to managers, HRGs, and HRBPs related to performance management and employee relations matters as needed. Conducting investigations into employee concerns, mitigating risks, managing disciplinary processes, and supporting redundancy projects are key responsibilities. The ER Partner also identifies broader global employee relations and process issues across the enterprise, partnering cross-functionally with COEs to implement and improve the employee experience through consistency and compassion. The ER Partner serves as a thought partner to HRBPs, leading complex global investigations in partnership with the Global Employment Law team. What you get to do in this role: Coach HRGs and HRBPs through performance management situations, conflict resolution, policy interpretation, and to provide guidance on best practices. Lead and manage investigations, partnering with the Global Employment Law team. Oversee ER case management system to ensure global consistency and data integrity. Support implementation of global ER processes, including training and case management tools. Partner with HRBPs and Global Employment Law to drive consistent performance management and improve the employee experience. Provide insights into employee relations matters to drive global consistency. Offer expertise on employment laws in conjunction with the Global Employment Law team. Act as a liaison between HRBPs and global COEs to align HR programs with client needs. Advise and coach on HR policies, processes, and programs. Contribute to communication and sharing of best practices across HRBP teams. Participate in projects such as organizational reviews, performance management, talent review, and workforce reductions. Lead and support learning & development initiatives. Identify process improvements and contribute to documentation related to GT philosophies for sustainability and scale. Foster a positive work environment and enhance employee experience. Qualifications: Experience with AI integration into work processes and decision-making. Knowledge of employment laws across the EMEA region. 5+ years handling ER issues, including investigations and performance issues. Bachelor’s degree; employment law experience or certification preferred. Strong investigative skills and desire to become an ER expert. Objectivity, interpersonal skills, and negotiation skills. Time management skills and ability to prioritize. Knowledge of HR programs and employment laws. Ability to work under pressure and handle ambiguity. Cultural awareness and experience with labor relations. Analytical skills to interpret data and identify trends. Team-oriented, empathetic, and passionate about people. Additional Information: Work Personas: Flexibility and trust in a distributed work environment. Learn more here . Equal Opportunity Employer: ServiceNow is committed to diversity and inclusion. Accommodations: Contact [emailprotected] for assistance if needed. Export Control Regulations: Employment contingent on export license approval if applicable. #J-18808-Ljbffr
Build high-quality, clean, scalableand reusable code by enforcing bestpractices around softwareengineering architecture andprocesses (Code Reviews, Unittesting, etc.) Work with the productowners to understand detailedrequirements and own your codefrom design, implementation, testautomation and delivery of high-quality product to ourusers. Implement softwarethat is simple touse to allow customers toextend and customize thefunctionality to meet their specific needs Contribute to the design andimplementation of new products andfeatures while also enhancing theexisting productsuite Be a mentor for colleagues andhelp promote knowledge-sharing Job Description What you get to do in this role: Build high-quality, clean, scalableand reusable code by enforcing bestpractices around softwareengineering architecture andprocesses (Code Reviews, Unittesting, etc.) Work with the productowners to understand detailedrequirements and own your codefrom design, implementation, testautomation and delivery of high-quality product to ourusers. Implement softwarethat is simple touse to allow customers toextend and customize thefunctionality to meet their specific needs Contribute to the design andimplementation of new products andfeatures while also enhancing theexisting productsuite Be a mentor for colleagues andhelp promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 4+ years of experience with Java or asimilar OO language Passion for JavaScript and the Web asa platform, reusability, andcomponentization Experience with data structures,algorithms, object-oriented design,design patterns, andperformance/scale considerations Experience with any of the modern UIframeworks like Angular, React or Vue Analytical and design skills FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. #J-18808-Ljbffr
