Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’. We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, we’d love to have you. Customer Claims Handler This is an exciting new hybrid working career opportunity within the Insurance industry. You will be rewarded with a competitive salary which will progress when you achieve APA & CIP qualification in line with our refreshed reward offering in addition to our excellent employee value proposition and benefits. We are currently hiring for several Customer Claims Handler roles to join our team based in Galway. The role is a full-time position and can be office-based or hybrid following training period. Training takes place in our Galway office in Knocknacarra. We are looking for individuals at entry level (no prior insurance experience required) and also have positions for experienced claims handlers. Key Responsibilities: You will spend most of your time reviewing and assessing claims Having high levels of empathy and understanding for our customers Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress claims towards settlement Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement. Supporting more experienced colleagues in the handling of complex cases Delivering the highest standards of quality and working with your coach to continuously improve Requirements: Confident, enthusiastic, and professional phone manner Ability to communicate with customers over the phone Experience of Microsoft Word and Excel desirable but not required Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’. We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. We’re also committed to helping society adapt to a changing climate, taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model We are seeking a skilled and dedicated Scrum Master to facilitate and support our Agile squads in delivering high-quality products. The ideal candidate will have a deep understanding of Agile methodologies, excellent communication skills, and a passion for fostering a collaborative and productive team environment. If this sounds like you, we invite you to apply for this exciting opportunity. Key Responsibilities: Act as a servant leader and coach to Agile squads, ensuring adherence to Agile principles and practices. Organize and facilitate Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Collaborate closely with Product Owners, stakeholders, and cross-functional teams to define and prioritize backlog items. Empower squads to self-organize and make decisions, while removing any impediments that hinder their progress. Promote continuous improvement within squads by identifying areas for enhancement and guiding the implementation of changes. Monitor and track team performance metrics, such as velocity and cycle time, and use data-driven insights to optimize team efficiency. Foster a culture of transparency, open communication, and continuous learning within the squads. Facilitate conflict resolution and ensure a healthy team dynamic by promoting open dialogue and understanding. Requirements: Proven experience as a Scrum Master for at least 3 years, facilitating Agile squads in a fast-paced and collaborative environment. Bachelor’s degree in a relevant field or equivalent practical experience. Certified Scrum Master (CSM) or similar Agile certification. Strong understanding of Agile principles, values, and frameworks (Scrum, Kanban, etc.). Excellent communication, facilitation, and interpersonal skills. Ability to adapt and tailor Agile practices to the unique needs of different teams. Demonstrated experience in identifying and resolving impediments to ensure smooth team progress. Proficiency in using Agile project management tools and software like Jira. Analytical mindset with the ability to gather and interpret team performance metrics. Exceptional organizational skills and attention to detail. Ability to guide and mentor team members to achieve their full potential. Strong problem-solving skills and a proactive attitude toward continuous improvement. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’ . We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, we’d love to have you. Commercial Administrator Exciting opportunity to begin a career within the Insurance industry. We are currently hiring for a Commercial Administrator to join our expanding Commercial Lines operations. We are looking for individuals at entry level and are also looking for more experienced administrators. The Commercial Administrator will be based in our office in Galway. As the Administrator, you will be involved in providing a wide range of administrative and support services that help managers and staff carry out their work. You will spend most of your time providing administrative support, collecting information, producing documents, and supporting assigned staff. These jobs are found all over RSA in every part of the business, providing administrative support of all kinds. You will work in a team environment, liaising with and meeting the needs of internal customers. You will have good business and operational administration skills and experience. Key Responsibilities: Providing a wide range of administrative and support services to help managers and staff carry out their work more efficiently and effectively. Collating information and producing documents to support the operation and management of the business. Managing administrative systems to ensure that information is recorded, secure and accessible. Providing support and guidance to allocated staff in the team to facilitate their development and achievement of objectives. Customer satisfaction in relation to the following: Completion of all administrative activities on time, and in full Delivery of timely, clear and appropriate information Timely and appropriate response to queries/issues Key contact with Underwriting Team providing administrative support Requirements: Office based role in Galway Experience of administrative tasks Experience of organising/co-coordinating work. Experience in delivering customer service in a financial services environment. Ability to work to tight deadlines with a commitment to delivering quality results. Good oral and communication skills. Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011, any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’ . We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, we’d love to have you. Senior Property Claims Handler A Senior Claims Handler role involves supporting a Team Manager to achieve operational and quality targets. You will assist in the following areas: handling a portfolio of property claims within an agreed authority level, completing QA, implementing standards to deliver on customer service and quality excellence, complaints & queries, professional and technical capabilities. Key Responsibilities: Managing a portfolio of property claims including Household, Commercial, Engineering and Construction, within their delegated personal authority level, in line with established standards. You will spend your time reviewing and assessing claims, liaising with customers, internal colleagues and suppliers; providing support, advice and guidance to them. Improving customer service and quality standards. Assisting in quality assurance and identifying key trends. Supporting the Team Manager to ensure all relevant aspects of CPC and MCC regulations are strictly adhered to. Ensure key SLAs are met within the team. Create an environment of learning and development to ensure our customers receive an informative & professional experience. Requirements: APA or CIP Qualified 2 years claims handling experience Excellent attention to detail Hybrid role Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’. We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model Technology Risk Management Specialist The role of the Technology Risk Management Specialist is an important role within the Technology Risk Management and wider Integrated Technology Solutions (ITS) team. This key role will involve providing knowledge, guidance, and support in relation to technology risk management to support our IT leaders and teams in carrying out their IT/technology risk management responsibilities. The role will also involve supporting our IT teams in maintaining compliance with RSAII IT policies, procedures, standards, guidelines and reporting requirements. In addition, this role will help to co-ordinate testing and assurance activities across Line 1, Line 2, Line 3, external, and regulatory IT assurance and audit requirements. In particular, this role will be involved in the co-ordination of activities to ensure compliance with Canadian regulatory requirements, and also Line 1 IT Control testing activities performed by a key strategic partner. This role will also help co-ordinate IT/technology risk reporting activities including quarterly IT/technology risk reporting to meet reporting requirements and to provide management information (MI) as required to satisfy adhoc IT/technology risk reporting requests. IT/Technology Risk Governance also forms part of the team's activities and this role will co-ordinate IT/technology risk related governance/meetings (both internal and third party) and outputs as required. The Technology Risk Management Specialist will work closely with the different teams across Integrated Technology Solutions (including Service Delivery, DevOps, IT Architecture, Resilience and Security, Technology Enablement and Transformation and Data and Analytics teams), and key business and assurance stakeholders across RSAII and the RSA UKI region to enhance the IT control environment. The role will also involve working with key third party stakeholders from an IT/technology risk and control perspective to support the management of IT/technology risks and issues and further enhance IT/technology risk and control activities. RSAII is working within an increasingly dynamic technology risk environment so this role will also be involved in enhancements to IT/technology risk related activities as RSAII moves towards a wholly Cloud operated environment and looks forward to the future in implementing new regulatory requirements such as CBI Guidelines on Operational Resilience and the Digital Operational Resilience Act (DORA) amongst other key IT risk industry developments. Key Responsibilities: Working collaboratively with the different teams across Integrated Technology Solutions (including Service Delivery, DevOps, IT Architecture, Resilience and Security, Technology Enablement and Transformation and Data and Analytics teams), and key business and assurance stakeholders across RSAII and the RSA UKI region to enhance the IT control environment. Working with key strategic third-party partners from an IT/technology risk and control perspective to support the management of IT/technology risks and issues and further enhance IT/technology risk and control activities. Co-ordinating IT/technology risk reporting activities as required to support the Senior Technology Risk Management Specialist in the delivery of quarterly IT/technology risk reporting submissions and to provide management information (MI) as required to satisfy adhoc IT/technology risk reporting requests. Supporting IT/Technology Risk Governance activities by co-ordinating IT/technology risk related governance/meetings (both internal and third party) and outputs as required and assisting with risk identification, assessment, triage, evaluation and management. Supporting management in maintaining compliance with RSAII IT policies, procedures, standards, guidelines and reporting requirements and in documenting and tracking any non-compliance to policy through the established remediation plan agreed (RPA) process. Co-ordinate testing and assurance activities, including where relevant evidence submission, across Line 1, Line 2, Line 3, external, and regulatory activity, and remediation plans in support to the Senior Technology Risk Management Specialist. Working closely with the Financial Control team in support to the Senior Technology Risk Management Specialist in relation to Canadian regulatory requirements testing to co-ordinate supporting activities such as IT control self-assessments, operational effectiveness testing and year end attestations and reporting to ensure annual compliance. Supporting the Senior Technology Risk Management Specialist in the development of an annual IT Control Testing plan, agreeing this with the Head of Technology Risk Management, IT Leadership, and the CIO, and supporting the communication of this plan to impacted stakeholders. Co-ordinating and supporting IT control testing activities and walkthroughs with our key strategic partner and control owners including agreement with management where any control design and/or operational effectiveness weaknesses have been identified and assist in the identification of appropriate remediation activities. Supporting the oversight and RSAII sample-based QA review of IT Control testing workpapers documented by our strategic partner to ensure appropriate documentation of test execution and outcomes in line with the UKI IT Control Validation Guidance. Joint responsibility as part of the Technology Risk Management team in maintaining a centralised IT Risk Register, audit and Remediation Plan Agreed (RPA) and Risk Acceptance (RA) action tracker for RSAII. Reporting periodically on the status of IT/technology remediation activities and progress to relevant stakeholders and/or committees and impacted control owners/control operators to include escalation of any overdue remediation actions so they can be managed effectively to closure. Acting as delegate to the Senior Technology Risk Management Specialist as required. Demonstrating the RSAII values of Integrity, Respect, Customer-Driven, Generosity and Excellence in carrying out all responsibilities within this role. Requirements: General knowledge of IT/technology Risk Management, IT Governance principles, Information Security risks and controls, IT processes and infrastructure and/or IT external audit or IT internal audit experience of 2-3 years is preferable. Experience in Stakeholder Management across Technology Risk Management, Audit, Assurance activities. Knowledge of IT General Controls (Change Management, Logical Access, and IT Operations [backup and recovery, problem and incident management and job scheduling]). General knowledge of IT Controls testing would be an advantage. Experience working with 3rd party outsourced providers. CISA, CRISC, CISM, CISSP or similar certification is desirable. Eagerness to increase IT/technology risk management and control environment knowledge. Problem Solving mindset and Can-Do Attitude. Based in Ireland – Hybrid/Dundrum Office. Regulatory Requirements: If this role is defined as a “controlled function” by the Central Bank Reform Act 2010 Regulations 2011, any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’ . We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, we’d love to have you. Technology Risk Management Manager The role of Technology Risk Mgmt. Manager is a key position within our business. This role will involve advising, guiding and supporting IT leadership and management in carrying out their technology risk management responsibilities. The role will also involve designing, developing, monitoring, and reporting on Technology Risk, Control and Compliance frameworks and maintaining our IT policies, procedures, standards, guidelines, and reporting requirements. In addition, this role is responsible for co-ordinating and supporting Line 2, Line 3, external, and regulatory IT audit activity, resulting actions and remediation plans. This role is also responsible for managing Line 1 IT Control testing activities to deliver against the agreed plan. A key responsibility of this role is the effective management and facilitation of Technology Risk Reporting on behalf of the CIO. Regular and accurate Technology Risk Reporting, that can be easily and clearly interpreted by the business, is key to enabling Senior and Executive Management and the Board understand any potential exposure to the organisation. Reporting to the Head of Technology Risk Management, this role will work closely with the IT teams within the CIO function, our IT Outsource partners and the Risk, Financial Control and Audit teams locally and across the Group. The role holder will work with key business stakeholders across all RSAI locations, providing advice, and guidance on managing technology risks and concerns, and ensuring compliance with the appropriate policies and standards. This role will also act as operational manager, coach and mentor to a team of SME technology risk professionals. Key Responsibilities: Managing and facilitating Technology Risk reporting on behalf of the CIO to local executive management, Committees, Board, Group and Regulatory bodies. Attending committees to provide updates as required. Building strong key business stakeholder relationships with Line 2, Line 3, External auditors, IT teams, Business teams, and IT Outsource partners to ensure effective working relationships. Facilitating and supporting all Line 2, Line 3, external and regulatory IT audit and assurance