A leading SaaS company is looking for a Director of Sales Operations to join their Dublin team. This high-impact role involves driving operational excellence across EMEA Commercial Sales, managing forecasting and pipeline, and optimizing sales processes. The ideal candidate will have over 10 years of experience in Sales or Revenue Operations, a strong understanding of SaaS sales models, and exceptional stakeholder management skills. This position offers a dynamic and flexible working environment. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. ServiceNow Impact ServiceNow Impact Is Transforming How Organisations Accelerate Value And Achieve Digital Transformation Success. This Isn’t Just Another Product—it’s a Strategic Platform That Combines AI, Analytics, And Human Expertise To Deliver Measurable Business Outcomes. By Joining The Impact Team, Candidates Will Shape the Future of Digital Transformation Build solutions that empower global enterprises to make smarter, data‑driven decisions and realise value faster. Innovate with Cutting‑Edge Technology Leverage AI, machine learning, and automation to deliver proactive insights, preventative controls, and personalised recommendations. Deliver Real‑World Impact Help customers optimise platform health, track KPIs, and achieve their business goals through prescriptive guidance and premium support. Collaborate with Experts Work alongside a passionate team of engineers, designers, and strategists who are redefining customer success. Create Meaningful Experiences Design visually compelling, intuitive digital journeys that make complex processes simple and impactful. Joining the Impact team means building technology that matters —technology that accelerates ROI for customers and sets new standards for enterprise value delivery. Job Description What you get to do in this role: Leverage ServiceNow AI Capabilities to construct AI‑powered, scalable, and reusable software solutions that drive measurable impact for users and business processes. Drive innovation by applying prompt engineering techniques and designing scalable architectures to support AI‑powered solutions across the organisation. Collaborate with product owners to translate business and user needs into intelligent, well‑architected features, owning your work from design through implementation, automated testing, and delivery. Develop extensible and user‑friendly software that enables customers to customise and leverage AI‑driven functionality to solve real‑world problems. Build intuitive, performant JavaScript UI components to ensure flexibility for customer‑specific needs. Champion our quality‑first mindset by integrating automated testing frameworks (e.g., JUnit, Selenium, TestNG) into CI/CD workflows to ensure consistent, high‑quality releases. Participate in design and code reviews, championing best practices in performance, maintainability, and testability. Contribute to the design and enhancement of AI‑enabled products and features, while improving the reliability, observability, and production readiness of the existing product suite. Troubleshoot and optimise system performance across the stack, ensuring scalability and responsiveness. Serve as a mentor for colleagues, sharing best practices for software craftsmanship, responsible AI integration, and continuous improvement. Qualifications Experience leveraging AI to improve workflows, decision‑making, or product functionality — including integrating AI APIs, automating processes, or analysing AI‑driven insights. Day‑to‑day work involves JavaScript, but strong foundations in languages like Java or Python are equally valued. Must have 4+ years of enterprise‑level software engineering experience. Solid understanding of data structures, algorithms, object‑oriented design, design patterns, and performance optimisation. Familiarity with automated testing and CI/CD pipelines, and a commitment to engineering excellence and reliability. Analytical mindset with the ability to design impactful AI solutions that solve complex problems. Experience with development tools such as IDEs, debuggers, profilers, source control, and Unix‑based systems. A passion for collaboration, craftsmanship, and continuous learning, fostering a culture of quality and innovation. Why Join Us Build and deliver high‑impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a team that encourages creativity, continuous learning, and shared success. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Job Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Role Overview The Director, Sales Operations for EMEA Commercial Sales is a strategic business partner to the EMEA Commercial Sales leadership team. This role is critical to driving operational excellence, forecast accuracy, pipeline rigour, and data‑driven decision‑making across the Commercial segment in EMEA. You will lead planning, analytics, territory design, quota allocation, and sales process optimisation to maximise revenue growth and seller productivity across the region. This is a high‑impact, high‑visibility role requiring strong cross‑functional collaboration with Finance, HR, Deal Desk, Commissions, and Global Sales Operations leadership. Key Responsibilities Strategic Business Partnering