A growing sales organization in Carlow is seeking an experienced Team Leader to manage and develop a dynamic inbound sales team. This role involves driving sales results, coaching talent, and creating a high-performance culture. Ideal candidates should have a proven track record in meeting sales KPIs and possess strong leadership skills. The opportunity offers significant prospects for career progression in a fast-paced environment. #J-18808-Ljbffr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Claims Team Leader Claims Team Lead HealthCare Insurance A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Most Loved Workplace® Forbes Best-in-State Employer Key roles This role focuses specifically on leading the Claims function, ensuring endtoend claims process efficiency, quality, and regulatory compliance. The Claims Team Leader will work closely with the Operations Manager to review claims workflows, identify areas for improvement, and drive best practice across the team. Specific Responsibilities (including But Not Limited To) To provide strong and visible leadership to their Team members through clear and engaging communication and working collaboratively with the Operations Manager to consistently achieve SLAs and Targets. Review claims processes endtoend to uncover inefficiencies and drive targeted process enhancements. Provide clear feedback on where claims processes can be streamlined, automated, or made more efficient. Oversee the use of manual work trackers to consistently track workflow progress, backlogs, and claims processing activity. Conduct regular performance conversations related to claims accuracy, productivity, and SLA delivery. Support capacity planning by assessing workload volumes, capability, and future pipeline trends. Act as a technical escalation point for claims queries, exceptions, and complex cases. Ensure claims handling is compliant with CPC and all related regulatory requirements. Responsible for team delivery of a professional and motivated customer services. To develop the Performance of the team in collaboration with the Operations Manager and fellow Team Leaders. Point of technical and process referral for the Team members. Performance management including completion of monthly incentives for direct reports, working with the Operations Manager to set and monitor appropriate team and individual targets. Active involvement in weekly team meetings to review and develop team performance. To support the Operations Manager in planning resource / scheduling. To liaise with the QA Unit to monitor and resolve complaints in accordance with CPC. Work with Operations Manager to develop Management Information for monitoring of team performance. Qualifications/skills APA or CIP Qualification in Insurance in Ireland - MUST HAVE Experience as a Claims Team Leader is essential Strong understanding of claims workflows, decision points, and assessment processes. Experience using manual work trackers and workflow monitoring tools Ability to identify process inefficiencies and propose practical solutions Experience having structured performance conversations and coaching team members Understanding of capacity planning and workload allocation within a claims environment Health Insurance / PMI claims experience highly desirable General insurance and /or operational management within business process outsourcing background desirable A degree in business or related discipline Client or Project Management experience desirable Experience with training and managing quality in complex multi-client environment Excellent written and verbal communication skills Experience managing Work Force Planning / Optimisation (desirable not essential) Excellent motivational and organisational skills IT literate including all MS platforms Experience Previous experience as a Claims Team Leader or senior claims role Demonstrated experience leading claims staff, coaching, and supporting technical decisionmaking Experience analysing claims data, identifying patterns, and responding to operational issues Familiarity with claims quality standards and complaint resolution processes Proficient in Microsoft Word / Excel / PowerPoint Demonstrated strong people management skills Benefits Of Working For Sedgwick In Ireland Bike to Work Scheme Tax Saver Travel Scheme Discounted onsite Gym Membership (Dublin 4) Discounted onsite Montessori (Dublin 4) EAP – Employee Assistance Programme Health Insurance Scheme Life Cover PHI – Permanent Health Insurance Exams & Professional Membership Fees Professional and personal development opportunities Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5 CF6 & CF7) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. #J-18808-Ljbffr
A leading claims management firm in Dublin seeks a Claims Team Leader to enhance the efficiency of claims processes and manage a team. The successful candidate will possess an APA or CIP qualification in Insurance and experience as a Claims Team Leader. Responsibilities include driving process improvements, supporting team performance, and ensuring compliance with regulatory standards. Candidates should have strong leadership and communication skills, along with proficiency in MS Office tools. This role offers opportunities for professional growth and a collaborative work environment. #J-18808-Ljbffr
Team Leader- Sales Onsite | Carlow APA Minimum 39 hours per week | 5day roster including evenings & weekends About The Role Our client is expanding their Carlow operation and is seeking an experienced Team Leader to lead a growing inbound sales team. This is an exciting opportunity to join a fast-paced, startup-style environment where you’ll help shape team culture, drive sales performance, and support ongoing business growth. This role is ideal for a commercially focused leader who thrives in a target-driven setting and is passionate about developing high-performing sales teams. What You’ll Be Doing Lead & Support the Team: Manage, motivate, and develop a team of inbound sales agents while fostering a positive, high-performance culture. Drive Sales Results: Oversee KPIs such as conversion rates, productivity, and sales targets, ensuring consistent commercial success. Coach & Develop Talent: Deliver regular coaching, feedback, and structured development plans to build capability and confidence. Performance Management: Monitor key performance metrics and implement action plans to improve individual and team results. Create a Winning Sales Culture: Encourage accountability, collaboration, and continuous improvement across the team. Analyse & Report: Track performance data and provide insights, trends, and updates to senior leadership. Ensure Quality & Compliance: Make sure all sales activity meets regulatory, data protection, and internal quality standards. Recruit & Onboard: Support the hiring, onboarding, and development of new agents as the team continues to grow. What We’re Looking For Experience managing or supervising an inbound sales or call centre team. A proven track record of meeting or exceeding sales KPIs in a target-driven environment. Strong coaching, mentoring, and people development skills. Excellent communication and leadership abilities. A data-driven mindset and the ability to interpret and act on performance metrics. Experience in a regulated or financial services environment is an advantage. APA