activity, and resulting actions and remediation plans across RSAII. Supporting the Head of Technology Risk Management with strategic planning of Line 1 IT Control testing activities. Managing Line 1 IT Control testing activities in conjunction with our strategic partner to deliver IT policy requirement and control objective testing in line with agreed plan. Advising, guiding and supporting management in carrying out their technology risk management responsibilities in all aspects of technology risk including identification, assessment, triage, evaluation and management of technology risks. Providing technology Risk and Compliance related advice, support and assistance to all business areas to ensure compliance with policies, procedures, standards, guidelines and reporting requirements. Designing, developing, monitoring and reporting on technology Risk, Control and Compliance frameworks including the CIO Risk Profile, IT Risk Appetite and associated Governance Frameworks, associated tooling and reporting submissions. Representing the RSAII Technology Risk Management team at Regional IT risk fora and committees. Providing oversight and maintenance of a centralised Enterprise Risk Management Technology Risk Register and remediation action tracker for RSAII. Chairing and facilitating technology Risk Meetings within the CIO function and acting as Technology Risk Champion for the CIO function. Co-ordinating the quarterly IRE CIO Risk and Control Committee. Providing oversight of compliance to IT related policies and any gaps identified by internal staff, 3rd parties and IT Outsourcers providers and ensuring they are addressed through IT risk management process. Guiding and advising management in the preparation, review and approval of technology related remediation plans and localisation/policy adjustments for IT related policies. Monitoring, oversight and tracking of all technology remediation actions and plans from L1, L2, L3, external audit, and regulatory assurance activities. Completing quality assurance review and challenge of IT Control testing detailed testing workpapers to provide RSAII oversight on testing activities completed. Acting as operational manager, coach and mentor to a team of SME technology risk professionals to further develop their competencies in technology risk management practices. Demonstrating the RSAII values of Integrity, Respect, Customer-Driven, Generosity and Excellence in carrying out all responsibilities within this role. Acting as delegate for the Head of Technology Risk Management as required. Requirements: In-depth knowledge of Technology Risk Management, IT Governance principles, Information Security risks and controls, IT processes and infrastructure and/or IT external audit or IT internal audit experience of 5+ years is preferable. Strong experience in Stakeholder Management across Technology Risk Management, Audit, Assurance activities. Strong knowledge of IT General Controls (Change Management, Logical Access, and IT Operations [backup and recovery, problem and incident management and job scheduling]). General knowledge of IT Controls testing would be an advantage. Experience working with 3rd party outsourced providers. CISA, CRISC, CISM, CISSP or similar certification is desirable. 3rd level qualification in related discipline such as Information Systems, Operational Risk Management, Business Management is desirable. Eagerness to increase technology risk management and control environment knowledge. Problem Solving mindset and Can-Do Attitude. Based in Ireland - Hybrid/Dundrum Office. Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility, and learning opportunities you need to do it. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’. We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment, and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources, and talent. We’re also committed to helping society adapt to a changing climate, taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Senior Service Desk Engineer Exciting new role for Senior Service Desk Engineer to join our highly skilled and experienced IT team in Dublin. Key Responsibilities: Deliver customer-focused service that is of the highest standards. Support the development team with bug investigation in test environments and production. Be accountable for tickets entering the Level 2 service desk and bring them to resolution. Own the communication process between the development team and the agents. Incident classification and resolution. Escalate issues to management as appropriate. Log monitoring and analysis to find yet unknown issues. Adhoc SQL reporting for both IT and wider business functions. DB script deployments. We are looking for someone who has: Relevant third-level degree and minimum 3 years industry experience in a similar role. Strong problem-solving and analytical skills. Experience using support tools to manage and track tickets and customer incidents and requests. Experience dealing with senior technical and management stakeholders in a corporate environment. Strong SQL skills. Knowledge of Azure log analytics and application insights. Ability to create reports from SQL on an adhoc basis. Strong code investigation skills (Java, .Net, Angular JS, and Angular). Knowledge of database maintenance is a benefit. Personal Skills Requirements: You have a strong attention to detail and great communication skills. You like results, taking ownership for tasks and overcoming obstacles. Great problem-solving skills and the ability to think creatively is key. Self-motivated, organized, and customer-focused. You value teamwork. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other legally protected status. #J-18808-Ljbffr