Serve as the primary operational business partner to the EMEA Commercial Sales VP/AVP and their leadership team, providing strategic counsel on go‑to‑market execution. Translate business strategy into operational plans, ensuring alignment between global priorities and regional execution. Proactively identify risks and opportunities through data analysis and market intelligence, presenting actionable recommendations to leadership. Planning & Territory Management Orchestrate annual and in‑year sales planning including territory design, quota setting, headcount modelling, and coverage optimisation for the EMEA Commercial segment. Develop a quantified view of the market opportunity to inform resource allocation and investment decisions. Manage territory changes, quota adjustments, and exception processes throughout the fiscal year. Forecasting & Pipeline Management Own and drive the forecast cadence for EMEA Commercial Sales, delivering accurate weekly, monthly, and quarterly forecasts to EMEA and Global leadership. Build and maintain a comprehensive pipeline review process, leveraging CRM data and BI tools (Power BI, Tableau) to provide insights on pipeline health, conversion rates, and deal velocity. Support quarter‑close operations including daily forecast updates and deal‑level inspection with sales leadership. Analytics & Performance Management Generate insights through advanced analytics and data mining to improve decision‑making and sales efficiency across the Commercial segment. Develop and maintain key performance dashboards covering forecast accuracy, pipeline generation, win rates, cycle times, ASP, and seller productivity. Establish trend analysis and performance benchmarking to identify inefficiencies and drive continuous improvement. Operational Excellence & GTM Readiness Drive GTM operational readiness by leading and participating in projects that improve productivity, efficiency, accuracy, and scale. Partner with Global Sales Operations on strategic initiatives, acting as the EMEA Commercial focal point for feedback, resource allocation, and execution. Champion CRM hygiene and adoption of sales process automation tools, ensuring data integrity across all systems. Drive innovation through tooling and automation to enable a self‑serve culture across the Commercial sales organisation. Qualifications 10+ years of progressive experience in Sales Operations, Revenue Operations, or Business Operations within enterprise technology/SaaS companies. Proven experience operating at Director level or equivalent in a matrix, high‑growth environment. Deep understanding of SaaS sales models, subscription economics, and enterprise go‑to‑market motions. Strong financial and analytical background with experience in sales planning, quota methodology, territory design, and compensation modelling. Proficiency with CRM platforms, BI/analytics tools (Power BI, Tableau), and planning tools (Anaplan, Varicent, or similar). Exceptional stakeholder management skills with the ability to influence senior leaders and drive alignment across functions. Outstanding communication and presentation skills with the ability to distil complex data into clear, actionable insights. Experience supporting Commercial or mid‑market sales segments across multiple EMEA countries. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
A global market leader in cloud technologies is seeking a Director of Organizational Change Management (OCM) in Dublin. This role requires leading the people side of transformation for over 1,000 consultants, driving adoption of new methodologies and AI tools. You will manage a team, implement effective change strategies, and enhance engagement through tailored training and communications. Ideal candidates will possess extensive OCM experience and a deep knowledge of Prosci methodologies. Competitive compensation and opportunities for growth are ensured. #J-18808-Ljbffr
Overview Company Description: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone. Job Description As Director of Organizational Change Management (OCM) for Delivery & A&M, you will lead the people side of transformation—ensuring 1,000+ ServiceNow consultants successfully adopt new delivery methodologies, AI-powered tools, and ways of working. You’ll apply Prosci best practices to drive adoption, minimize resistance, and accelerate business benefits realization. What You Get To Do Design Enterprise Change Strategy Apply Prosci methodology (ADKAR, 3-Phase Process) to assess impact, formulate strategies, develop plans Conduct change readiness assessments across 1,000+ consultants globally across four geographies Build stakeholder engagement strategies securing executive sponsorship Create integrated roadmaps sequencing multiple initiatives Embed change management into PMO project governance Drive Methodology & AI Tool Adoption Lead adoption programs for NOWCreate delivery methodology Develop change strategies for deploying AI agents and third-party tools (Klarity, Auctor) into consultants day to day operational patterns Build measurement frameworks tracking ADKAR progress Identify and address resistance early with targeted interventions Celebrate wins and amplify success stories Build & Lead OCM Team Manage 7-8 