Incident ManagerStep into an exciting new chapter as an Incident Manager with a world-leading financial institution in Dublin. As an Incident Coordinator, you’ll be at the heart of impactful incident resolution, driving clear communication and process improvements that strengthen operational resilience. If you’re eager to make a real difference while enjoying genuine support and balance, this role offers everything you need to thrive. What you'll do: As an Incident Manager in Dublin’s dynamic financial sector, you’ll play a central role in orchestrating seamless incident management from start to finish. Your days will be filled with collaboration serving as the primary escalation contact, facilitating smooth communication between technical experts, business units, and leadership teams. You’ll create virtual spaces for rapid teamwork during urgent events, keep meticulous records of incident progress, and ensure regulatory obligations are met through thorough reporting. By leading post-incident reviews and driving process enhancements, you’ll help shape resilient practices that safeguard operations. Success here means staying calm under pressure, building strong connections across teams, and inspiring others through your commitment to shared goals. Act as the go-to escalation point for incidents by expertly directing and coordinating resolution efforts with internal and external teams when deputising for the Incident Manager. Champion clear communication escalation by working closely with marketing and communications teams to ensure everyone is informed according to established processes. Lead regulatory reporting during incidents by collaborating across departments to gather information and submit accurate regulatory documentation. Swiftly assess incident complexity and activate crisis management protocols when needed to protect organisational interests. Maintain up to date virtual meeting or chat room memberships so all relevant stakeholders are included in every incident discussion. Efficiently activate and manage the Incident Room or virtual chat rooms to enable real-time teamwork during critical events. Follow robust processes for every incident from start to finish, ensuring consistency and compliance with company standards. Support progress tracking towards incident resolution by preparing clear updates for senior management. Organise engaging post-incident meetings that encourage open sharing of actions and ideas for preventing future issues or speeding up resolutions. Contribute valuable input into detailed post-mortem reports by gathering insights from all involved parties. What you bring: Your journey as an Incident Manager will be powered by hands‑on experience navigating complex incident response situations within large organisations. You’ll bring deep familiarity with regulatory frameworks like DORA regulations alongside exceptional interpersonal skills that allow you to connect meaningfully across multicultural teams. Your adaptability shines through efficient multitasking while remaining sensitive to the needs of both technical specialists and business leaders. Dependability, empathy, and a genuine commitment to supporting others will help build trust among colleagues during challenging moments. Experience with tools such as ServiceNow or exposure to operations resilience methodologies will further enhance your impact. Above all, your ability to stay composed under pressure while nurturing collaborative relationships will make you an indispensable part of this supportive team. Demonstrated understanding of DORA regulations and thresholds is essential for ensuring compliance during incident management activities. Clear verbal and written communication skills in English are required for engaging effectively with stakeholders at all organisational levels within an international context. Previous experience as an Incident Manager equips you with practical knowledge of incident response protocols in complex environments. Willingness to participate in on‑call rotations ensures continuous coverage during critical events. Proven ability to multitask efficiently allows you to manage simultaneous priorities without compromising quality or accuracy. Quick reactivity combined with problem‑solving skills enables you to address challenges using varied approaches tailored to each situation. Experience working collaboratively with diverse profiles including technical experts, functional leads, middle management, and top executives enhances team effectiveness. Capacity to remain calm under pressure supports sound decision making during high‑stress scenarios. Familiarity with ServiceNow is desirable for streamlining incident tracking and reporting processes. Knowledge of Operations Resilience methodology or prior experience managing disruptive multi‑site events would be advantageous. What sets this company apart: This organisation truly stands out for its passionate commitment to building an inclusive workplace where every voice matters. Employees enjoy flexible hybrid working arrangements paired with generous paid leave policies that promote genuine work‑life balance. Wellbeing is at the forefront with private medical insurance, life assurance, invalidity cover, behavioural health networks offering counselling services, and robust mental health support initiatives available for all staff. The company invests wholeheartedly in learning opportunities providing access to training resources that empower growth at every stage and encourages involvement in Sport & Social Clubs as well as Diversity & Inclusion networks. With a focus on sustainable growth through social responsibility initiatives, employees are inspired to share their unique talents in shaping a brighter future for clients and communities alike. The organisation’s dedication extends beyond professional development; it actively welcomes applications from groups often under‑represented in financial services while ensuring reasonable adjustments are available throughout recruitment for those who need them. What's next: Ready to take your career up a notch while making a real impact? This is your chance don’t miss out! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the job Contract Type: Perm Focus: Compliance Specialism: Banking & Financial Services Industry: Financial Services Salary: Negotiable Workplace Type: Hybrid Experience Level: Associate Location: Dublin City Centre Job Reference: 974WSP-3F6BEA5E Date posted: 8 December 2025 Consultant: Ellen Conlon #J-18808-Ljbffr
We are exclusively partnering with a reputable Financial Services Lending firm on the recruitment of a new Head of Finance. This is an exciting opportunity for an experienced and entrepreneurial finance leader to take a career step into a role offering progression, variety, challenges and more. If you: Come from a banking or lending background Are fully qualified (ACA, ACCA, CIMA, CPA, etc.) Have demonstrable leadership experience across a varied finance function Please apply below to learn more about this opportunity. Please note, full details on this opportunity are being tailored currently and applying below is all that is needed at this point to show your interest. I will reach out accordingly with more detail if your application is successful. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the job Contract Type: Perm Specialism: Accountancy & Finance Focus: CFO & Finance Director Industry: Financial Services Salary: Negotiable Workplace Type: Hybrid Experience Level: Director Location: Dublin Job Reference: K127PV-FE182A5D Date posted: 8 December 2025 Consultant: Luke Cullen #J-18808-Ljbffr
We are seeking an experienced Order Management Analyst to join a global finance organisation in a contract capacity. This role offers the opportunity to work within a collaborative, growth-oriented team and contribute to accurate revenue processes, customer support, and cross-functional operations. Key Responsibilities Develop a strong understanding of enterprise subscription and licensing models. Provide support to channel and enterprise customers, including order reviews, PO processing, returns/credits, and issue resolution via email and phone. Use CRM and ERP systems (e.g., Salesforce, SAP) to book and adjust revenue. Conduct weekly and quarterly reconciliations to ensure accuracy and support business metrics. Collaborate with internal teams across Sales, Credit, Engineering, and Operations. Support subscription business activity across global distributors and resellers. Requirements Bachelor’s degree (or equivalent) in a business or numerate discipline. Strong written and verbal business English. Proactive, detail-oriented, adaptable, and analytical. Experience with CRM/ERP systems such as Salesforce, SAP, or similar platforms. Demonstrated critical‑thinking skills and ability to resolve complex issues independently. Strong customer‑focused communication and interpersonal skills. Effective time management and ability to prioritise in a fast‑paced environment. Growth mindset and willingness to learn. Highly Desirable 2+ years of Order Management or related experience. Ability to build strong cross‑functional relationships. Knowledge of revenue recognition principles for software or service‑based businesses. Understanding of quote‑to‑cash processes. If you are looking for a contract opportunity where you can add value, develop your skills, and work within a high‑performing team, we encourage you to apply with an up to date CV, or reach out to Neil, our spcialist Consultant in total confidence. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates About the job Contract Type: Temp Specialism: Accountancy & Finance Workplace Type: Hybrid Experience Level: Associate Location: Dublin West Job Reference: MRYBT9-425BAFB2 Date posted: 8 December 2025 Consultant: Neil Redmond #J-18808-Ljbffr
A leading legal recruitment firm is seeking an experienced Senior Legal Executive in Dublin to support and lead a litigation team. The successful candidate will manage a substantial caseload, assist junior legal executives, and handle a variety of debt recovery matters efficiently. This role requires strong organizational skills, a proactive approach, and excellent communication abilities. The position offers an on-site work environment with a salary that is negotiable. #J-18808-Ljbffr
An international commercial bank based in Dublin is seeking a Manager for the Operational Resilience Team. The ideal candidate will have a background in Operational or Enterprise Risk, with strong knowledge of DORA and ICT Risk Management. Responsibilities include supporting team activities, leading DORA initiatives, and ensuring compliance with local banking regulations. This mid-management role offers a hybrid working model and requires strong leadership and stakeholder management skills. #J-18808-Ljbffr
