SD Worx is a leading European provider of Payroll & HR services, supporting companies of all sizes with solutions that transform Human Resources into a source of business value. With a strong presence in Ireland for over 28 years, we provide best-in-class payroll software and services, trusted by the Big 4 and major payroll processors. We pay 20% of corporate Ireland and serve global clients across industries. Our mission is to drive excellence through innovation, expertise, and a customer-first approach. INTERNAL ONLY What do we have to offer? An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package. A dynamic environment: flexible working hours and working from home Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx About The Role The Senior Support Engineer is a high-level technical expert responsible for handling advanced customer issues, driving service improvements, and mentoring junior team members. This role acts as a bridge between frontline support and technical escalation teams, ensuring complex customer issues are resolved efficiently while enhancing the overall support process. Key Responsibilities Technical Expertise & Problem-Solving Act as a subject matter expert (SME) in SD Worx payroll/HR software, handling complex customer queries that require deep technical investigation. Own and drive the resolution of high-priority technical issues, collaborating with internal engineering, product development, and infrastructure teams as needed. Conduct in-depth troubleshooting, leveraging SQL, API calls, and system logs to diagnose and resolve software defects or misconfigurations. Ensure root cause analysis (RCA) is performed and documented for recurring issues, reducing future support cases. Continuously identify and implement process improvements to enhance the efficiency of the support function. Customer Engagement & Issue Resolution Provide technical support on SD Worx suite of payroll/HR products via voice and email. Ensure 100% customer satisfaction on calls and emails. Own the calls from start to completion - even when support from other colleagues is required. Serve as an escalation point for complex customer cases, ensuring timely and professional resolution. Provide consultative support to customers, helping them optimize their use of SD Worx solutions. Lead technical discussions with enterprise clients, ensuring clear communication of resolutions, workarounds, and long-term solutions. Partner with account management and implementation teams to ensure smooth customer transitions and knowledge sharing. Mentorship & Leadership Provide technical coaching and mentoring to junior and mid-level support engineers, fostering knowledge growth within the team. Conduct training sessions and workshops to improve team technical capabilities in SQL, troubleshooting methodologies, and advanced product functionality. Collaborate with the Customer Support Manager to define best practices, support policies, and training programs. Process Improvement & Innovation Identify trends in customer issues and work with Product and Engineering teams to drive systemic fixes. Contribute to the development of support automation tools, such as self-service knowledge bases and diagnostic utilities. Assist in defining SLAs, KPIs, and operational improvements for the support team, ensuring continuous enhancement in service delivery. What do you have to offer? Experience & Qualifications 5+ years in a technical support or application support role, preferably in payroll, HR, or financial software. Strong expertise in Microsoft SQL Server – ability to write queries, analyze data, and troubleshoot database-related issues. Experience working with APIs, integrations, or system connectivity troubleshooting. Background in payroll/HR software or financial applications is highly desirable. Bachelor's degree in Computer Science, Information Technology, Business, or a related field (or equivalent work experience). Technical & Soft Skills Problem-Solving: Strong analytical skills to troubleshoot and resolve complex software issues. Customer-Focused: Ability to translate technical solutions into non-technical terms for customers. Communication: Excellent verbal and written communication skills, capable of engaging with both technical and non-technical audiences. Team Leadership: Proven experience mentoring junior engineers and leading technical training initiatives. Process Improvement: Ability to identify inefficiencies in support workflows and propose enhancements. From many places, we work as one, moving from better to best together. SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, and stage of life. #J-18808-Ljbffr
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us? Purpose of Role The role of the Payroll Executive is to provide an effective, efficient and accurate payroll service to customers under the governance of SD Worx’s Quality Management System. Roles & Responsibilities Effectively plan and manage own workload, managing, servicing and delivering customer payrolls to agreed deadlines. Participate in team huddles to ensure risks and issues are highlighted and followed through to closure. Identify opportunities to advise and assist other team members, including cover for other team members as and when required. Validate and input all data received to agreed SLAs. Check input data and make all relevant corrections before the live run. Handle routine, non-routine and complex customer queries regarding payroll and HR related issues, including liaising with both internal and external contacts. Manage all aspects of Tax Year end processing for customers. Communicate effectively to customers (internal & external). Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time. Provision and delivery of their performance statistics, including root cause to the Team Manager to meet reporting requirements. Support the Team Manager in creating the RCA documentation. Recognise and promote opportunities for Added Value Services. Compliance with statutory regulations, and provide guidance to customer and colleagues. Demonstrate good knowledge of legislation and products. Maintain Standard Operating Processes and update with changes. Take responsibility for own personal development plan in line with Company objectives and values. Knowledge, Technical Skills, Qualifications & Experience Minimum 2 years payroll experience. Attention to detail with the ability to analyse data. Demonstrable customer service skills via telephone, and other forms of communication. Demonstrable knowledge of PC literacy and software usage ideally including Word and Excel. High level knowledge of payroll legislation, including Tax. Time and workload management. Demonstrate the ability to identify risks, issues and problems proactively and timely. Critical thinking and problem solving. What do we have to offer? Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years. Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate. Monthly fixed transport allowance. No deduction for using the company’s transport after work. Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years. Fixed internet allowance for home use. Career break option. Workation: possibility to work from any SD Worx location (4 weeks per year, EU only). Yearly performance review with remuneration review. Yearly company bonus. Car loan: subsidized interest facility. Referral program. Learning opportunities: through an individual development plan and professional training. Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx! Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures. From many places, we work as one, moving from better to best together. SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life. #J-18808-Ljbffr