qualification is a must. Why Join Our Client? A chance to lead and shape a growing sales team. Be part of an ambitious and expanding organisation. Work in a high-energy, performance-driven environment. Play a key role in developing future sales talent. Genuine opportunities for long-term career progression. #J-18808-Ljbffr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Travel Claims Handler Key Roles The role of the Travel Claims Agent is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to: a) technical excellence including strict application of client policy wordings; b) compliance with Service Level Agreements (SLA); c) supporting Team Leader with the technical development of colleagues; and d) effective communication with claimants. Specific Responsibilities (including But Not Limited To) On-going management of the “Work Action” Log in order to identify and prioritise own workload Assessment of Travel Claims, in accordance with: CPC/FSA Guidelines Client Policy Wordings / Technical Requirements SLAs Ensure for own allocated claims that files & claim records are maintained in a professional, and accurate manner Accurate and timely processing of any claim payments Performance of role in accordance with own Claims Handling Licence Timely referral to Team Leader where decision falls outside of personal Claims Licence Identification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate Colleague All Complaints to be referred to Team Leader immediately upon receipt Clear communication within Team and with Claimant Provide support to Team Leader in the technical development of colleagues (as required) Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements Qualifications/skills APA Qualified Good knowledge of Travel Insurance Products and Policy Wordings Good knowledge of the Claim Life Cycle Good analytical and numeracy skills Excellent attention to detail with a focus on accuracy IT Literate with good knowledge of Word, Excel and Notes Excellent communication and interpersonal skills Able to work independently and demonstrate personal initiative & innovation Benefits Of Working For Sedgwick In Ireland Bike to Work Scheme Tax Saver Travel Scheme Discounted onsite Gym Membership (Dublin 4) Discounted onsite Montessori (Dublin 4) EAP – Employee Assistance Programme Life Cover PHI – Permanent Health Insurance Exams & Professional Membership Fees Professional and personal development opportunities Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function CF5 & CF6 and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. #J-18808-Ljbffr
A leading healthcare services company is looking for a PM / team leader for a hybrid role in Dublin. The successful candidate will lead the Claims function, ensuring process efficiency and regulatory compliance. They will review workflows, implement improvements, and guide team performance. Mandatory qualifications include APA or CIP in insurance within Ireland, along with strong leadership experience in claims. The role offers various benefits, including health insurance and a bike to work scheme. #J-18808-Ljbffr
Sedgwick is thrilled to announce the expansion of one of our healthcare teams and is seeking a PM / team leader for a hybrid role based in our Dublin 4 office. For this position, it is mandatory to be APA or CIP qualified in insurance in Ireland. Key roles This role focuses specifically on leading the Claims function, ensuring end‑to‑end claims process efficiency, quality, and regulatory compliance. The Claims Team Leader will work closely with the Operations Manager to review claims workflows, identify areas for improvement, and drive best practice across the team. Specific responsibilities (including but not limited to) To provide strong and visible leadership to their Team members through clear and engaging communication and working collaboratively with the Operations Manager to consistently achieve SLAs and Targets. Review claims processes end‑to‑end to uncover inefficiencies and drive targeted process enhancements. Provide clear feedback on where claims processes can be streamlined, automated, or made more efficient. Oversee the use of manual work trackers to consistently track workflow progress, backlogs, and claims processing activity. Conduct regular performance conversations related to claims accuracy, productivity, and SLA delivery. Support capacity planning by assessing workload volumes, capability, and future pipeline trends. Act as a technical escalation point for claims queries, exceptions, and complex cases. Ensure claims handling is compliant with CPC and all related regulatory requirements. Responsible for team delivery of a professional and motivated customer services. To develop the Performance of the team in collaboration with the Operations Manager and fellow Team Leaders. Point of technical and process referral for the Team members. Performance management including completion of monthly incentives for direct reports, working with the Operations Manager to set and monitor appropriate team and individual targets. Active involvement in weekly team meetings to review and develop team performance. To support the Operations Manager in planning resource / scheduling. To liaise with the QA Unit to monitor and resolve complaints in accordance with CPC. Work with Operations Manager to develop Management Information for monitoring of team performance. Qualifications/skills APA or CIP Qualification in Insurance in Ireland - MUST HAVE Experience as a Claims Team Leader is essential Strong understanding of claims workflows, decision points, and assessment processes. Experience using manual work trackers and workflow monitoring tools Ability to identify process inefficiencies and propose practical solutions Experience having structured performance conversations and coaching team members Understanding of capacity planning and workload allocation within a claims environment Health Insurance / PMI claims experience highly desirable General insurance and /or operational management within business process outsourcing background desirable A degree in business or related discipline Experience with training and managing quality in complex multi-client environment Excellent written and verbal communication skills Experience managing Work Force Planning / Optimisation (desirable not essential) Excellent motivational and organisational skills IT literate including all MS platforms Experience Previous experience as a Claims Team Leader or senior claims role Demonstrated experience leading claims staff, coaching, and supporting technical decision‑making Experience analysing claims data, identifying patterns, and responding to operational issues Familiarity with claims quality standards and complaint resolution processes Proficient in Microsoft Word / Excel / PowerPoint Demonstrated strong people management skills Benefits of working for Sedgwick in Ireland Bike to Work Scheme Tax Saver Travel Scheme Discounted onsite Gym Membership (Dublin 4) Discounted onsite Montessori (Dublin 4) EAP – Employee Assistance Programme Health Insurance Scheme Life Cover PHI – Permanent Health Insurance Exams & Professional Membership Fees Professional and personal development opportunities Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF5 CF6 & CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. #J-18808-Ljbffr
