Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’ . We do that by living our values – Integrity , Respect , Customer-driven, Excellence , and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, we’d love to have you. Personal InjuryClaims Handler We are currently expanding our Liability Team in Galway. This role as Liability Claims Handler will involve handling Injury or Liability cases using agreed claims processes to ensure appropriate reserving, achieve fair settlements and deliver business objectives. You will spend most of your time, assessing information about a claim, implementing the appropriate strategy for that claim, managing customer interactions, and liaising with suppliers, to proactively bring a claim to the right conclusion. While the role is based in Galway, due to current guidelines there will be a requirement to be able to work both from home and in the office. Key Responsibilities: Managing a portfolio of cases to ensure each case is reserved appropriately in line with RSAI’s case reserving methodology. Proactively manage a portfolio of cases to achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided. Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures. Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate to minimise leakage and protect the interests of the business. Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction. Organising and using approved internal and/or external suppliers to drive proactive settlement of claims. Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team. Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer. Supporting Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews. To work always within your individual claims handling license. To help achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, Compliance Diagnostics. To identify and maximize opportunities for the profitable development of the business through involvement in new business pitches. To have a full understanding of relevant legislation and market agreements/developments. To always adhere to Claims Best Practice. Requirements: CIP/ACII preferred or other recognized qualifications 2/3 years experiences in Injury & Liability Claims Knowledge of local market Working always within your individual claims handling licence Customer service experience in financial services industry Excellent communications skills Regulatory Requirements: Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. Grandfathered / APA / CIP / ACII or other recognised qualification) This role falls within scope of the Minimum Competency Code (MCC) and includes a responsibility to directly manage or supervise other in-scope roles. If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status #J-18808-Ljbffr
Overview Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company RSA Insurance. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’. We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model Senior Audit Manager The Senior Audit Manager plays a critical role in preparing and delivering a risk-based 6+6 Audit Plan, providing independent assurance and insight that supports the Board and Executive Management in protecting RSA (an Intact company) assets, reputation, and long-term sustainability. Intact Financial Corporation is the largest provider of property and casualty insurance in Canada, a leading provider of global specialty insurance, and a leader in commercial lines in the UK and Ireland. The role holder will be part of a Global team of 75 within the Intact Group Corporate Audit Services team. This role is responsible for leading the execution of audit assignments across a broad portfolio of business and technical areas, ensuring high-quality outcomes that support continuous improvement in governance, risk management, and internal controls. The Senior Audit Manager will shape audit scopes with sound judgment, oversee audit delivery, and provide coaching and guidance to audit teams. They will also foster strong relationships across the organisation, acting as a trusted adviser to stakeholders. In addition, the role supports the Head of Audit in driving ongoing enhancements within the audit function, including the integration of best-in-class data analytics to strengthen audit effectiveness and insight. Key Responsibilities: Lead a team of Internal Auditors to deliver a portfolio of high-quality and technical audits that meet audit objectives and stakeholder expectations. Ensure compliance with local legal/regulatory requirements, Audit Methodology, and Professional Practices Standards. Role model and manage the performance appraisal programme to recognise contributions, develop potential, plan succession, and promote work-life balance. Assist in delivering reporting requirements to the Executive and local Audit Committee. Support the Head of Internal Audit in managing the function, with a focus on resource allocation and performance management. Audit Execution & Issue Management Oversee issue tracking and escalation mechanisms to ensure timely and sustainable resolution of audit findings. Promote a strong risk and control culture across the organisation. Contribute to the identification, development, and promotion of best practice methods, tools, and frameworks for Internal Audit. Encourage innovative and relevant practices to enhance audit effectiveness. Stakeholder Engagement Support the management of internal and external stakeholder relationships to foster open dialogue. Represent the team on management and/or Board Committees as appropriate. Role model and embed the Internal Audit Vision, Strategy, and Operating Model. Establish strong relationships with UK and North America audit teams to enable cross-regional synergies and