Position Summary Are you passionate about solving complex industrial challenges using cutting‑edge data analytics? Seeq is seeking a Solutions Consultant to join our growing team and play a key role in helping prospective customers understand the value of our advanced analytics software. As a Solutions Consultant, you'll serve as a trusted technical advisor during the sales process, working closely with the sales team and prospects to do discovery, deliver compelling product demonstrations, address technical questions, and provide expert insights into how Seeq's platform can solve real‑world problems in process manufacturing. You'll collaborate with the Director of Solutions Consulting and other cross‑functional teams to ensure every customer interaction reflects our innovative, customer‑first approach. This is an exciting opportunity for a technical professional who enjoys engaging with customers and is eager to make a measurable impact on a rapidly growing SaaS company. Essential Duties And Responsibilities Deliver tailored product demonstrations and presentations that clearly communicate the value of Seeq's solutions to both technical and non‑technical audiences. Partner with account executives to understand prospective customers' business needs and challenges and align Seeq's capabilities to their customers' goals. Provide technical guidance during all phases of the sales cycle, including discovery, solution design, and proof‑of‑value engagements. Collaborate with the Solutions Consulting team to develop and refine demo assets, reusable content, and best practices that streamline the pre‑sales process. Offer input to product management and engineering based on customer feedback, helping to shape the evolution of Seeq's software. Stay current with industry trends, customer use cases, and competitors to effectively position Seeq. Contribute to internal knowledge sharing by documenting solutions, success stories, and lessons learned. Assist cross‑functional teams in developing industry‑specific value propositions or solution accelerators using Seeq. Represent Seeq at events, webinars and conferences. Requirements 5+ years of experience in a pre‑sales, solutions engineering, or technical consulting role, ideally within a SaaS or industrial software company. Bachelor's degree in a technical field (e.g., engineering, computer science, data science). Preference for candidates with experience in process manufacturing industries, though strong candidates from adjacent domains are also encouraged to apply. Experience with B2B software selling into process industries or in the process manufacturing industry (O&G, Chemicals, Pharma, Power, Semi, Mining, etc.). Strong understanding of data analytics, business intelligence, and/or industrial operations and process data. Ability to effectively communicate and present technical concepts to varied audiences, including executives, directors, engineers, and operators. Experience conducting software demos and technical consultations with prospective customers. Familiarity with sales processes and CRM tools (e.g., Salesforce) is a plus. Excellent problem‑solving, interpersonal, and collaboration skills. Self‑starter with the ability to manage multiple priorities in a dynamic environment. Willingness to travel (varies from 10%-25%) for partner meetings, customer meetings, team events, or conferences. Multilingual is a huge plus. Benefits Seeq is a remote‑first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high‑growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind‑hearted, talented team that loves to collaborate, lead by example, and exceed our customers' expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq Competitive salary plus bonus incentives $145,000 USD base salary plus variable Benefits: 12-week paid Seeq family leave Unlimited PTO Internet and mobile phone reimbursements Medical benefits Group term life insurance Short-term and long-term disability insurance pre‑tax benefits Voluntary vision and dental (ortho) Vacation bonus program Employee Assistance Program Generous home office allowance The best co‑workers (we've analyzed the data, so we know it's true.) Pet‑friendly workspace (your dog will be so happy to have you home) You love your job! Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas. #J-18808-Ljbffr
The Principal Customer Success Manager (CSM) plays a mission-critical role in empowering Seeq's most strategic customers to transform how they work and realize the full value of their investment in Seeq. Our focus within Customer Success is to retain and grow, delight, and deliver measurable value across the customer lifecycle. Seeq is in scale-up mode with rapid growth. The ideal candidate has experience building customer success motions in fast-growing environments and working with advanced analytics or industrial intelligence platforms sold and implemented in manufacturing. Seeq sells into O&G, Chemicals, Pharma, Power, MMM, and other process manufacturing industries, partnering with customer personas such as manufacturing leaders (COO, CMO), IT/OT leaders (CDO, CIO, CTO), and manufacturing SMEs (process engineers, production managers, digital transformation leaders). Strategic Customer Leadership Own a portfolio of Seeq's largest, most complex, and highest-potential customers, typically spanning multiple geographies, sites, and business units, with multi-million dollar ARR responsibility. Develop, socialize, and execute strategic success plans that align Seeq's capabilities to customers' enterprise-level initiatives (e.g., digital transformation, operational excellence, sustainability), including clear value hypotheses, milestones, and executive-level success metrics. Lead quarterly and executive business reviews (EBRs/QBRs) that highlight measurable outcomes, tell the value story, surface risks/opportunities, and reset priorities to continue driving value and expansion. Serve as the primary executive-facing point of contact and trusted advisor, shaping long-term collaboration and ensuring alignment between Seeq's roadmap and the customer's strategic direction. Adoption, Value Realization, and Expansion Drive deep and broad adoption across the customer's organization by orchestrating programs such as structured onboarding, advanced enablement, communities of practice, user forums, and champion networks, in partnership with Training and Services. Identify, prioritize, and quantify high-impact use cases; ensure successful deployment, measurement of outcomes, and storytelling of value that leads to advocacy and reference ability. Own the renewal and commercial strategy for your portfolio, including early and proactive risk identification, mitigation plans, and expansion strategies (upsell, cross-sell, and land-and-expand to new sites, business units, or partner companies). Collaborate closely with the account team (Sales, Services, Partners) to build and execute comprehensive account plans, including whitespace analysis, multi-year expansion roadmaps, and executive sponsorship alignment. Customer Advocacy, Escalations, and Internal Leadership Act as the senior escalation point for high-risk and high-visibility situations, driving coordinated response plans, communicating effectively with executives, and ensuring we emerge stronger in the relationship. Translate customer feedback and emerging needs into prioritized requirements and feature enhancement recommendations for Product and Engineering, with clear business justification and expected impact. Champion the "voice of the customer" within Seeq by contributing to roadmap discussions, beta programs, advisory boards, and strategic initiatives focused on the manufacturing and industrial analytics domain. Mentor and coach other CSMs and cross-functional teammates, sharing best practices in strategic account management, value realization, executive communication, and risk management. Operational Excellence and Data-Driven Management Use customer health indicators, product usage data, and leading/lagging metrics to continuously assess account performance, identify patterns, and adjust strategy and engagement models as needed. Systematically document account strategies, risks, and opportunities in our internal systems to ensure transparency, continuity, and alignment across teams. Contribute to the design and continuous improvement of Customer Success processes, playbooks, and tooling to increase scalability and consistency across the organization. Requirements 8+ years in customer-facing roles for B2B SaaS or industrial intelligence platforms serving multinational or industrial/manufacturing organizations, with a strong track record managing complex enterprise accounts; prior Senior/Strategic CSM or equivalent experience strongly preferred. Deep experience in process manufacturing industries (O&G, Chemicals, Pharma, Power, MMM) and industrial/manufacturing environments, including time-series/advanced analytics and close collaboration with IT/OT stakeholders. Proven success owning a multi-million-dollar enterprise SaaS book of business with high renewal rates and consistent expansion across sites, business units, and/or regions. Significant experience presenting to and influencing Senior Director+, VP, and C-level executives in global industrial organizations, including executive storytelling around value realization and transformation journeys. Highly data-driven, with demonstrated ability to interpret customer health signals, usage patterns, and business metrics to inform strategy, prioritize actions, and communicate impact. Adept at translating corporate objectives (e.g., annual reports, strategic plans) into concrete account strategies and success plans, and at gaining alignment from diverse stakeholders around those plans. Demonstrated experience collaborating with Sales, Services, Product, Training, and Support to build and execute joint account plans that lead to advocacy, expansion, and long-term partnerships. Strong facilitation, communication, and storytelling skills; able to simplify complex technical and analytical concepts for non-technical stakeholders while maintaining credibility with expert users. Comfortable operating with high autonomy in ambiguous, fast-changing environments, setting direction for your portfolio and influencing internal priorities without formal authority. Willingness to travel as needed to support strategic customer relationships and key account milestones. Bi-lingual or multilingual strongly preferred: English, French, Spanish Benefits Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers' expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq Competitive salary plus bonus incentives $172,000 USD base salary plus variable Approximately £127,000 or €146,000 Benefits: 12-week paid Seeq family leave Unlimited PTO Internet and mobile phone reimbursements Medical benefits Group term life insurance Short-term and long-term disability insurance pre-tax benefits Voluntary vision and dental (ortho) Vacation bonus program Employee Assistance Program Generous home office allowance The best co-workers (we've analyzed the data, so we know it's true.) Pet-friendly workspace (your dog will be so happy to have you home) You love your job! Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas #J-18808-Ljbffr
A strategic software company is seeking a Principal Customer Success Manager to empower their largest customers and ensure successful adoption of solutions. The role involves managing complex accounts, developing strategic success plans, and collaborating with various stakeholders. Candidates should have over 8 years of experience in customer-facing roles within B2B SaaS or manufacturing, strong data-driven decision skills, and the ability to effectively communicate with senior leadership. This remote-first position offers a competitive salary and comprehensive benefits. #J-18808-Ljbffr
A leading analytics company is seeking a Solutions Consultant to engage with customers and demonstrate the value of their advanced analytics software. This role requires 5+ years in technical consulting, a strong background in data analytics, and the ability to communicate effectively with diverse audiences. As part of a remote-first team, you will collaborate closely with sales and solutions teams to drive customer success and represent the company at industry events. A competitive salary and comprehensive benefits are offered. #J-18808-Ljbffr
