Respond is a leading Approved Housing Body and service provider working across Ireland for 40 years.Our vision is that every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community. This means working proactively with partners to create sustainable and vibrant communities where people want to live. Respond is committed to equal employment and growing a diverse workforce. If you do not tick every box there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply. Location:Airton Road, Dublin 24 Reporting to:Tenant Relations Officer Terms:Permanent, full-time (39 hours per week) Salary:€30,203 €39,086 gross per annum(Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience) Job Purpose:The Community Concierge is the welcoming face and first point of contact for residents, visitors, and contractors within a high-density residential development. This role blends excellent front-of-house service with a proactive approach to community support, fostering a safe, friendly, and well-connected living environment. Alongside managing building access, deliveries, and daily operations, the Community Concierge actively promotes positive resident engagement and ensures smooth communication between residents and management. Key Responsibilities: Resident & Visitor Welcome Greet residents, visitors, and contractors warmly, ensuring a friendly and professional first impression. Maintain a welcoming presence in the lobby or reception area. Oversee visitor registration, access permissions, and sign-in/out processes. Resident Support & Community Engagement Serve as the first point of contact for residents, responding quickly to queries and providing practical help such as amenity bookings, service information, or local recommendations. Build positive relationships with residents to create a friendly, approachable presence, learning names and preferences where possible. Handle concerns with empathy and discretion, resolving issues where you can and escalating promptly when needed. Share timely, accurate community updates, notices, and event information through agreed channels, ensuring communications are clear and accessible. Encourage neighbourly connections and positive use of communal spaces, supporting or helping to organise activities that enhance community life. Promote an inclusive, welcoming environment where all residents feel valued, respected, and safe. Post, Parcel & Delivery Coordination Receive, log, and store deliveries securely Notify residents promptly of parcel arrivals and coordinate collection Facilitate large deliveries or contractor visits with minimal disruption Building Access & Security Monitor access control systems, CCTV, and intercoms (where provided) Manage resident and contractor access fobs/keys Report and escalate suspicious activity, safety concerns, or building damage Incident, Maintenance & Safety Reporting Identify, log, and report maintenance issues, hazards, or incidents Escalate urgent matters quickly and follow up to resolution Assist with emergency procedures such as evacuations, acting as fire marshal if trained Communal Area Oversight Regularly inspect shared areas to ensure they are clean, safe, and welcoming Liaise with caretaking or cleaning teams for prompt action where needed Keep noticeboards, signage, and information points current and appealing Required Experience & Skills Essential Experience in customer service, hospitality, residential front-of-house, or community engagement Excellent interpersonal and communication skills Competent IT skills (access control, parcel logging, e-mail) Dependable, punctual, and professional in appearance and conduct Desirable Experience in residential or mixed-use developments Knowledge of security systems and GDPR practices Familiarity with tenant engagement approaches Qualifications & Training Customer service/front-of-house training (desirable) Fire Warden, First Aid (training can be provided) Manual Handling (for parcels/deliveries) SafePass or Security Licence (if applicable) Key Competencies Professionalism with a people-first approach Active listening and empathy Problem-solving with initiative Organised and detail-focused Strong team collaboration Closing date: 4th of January 2026. Skills: teamwork customer service front of house
Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision. Respond is committed to equal employment and growing a diverse workforce. If you do not tick every box there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply Role: Caretaker Location:Griffin Point, Dublin 13 Reporting to:Estate Services Manager Terms:Permanent, full-time, 39 hours per week (Mon-Fri) Salary:€29,913 - €38,711(Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience) Job Purpose:The Onsite Caretaker will be responsible for the general upkeep, maintenance, and safety of a high-density estate owned by Respond. This role ensures that the estate is well-maintained, clean, safe, and conducive to a high quality of life for all residents. The Caretaker will also be a point of contact for tenants, responding to maintenance requests, addressing concerns, and supporting the wider Respond teams in maintaining the estates standards. Key Responsibilities: General Estate Maintenance Perform regular inspections of common areas, including hallways, stairwells, elevators, gardens, and communal spaces. Conduct routine cleaning and maintenance tasks to ensure the estate is always presentable and hygienic. Ensure bins are managed correctly, waste is regularly collected, and recycling protocols are followed. Monitor and report any defects or issues with the estates physical infrastructure (e.g., lighting, plumbing, etc.). The