A leading CRM company in Dublin is looking for a Marketing Cloud Adoption Product Manager to lead technical engagements for high-touch customer projects. The role involves validating technical architectures and ensuring they align with strategic platform standards. Candidates must have extensive experience in Solution Architecture and Marketing Cloud, alongside strong communication skills. This position offers excellent benefits and a supportive work environment. #J-18808-Ljbffr
Technical Support Engineer (Salesforce Marketing Cloud) Location: Dublin, Ireland Team: Cloud Success Group Are you a technical problem-solver who excels at investigating complex software issues and guiding customers to success? We are seeking a Technical Support Engineer to be a pivotal member of our Cloud Success Group. In this role, you will apply your strong technical acumen to troubleshoot, analyze, and resolve challenges for clients utilizing Salesforce Marketing Cloud. This is an opportunity to be the definitive technical expert, ensuring our clients achieve seamless and successful outcomes with their SFMC implementations and integrations. What You’ll Do Expert Technical Investigation: Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance. Code-Assisted Troubleshooting: Utilize your knowledge of web development concepts to read, analyze, and understand customer code (HTML, CSS, JavaScript, SQL) to pinpoint the root cause of issues, rather than writing production code. Resolution & Guidance: Communicate clear, professional, and timely solutions, offering best-practice guidance to help customers optimise their use of the platform. Customer Advocacy: Manage the full issue lifecycle from initial contact through resolution, ensuring an excellent and professional customer experience at every step. Knowledge Contribution: Create and maintain high-quality technical documentation, knowledge base articles, and solution guides to empower both internal teams and external customers. What You’ll Bring Required Technical & Support Skills Technical Troubleshooting Experience: Proven ability to diagnose and resolve technical issues within an enterprise software, SaaS, or highly integrated system environment. Core Technical Acumen: A solid ability to read and understand code and technical structures, specifically including: Practical SQL: Proven ability to write and execute intermediate-level SQL queries for data retrieval, analysis, and diagnostic troubleshooting. JavaScript (or similar scripting/object-oriented language) HTML & CSS Familiarity with web services, including REST/SOAP APIs. Communication: Exceptional written and verbal communication skills, with the ability to articulate complex technical findings clearly and effectively to both technical and non-technical audiences. Customer Focus: Experience in a customer-facing role with a strong commitment to problem resolution and service excellence. Mandatory Language Requirement You must be fully fluent (written and spoken) in Spanish or Italian in addition to English Desired Skills (A Plus, but not required) Direct, hands‑on experience with Salesforce Marketing Cloud (SFMC) or other enterprise marketing automation platforms (e.g., Adobe Campaign, Braze). Familiarity with proprietary scripting languages, such as AMPScript or Server‑Side JavaScript (SSJS). Relevant Salesforce certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Developer). If you are ready to combine your passion for solving complex technical puzzles with a focus on world‑class customer support, we encourage you to apply. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr
A leading cloud computing company in Dublin is seeking a Technical Support Engineer for its Cloud Success Group. The role involves resolving complex software issues related to Salesforce Marketing Cloud. Candidates should have strong technical troubleshooting skills, familiarity with SQL, HTML, and JavaScript, and exceptional communication abilities. Fluency in Spanish or Italian is required. This position focuses on optimizing customer use of the platform and ensuring high-quality support. #J-18808-Ljbffr
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Leads the definition and documentation of the technical and architectural requirements for high-touch customer engagements aimed at establishing reference-able success stories. This role focuses on all Marketing Cloud (MC) use cases (B2C and B2B), serving as the deep technical validator and blueprint creator for successful deployments. You will work closely and directly with Agentforce Marketing Cloud customers to scope, implement, and manage our Marketing Next Generation platform. Candidates will lead high-scale customer implementations working directly with customers. What You'll Do As the MC Adoption Product Manager, you are the technical authority responsible for validating the architectural integrity and complexity of our most successful customer implementations. Your work ensures that reference materials are technically sound, repeatable, and strategically aligned with our platform standards. Lead complex, hands‑on, deep‑dive technical discovery sessions (often onsite) with customer engineering and architecture teams to fully map and document the current state and success‑driving future state of the Marketing Cloud implementation. Translate successful customer architecture into formal, referenceable assets, including solution blueprints, data flow diagrams, technical integration maps, and governance frameworks. Help harmonize and manage complex data integrations using the Salesforce D360 product. Serve as the final technical gatekeeper for all success stories, validating the customer's technical metrics, feature utilization, integration approach, and adherence to security and scalability best practices. Maintain a comprehensive and expert‑level understanding of all Marketing Cloud capabilities (e.g., journey orchestration, data management, personalization, advertising) and its integration points across the broader technology ecosystem (CRM, CDP, other clouds). Synthesize successful reference architectures into repeatable frameworks and technical guides for internal Solution Engineering, Services, and Product teams, improving the efficiency of future deployments. Present validated technical architectures and best practices to internal audiences, partners, and technical customer groups, establishing credibility and leading through technical influence. Must have direct hands‑on experience with Marketing Cloud products. You need to show direct experience implementing products within the Agentforce Marketing Portfolio (MCE, MCAE, Personalization, Marketing Intelligence, and D360/Data Cloud). Requirements 7+ years of experience in Solution Architecture, Technical Consulting, or Principal‑level Solution Engineering within the enterprise software or SaaS industry. 