Cloud Success is a technology-focused team within Customer Success that brings together Support Engineers, Proactive Monitoring, Specialist Product Advisors and Success Architects. This team not only resolves technical issues but also provides expert guidance on optimizing and leveraging Salesforce technology to drive long term business success. Success Architects support Salesforce’s most strategic customers by driving technical excellence across four interdependent pillars: design, security, performance/scalability, and ongoing governance. Rather than viewing these as isolated domains, Success Architects treat them as a cohesive framework for technical health. They provide expert guidance on solution design to ensure adherence to best practices, while simultaneously embedding rigorous security standards and performance benchmarks to ensure environments are resilient and capable of global scalability. Central to this approach is the integration of data integrity and robust application lifecycle management (ALM), providing the governance necessary for customers to evolve their implementations effectively. Through this holistic expertise, Success Architects empower businesses to maximize their Salesforce investment, aligning technical integrity with long-term business goals. Success Architects collaborate closely with various teams across Customer Success and the Salesforce Product organization to drive long-term solutions for customers. They work with Support Engineers to resolve immediate technical challenges while identifying root causes to prevent future issues. They partner with Customer Success Managers to ensure customers receive strategic guidance on best practices and long-term technical health. Additionally, they liaise with Salesforce Product teams to surface recurring challenges and customer feedback to influence product improvements. By bridging the gap between customers, support, and product development, Success Architects help create sustainable solutions that deliver customer value and enhance the overall Salesforce experience. Key Responsibilities Drive Customer Impact – Work with our most strategic and high-priority customers, assessing their Service Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption. Lead with Expertise – Serve as a trusted Service Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. You will help the team stay at the forefront of Service Cloud innovations, ensuring they are equipped with the latest product developments, best practices, and emerging trends. Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions. Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption. Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers. Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth. Basic Requirements Solution Design & Architecture 5+ years of experience in Salesforce delivery, with at least 2 years focused on solution architecture for complex Service Cloud environments. Experience with large-scale implementations, including SaaS, multi-tenant environments, and complex multi-org strategies. Strong knowledge of integration patterns, covering APIs, master data management, and the technical considerations for AI and analytics. Solid understanding of security best practices, including sharing models, identity management, and data privacy. Hands‑on experience managing the full delivery lifecycle, including test planning, automated deployments (CI/CD), and using monitoring tools to ensure system stability. Communication & Leadership Ability to assess business objectives, propose solution options, and drive stakeholder alignment. Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences. Skilled in creating clear, visually compelling design documents for diverse stakeholders. Proven ability to lead discussions, influence decision-making, and advocate for best practices. High proficiency in English. Strategic Thinking & Problem Solving Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation. Provide data‑driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies. Desired Technical Skills Expertise in Service Cloud Strong knowledge of Salesforce Service Cloud features including Case Management, Omni‑Channel Routing, Digital Engagement, Service Cloud Voice, Knowledge and Service Console. Expertise with the core Salesforce technologies that underpin these Service Cloud features including Flow, Lightning Experience Pages and Salesforce Reporting. Data Management & Integration Proficient in designing and managing data models, relationships (lookup/master‑detail), validation rules, and data governance best practices. Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica), and third‑party connectors. Secure & Scalable Architecture Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations. Proven ability to design scalable, high‑performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations. Skilled in identifying and resolving common anti‑patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations, and suboptimal sharing and security model configurations. Salesforce Development Hands‑on experience with APEX programming, Visualforce, and Lightning Web Components (LWC). Ability to develop and optimize custom triggers, controllers, batch jobs, and asynchronous processing. Familiarity with governor limits and best practices for efficient code execution. System Integration & Extensibility Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event‑driven architectures. Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect and Event Relay. Certifications Required: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant, Platform App Builder, Platform Developer 1 Preferred: Platform Developer 2, Certified Architect Credentials (Application and System Architect) #J-18808-Ljbffr
A leading cloud solutions provider is seeking a Success Manager in Dublin, Ireland, who will leverage their deep knowledge of Salesforce to help clients maximize their business value. The ideal candidate will possess strong consulting skills, with 7-10 years of relevant experience, and be fluent in both Hebrew and English. Responsibilities include guiding customers on business strategies and fostering executive-level relationships to ensure successful partnerships. This role comes with various benefits including well-being reimbursement and generous parental leave. #J-18808-Ljbffr
A leading cloud solutions company is seeking an experienced Success Guide to help customers grow value and improve product adoption. This role involves delivering tailored guidance to customers and collaborating with teams to ensure effective product usage. The ideal candidate will have experience in Marketing Cloud and strong communication skills, with a proven ability to influence various stakeholders. Certifications such as Salesforce Administrator and proficiency in French or Italian are preferred. #J-18808-Ljbffr
Are you an ambitious, results-driven sales professional looking for a new challenge in the Public Sector? We are hiring a Named Account Executive to drive Salesforce adoption across public sector institutions. This role offers an exciting opportunity to work with government agencies, build strategic relationships, and navigate complex procurement processes to deliver transformative digital solutions. You'll be joining a high-performing team that consistently achieves its goals , led by a passionate and experienced hiring manager who is deeply invested in the success of his team. If you're looking for a supportive environment where you can thrive, grow, and make a real impact , this is the role for you. This position is ideal for a candidate with strong drive and ambition if you're looking to take your career to the next level, we’d love to hear from you. Key Responsibilities Drive new business within public sector accounts, focusing on whitespace opportunities and expanding our footprint. Develop and nurture strategic relationships with senior stakeholders, including C-level executives, IT leaders, and procurement officials. Execute a consultative sales approach , aligning Salesforce solutions with public sector priorities such as digital transformation, citizen engagement, and operational efficiency. Navigate complex public sector procurement processes (RFPs, RFIs, and tenders) to drive long-term success. Collaborate with internal teams to craft compelling proposals and deliver tailored product demonstrations. Represent Salesforce at key industry events , enhancing our brand presence and forging meaningful connections. Ensure long-term customer success , driving satisfaction, retention, and expansion within your accounts. What We’re Looking For Proven success in a hunter-focused sales role , ideally within enterprise or public sector sales. Resilience, tenacity, and strategic thinking to drive long-term business growth. Strong understanding of public sector procurement and how to navigate government buying cycles . Ability to build and sustain relationships with senior decision-makers. Excellent communication, negotiation, and presentation skills . Proven track record of meeting or exceeding sales quotas in a fast-paced, target-driven environment. Preferred Qualifications Experience working with Salesforce or similar CRM platforms. Understanding of digital transformation trends in the public sector. Why Join Us? Work with a high-achieving team that consistently delivers results. Be mentored by a hiring manager who is deeply invested in your success. Opportunity to make a real impact by driving innovation in the public sector. Career growth opportunity, especially for internal candidates with the drive to succeed. If you're ready to take on an exciting new challenge and make a lasting impact in the public sector, we’d love to hear from you! #J-18808-Ljbffr
A leading technology company in Dublin is seeking an ESMB Account Executive to manage a dedicated customer base and handle the full sales cycle. The role emphasizes building relationships with clients while identifying and pursuing new business opportunities. Candidates should have a proven sales record, strong communication skills, and fluency in English. The position offers a dynamic work environment with benefits including well-being reimbursement and generous parental leave. #J-18808-Ljbffr
A leading global technology company in Dublin is seeking a Small Medium / Mid-market Business Account Executive to manage the full sales cycle and engage with both new leads and existing customers. The ideal candidate will demonstrate technology solution-based sales experience and a track record of meeting quotas. You will be expected to strengthen client relationships, plan territory and account strategies, and effectively communicate with customers in both Arabic and English. A competitive benefits package and a collaborative work environment await. #J-18808-Ljbffr