consistent service quality. What does it take to thrive in our team? We believe that to build a best-in-class, future proof Internal Audit function we need a diverse range of academic backgrounds, skillsets and thinking. Strategic & Technical Expertise Demonstrates strong commercial insight with a strategic and consultative approach; able to see the big picture while identifying critical details. Strong understanding of internal control, risk management, governance processes, and auditing methodologies. Strong understanding of insurance industry practices and regulatory requirements. Strong understanding of data analytics and Artificial Intelligence tools to enhance audit effectiveness and insights. Leadership & Delivery Ability to lead, coach, and develop audit teams or contribute to a culture of continuous improvement. Excellent organisational skills and ability to multi-task to ensure timely delivery. Produce high-quality deliverables; stay focused under pressure; and balance detail orientation with strategic thinking. Communication & Stakeholder Engagement Strong relationship-building and influencing skills; able to act as a trusted adviser and communicate effectively at all levels of the business. Strong report writing skills and ability to assimilate and communicate complex issues clearly and effectively. Ability to establish and maintain positive working relationships with peers, management, and key stakeholders. Personal Attributes Self-motivated, proactive, and able to work independently; volunteers for new challenges and is comfortable being challenged. Demonstrates curiosity and courage to challenge the status quo, ask probing questions, and think on their feet in a fast-changing environment. Demonstrates excellent academic credentials and consistent career progression. Requirements: Degree and professional qualification in a relevant field (e.g. CIA, ACA, ACCA, or actuarial qualification) Extensive experience of delivering Internal Audit or External Audits and of Financial Services, preferably Minimum 7–10 years of experience within Financial Services (preferably insurance industry), either directly or through a leading accounting/consulting firm, including 2–3 years overseeing teams. Excellent track record of being results orientated and have strong interpersonal, communication, and influencing skills The role is Dublin based and hybrid (2 days per week in the office). Regulatory Requirements: This role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Therefore, any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Overview Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’. We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, we’d love to have you. Claims Inspector Manager A Claims Inspector Manager will achieve operational and quality targets. You will spend your time establishing where the fault lies in employers’ liability, public liability and motor liability and driving them to economic settlement or Trial. You will make recommendations and lead settlements of third-party claims. You will enjoy using your strong investigative, negotiation, analytical, relationship management and decision-making skills to deliver an effective and efficient service to support delivery of business objectives. Reporting directly to Head of Injury & Liability Claims, you will supervise and motivate the team to achieve operational and quality targets and deliver the company customer service proposition. You will spend your time supporting the pre litigation & litigation teams by attending the Law Library/ Four Courts to provide instructions to Defence Solicitors and to meet with Claimants Solicitors. You will also build relationships with Plaintiffs Solicitors & Counsel with a view to facilitating and generate pre litigation settlements. Key Responsibilities Providing the most effective and efficient, negotiation and settlement service for claims. Acting as a point of referral to colleagues and customers, providing expert advice and guidance. Overseeing audits of Panel Investigators & external Claim Handling Providers to ensure quality service Guiding and coaching new team members to increase professional and technical capability. Working closely with managers and other supervisors to effectively implement change and strategy to deliver agreed business benefits. Drive behaviours that: Ensure key SLAs are met within the team Create an environment of learning and development to ensure our customers receive an informative & professional experience. Requirements CIP Qualification or ideally MDI Qualification 7 years’ experience in relevant role Experience within customer management and technical teams (that has involved coaching / guiding others) Experience with the Irish Legal and Court Systems Legal qualifications are preferrable Role is based in Dublin Regulatory Requirements If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status #J-18808-Ljbffr