3+ years of experience specifically focused on designing, implementing, or validating architectures involving Marketing Cloud portfolio products. Expert Level domain knowledge implementing and using products within the Marketing Cloud portfolio and D360. Proven ability to create clear, authoritative technical documentation and architectural diagrams that can be utilized by internal technical teams and presented to external customer executives. Expert‑level knowledge of data architecture, integration patterns (API, event‑driven), and security best practices within a multi‑cloud or hybrid environment. Exceptional communication skills, capable of shifting seamlessly between detailed technical discussions with developers and high‑level architectural summaries for executives. Demonstrated experience managing high‑stakes, customer‑facing technical engagements and driving alignment across complex stakeholder groups. Willingness to travel (e.g., 20‑30%) for high‑touch customer engagements. BS or MS in Computer Science, Engineering, or a related technical field. Skills Desired Achieved Architect‑level Certification in Marketing Cloud or an equivalent platform. Experience with technical solutioning for both B2B and B2C use cases on a unified platform include MCE, MCAE, Personalization, Marketing Intelligence, and D360. Proven ability to calculate and articulate the technical ROI of an architecture change (e.g., performance gains, cost savings, scalability improvements). Experience in a product‑adjacent role, providing feedback to Product/Engineering based on observed deployment patterns in the field. Benefits When you join Salesforce, you will have access to a comprehensive benefits package that supports your well‑being and professional growth. Our resources and AI agents help you balance work and life while accelerating your impact. Accommodations If you need a reasonable accommodation during the application or recruiting process, you may submit a request via our Accommodations Request Form. Salesforce uses artificial intelligence tools to assist recruiters in evaluating candidates, but hiring decisions are made by human recruiters. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees and prospective employees are assessed on the basis of merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or any other classification protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other employment decisions and practices. #J-18808-Ljbffr
Job Category Customer Success Job Details Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalized customer interactions, and predictive insights, driving greater operational efficiency and business value. Additionally, Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper-personalized experiences and real-time decision-making, Data Cloud helps organizations maximize customer lifetime value and drive business growth. These two products play seamlessly together and require a resource to speak intelligently to both. Responsibilities Be a trusted Data Cloud or Agentforce subject‑matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI and vice versa Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud and Agentforce usage Run engagements aligned with Data Cloud and Agentforce product capabilities, tailoring conversations to the unique needs and opportunities of our customers Build strong relationships with both internal and external business stakeholders Drive thought leadership, when possible, through mentoring and knowledge sharing Impact Of The Role The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of both Data 360 and Agentforce platforms. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products. Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data and AI capabilities. The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor. Success Guides partner with key collaborators such as Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption. Collaboration And Teamwork Collaboration is at the core of our success, and as a Data Cloud or Agentforce Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage. Basic Requirements 4-6 years’ experience in a customer‑facing role in the technology industry, preferably with strong Data 360 and AI expertise Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality Fluent Italian speaker Strong communication and interpersonal skills; ability to work collaboratively with cross‑functional, global teams Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams Proactive and self‑starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues Bachelor’s Degree Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for a Renewals Manager to join our growing team who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimise attrition, accurately forecast risk and drive customer success. You will be responsible for identifying and analysing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimising the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies. Responsibilities Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term. Provide accurate 90 day rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities. Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition. Be the expert and provide guidance to the extended team on optimal resolutions. Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals. Responsible for creation of replacement contracts and detailed quotes with approvals. Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed. Minimum Requirements Proven success in a Sales, Renewals, Operations or Account Management. Strong analytical background with proven problem-solving skills. Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus. Strong customer leadership skills. Excellent negotiation skills. Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organisation. Preferred Requirements Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities and Excel. Experience working with a large global sales organisation. Fluency in either French or German. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future – but to redefine what’s possible – for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr
The Product Growth and GTM team is seeking a Senior Product Designer to shape intuitive, impactful experiences for our seller tools used by sales teams worldwide. In this role, you will partner closely with Product, Engineering, and our Sales organization to understand user needs, drive design strategy, and deliver solutions grounded in evidence and aligned to our product vision. You will work across the full design lifecycle - from discovery and research through prototyping, testing, and delivery - and play a key role in advancing the quality, consistency, and impact of our design output. Our design team plays a strategic role in shaping seller tools that are intuitive, evidence‑led, and built for measurable impact – helping sellers succeed every day. You’ll have the opportunity to improve tooling at scale, influence product strategy, and elevate how design drives business outcomes. Responsibilities Lead and drive research‑informed design across multiple high‑impact seller tools and experiences. Partner with Product Managers and Engineers to define UX vision, success criteria, and execution plans. Translate user insights into intuitive flows, wireframes, prototypes, and polished UI deliverables. Facilitate cross‑functional alignment through workshops, design critiques, and structured collaboration. Advocate for inclusive, accessible design solutions that scale across diverse user personas. Contribute to and evolve design systems, pattern libraries, and reusable UX assets. Support process excellence by helping refine intake, scoping, handoff, and QA practices. Measure and iterate on product experiences based on behavioural metrics and user feedback. Required Qualifications 3-5 years of professional experience in product design, ideally in SaaS or enterprise software. Demonstrated ability to lead design through workshop, research, execution, testing, and handoff in cross‑functional teams. Strong portfolio that showcases user‑centered product design process and visual craft. Experience with user research methods, synthesizing insights, and translating them into product outcomes. Advocates for design decisions and challenges assumptions when necessary. Demonstrates effective cross‑departmental collaboration, maintains communication efficiency, and develops actionable plans for design execution. Strong collaboration skills with PMs, Engineers, Researchers, and other stakeholders. Proficiency with user‑centered design and prototyping tools (e.g., Figma), along with the ability to leverage AI tools (e.g., Claude, Gemini, Figma Make) to enhance product innovation and streamline workflows. Knowledge of accessibility best practices and experience creating inclusive products. Demonstrates a commitment to continuous learning and professional development. Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.). Preferred Qualifications Strong systems thinking and experience contributing to design systems. Background working on tools for sales, go‑to‑market teams, or enterprise workflows. Proficiency in UI architecture, including site mapping. Benefits & Perks Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Salesforce Information Check out our Salesforce Engineering Site. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr
Job Overview Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and demonstrating Salesforce technology to drive long‑term business success. Success Architects, as part of Cloud Success, play a pivotal role in supporting Salesforce's most critical and strategic customers. They provide expert guidance on solution design, ensuring scalability, security, and alignment to standard methodologies. By assessing system performance, they help optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health. Additionally, they offer strategic insights into application lifecycle management, enabling customers to plan, develop, and evolve their Salesforce implementations effectively. Through deep expertise, Success Architects empower businesses to improve their Salesforce investment, aligning technology with business goals for long‑term success. The Success Architect collaborates closely with various teams across Customer Success and the Product organization to drive long‑term solutions for customers. They work with support engineers to resolve immediate technical challenges while identifying root causes to prevent future issues. Partnering with customer success managers, they ensure customers receive strategic guidance on standard methodologies and long‑term technology health. Additionally, they liaise with Salesforce product teams, surfacing recurring challenges and customer feedback to influence product improvements. By bridging the gap between customers, support, and product development, Success Architects help create sustainable solutions that enhance the overall Salesforce experience. Key Responsibilities As a Success Architect whose main area of expertise is Health and Life Science Industry you will: Drive Customer Impact – Partner with our most strategic and high‑priority customers, assessing their Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption. Industry cloud expertise – You’re an SME first in Health & Life Sciences, trusted advisor for Health Cloud and Life Science Cloud, with expertise in Consumer Good Cloud, Manufacturing Cloud, Non‑Profit Cloud, Loyalty Management, Public Sector Solutions, Education Cloud, and OmniStudio. Lead with Expertise – Serve as a trusted Core Clouds SME within the broader Success Architect organization providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. You will help the team stay at the forefront of Industry Clouds innovations in your area of expertise, ensuring they are equipped with the latest product developments, best practices, and emerging trends. Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions. Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long‑term adoption. Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Financial Services Cloud customers. Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth. Basic Requirements Solution Design & Architecture 8+ years of experience in software, system, or enterprise architecture. Expertise in Salesforce products, platform capabilities, technical governance, and best practices. Experience with large‑scale, complex implementations, including SaaS, PaaS, multi‑tenancy, and multi‑tiered infrastructure. Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices. Familiarity with vertical‑specific solutions among retail, manufacturing, education, non‑profit (preferred). Communication & Leadership Ability to assess business objectives, propose solution options, and drive stakeholder alignment. Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences. Skilled in creating clear, visually compelling design documents for diverse stakeholders. Proven ability to lead discussions, influence decision‑making, and advocate for best practices. High proficiency in English. Strategic Thinking & Problem Solving Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation. Provide data‑driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies. Desired Technical Skills Expertise in Industry Clouds Strong knowledge of Health Cloud and Life Sciences Clouds, including Unified Patient/Member Record, Care coordination and Management, Patient engagement, Appointment & Program Management, Industry Data Model, Security and Compliance, OmniStudio. Strong knowledge in the following Clouds is a plus: Consumer Good Cloud (including TPM), Manufacturing Cloud, Non‑Profit Cloud, Loyalty Management, Public Sector Solutions, Education Cloud. Ability to configure and optimize these features to meet business needs. Data Management & Integration Proficient in designing and managing data models, relationships (lookup/master‑detail), validation rules, and data governance best practices. Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica), and third‑party connectors. Secure & Scalable Architecture Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations. Proven ability to design scalable, high‑performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations. Skilled in identifying and resolving common anti‑patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations, and suboptimal sharing and security model configurations. Salesforce Development Hands‑on experience with APEX programming, Visualforce, and Lightning Web Components (LWC). Ability to develop and optimize custom triggers, controllers, batch jobs, and asynchronous processing. Familiarity with governor limits and best practices for efficient code execution. System Integration & Extensibility Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event‑driven architectures. Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect and Event Relay. Certifications Required: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant, Health Cloud Accredited Professional Desired: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect), OmniStudio Consultant, Agentforce Specialist Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr
A leading CRM provider in Dublin is seeking a Renewals Manager to build strategic relationships across various departments including Sales and Customer Success. This role requires strong problem-solving and analytical skills to minimize customer attrition and manage financial outcomes effectively. The ideal candidate will have a proven background in Sales or Account Management, excellent communication abilities, and familiarity with Salesforce systems. Join us to redefine what's possible for yourself and the world. #J-18808-Ljbffr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a Data Cloud + Agentforce Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics. Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context‑aware AI automation, hyper‑personalized customer interactions, and predictive insights, driving greater operational efficiency and business value. Additionally, Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI‑driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper‑personalized experiences and real‑time decision‑making, Data Cloud helps organizations maximize customer lifetime value and drive business growth. These two products play seamlessly together and require a resource to speak intelligently to both. Responsibilities Be a trusted Data Cloud or Agentforce subject‑matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI and vice versa Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud and Agentforce usage Run engagements aligned with Data Cloud and Agentforce product capabilities, tailoring conversations to the unique needs and opportunities of our customers Build strong relationships with both internal and external business stakeholders Drive thought leadership, when possible, through mentoring and knowledge sharing Impact Of The Role The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of both Data 360 and Agentforce platforms. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products. Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data and AI capabilities. The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor. Success Guides partner with key collaborators such as Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption. Collaboration And Teamwork Collaboration is at the core of our success, and as a Data Cloud or Agentforce Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage. Basic Requirements Fluent in German and English 4-6 years’ experience in a customer‑facing role in the technology industry, preferably with strong Data 360 and AI expertise Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality Strong communication and interpersonal skills; ability to work collaboratively with cross‑functional, global teams Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams Proactive and self‑starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues Bachelor’s Degree Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr
