Contact Centre Team Manager – Rentokil Initial Hong Kong Salary: €37,500 Per Annum, paid monthly A day in the life of a Contact Centre Team Manager: To lead and inspire teams to ensure all customers experience an outstanding level of service. Taking responsibility for the management and performance of designated teams. To champion customer service best practice across all the area businesses promoting quality driven, customer centric relationships. Managing colleagues to ensure the development of an efficient combined multi-functional teams. Managing customer telephony contact routing across Contact Centre and other businesses across Ireland. Engendering a culture of pride and belief in customer service excellence. Position: Contact Centre Team Manager Location: Naas, Co. Kildare Contract: Permanent, Full Time Responsibilities Drive consistent improvement in relationships, processes and procedures across teams Develop excellent working relationships with operations, administration and external contact centres Manage team members to ensure customer service excellence at all times Drive quality through coaching, monitoring and customer feedback Ensure all customer queries are actioned and resolved satisfactorily in a timely manner Maintain stable headcount and absence levels to meet business targets Ensure teams are developed to be multi business functional Understanding of all contact centre processes – across all functions and businesses Ensure all staff arrive in plenty of time to start shift by monitoring and managing adherence to schedule Interact with other team managers to ensure a smooth running of all teams in the department Distribute workload to staff accordingly ensuring schedules updated Manage shift and holiday process ensuring correct staffing levels at all times Guide, coach and develop individuals Monitor, review all KPI measurements ensuring all targets achieved Monitor, call routing structure to ensure service levels are achieved Ensure all team reporting is accurate and distributed in timely manner Constantly review development needs of the teams Develop relevant training packages Regular team meeting Provide regular updates and progress against targets Communicate updated processes, procedures and any criteria changes in timely manner Motivate and drive team to exceed targets Undertake other projects and duties commensurate with the post, as required Benefits A Competitive Salary Sales leads commission Job Stability & Security Progression Opportunities 20 Annual Leave Days Access to Company Pension Employee Assistance Program Refer A Friend Bonus Scheme Cycle to Work Scheme #J-18808-Ljbffr
A leading horticultural services firm in Dublin is seeking an Interior Plant Maintenance Technician. You will be responsible for installing and maintaining indoor landscaping while providing excellent customer service. The ideal candidate will have a Full Clean Irish/EU Driving License and a passion for plants. This full-time role offers a competitive salary and several benefits including a company vehicle and additional annual leave. #J-18808-Ljbffr
Join to apply for the Interior Plant Maintenance Technician role at Rentokil Initial Hong Kong Contract: Permanent, Full Time Salary: €28,500 per annum | Paid Monthly Are you passionate about customer service with an interest in horticulture? Love to enhance business environments? Enjoy working independently? Looking to build your career in an exciting industry and a growing world‑class organisation? Come see why so many of our team members recommend us to their friends! The Role Our Ambius Interior Technicians are responsible for the installation and maintenance of a wide range of indoor landscaping for businesses. You will work closely with our sales team to physically create the agreed design, while providing excellent customer service to our clients on a daily basis. Your Daily Duties Will Include Maintaining scenting units and cartridges. The installation and maintenance of interior plant and flower displays. Assisting the installation of our seasonal displays. Recognize and communicate additional Ambius product needs to grow the business Assist on a variety of plantscape installations including interior or exterior container gardens, wall‑mounted systems, commercial plantscapes, and more. Safely loading and unloading the material and equipment Safely hanging and mounting wall installations with your teammates Planting vessels with a wide variety of plants Requirements Full Clean Irish/EU Driving License Experience working with plants or an interest in plants Passionate about providing excellent customer service Ability to use own initiative Excellent organisational skills with the ability to work autonomously and as part of a team. Benefits A competitive salary package Company Vehicle & fuel card Long Service Awards Uniforms and Equipment Progression Opportunities 4 weeks annual leave increasing to 5 weeks Additional variable pay opportunity through the introduction of new business On call allowance Access to Company pension Refer a Friend bonus TrustPilot reward Employee Assistance Programme Cycle to Work Scheme Life Assurance #J-18808-Ljbffr