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’ . We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model So if you want to make a difference every day, we’d love to have you. Technology Risk Management Manager The role of Technology Risk Mgmt. Manager is a key position within our business. This role will involve advising, guiding and supporting IT leadership and management in carrying out their technology risk management responsibilities. The role will also involve designing, developing, monitoring, and reporting on Technology Risk, Control and Compliance frameworks and maintaining our IT policies, procedures, standards, guidelines, and reporting requirements. In addition, this role is responsible for co-ordinating and supporting Line 2, Line 3, external, and regulatory IT audit activity, resulting actions and remediation plans. This role is also responsible for managing Line 1 IT Control testing activities to deliver against the agreed plan. A key responsibility of this role is the effective management and facilitation of Technology Risk Reporting on behalf of the CIO. Regular and accurate Technology Risk Reporting, that can be easily and clearly interpreted by the business, is key to enabling Senior and Executive Management and the Board understand any potential exposure to the organisation. Reporting to the Head of Technology Risk Management, this role will work closely with the IT teams within the CIO function, our IT Outsource partners and the Risk, Financial Control and Audit teams locally and across the Group. The role holder will work with key business stakeholders across all RSAI locations, providing advice, and guidance on managing technology risks and concerns, and ensuring compliance with the appropriate policies and standards. This role will also act as operational manager, coach and mentor to a team of SME technology risk professionals. Key Responsibilities: Managing and facilitating Technology Risk reporting on behalf of the CIO to local executive management, Committees, Board, Group and Regulatory bodies. Attending committees to provide updates as required. Building strong key business stakeholder relationships with Line 2, Line 3, External auditors, IT teams, Business teams, and IT Outsource partners to ensure effective working relationships. Facilitating and supporting all Line 2, Line 3, external and regulatory IT audit and assurance activity, and resulting actions and remediation plans across RSAII. Supporting the Head of Technology Risk Management with strategic planning of Line 1 IT Control testing activities. Managing Line 1 IT Control testing activities in conjunction with our strategic partner to deliver IT policy requirement and control objective testing in line with agreed plan. Advising, guiding and supporting management in carrying out their technology risk management responsibilities in all aspects of technology risk including identification, assessment, triage, evaluation and management of technology risks. Providing technology Risk and Compliance related advice, support and assistance to all business areas to ensure compliance with policies, procedures, standards, guidelines and reporting requirements. Designing, developing, monitoring and reporting on technology Risk, Control and Compliance frameworks including the CIO Risk Profile, IT Risk Appetite and associated Governance Frameworks, associated tooling and reporting submissions. Representing the RSAII Technology Risk Management team at Regional IT risk fora and committees. Providing oversight and maintenance of a centralised Enterprise Risk Management Technology Risk Register and remediation action tracker for RSAII. Chairing and facilitating technology Risk Meetings within the CIO function and acting as Technology Risk Champion for the CIO function. Co-ordinating the quarterly IRE CIO Risk and Control Committee. Providing oversight of compliance to IT related policies and any gaps identified by internal staff, 3rd parties and IT Outsourcers providers and ensuring they are addressed through IT risk management process. Guiding and advising management in the preparation, review and approval of technology related remediation plans and localisation/policy adjustments for IT related policies. Monitoring, oversight and tracking of all technology remediation actions and plans from L1, L2, L3, external audit, and regulatory assurance activities. Completing quality assurance review and challenge of IT Control testing detailed testing workpapers to provide RSAII oversight on testing activities completed. Acting as operational manager, coach and mentor to a team of SME technology risk professionals to further develop their competencies in technology risk management practices. Demonstrating the RSAII values of Integrity, Respect, Customer-Driven, Generosity and Excellence in carrying out all responsibilities within this role. Acting as delegate for the Head of Technology Risk Management as required. Requirements: In-depth knowledge of Technology Risk Management, IT Governance principles, Information Security risks and controls, IT processes and infrastructure and/or IT external audit or IT internal audit experience of 5+ years is preferable. Strong experience in Stakeholder Management across Technology Risk Management, Audit, Assurance activities. Strong knowledge of IT General Controls (Change Management, Logical Access, and IT Operations [backup and recovery, problem and incident management and job scheduling]). General knowledge of IT Controls testing would be an advantage. Experience working with 3rd party outsourced providers. CISA, CRISC, CISM, CISSP or similar certification is desirable. 3rd level qualification in related discipline such as Information Systems, Operational Risk Management, Business Management is desirable. Eagerness to increase technology risk management and control environment knowledge. Problem Solving mindset and Can-Do Attitude. Based in Ireland - Hybrid/Dundrum Office. Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop, and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie, we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As a proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility, and learning opportunities you need to do it. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’. We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment, and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources, and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company. 90% of our people feel safe to speak up and share if they’ve made a mistake. 91% of our people feel valued and respected by leadership. 89% of our people are benefiting and thriving through our hybrid working model. This job involves pricing Personal Lines Home or Motor products (as required). This can include proposing and building the front-end pricing rates and structures for Home or Motor across all Intermediated and Direct (123.ie) channels using Actuarial techniques helping to ensure the achievement of Op plan. The individual may also be required to perform actuarial peer review for work completed by others within the wider team. The individual will be available for leading projects, deep dives, ad hoc reviews, Radar or model builds, and support strategy conversations and considerations. The individual will be involved with proposing new pricing techniques and will also appreciate all aspects of GLMs, GBMs, claims trending analyses and technical price and all the associated complexities and aspects of back end to front end pricing as well as ensuring any impact on the end customer is appropriately considered. Key Responsibilities: Building, maintaining, improving, relevant/required Radar Models – those involved in NB and Renewal pricing, MTA pricing and reporting and all associated Emblem models. Leveraging external data sources to further enhance front end rating. Influence and contribute to the overall strategy of Personal Lines Pricing. Assist in the monitoring of rate leakage and actual versus expected reviews. Striving for technical excellence and constantly improving all aspects associated with pricing sophistication. Helping to ensure planned CORs are achieved through the successful application of required/planned rate changes and rating improvements. Champion machine learning techniques and identify areas for development. Work with Actuarial to specify and review claims models to meet business needs and requirements, ensuring methods and assumptions used are appropriate and consistent with relevant Group/Regional guidelines and reflect regulatory requirements. Completion of peer reviews for analyses, rate change proposals, model builds etc. Building and maintaining effective working relationships with both internal and external stakeholders. Leading and contributing towards the development of less experienced colleagues to raise standards and expertise across the team and the wider business. Actively contributing to the development of propositions, and associated sales planning and account development, bringing knowledge and insight of the market and its risks, proactively identifying opportunities to increase penetration of existing customers and/or expand the business mix. Represent Pricing and contribute as required to any cross functional projects, teams, or developments. Adhere to RSAII's Personal Lines Pricing Policy, RSA's Risk Management Framework and relevant regulation within all work completed. Organise and assist with the preparation of any reviews, forecasts, analysis, KPIs, models etc for use in business decision making. Requirements: Qualified Actuary with 3 years PQE with good capability in pricing and analytics. Mathematical or statistics 3rd level qualification or equivalent. Advanced knowledge of MS Excel, Intermediate knowledge of Word, PowerPoint, and SAS or SQL. Knowledge of pricing tools EMBlem, Radar and GLM/GBM modelling techniques. Based in Dublin. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Overview Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company RSA Insurance. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’. We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model Join RSA and make a difference every day. Whether you're advancing your career or seeking a new challenge, RSA Insurance is a place where your ideas and contributions matter. As part of the Intact family, we’re proud to support our customers and communities with integrity, respect, and excellence. We’re looking for a dynamic and experienced Senior Service Manager to join the leadership team of our personal lines business, with responsibility for our broker customer operations team for a period of 12 months. Reporting to the Director of Intermediated Personal Lines, this is a senior role, with responsibility for leading our broker and affinity customer operations in Galway, along with centralized complaints, workforce management and quality teams. At a time of growth and transformation, you will be responsible for driving continuing operational excellence and exceptional customer service but will also play a critical role in embedding our upcoming rebrand to Intact Insurance. The role is Dublin-based with hybrid working, but as a senior leader, you will also be expected to spend meaningful time with our Galway-based operations team, ensuring visibility, support, and hands-on leadership during a period of transformation. Key Responsibilities Lead and manage the RSA Contact Centre, Complaints, Quality, and WFM teams. Drive performance against KPIs including customer satisfaction, complaint resolution, quality assurance, and resource optimization. Act as a senior member of the Personal Lines leadership team, contributing to business strategy, growth initiatives and cross-functional priorities Be a critical member of the operations team leading our modernization programme to enhance call center capability, technology, and customer experience Champion continuous improvement, streamlining processes and embedding best practice to enhance efficiency and customer experience Collaborate with our Direct (123.ie) and Claims operations teams to align service delivery with business goals and change programmes. Ensure customer-facing teams consistently deliver on our