monitoring and supervision of any authorised contractors instructed to carry out works on and around the Development, including logging all activity. Report any significant issues or maintenance needs to the Property Manager or relevant team members or 3rdparty contractors for further action. Health & Safety Compliance Ensure the estate complies with all health and safety regulations, conducting regular safety checks in communal areas. Monitor fire exits, extinguishers, and safety equipment, reporting any issues for immediate resolution. Assist in the implementation of emergency procedures (e.g., evacuation protocols, emergency repairs). Tenant Support & Communication Serve as a point of contact for tenants regarding any estate-related concerns (maintenance, complaints, inquiries). Provide a friendly and approachable presence on-site to foster positive relationships with tenants. Support tenants with general estate-related matters and report any tenant issues to the Property Manager as needed. Minor Repairs & Maintenance Carry out minor repairs in communal areas such as fixing broken lights, clearing blockages, or performing basic maintenance tasks. Perform maintenance checks on the estates facilities (e.g., boilers, lifts, heating systems), ensuring all are functioning well. Manage a stock of essential maintenance supplies (e.g., cleaning products, light bulbs, basic repair tools). Monitoring & Reporting Maintain logs of maintenance activities, repairs, and inspections. Provide regular updates to the Property Manager on the status of common area maintenance and tenant-related concerns. Ensure that maintenance work orders are tracked and completed on time. Monitor the waste management on site including bin management and engaging with contractors and residents to address waste issues or mismanagement. Monitor pest control measures and report pest issues for the sites. Monitoring and inspection of landscape and ground maintenance reporting issues. Regular inspections for all play areas on site and reporting of any issues. Security & Estate Appearance Monitor the estate for security issues (e.g., vandalism, unauthorized access) and report to security or management when necessary. Ensure communal areas are free of hazards, clutter, and debris, creating a clean and safe environment for residents. Ensure paths and walkways are clean and clear. Assist with estate security measures, such as monitoring entrance/exit points and reporting any suspicious activity. Community Engagement Assist in the coordination of community events or meetings, as required by the Property Management team, to engage tenants in estate improvement initiatives. Actively engage with tenants to promote a sense of community and respond to their needs and suggestions. Experience: Previous experience in property maintenance, caretaking, or a similar role is preferred, especially in high-density housing or residential estates. Skills: Practical knowledge of basic building maintenance, cleaning, and repairs. Strong communication skills to interact with tenants, colleagues, and contractors effectively. Knowledge of health and safety standards, including fire safety and emergency procedures. Ability to manage time efficiently and handle multiple tasks simultaneously. Customer service orientation with a friendly and approachable. Personal Attributes: Self-motivated with the ability to work independently and as part of a team. Excellent organisational and problem-solving skills. A proactive attitude toward estate management and tenant satisfaction. Qualifications: A valid drivers license (if required to travel between properties). Health and safety certification or equivalent (preferred but not essential). COSH. Working Conditions: Physical Demands: The role involves walking, lifting, and performing various physical tasks associated with property maintenance. Environment: The role requires working in all weather conditions, both indoors and outdoors across different parts of the estate. Hours: Flexible, with potential on-call duties for emergencies or urgent matters. Health and Safety: Adherence to health and safety guidelines is essential, and protective equipment will be provided. Closing date: 4th of January 2026. Skills: Building maintenance repairs cleaning. Organisation Problem-Solving skills
Respond is a leading Approved Housing Body and service provider working across Ireland for 40 years.Our vision is that every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community. This means working proactively with partners to create sustainable and vibrant communities where people want to live. Respond is committed to equal employment and growing a diverse workforce. If you do not tick every box there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply. Location:Dublin 24 Reporting to:Tenant Relations Officer Terms:Permanent, full-time (39 hours per week) Salary:€30,203 €39,086 gross per annum(Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience) Job Purpose:The Community Concierge is the welcoming face and first point of contact for residents, visitors, and contractors within a high-density residential development. This role blends excellent front-of-house service with a proactive approach to community support, fostering a safe, friendly, and well-connected living environment. Alongside managing building access, deliveries, and daily operations, the Community Concierge actively promotes positive resident engagement and ensures smooth communication between residents and management. Key Responsibilities: Resident & Visitor Welcome Greet residents, visitors, and contractors warmly, ensuring a friendly and professional first