Customer Service Operations Underwriter - Galway Job Ref: 2532 Job Title: Customer Service Operations Underwriter - Galway Location: Close date not set Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. At RSA and 123.ie we empower our customers to make a difference in their lives. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’. We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. Customer Service Operations Underwriter - Galway We pride ourselves on having a highly skilled Customer Operations Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers, Brokers, and Affinity Partners. We have an exciting new career opportunity to enter the Insurance industry as a General Insurances Underwriter (Car & Home). This is a unique opportunity to join our dynamic and fast-paced team as we grow our operations. The role is a full-time position, and training takes place in our Knocknacarra, Galway offices. You will be a principal point of contact for our customers and brokers, primarily communicating via telephone and email. Our customer services centre is fast-paced, and the role involves managing a high volume of customer contacts in a friendly, outgoing, professional, and efficient manner. You’ll be joining a team of underwriting professionals who are passionate about delivering best-in-class service. If you’re interested in developing a career in the insurance sector, are focused on doing the right thing for our customers and want to be better every day, then we want to speak to you! Key Responsibilities: You will spend most of your time on the phone providing excellent customer service and making underwriting decisions on car and home insurance. Working within your underwriting licence, and escalating underwriting decisions to senior team members. Meeting and exceeding your assigned individual and team targets. Focus on Quality Assurance and work with a coach to develop customer service and technical (underwriting) skills. Fulfil any additional administration duties in support of the role. What we need from you: Minimum requirement – Leaving Certificate or mature students. Previous experience in the insurance sector is highly desirable, although not essential. Great communication skills with a superb telephone manner. Exposure to large multinational call centre environments would be an advantage. Strong computer skills with experience in Microsoft Word and Excel. Excellent organisational skills with focus on accuracy & attention to detail. Strong track record, demonstrating ability to meet targets. Regulatory Requirements: Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. APA/ CIP / or other recognised qualification). This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop, and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie, we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility, and learning opportunities you need to do it. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’. We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment, and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources, and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company. 90% of our people feel safe to speak up and share if they’ve made a mistake. 91% of our people feel valued and respected by leadership. 89% of our people are benefiting and thriving through our hybrid working model. This job involves pricing Personal Lines Home or Motor products (as required). This can include proposing and building the front-end pricing rates and structures for Home or Motor across all Intermediated and Direct (123.ie) channels using Actuarial techniques helping to ensure the achievement of Op plan. The individual may also be required to perform actuarial peer review for work completed by others within the wider team. The individual will be available for leading projects, deep dives, ad hoc reviews, Radar or model builds, and support strategy conversations and considerations. The individual will be involved with proposing new pricing techniques and will also appreciate all aspects of GLMs, GBMs, claims trending analyses and technical price and all the associated complexities and aspects of back end to front end pricing as well as ensuring any impact on the end customer is appropriately considered. Key Responsibilities: Building, maintaining, improving, relevant/required Radar Models – those involved in NB and Renewal pricing, MTA pricing and reporting and all associated Emblem models. Leveraging external data sources to further enhance front end rating. Influence and contribute to the overall strategy of Personal Lines Pricing. Assist in the monitoring of rate leakage and actual versus expected reviews. Striving for technical excellence and constantly improving all aspects associated with pricing sophistication. Helping to ensure planned CORs are achieved through the successful application of required/planned rate changes and rating improvements. Champion machine learning techniques and identify areas for development. Work with Actuarial to specify and review claims models to meet business needs and requirements, ensuring methods and assumptions used are appropriate and consistent with relevant Group/Regional guidelines and reflect regulatory requirements. Completion of peer reviews for analyses, rate change proposals, model builds etc. Building and maintaining effective working relationships with both internal and external stakeholders. Leading and contributing towards the development of less experienced colleagues to raise standards and expertise across the team and the wider business. Actively contributing to the development of propositions, and associated sales planning and account development, bringing knowledge and insight of the market and its risks, proactively identifying opportunities to increase penetration of existing customers and/or expand the business mix. Represent Pricing and contribute as required to any cross functional projects, teams, or developments. Adhere to RSAII's Personal Lines Pricing Policy, RSA's Risk Management Framework and relevant regulation within all work completed. Organise and assist with the preparation of any reviews, forecasts, analysis, KPIs, models etc for use in business decision making. Requirements: Qualified Actuary with 3 years PQE with good capability in pricing and analytics. Mathematical or statistics 3rd level qualification or equivalent. Advanced knowledge of MS Excel, Intermediate knowledge of Word, PowerPoint, and SAS or SQL. Knowledge of pricing tools EMBlem, Radar and GLM/GBM modelling techniques. Based in Dublin. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister company 123.ie. At RSA and 123.ie, we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility, and learning opportunities you need to do it. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’ . We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment, and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources, and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey: 87% of our people celebrate the diversity in their teams and the wider company. 90% of our people feel safe to speak up and share if they’ve made a mistake. 91% of our people feel valued and respected by leadership. 89% of our people are benefiting and thriving through our hybrid working model. So if you want to make a difference every day, we’d love to have you. This role involves supporting the Portfolio Management team in setting the strategic & tactical development and performance of the Commercial Lines portfolio, in line with agreed business strategy and performance targets. The successful candidate will be working with Portfolio Managers in developing and implementing strategies, monitoring and reporting business performance, and managing stakeholder relationships. You will use your leadership and relationship skills to effectively build and enhance the Portfolio products, to enable profitable business growth. Key Responsibilities: Assist the Portfolio Management Team in managing each portfolio’s financial performance to deliver results in line with or exceeding the business plan. Take part in the annual planning process in the development of portfolio, underwriting, and pricing plan initiatives. Develop appropriate risk appetite and underwriting criteria. Research segments to develop products and risk management strategies. Management and review of policy wordings and endorsement libraries. Work with the Portfolio Management Team in the development and management of strategies for the portfolio. Review proposed broker/MGA propositions in conjunction with the Sales and Distribution team and if agreed support the implementation by liaising with relevant areas of the business and ensure appropriate ongoing monitoring and control. Analysing, interpreting, and reporting data to identify actionable portfolio insights. Working closely with Pricing Actuaries to develop robust pricing models. Actively contributing to the development of segmented and local customer propositions to increase market penetration. Reviewing and sign-off of non-standard/complex case referrals and deliver underwriting decisions, following agreed processes at the designated authority level. Planning and managing your own time and performance in line with agreed performance targets, service standards, wider business, and change objectives. Building and maintaining effective working relationships with other business areas and functions in order to maximise the effective operation of the Portfolio Management Team. Representing RSA externally and promoting RSA as a leading insurer. Where required, liaising with Reinsurers and/or internal Reinsurance teams to achieve the desired levels of cover on appropriate commercial terms and/or exploit appropriate reinsurer capacity, data, and expertise to maximise profitable growth. Working with the Pricing and Data teams to ensure continuous assessment of portfolio performance to develop insight-driven portfolio strategy and improvement opportunities. Reviewing RSA’s Commercial products to ensure that they remain compliant with legal and regulatory frameworks and within RSAII’s risk management framework. Co-ordinating and completing Weekly/Monthly/Quarterly Reporting, Analysis & Actions. Work with the Portfolio Management Team to ensure the long-term development of the portfolio through product development based on portfolio performance, market intelligence, R&D insight, legal developments, and emerging risks. Requirements: Minimum of 10+ years' experience of working in an underwriting role with a strong technical understanding of the Irish commercial insurance market. Depth of experience in a broad range of Commercial insurance products, particularly Property and Liability. Experience of developing business strategies and customer propositions. A driven and motivated team player with skills in relationship building with a passion for delivering excellent customer service. Excellent oral and written communication skills. Experience of Microsoft Word and Excel to an intermediate level. Ability to work to tight deadlines with a commitment to delivering quality results. Experience of the insurance sector is highly desirable, although not essential as we believe good customer service skills, gained within retail or office environments, are transferable. CIP, MDI, ACII or equivalent insurance qualification (essential). Good problem solver. Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011, any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
