Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Job Description We are seeking a dynamic Ad Operations Specialist to join our fast-paced, groundbreaking Digital Acquisitions Strategy and Operations team (DASO). The role requires an acute attention to detail, an eye for operational efficiencies, and a mastery of workflows and processes. The ideal candidate has a proven track record of executing digital ad campaigns to meet performance goals. They have expertise or familiarity within the digital advertising landscape (primarily display programmatic, paid social ads, SEM, analytics and attribution). What you get to do in this role: Provide technical support regarding creative and product capabilities Work with internal teams for Campaign/IO Approval and SOX compliance Create and participate in QA workflows with external teams to ensure best practices and compliance on campaign setup including review of placements, bids, and rates Work with our creative teams on the setup, QA, and launch of creatives on campaigns Work closely with all DSP and ad tech partners as well as ad agencies to effectively launch and maintain all campaigns Perform daily evaluations and optimizations for campaign health, suggesting reallocations and ensuring full delivery of all campaigns against budget and campaign goals Conduct case studies for optimization Provide delivery reports to account managers and internal Brand and Campaigns teams Help maintain campaign maintenance reporting and other operational workflows Troubleshoot all technical issues related to campaigns and ad technology usage Partner with other internal teams to ensure ad execution aligns with the rest of Digital Acquisition strategy Qualifications 2-3 years of ad operations and digital marketing experience Familiarity with the digital advertising landscape and related technologies Robust proficiency in Google Campaign Manager (GCM360), DV360, social media platforms, Adobe Analytics, Tableau or similar ad tech and BI tools is a plus Strong communication and interpersonal skills Excellent attention to detail, operationally minded Technical proficiency in ad technology with a high capacity for problem solving Comfort with business analytics and producing data-driven insights and reporting Quick learner with a passion for learning new technologies Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Manage and lead a group of 5 engineers on a data platform team Collaborate with your development team on their day-to-day activities Mentor, grow, and develop the engineers Manage departmental resources like recruiting, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team Contribute to your team's project (coding 10-15%) and conduct code reviews Be comfortable in Java and K8s to navigate the application architecture and features Work closely with product management, design, support, and other development teams to deliver high-quality solutions Plan and execute a project based on organization priorities, context, risks, and desired outcomes Use quick thinking and innovative ideas to solve ambiguous problems Deliver an outstanding experience for our customers Qualifications To be successful in the role: Aptitude for understanding new technologies quickly Experience developing distributed applications at scale Advanced understanding of software design, development, testing, and problem-solving Experience supporting troubleshooting efforts of difficult production issues (e.g., memory leaks, network problems, intermittent failures, etc.) across the stack Ability to hire top talent and build a productive team Knowledge of best practices for object-oriented and modularized software Able to articulate broad concepts and use those concepts to understand and develop solutions for problems Qualifications: 6+ years of software development industry experience 1+ years of experience as a manager leading software developers Experience with fundamentals in distributed systems design and development Experience working in a DevOps environment Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. What you get to do in this role: Our Global People Care team makes the world of work, work better for our employees. Using our own technology, we deliver an engaging employee experience, providing support to employees and managers across 27 countries. Partnering closely with our HR Business Partners and Centers of Excellence we create a strong and effective cross-functional team. We learn from our employees’ interactions with us, and constantly evolve and enhance our service delivery. As a People Operations Specialist, you will play a crucial role in supporting and streamlining the employee journey on a global scale. You will build rapport, research and provide timely information about Global People processes and policies in the moments that matter, and help elevate the Global People Operations HR service and delivery capabilities. Key responsibilities: Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers. Effectively prioritize and manage Tier 1 and 2 HR cases across time zones and teams to ensure SLA adherence – utilizing our innovative employee portal and live agent system to always ensure the highest quality service and seamless customer experiences. Execute Global People Product-aligned processes with a focus on enhancing the employee experience, including creating offer letters and contracts, processing employee data, providing program and policy information, supporting employee learning platforms, and/or supporting Live Agent chat services. Utilize operational knowledge and sound judgment to escalate issues or HR cases timely as necessary, capturing subject matter expertise and ensuring resolution against