Our Partner Cloud team will be specifically focused on helping companies that rely on indirect sales channels optimize their revenue growth through Salesforce's Partner Relationship Management (PRM), PRM+, and Channel Revenue Management (ChRM) solutions. You will have the opportunity to work in a fast paced team with various customers and receive personalized training and career opportunities. This role involves selling channel revenue management solutions, which include: Salesforce Partner Ecosystem Management- PEM (includes PRM, Partner Tracks, Unified Incentives, Account Planning, etc.) Salesforce Channel Revenue Management (ChRM) Related Cloud offerings as part of the Customer 360 platform where applicable Please note these positions are office-based so you must be located near a hub or willing to relocate. Day to Day Our Account Executives engage with existing customers and new leads to sell the entire Salesforce Customer 360 platform, with a specialized focus on driving revenue growth through partner ecosystems and optimizing channel operations. They build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become naturals at helping customers realize value from their Salesforce investments. Key stakeholders may include Head/VP/SVP of Channel Sales, Head of Channel Partnerships, CIOs, CROs, Finance Leaders, CFOs, and Rebate/Incentive Managers. You will use your skills to develop opportunities, through both warm leads and whitespace prospecting, focusing on companies that sell through resellers, distributors, managed service providers, dealers, independent brokers or agents. 75% of the world's commerce flows through the indirect sales channel. Your daily activities will include: Developing key customer stakeholder relationships and drive customer satisfaction at assigned accounts, specifically focusing on their channel sales and partner strategies Developing and drive the overall long-term strategy for the account, aligned to customer business objectives related to channel revenue optimization, partner engagement, and profitability Coordinating internal Salesforce resources, such as specialists in channel revenue management, to meet customer business needs. Performing account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment on channel initiatives Sharing the Salesforce value proposition for channel revenue management solutions, highlighting benefits such as streamlining the entire partner lifecycle, driving ecosystem growth, maximizing profitability, simplifying partner workflows with automation, speeding up real-time collaboration, improving partner productivity, gaining end-to-end visibility into channel inventory, incentives, and pricing, and maximizing profits through automated rebate management Addressing customer pain points such as inefficient partner strategy, difficulty retaining partners, lead routing issues, poor data quality affecting partner deals, challenges communicating with partners, complex tech stacks for channel management, difficulty engaging partners effectively, and excessive manual administrative work Driving growth within existing assigned accounts by identifying opportunities to expand the use of PRM, PRM+, and ChRM solutions. Leveraging AI features within the platform to demonstrate value, such as lead scoring and pipeline inspection for partners Positioning Partner Tracks as an add-on to existing PRM customers to optimize partner enablement, develop and expand partners, and improve revenue per channel Preferred Qualifications: min. 6 years of full cycle sales experience in complex and/or SaaS environments French speaker with with a strong level of English Ability to strategize with a large extended team Experience selling into companies with indirect sales channels (resellers, distributors, dealers, etc.) is a strong plus Experience selling CRM, PRM, or Channel Management solutions is highly desirable Understanding of channel sales processes, partner programs, incentives, and inventory/pricing challenges in indirect channels Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) #J-18808-Ljbffr
A leading cloud solutions company is seeking a Senior Success Guide to drive successful outcomes for strategic customers using Commerce Cloud. This role requires over 5 years of customer-facing experience, particularly with Salesforce Commerce Cloud. Responsibilities include engaging with customers, providing expert advice, and optimizing product adoption. The ideal candidate will have strong communication skills and the ability to translate technical concepts into business value. This position promotes collaboration with diverse teams and offers opportunities for professional growth. #J-18808-Ljbffr
A leading CRM company is seeking an Account Solution Engineer in Dublin, Ireland. This role involves collaborating with sales teams, leading the solution cycle, and delivering tailored product demonstrations to address customer needs. Candidates should possess strong communication, time management, and problem-solving skills. Fluency in English and Greek is required. This position offers the opportunity to work in a dynamic environment while helping customers through their transformational journeys. #J-18808-Ljbffr
A leading cloud computing company is seeking an Agentforce + Data Cloud Success Architect in Dublin, Ireland, to drive successful customer outcomes through technical expertise in data and analytics. This role demands fluency in both French and English, along with 8 years of enterprise consulting experience. Your work will involve optimizing performance, aligning technology strategies with business goals, and facilitating executive engagements, significantly impacting customer success and business growth. #J-18808-Ljbffr