brand promise Ensure compliance with regulatory standards and internal policies. Provide coaching, development, and support to team leaders and managers. Monitor and report on operational performance, identifying trends and opportunities for innovation and improvement Act as a senior point of escalation for complex customer issues and use insights to influence wider business improvements Requirements Proven senior experience in a customer service or operations management role. Strong leadership skills with experience managing multi-functional teams in a regulated environment Excellent understanding of contact center operations, complaints handling, quality assurance, and workforce management. Experience driving transformation, modernization or efficiency programmes Strategic thinker with the ability to balance day-to-day operational delivery with longer term transformation Strong communication and stakeholder management skills, with proven ability to influence at executive level Knowledge of regulatory requirements in the insurance or financial services sector is an advantage. What We Offer A collaborative and inclusive work environment. Flexible hybrid working model. Opportunities for professional development and career progression. Competitive salary and benefits package. A chance to make a meaningful impact during a key period of transition. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status #J-18808-Ljbffr
Customer Engagement & Quality Specialist Job Ref: 2728 Job Title: Customer Engagement & Quality Specialist Location: Dundrum - Dublin 16 Close date not set Vacancy Description Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company RSA Insurance. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’ . We do that by living our values – Integrity , Respect , Customer-driven, Excellence , and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model Customer Engagement Quality Specialist - Fixed Term Contract Exciting new career opportunity for Customer Engagement & Quality Specialist to join our Quality Team We provide a great service to our customers when they need us most. That’s why we’re always looking at new and innovative ways in which to improve our service for our customers. We set new standards in the industry every day. We are looking for a Customer Engagement and Quality Specialist to join our Quality Team. This is a great opportunity for someone who has excellent knowledge of our regulatory requirements when dealing with customers’ queries and, someone who is passionate about delivering outstanding customer experience. Key Responsibilities: Working directly with team managers and supervisors to drive high standards in Technical Quality and Customer Engagement. Analysing and reporting on quality trends to the leadership team, providing recommendations and driving improvements. Facilitating Quality Calibration sessions to ensure that Quality scoring is consistent across all teams. Assessing Quality evaluations for accuracy and ensuring adherence to internal Quality processes Training and Coaching others on our Quality Processes and Standards Ensuring MCC Supervision is adhered to Driving continuous improvement in our interactions with customers. Assisting with Training and content creation when needed. Requirements: APA Qualification Exceptional Coaching Skills with a proven track record of improving performance through coaching. A passion for Customer Experience. A strong performance record in a Customer Experience role Self-motivation and an ability to work independently without direct supervision A keen interest in data and customer insights. Proficiency in Microsoft Office, particularly excel. Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
People and Culture Business Partner - 12 Month Fixed Term Contract Job Ref: 2702 Job Title: People and Culture Business Partner - 12 Month Fixed Term Contract Location: Dundrum - Dublin 16 Close date not set Vacancy Description Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’ . We do that by living our values – Integrity , Respect , Customer-driven, Excellence , and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model People & Culture Business Partner We have a dynamic and exciting People and Culture Business Partner role open for 12 Months fixed terms contract. As part of a team of People and Culture Business Partners, you will be involved in shaping and delivering HR and solutions to our business, leveraging the expertise of our wider team of People and Culture professionals, and partnering to deliver our business strategy. You will also be a champion for the delivery of the RSA Ireland Strategy You will partner closely with our People Leaders to coach, guide and share your expertise and will be an integral part of the leadership teams you support. You will constantly use your influencing, relationship building and decision-making skills to align and tailor People and Culture solutions to business and people strategies. Our internal customers are based across Dublin, Galway and Belfast, however the majority of our team are based in the Dundrum office with travel between offices sometimes required. Key Responsibilities: Supporting in the development and implementation of company strategic priorities to meet business requirements. Providing input into the people strategy to ensure alignment with business needs. Developing effective working relationships with customer groups to ensure people activities are aligned to business requirements. Identifying improvement opportunities and working with internal customers to identify, develop solutions and prioritise delivery of their people needs. Providing “best practice” advice and guidance on people issues. Coaching and supporting leaders to ensure effective management of their people. Leading and / or supporting the delivery of projects and initiatives to the ensure delivery people and business priorities. Sourcing internal and/or external resources to deliver relevant people expertise. Manage and resolve complex employee relations issues. Provide day-to-day performance management guidance to leaders (coaching, career development, employee relations etc). Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Requirements: Degree in HR or relevant degree Minimum of 5 years experiences within HR Strong professional HR experience partnering with the business. Been involved in delivering successful and effective people projects and strategies. Experience in supporting positive employee engagement initiatives, change projects and IR/ER. Be a committed and motivated team player with a hardworking ‘can do’ attitude. Have a passion for people and driving superior business results Be a strong communicator who can build excellent working relationships, positively influence and be decisive. Be resilient and have lots of initiative and strong problem-solving skills . Role is based inour Dublin office, working hybrid and will be required to travel to our Galway and Belfast offices when needed RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. #J-18808-Ljbffr
Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie. At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Culture and Community RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’ . We do that by living our values – Integrity , Respect , Customer-driven, Excellence , and Generosity – in everything that we do. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner. Our stats don’t lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company 90% of our people feel safe to speak up and share if they’ve made a mistake 91% of our people feel valued and respected by leadership 89% of our people are benefiting and thriving through our hybrid working model Reward Specialist This role is responsible for designing and maintaining reward structures that are competitive, equitable, and aligned with business and regulatory expectations. Operating at a strategic specialist level, the Reward Specialist will lead job evaluation, salary benchmarking, and the development of internal pay frameworks including salary ranges and pay progression guidelines. The role will also be pivotal in preparing the organisation for compliance with the EU Pay Transparency Directive, and will require strong stakeholder engagement, analytical rigor, and the confidence to advise senior leaders on compensation decisions and strategy. Key Responsibilities: Job Evaluation & Pay Frameworks Apply and govern the Willis Towers Watson (WTW) job evaluation methodology to ensure fair and consistent grading of roles. Maintain job architecture and grading frameworks, ensuring alignment with business structures and talent strategy. Salary Structures & Pay Progression Design, implement, and maintain salary ranges across job architecture, geographies and business units, using market and internal data. Develop clear, scalable pay progression guidelines, aligned with performance, tenure, skills, and role evolution. Regularly review and update structures to reflect market trends, internal equity, and regulatory changes. Market Analysis & Benchmarking Provide insights on market positioning and make data-driven recommendations for salary and bonus structures. Regulatory Compliance Lead workstreams to prepare for the EU Pay Transparency Directive, including: Creation of policies for pay transparency in job ads and employee communications. Development of internal processes for employee pay data access. Assist in the delivery of the annual Gender Pay Gap reporting activity. Partner with Legal and Compliance on pay governance and regulatory alignment (e.g. Solvency II, EIOPA). Reward Program Management Contribute to the design and delivery of annual reward cycles (merit, bonus, incentive plans). Support variable pay design and pay-for-performance mechanisms in line with risk and regulatory expectations. Collaborate with global reward teams to align local structures with group-wide strategy, where relevant. Stakeholder Engagement & Leadership Serve as a trusted subject matter expert to HRBPs, Finance, and senior management. Lead and manage reward projects with cross-functional input and limited oversight. Prepare and present reward proposals, reports, and dashboards to senior stakeholders, to include contribution to Remuneration Committee papers. Build awareness and understanding of reward structures through training and documentation. Required Skills & Experience: 7+ years’ experience in a reward/compensation role, ideally in insurance or financial services. Strong technical knowledge of the Willis Towers Watson job evaluation methodology. Proven experience developing and maintaining salary ranges and pay progression frameworks. Knowledge of compensation benchmarking tools and methodologies. Familiarity with EU pay legislation and gender pay reporting. Highly proficient in Excel and HR systems (e.g. Workday, SAP, Oracle). Excellent interpersonal skills and the ability to influence stakeholders at all levels. Preferred Qualifications: Degree in HR, Business, Economics, or related field. CIPD, World at Work, or WTW Reward certification. Experience working in a regulated environment (Solvency II, SMCR). Exposure to international or multi-country reward practices. RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. Privacy Preference Centre Your Privacy Strictly Necessary Performance Functional Your Privacy Strictly Necessary Always Active Performance Functional #J-18808-Ljbffr