impression. Maintain a welcoming presence in the lobby or reception area. Oversee visitor registration, access permissions, and sign-in/out processes. Resident Support & Community Engagement Serve as the first point of contact for residents, responding quickly to queries and providing practical help such as amenity bookings, service information, or local recommendations. Build positive relationships with residents to create a friendly, approachable presence, learning names and preferences where possible. Handle concerns with empathy and discretion, resolving issues where you can and escalating promptly when needed. Share timely, accurate community updates, notices, and event information through agreed channels, ensuring communications are clear and accessible. Encourage neighbourly connections and positive use of communal spaces, supporting or helping to organise activities that enhance community life. Promote an inclusive, welcoming environment where all residents feel valued, respected, and safe. Post, Parcel & Delivery Coordination Receive, log, and store deliveries securely. Notify residents promptly of parcel arrivals and coordinate collection. Facilitate large deliveries or contractor visits with minimal disruption. Building Access & Security Monitor access control systems, CCTV, and intercoms (where provided). Manage resident and contractor access fobs/keys. Report and escalate suspicious activity, safety concerns, or building damage. Incident, Maintenance & Safety Reporting Identify, log, and report maintenance issues, hazards, or incidents. Escalate urgent matters quickly and follow up to resolution. Assist with emergency procedures such as evacuations, acting as fire marshal if trained. Communal Area Oversight Regularly inspect shared areas to ensure they are clean, safe, and welcoming. Liaise with caretaking or cleaning teams for prompt action where needed. Keep noticeboards, signage, and information points current and appealing. Required Experience & Skills Essential Experience in customer service, hospitality, residential front-of-house, or community engagement. Excellent interpersonal and communication skills. Competent IT skills (access control, parcel logging, e-mail). Dependable, punctual, and professional in appearance and conduct. Desirable Experience in residential or mixed-use developments. Knowledge of security systems and GDPR practices. Familiarity with tenant engagement approaches. Qualifications & Training Customer service/front-of-house training (desirable) Fire Warden, First Aid (training can be provided) Manual Handling (for parcels/deliveries) SafePass or Security Licence (if applicable) Key Competencies Professionalism with a people-first approach Active listening and empathy Problem-solving with initiative Organised and detail-focused Strong team collaboration Closing date: 4th of January 2026. Skills: Teamwork People facing Customer service
Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision. Respond is committed to equal employment and growing a diverse workforce. If you do not tick every box there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply Location:Airton Road, Dublin 24 Reporting to:Estate Services Manager Terms:Permanent, full-time, 39 hours per week (Mon-Fri) Salary: €29,913 - €38,711(Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience) Job Purpose:The Onsite Caretaker will be responsible for the general upkeep, maintenance, and safety of a high-density estate owned by Respond. This role ensures that the estate is well-maintained, clean, safe, and conducive to a high quality of life for all residents. The Caretaker will also be a point of contact for tenants, responding to maintenance requests, addressing concerns, and supporting the wider Respond teams in maintaining the estates standards. Key Responsibilities: General Estate Maintenance Perform regular inspections of common areas, including hallways, stairwells, elevators, gardens, and communal spaces. Conduct routine cleaning and maintenance tasks to ensure the estate is always presentable and hygienic. Ensure bins are managed correctly, waste is regularly collected, and recycling protocols are followed. Monitor and report any defects or issues with the estates physical infrastructure (e.g., lighting, plumbing, etc.). The monitoring and supervision of any authorised contractors instructed to carry out works on and around the Development, including logging all activity. Report any significant issues or maintenance needs to the Property Manager or relevant team members or 3rdparty contractors for further action. Health & Safety Compliance Ensure the estate complies with all health and safety regulations, conducting regular safety checks in communal areas. Monitor fire exits, extinguishers, and safety equipment, reporting any issues for immediate resolution. Assist in the implementation of emergency procedures (e.g., evacuation protocols, emergency repairs). Tenant Support & Communication Serve as a point of contact for tenants regarding any estate-related concerns (maintenance, complaints, inquiries). Provide a friendly and approachable presence on-site to foster positive relationships with tenants. Support tenants with general estate-related matters and report any tenant issues to the Property Manager as needed. Minor Repairs & Maintenance Carry out minor repairs in communal areas such as fixing broken lights, clearing blockages, or performing basic maintenance tasks. Perform maintenance checks on the estates facilities (e.g., boilers, lifts, heating systems), ensuring all are functioning well. Manage a stock of essential maintenance supplies (e.g., cleaning products, light