A high-volume litigation team is seeking an experienced Senior Legal Executive to support and lead on a broad range of secured and unsecured debt recovery matters. The successful candidate will also assist in guiding and supporting more junior legal executives. This is a fast‑paced role requiring strong organisational skills and the ability to manage a substantial caseload independently. Key Responsibilities Draft District, Circuit, and High Court proceedings Arrange and oversee service of proceedings Draft statutory declarations, affidavits of service, motions, and legal correspondence Instruct and liaise with summons servers, tracing agents, and local town agents Take and manage client instructions, providing updates on case progress and court outcomes Prepare briefs and assist with briefing counsel Manage incoming correspondence from solicitors, agents, and defendants Liaise with court offices and relevant external bodies Handle incoming calls from clients, solicitors, agents, and defendants Contribute to monthly departmental targets Manage a high-volume, fast-moving litigation caseload Support, guide, and assist with the training of junior legal executives Skills and Experience Minimum of 1 year experience in debt recovery Minimum of 2–3 years experience as a legal executive Pro‑active thinker and problem solver Calm, professional, and approachable manner Excellent communicator Ability to work on own initiative as well as being a strong team player Strong communication skills and a good phone manner Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. Contract Type: Perm Specialism: Legal & Corporate Governance Focus: Litigation Workplace Type: On-site Experience Level: Entry Level Location: Dublin City Centre Industry: Legal Salary: Negotiable #J-18808-Ljbffr
A leading financial institution in Dublin is seeking an Incident Manager to coordinate impactful incident resolutions. The role requires clear communication with various teams, leading post-incident reviews, and ensuring regulatory compliance. Ideal candidates have extensive incident management experience and familiarity with DORA regulations. The organization values inclusivity, offering flexible hybrid working arrangements and extensive employee wellbeing benefits. Join to make a meaningful impact while advancing your career in a supportive environment. #J-18808-Ljbffr
Do you have a background in Operational or Enterprise Risk and are looking for a positive career move to venture into the Operational Resilience space? If so, we are working with an International Commercial Bank who are looking to hire a Manager for the Operational Resilience Team. You will: Support the head of the team with all activities Lead all relevant DORA activities for the Operational Resilience Team Work with various stakeholders and SMEs across the business Comply with all local and overseas banking regulations and compliance The candidate will have: Exposure to ICT Risk Management Strong knowledge of DORA Ability to deliver testing capabilities for Op Resilience and BCM Strong leadership, communication and stakeholder management Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the job Contract Type: Perm Focus: Compliance Workplace Type: Hybrid Experience Level: Mid Management Location: Dublin Specialism: Banking & Financial Services Industry: Banking Salary: Negotiable Job Reference: 2GF1QH-5D4A910C Date posted: 8 December 2025 Consultant: Luke Cullen #J-18808-Ljbffr
A global finance organization is seeking an experienced Order Management Analyst to join their dynamic team. This contract position allows for hybrid work and offers opportunities to contribute to revenue processes and customer support. Key responsibilities include managing enterprise subscriptions, utilizing CRM and ERP systems like Salesforce and SAP, conducting reconciliations, and collaborating with various teams. The ideal candidate has a Bachelor's degree and strong communication skills, along with a proactive approach to problem-solving and a growth mindset. #J-18808-Ljbffr
A well-established Dublin law firm is seeking an experienced Legal Secretary / Legal PA to support its busy Litigation and Bankruptcy team. This role requires strong PA capabilities, excellent organisational skills, and solid experience working within litigation. You will support senior fee earners, including two partners, and work closely with a team of attorneys in a fast-paced environment. Key Responsibilities PA and secretarial support to senior fee earners (diary, travel, correspondence) Preparing, formatting, and filing litigation and bankruptcy documents Managing deadlines, court filings, and maintaining case files Coordinating meetings, hearings, and court dates Handling client, court, and counsel communications Organising electronic and physical files (iManage or similar) Skills & Experience Previous experience as a Legal Secretary / PA (litigation experience preferred) Strong PA skills and excellent document production ability Proficiency in Microsoft Office and legal systems Strong organisation, attention to detail, and ability to prioritise Professional communication skills and discretion Please note: This role is fully on site. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates About the job Contract Type: Perm Specialism: Legal & Corporate Governance Focus: Litigation Industry: Legal Salary: Negotiable Workplace Type: On-site Experience Level: Entry Level Location: Dublin City Centre Job Reference: U9WVYB-491F9C23 Date posted: 4 December 2025 Consultant: Valerie Gilhooly #J-18808-Ljbffr