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. In Ireland SD Worx, formerly Intelligo is a leading provider of payroll software and services operating in Ireland for 28 years. Our software is the best in the market, the Big 4 and all other major payroll processors use it. We pay 20% of corporate Ireland and have global clients in every industry. We have built an enviable reputation for delivering dependable and robust payroll solutions. We work hard every day to maintain and build our reputation. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us? Your role As a Client Account Manager, you are responsible for managing the sales of additional products and services into our customer base across multiple sectors in organisations. You understand and know how to uncover your clients’ needs to ensure you offer the best and most valuable solution. What do we have to offer? Hybrid way of working with 1 day per week in the office (more if you would like) 25 days holiday (including the ability to buy an additional 5 days holiday) Pension (6% matched) Medical healthcare - employee or cash option Workation Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx! What do you have to offer? Proven track record of meeting sales targets in business development / customer sales environment Extensive work experience as a client account manager or similar role. Adept at qualifying leads, reaching the right contact, prioritising the pipeline and closing the deal to meet your monthly and quarterly target Understanding of the decision making structure in mid-size to large companies Ability to thrive in a performance-oriented environment and a self-starter with a competitive nature and desire to grow a career in software sales Excellent communication skills and ability to build long last relationships with customers Proven ability to identify and develop customer sales opportunities Proven understanding of sales metrics and to use them to build and plan for success Strong, repeatable and reliable sales methodology to plan and develop sales Which tasks can you expect? Discovering and fostering your own leads utilising online and offline resources in a territory of named customer accounts. Generate new business opportunities by targeting all named customers in your territory. Full sales cycle management - from generating upsell leads, demonstrating the solution value, pricing, negotiation and closing. Build a strong pipeline of relevant opportunities to deliver against sales targets. Reach key decision makers in order to upsell additional SAAS software or industry leading managed services in a complex sales cycle. Develop skills necessary to transition into senior sales role. Build and maintain an in-depth understanding of our product and services by working closely with presales, management and your peers. Liaise with Service Delivery and Implementation to ensure a smooth and professional handover happens between SD Worx and the customer. Attend events to network and create leads, plus interest in SD Worx solutions. Work with our strong Marketing team to identify leads gathered from webinars and events. Achieve and consistently exceed monthly sales goals. Proactively maintain your pipeline using our CRM, Salesforce. Track and help ensure that client issues are resolved and manage expectations both internally and externally. From many places, we work as one, moving from better to best together. SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life. #J-18808-Ljbffr
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us? In Ireland, SD Worx, formerly Intelligo, is a leading provider of payroll software and services operating in Ireland for 27 years. Our software is the best in the market, the Big 4 and all other major payroll processors use it. We pay 20% of corporate Ireland and have global clients in every industry. We have built an enviable reputation for delivering dependable and robust payroll solutions. We are currently recruiting for a Payroll Executive to join our fantastic payroll team in Ireland. What do we have to offer? A challenging job in which you deliver a managed payroll service to clients. You will also receive: An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package. A dynamic environment: flexible working hours and working from home - hybrid working 1 day a week in the office (or more if you would like). Learning opportunities: through an individual development plan and professional training. Career growth: whether you want to become more of an expert in your field or expand your knowledge more horizontally, there is always room to grow within SD Worx! What do you have to offer? All round passion in payroll and a strong drive to develop your skills and knowledge in payroll. But also: Experience working in a high volume payroll operations environment. IPASS qualified or studying towards IPASS qualification. Strong written and verbal communications skills. Knowledge of up to date and upcoming changes to payroll legislation and can share updates from a range of payroll sources. Demonstrable experience within a customer service environment. Strong maths skills with an ability to spot numerical errors. Which tasks can you expect? Effectively plan and manage own workload, managing, servicing and delivering clients payrolls to agreed deadlines. Validating and inputting data received to agreed deadlines. Checking inputted data and making all relevant corrections before the live run. Handling routine, non-routine and complex customer queries regarding payroll and HR related issues. This will include liaising with both internal and external contacts like team leaders, Tax Office etc. Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time. Ensuring all tasks associated with each payroll in the team are performed within agreed deadlines. Managing all aspects of Tax Year end processing for their customer base. Communicating effectively to customers (internal & external) on an appropriate basis. Provision and delivery of their performance statistics to the team leader on a monthly basis to meet team leader reporting requirements. Deputising as and when necessary for the Operations Team Manager and supporting the Team Manager in managing team performance. From many places, we work as one, moving from better to best together. SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life. #J-18808-Ljbffr