at-risk or breach of SLAs. Empower employees to self-serve their HR policy and process needs by leveraging and promoting our internal knowledge base. Uphold a high standard of data integrity in all systems and documents, ensuring accuracy of all data points. Perform audits and validations of HR Case transactions as required. Provide feedback to Team Lead and/or Manager on experience and/or process improvement opportunities – identifying inconsistent, inefficient, and incongruent processes, policies, and practices to prevent and mitigate HR risk and compliance issues. Provide project and User Acceptance Testing (UAT) support as required. Develop and maintain Standard Operating Procedure documents and response templates to streamline Care services and support functions. What are we looking for: To excel in this role, you should demonstrate the following: Living our values: you take a humble approach to learning, obsess over customer experience, consistently strive to foster empathy and inclusivity, and celebrate wins collectively. High emotional intelligence (EQ) and excellent interpersonal skills – we promote proactive, positive, and professional interactions always. Ability to thrive in dynamic, diverse business environments. Ability to independently and successfully organize tasks and manage time. Ability to shift priorities as needed – able to stay calm under pressure and apply independent problem-solving skills to find solutions when situations don’t go as planned. Outstanding attention to detail and accuracy. Ability to work collaboratively – finding common ground and goals including in times of ambiguity. Ability to think ahead: independently anticipate and troubleshoot bottlenecks, manage escalations, and remove obstacles before they become a problem. A strong sense of urgency – you can react and follow through with appropriate levels of urgency to situations and events that are time sensitive. Able to deal with complex requests – e.g., managing different time zones, conflicting schedules. Ability to quickly acquire an understanding of relevant businesses policies, procedures, and systems. Ability to quickly and efficiently research, identify and summarize relevant information. Identify gaps in knowledge or supporting policies and proactively communicate improvement opportunities for employee resources. Qualifications Required Qualifications: 2-4 years of previous experience working in an HR operations or centralized customer service support role supporting global client groups. Strong process support skills and knowledge of Human Resource tools and technology. Experience working in a fast-paced, dynamic environment, including in support of Centres of Excellence. For EMEA: Proven experience supporting HR in the EMEA region. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is currently seeking a Presales Solution Consultant to provide technical sales partnership and to provide customers within the Commercial (Large SME) space with product and solution guidance. Aligned to a portfolio of accounts, the Solution Consultant will participate in the growth of the customer by utilising world-class technical pre-sales techniques to communicate the power, extensibility, and ease-of-use of the ServiceNow platform. What you get to do in this role: Responsible for understanding business and technical problems addressed by ServiceNow products including business transformation, operational efficiency, key regulations & resilience, evolving business needs, security, etc. Routine interaction with C-Suite Executives Interview customers both face to face and remotely to uncover their technology architecture and business needs. Partner with the sales teams in the customer account and strategy planning Lead non-technical discussions with your customers to help define objectives that ServiceNow can address and their business value Sell the value of our solution, not just the features and functions of the products Support and sometimes lead regional marketing events – user conferences, trade shows, webinars, etc Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video conference. Collaborate in the creation of product demo scripts and scenarios. Develop a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution Responding to Request for Information/Proposal documents Staying current on product developments/releases to a level required to brief customers on product roadmaps, deliver product demos and leading POV/POC cycles. Staying current on competitive analyses and understanding differentiators between the company and its competitors. In conjunction with Sales Personnel and Professional Services, conduct transition briefings - communicate commitments, set expectations in preparation for deployment Act as the ServiceNow subject matter expert at Executive briefings/marketing events Qualifications To be successful in this role you have: Expertise (c. 2-3 years experience) of enterprise software pre-sales solution consulting or engineering experience essential Experience working with and selling to commercial enterprises (c. 5000 employees) Experience selling across vertical markets Experience selling complex multi-product or cross-platform software solutions Exhibits a degree of technical expertise and understanding, with the aptitude to learn new technology and solutions quickly Able to articulate and logically communicate concepts with both technical and non-technical audiences. Exceptional communication and presentation skills including technical and business concepts to a variety of audiences including C-level Understanding of working in complex matrix sales organisation Commercially savvy, with the ability to understand the "bigger