bulbs, basic repair tools). Monitoring & Reporting Maintain logs of maintenance activities, repairs, and inspections. Provide regular updates to the Property Manager on the status of common area maintenance and tenant-related concerns. Ensure that maintenance work orders are tracked and completed on time. Monitor the waste management on site including bin management and engaging with contractors and residents to address waste issues or mismanagement. Monitor pest control measures and report pest issues for the sites. Monitoring and inspection of landscape and ground maintenance reporting issues. Regular inspections for all play areas on site and reporting of any issues. Security & Estate Appearance Monitor the estate for security issues (e.g., vandalism, unauthorized access) and report to security or management when necessary. Ensure communal areas are free of hazards, clutter, and debris, creating a clean and safe environment for residents. Ensure paths and walkways are clean and clear. Assist with estate security measures, such as monitoring entrance/exit points and reporting any suspicious activity. Community Engagement Assist in the coordination of community events or meetings, as required by the Property Management team, to engage tenants in estate improvement initiatives. Actively engage with tenants to promote a sense of community and respond to their needs and suggestions. Experience: Previous experience in property maintenance, caretaking, or a similar role is preferred, especially in high-density housing or residential estates. Skills: Practical knowledge of basic building maintenance, cleaning, and repairs. Strong communication skills to interact with tenants, colleagues, and contractors effectively. Knowledge of health and safety standards, including fire safety and emergency procedures. Ability to manage time efficiently and handle multiple tasks simultaneously. Customer service orientation with a friendly and approachable. Personal Attributes: Self-motivated with the ability to work independently and as part of a team. Excellent organisational and problem-solving skills. A proactive attitude toward estate management and tenant satisfaction. Qualifications: A valid drivers license (if required to travel between properties). Health and safety certification or equivalent (preferred but not essential). COSH. Working Conditions: Physical Demands: The role involves walking, lifting, and performing various physical tasks associated with property maintenance. Environment: The role requires working in all weather conditions, both indoors and outdoors across different parts of the estate. Hours: Flexible, with potential on-call duties for emergencies or urgent matters. Health and Safety: Adherence to health and safety guidelines is essential, and protective equipment will be provided. Closing date: 4th of January 2026. Skills: fire safety emergency procedures estate management
Respond is committed to equal employment and growing a diverse workforce. If you do not tick every box there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply. Location:Dublin Reporting to:Tenant Relations Coordinator Terms:Permanent full-time - 39 hours per week (Mon-Fri) Salary Range:€34,250-€44,300 (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience) Job Purpose: To implement the Company Rent & Arrears policy effectively in your region, to manage rent arrears and the receipt of residents income documentation within your specified region. Core duties and responsibilities: To implement the Company Rent & Arrears Policy effectively in your region and ensure that targets set in relation to overall percentage rent arrears, the accuracy of balances and rents being charged are achieved. To ensure that effective rent arrears controls are put in place and that total rent arrears are not greater than 3% of annual rental income. To ensure that residents rent balances are correct at all times. To complete Annual Rent Reviews and periodic rent reviews as required on all accounts. To coordinate the issuing of rent statements to residents on a quarterly basis. These are issued from Waterford. To ensure that income documentation is received and accurate when rent is being charged for all residents. Ensure accounts at commencement and termination of tenancies are correct. Liaise with Local Authorities on all HAP and RAS applications. General office duties including filing records management, dealing with rental queries, mail and photocopying. Prepare and present relevant reports as required. To work in cooperation with our legal dept. in the preparation of submissions to the RTB. Work as part of a multi-disciplinary team liaising on a daily basis with internal and external clients and agencies. Any other relevant duties that may be assigned from time to time. Person specification: A number of years of experience in a credit control/collections environment would be highly desirable. Excellent communication and interpersonal skills including the ability to remain calm and polite with customers who may be angry or upset. Excellent numeracy skills. Excellent negotiation, organisation and planning skills. Good report writing and presentation skills. A number of years experience in an administrative role essential. Previous collections experience desirable. Good computer literacy including proficiency in the MS Office suite, particularly Excel & Word. Self-motivation and flexibility in their attitude to work. Ability to work as part of a team and to deadlines. A full drivers licence and full use of a car is essential. Closing date: 4th of January 2026. Skills: Proficiency in the MS Office Teamwork Ability to meet deadlines