professionals: change managers, communications specialists, training developers, analysts Establish OCM standards, tools, templates, playbooks Develop team capabilities in Prosci, ServiceNow, AI/ML concepts Balance workload across concurrent initiatives Foster collaboration with PMO, Delivery Acceleration, business leaders Create Communications & Training Oversee multi-channel campaigns building awareness and engagement Answer consultant questions: Why change? What’s in it for me? How does this affect my work? Partner on learning experiences: e-learning, workshops, coaching in alignment with ServiceNow global learning standards Develop role-specific enablement materials Create feedback mechanisms: surveys, focus groups, office hours Measure Impact Establish KPIs: adoption rates, proficiency, time-to-competency, satisfaction, methodology adherence Use Prosci tools to diagnose ADKAR gaps and design interventions Analyze adoption patterns and identify resistance points Report to PMO and executives on progress, risks, actions Conduct post-implementation reviews and capture lessons learned Enable Leaders & Champions Equip executive sponsors with tools and coaching Develop middle managers as change leaders Build change champion network among influential consultants Create safe spaces for questions and peer learning Hold leaders accountable for change behaviors Qualifications QUALIFICATIONS REQUIRED: Prosci Change Management Certification (Practitioner minimum; Advanced preferred) - REQUIRED 7+ years OCM experience leading enterprise transformations 3+ years managing OCM teams Deep Prosci expertise: ADKAR, 3-Phase Process, assessments Track record driving adoption across 1,000+ people Management consulting background Strong stakeholder influence skills Excellent communication and storytelling Data-driven measurement approach Nice To Have Certified Change Management Professional CCMP certification (ACMP) AI/ML adoption or digital transformation experience Adult learning/instructional design knowledge ServiceNow platform knowledge Change management software experience Additional Information Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
A leading technology company in Dublin is seeking a skilled software engineer to design and build AI-powered software solutions. The ideal candidate will have over 4 years of experience in Java and strong JavaScript skills, particularly with frameworks like React, Angular, or Vue. This role involves collaboration with product owners to create intelligent features and serves as a mentorship opportunity for colleagues, sharing best practices in software engineering. #J-18808-Ljbffr
Job Description: What you get to do in this role: Design and build AI-powered, scalable, and reusable software solutions that drive measurable impact for users and business processes. Collaborate with product owners to translate business and user needs into intelligent features, owning your work from design through implementation, automated testing, and delivery. Develop software that is extensible and user-friendly, enabling customers to customize and leverage AI-driven functionality to solve real-world problems. Contribute to the design and enhancement of AI-enabled products and features, while improving the existing product suite. Serve as a mentor for colleagues, sharing best practices for software engineering and responsible AI integration. Qualifications To be successful in this role you have: Experience in leveraging AI to improve workflows, decision-making, or product functionality, including integrating AI APIs, automating processes, or analyzing AI-driven insights. 4+ years of experience with Java or a similar object-oriented language, with a focus on building scalable, high-performance systems. Strong JavaScript skills and experience with modern UI frameworks (React, Angular, Vue) for building reusable, intelligent components. Solid understanding of data structures, algorithms, object-oriented design, and design patterns, with attention to performance and scalability. Analytical mindset with the ability to design impactful AI solutions that solve complex problems. Additional Information ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. #J-18808-Ljbffr
Senior Software Engineer – Agentic Workflow Join to apply for the Senior Software Engineer – Agentic Workflow role at ServiceNow. About ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85 % of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a Senior Agentic Software Engineer to work on the design and engineering of next‑generation AI agentic workflows in ServiceNow Global Cloud Services OODP (Observability and Ops Data Platform) Team. This role sits at the intersection of workflow automation, AI/LLM technology, and enterprise software engineering, focusing on building scalable, reliable, and intelligent agent‑driven processes for AI‑powered observability products. As a Senior‑level contributor, you will work on strategy, architecture, and execution of AI‑driven workflows, shaping how autonomous and semi‑autonomous agents orchestrate tasks across complex systems. You will partner closely with product managers, architects, customers, and engineering teams to deliver robust, human‑aligned, and production‑ready agentic workflows that power the future of observability. What You Get To Do In This Role Design and develop agentic workflows that leverage LLMs and autonomous agents to automate complex, multi‑step business processes. Architect and implement AI agent frameworks to orchestrate planning, tool use, and collaboration across systems. Define, standardize, and maintain reusable workflow components (retrieval modules, planners, memory, state machines, execution engines). Collaborate with UX engineers, product managers, and domain experts to ensure workflows are human‑centered, safe, and transparent. Build integrations with observability platforms, APIs, and other data sources. Apply RAG (Retrieval‑Augmented Generation), structured knowledge grounding, and guardrails to ensure accuracy and reliability of AI‑driven workflows. Establish best practices for end‑to‑end development, including design, implementation, testing, CI/CD automation, monitoring, and logging of agentic workflows. Partner with research and data science teams to evaluate LLM models, optimize prompting strategies, and measure workflow efficiency, reliability, and trust. Drive continuous improvement by identifying opportunities for automation, optimization, and AI‑first redesign of existing processes. Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well‑architected solutions, owning features from design through delivery. Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer‑specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration, and performance aspects. Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality. Promote a culture of engineering craftsmanship, knowledge‑sharing, and thoughtful quality practices across the team. Qualifications Experience in leveraging critical thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analysing AI‑driven insights, or exploring AI’s potential impact on the function or industry. Proven experience designing and deploying LLM‑powered workflows or AI agents in production environments. Strong expertise in agentic AI orchestration frameworks and familiarity with planner‑executor and multi‑agent architectures. 6 years of experience in software engineering, with a track record of delivering high‑quality products. A Bachelor's, Master or a PhD. Strong Java, Python and REST API, backed by strong computer science fundamentals in data structures, algorithms, and software design. Proficiency in Python, Java, or similar object‑oriented languages. Strong data background with RDBMS and TSDB, and proficiency in analytical SQL and PromQL queries. Expertise in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud‑native deployment for AI‑driven services. Excellent troubleshooting, debugging, and performance optimization skills for complex workflows and distributed agents. Strong collaboration and cross‑functional communication skills to work with UX, product, and AI research teams. Strong statistical background with ability to design scalable, robust, and efficient ML systems that integrate with the full tech stack. Preferred: Hands‑on experience with UI/UX engineering in JavaScript/TypeScript, modern UI frameworks (React, Next.js, Vue, Angular). Familiarity with responsible AI principles (bias mitigation, safety, transparency) and monitoring tools for AI/agentic workflows. Preferred: Experience with observability tools (Grafana, Prometheus, Elastic), and ServiceNow platform development. Experience with modern front‑end frameworks such as Angular, React, or Vue. Strong knowledge of data structures, algorithms, object‑oriented design, design patterns, and performance optimisation. Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines. Understanding software quality principles, including reliability, observability, and production readiness. Ability to troubleshoot complex systems and optimise performance across the stack. Experience with AI‑powered tools or workflows, including validation of datasets, model predictions, and inference consistency. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix‑based systems. Work Personas We approach our distributed world of with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
A leading technology company is seeking a Territory Partner Seller to enhance partner sales and integration of AI solutions. Responsibilities include territory planning, collaboration with partners to generate business, and tracking sales progress. The ideal candidate has a background in partner relationships, a strong track record in sales targets, and strategic thinking capabilities. This role is key in driving new business with both existing and new accounts, making a significant impact on revenue growth. #J-18808-Ljbffr
A leading SaaS company in Dublin is looking for a skilled senior developer to design and implement solutions on the ServiceNow platform. The ideal candidate will possess at least 3 years of experience in JavaScript and Python, manage API integrations, and support 3rd party systems. The role involves collaborating with teams to resolve issues and enhance capabilities within ServiceNow, promoting engineering craftsmanship and quality practices across projects. This is an exciting opportunity to join a rapidly growing company. #J-18808-Ljbffr