picture" and the business drivers around IT Territory management skills and account strategy skills, including pipeline building and working with Sales counterpart to guide execution excellence Business Travel, as necessary within the UK and occasionally international travel to the US. This is a hybrid working environment so weekly presence in the office in London or Staines when not with customers Fluency in English #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Public Sector industry Product Management team is looking for an experienced Product Manager to help us to bring Public Sector Digital Services (PSDS) to countries across the world. PSDS is our robust industry customer service management solution tailored to the needs of federal/central, state and local agencies supporting their missions and goals. We are looking for an individual who has deep experience in internationalization and functional localization of business/workflow applications. What you get to do in this role: Lead internationalization and localization for key markets in ServiceNow’s Public Sector industry product. Create and align functional localization strategy, including build vs. partner decisions. Work with UX and Engineering teams on prototyping and ideation of product features and frameworks to help partners and customers in key international markets. Work with customers from numerous government agencies across the world and have true mission impact. Qualifications Must-have qualifications: 5-8 years of experience in product management focused on software internationalization and localization in similar context. Product management experience from discovery to delivery at start-ups companies and larger companies. Experience building, launching, and scaling enterprise software SaaS products for external, paying customers. Have excellent verbal and written communication skills, including the ability to chair sessions, host webinars and influence executive leadership, with the ability to work across multiple time-zones. Computer science degree, platform and frameworks systems thinking, a puzzle solver. Nice to have qualifications: Has experience working with central, state/provincial and local government agencies throughout Europe and the Middle East. Understands government agencies’ nuances and how they work. Business degree or equivalent is a plus. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Compliance Program Manager within ServiceNow's Global People organization will be responsible for ensuring that all compliance related processes, policies, and practices are documented, tracked, and reported on. They will be responsible for working with internal partners to remediate risks and gaps. This role will focus on maintaining a repository of compliance related policies and processes pertaining but not limited to labor laws, workplace regulations, and employee-related programs. You will work closely with HR leaders, legal teams, risk and compliance, and cross-functional partners to develop, implement, and monitor compliance processes and associated programs that support ServiceNow’s global workforce, mitigating legal and regulatory risks. What you get to do in this role: Global People Compliance Program Development: Create and maintain a central repository of all compliance requirements and processes within the Global People organization. Maintain and update comprehensive compliance documentation for HR policies, audits, training programs, and other relevant materials. Develop trusted relationships with key stakeholders to support driving strategic program objectives. Support management of Compliance Change Management action plans and communications. Develop, implement, and manage global compliance programs related to employment laws, workplace safety, employee benefits, and other people-related regulatory requirements (e.g., labor laws, non-discrimination, data privacy). Work with internal teams to ensure that the company’s HR policies and practices are compliant with evolving local, regional, and international laws such as GDPR, FMLA, ADA, EEO, and other employment regulations. Collaborate with HR leadership to align compliance programs with business goals, ensuring they reflect best practices and mitigate legal risks across the organization. Compliance Risk Assessment & Mitigation: Use of the ServiceNow platform to provide visibility to senior leadership, and conduct regular risk assessments of HR processes, policies, and practices to identify compliance gaps and areas of improvement. Support development of the control framework, design and implement controls to address compliance risks and regulatory changes, particularly in areas like employee classification, compensation, benefits, workplace safety, and diversity & inclusion. Coordinate, and perform monitoring of controls; advise on additional controls needed for mitigation of risks. Monitoring & Reporting: Partner closely with teams responsible for internal audits related to people practices ensuring adherence to internal policies, legal requirements, and industry standards. Monitor key compliance indicators utilizing dashboards and prepare analyses for senior leadership, ensuring compliance issues are tracked and resolved in a timely manner. Document and oversee the cadence of recurring audits, compliance processes, etc. to promote a proactive approach and ensure readiness, and proactively establish the review and analysis of results. Stay abreast of audit findings, tracking corrective actions and working with Global People teams to implement necessary changes. Training & Education: Partner with internal teams to customize and implement training programs and resources for the Global People organization to enhance awareness and understanding of compliance standards, legal obligations, and ethical workplace practices. Provide guidance and support to Global People teams globally on best practices for managing compliance in all people-related functions, from recruitment and onboarding to employee relations and termination. Cross-Functional Collaboration: Collaborate with global employment legal, privacy, risk, and finance teams to ensure compliance processes are aligned across the organization and support other business units. Partner with HR operations, talent acquisition, and people systems teams to ensure data privacy and employee record-keeping practices align with global privacy and employment laws. Continuous Improvement & Strategic Initiatives: Identify opportunities for continuous improvement in people-related compliance processes and programs. Stay up to date on global regulatory changes, emerging HR compliance trends, and industry standards, recommending necessary updates to policies and procedures. Support the development and implementation of strategic initiatives to enhance the employee experience while maintaining a strong compliance framework. Qualifications To be successful in this role you have: Bachelor’s degree in Human Resources, Business, or related field (Master’s degree or professional certifications such as SHRM-CP, SHRM-SCP, or CCEP preferred). 8+ years of experience in HR compliance, operations, risk management, or related fields, with significant exposure to global employment law and HR operations, as well as contingent labor practices. Excellent verbal and written communication skills with the ability to articulate complex compliance issues to stakeholders at all levels. Self-motivated, self-directed, and able to thrive in a fast-paced environment with a passion to make an impact. Demonstrated ability to interface successfully in challenging conversations. Possess the ability to challenge the ‘status quo’ and help the team drive the future of compliance. Strong analytical and problem-solving skills with the ability to think strategically about mitigating HR compliance risks. Proven ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced, global environment. Willing to travel up to 25%+ is required. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This role is an exciting opportunity to be a valued team member in the newly created Customer Excellence Group , working from the Regional Success Centre in Dublin, Ireland to drive customer success and platform adoption across EMEA. You’ll work with some of the most important customers, helping them unlock the full potential of our products while contributing to strategic growth initiatives. As a Customer Success Guide , you will be part of a newly formed Customer Excellence Group , responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the regional hub, you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. Key Responsibilities: Customer Success Focus : Serve as a customer advocate, onboarding customers, understanding their business needs and helping them achieve measurable outcomes. Cross-functional Collaboration : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace. Executive Engagement : Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization. Best Practices and Enablement : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success. Escalation Management : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement. Outcome-Driven Engagement : Support executing customer success plans with clear goals, timelines, and success metrics, ensuring customers see the value in our solutions. What You’ll Do: Work with a Large Portfolio of EMEA customers , to understand their business drivers, challenges, and desired outcomes. Serve as the trusted advisor to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals. Engage in cross-functional partnerships within the regional hub, collaborating with internal teams to deliver seamless customer experiences. Facilitate Business Reviews and other strategic sessions, ensuring alignment between customer needs and our solutions. Contribute to the Customer Excellence Group's thought leadership by developing case studies, customer success assets, and best practices. Qualifications What we need from you: Business-related degree preferred. 2-5 years relevant work experience in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting. SaaS experience preferred , with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures. Strong emotional intelligence , organizational skills, with a demonstrated ability to prioritize and manage competing tasks. Program management experience , passion for customer success and improving workplace productivity through innovative technology solutions. Additional language preferred. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our EMEA Mid Market Sales team, you will have a major impact on our future success by leading a team of Account Executives across the region, for one of the company’s most strategic functional groups. With collaboration and support from Sales, Product Management and the executive team, you will have an opportunity to influence significant revenue growth for ServiceNow. You will be empowered to recruit, build, and coach your team, as well as help define, develop and optimise our Inside Sales operating model and processes. What you get to do in this role: Manage, recruit, coach and inspire a new high-calibre sales team. Lead the team to assist with strategic account planning, territory planning and researching prospect customers. Lead all operational aspects of your team to optimise sales productivity and further improve overall customer satisfaction. Communicate clear goals and roles to team members, set and track KPIs and reward team efforts and accomplishments. Represent the EMEA South Sales organisation within the regional business and keep market sales leaders updated on revenue forecasts and productivity improvements. Qualifications Demonstrable experience leading an early in career sales organisation in a high-growth technology company, preferably in the B2B, SaaS space. Validated track record of consistently exceeding pipeline and revenue targets, with demonstrated pipeline forecasting skills. Ability to be a thought leader on further improving internal processes. Excellent stakeholder management skills. Experience recruiting, coaching and managing high sales performers and building an outstanding team culture. Fluent French a plus but not essential. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
Sr Mid-Market Account Executive - Spanish Speaking Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. ServiceNow is currently seeking a highly driven Inside Sales Representative to join our expanding Inside Sales team. The Sr. Inside Sales Representative will be responsible for strategically prospecting into new accounts, expanding usage within the existing customer base, and ensuring these customers continue to get value from the NOW Platform. The candidate will have a demonstrable track record in new business pipeline generation ideally over the telephone within an Enterprise capacity. They will collaborate with their team of Sales Specialists, Solution Consultants, Renewal Sales and more to exceed quota and build the future of ServiceNow sales talent. What you get to do in this role: Meet or exceed Monthly, Quarterly and Annual sales objectives. Manage sales opportunities and business relationships over the telephone with influential contacts within Small, Mid-Market, and Commercial Accounts. Focus on understanding an organization’s business drivers, challenges, pain points and how ServiceNow solutions map to these. Strategically prospect within key verticals to develop new opportunities and pipeline. Follow the Value Selling sales process to win new business, expand within existing accounts and ensure contract renewals. Collaborate with an extended team and coordinate resources necessary to further the sales cycle such as Solution Consultants, Customer Service, Partners etc. Provide timely and accurate information to management such as forecasting, territory plans, strategic account plans etc. Work towards daily, monthly & quarterly KPI metrics such as new prospect meetings, pipeline generation, ACV bookings and Renewal Rates. Mentor team members and work on collaborative projects to help bring value to the team. Occasional travel for training and/or meetings may be required. To be successful in this role you have: A demonstrable track record of success within a telesales, lead follow-up, cold calling or new business sales capacity. 1-3+ years of full sales cycle experience gained within software or solution sales organization. Experience in selling enterprise class solutions utilizing telephone and video conference technology. A thorough understanding of the sales process and the ability to navigate and progress complex sales cycles. Sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus. Presentation skills via web based tools will be a distinct advantage. Excellent listening, verbal and written skills. Excellent relationship building skills – Ability to build meaningful business relationships with ServiceNow customers, prospects and internal colleagues. Persistent and dependable, especially with attendance, deliverables and deadlines. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. #J-18808-Ljbffr
The Public Sector industry Product Management team is looking for an experienced Product Manager to help us to bring Public Sector Digital Services (PSDS) to countries across the world. PSDS is our robust industry customer service management solution tailored to the needs of federal/central, state and local agencies supporting their missions and goals. We are looking for an individual who has deep experience in internationalization and functional localization of business/workflow applications. What you get to do in this role: Lead internationalization and localization for key markets in ServiceNow’s Public Sector industry product. Create and align functional localization strategy, including build vs. partner decisions. Work with UX and Engineering teams on prototyping and ideation of product features and frameworks to help partners and customers in key international markets. Work with customers from numerous government agencies across the world and have true mission impact. Must-have qualifications: 5-8 years of experience in product management focused on software internationalization and localization in similar context. Product management experience from discovery to delivery at start-ups companies and larger companies. Experience building, launching, and scaling enterprise software SaaS products for external, paying customers. Have excellent verbal and written communication skills, including the ability to chair sessions, host webinars and influence executive leadership, with the ability to work across multiple time-zones. Computer science degree, platform and frameworks systems thinking, a puzzle solver. Nice to have qualifications: Has experience working with central, state/provincial and local government agencies throughout Europe and the Middle East. Understands government agencies’ nuances and how they work. Business degree or equivalent is a plus. Inclusivity Statement: Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
