The Red Hat Customer Experience and Engagement (CEE) team is looking for a skilled Software Maintenance Engineer to join us. In this role, you will provide excellent customer support experience for our enterprise subscription customers. You'll serve as a trusted adviser to enterprise-level customers and partner closely with them. You'll help us continually prove our value to our customers as you troubleshoot and resolve their technical issues for the portfolio of Red Hat's OpenShift offerings to meet their business needs both online and over the phone. You'll work with key customers to build a relationship of trust and confidence between Red Hat and customer engineering, development, and operations teams. As a Software Maintenance Engineer you will also actively interact with the product engineering teams and product management, contributing to improvements of Red Hat role exercises judgment to support software maintenance efforts and collaborates with global teams to ensure consistent software updates and patches. The role supports critical software maintenance tasks while developing proficiency in troubleshooting and debugging. Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws. What you will do: Troubleshoot software issues and debug defects based on general instructions. Perform maintenance tasks and support ongoing software lifecycle management. Assist in the development and execution of patch processes for semi‑routine issues in stable release streams. Collaborate with cross‑functional teams to support product maintenance and quality assurance efforts. Ensure the timely resolution of routine issues in collaboration with engineering counterparts. Contribute to software monitoring systems and provide updates to project leads. What you will bring Excellent communication skills, ability to analyze and effectively resolve complex customer issues Professional experience with configuring and troubleshooting OpenShift or Kubernetes with its components such as logging, monitoring, networking, storage, Service Mesh Previous professional Linux system administration experience Passion for problem‑solving and investigation of the most complex customer and technical problems Ability to work with conflicting priorities, take initiative, and maintain a customer‑centric focus Team player attitude, open‑minded and collaborative approach Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills Scripting language skills or Golang programming knowledge Upstream involvement in open source projects like patches submitted for upstream inclusion#LI-NG1 About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community‑powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in‑office, to office‑flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal‑opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email #J-18808-Ljbffr
A leading open-source software company in Ireland is looking for a skilled Software Maintenance Engineer. In this role, you'll provide exceptional support for enterprise customers, troubleshooting technical issues related to OpenShift offerings. You'll collaborate with engineering teams and contribute to software maintenance tasks, ensuring quality and timely resolutions. Candidates should have proficiency with OpenShift, Linux system administration, and effective problem-solving skills. Join us to make a significant impact in a collaborative environment. #J-18808-Ljbffr
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. The Product Security Compliance team is looking for a highly motivated and experienced Senior Compliance Program Manager to join our team. The team is growing and we have a big vision. This role is a key driver in navigating complex, multi-layered compliance initiatives. This includes building relationships with the teams we work with most closely, writing, reviewing and improving process documents, and collecting appropriate evidence. Red Hat embraces a remote working culture and promotes work flexibility. This team, and many of the people you would work with, are remote and you would be welcome to work from home as well. What you will do Work with vendors, including assessors and other third party organizations. Set a path forward for your assigned compliance goals, be it internal audit, SOC, PCI, ISO, DORA or CRA. Develop and maintain detailed project plans to meet compliance objectives. Drive the audit and certification process forward, in many instances, multiple audits are at different stages. Use your knowledge to help us identify novel solutions to meeting specific controls and requirements. Improve our current methodology, tracking, documentation, and reporting processes. Partner with cross‑functional teams, including IT, Legal, HR, and Finance, to ensure a cohesive approach to compliance and risk management across departments. Work with InfoSec and Global engineering to share information and improve processes. Stay informed on evolving regulations, security threats, and compliance technologies, making recommendations to improve compliance processes and security measures. What you will bring Program Management Expertise: Minimum of 3-5 years of hands‑on experience managing complex, technical compliance programs and leading both internal and external certification audits. Deep, practical familiarity with the types of technical evidence required for various audits. Knowledge of cloud security practices and technologies is essential. Excellent communication and leadership skills, with the ability to influence and work effectively with stakeholders across all levels. Strong analytical skills for assessing compliance risks, identifying vulnerabilities, and implementing solutions. Familiarity with security technologies and cybersecurity practices to include automation. Professional certifications such as CISSP, CISM, CRISC, or CISA are preferred. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community‑powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in‑office, to office‑flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply. #J-18808-Ljbffr
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. The Product Security Compliance team is looking for a highly motivated and experienced Senior Compliance Program Manager to join our team. The team is growing and we have a big vision. This role is a key driver in navigating complex, multi-layered compliance initiatives. This includes building relationships with the teams we work with most closely, writing, reviewing and improving process documents, and collecting appropriate evidence. Red Hat embraces a remote working culture and promotes work flexibility. This team, and many of the people you would work with, are remote and you would be welcome to work from home as well. What you will do Work with vendors, including assessors and other third party organizations. Set a path forward for your assigned compliance goals, be it internal audit, SOC, PCI, ISO, DORA or CRA. Develop and maintain detailed project plans to meet compliance objectives. Drive the audit and certification process forward, in many instances, multiple audits are at different stages. Use your knowledge to help us identify novel solutions to meeting specific controls and requirements. Improve our current methodology, tracking, documentation, and reporting processes. Partner with cross‑functional teams, including IT, Legal, HR, and Finance, to ensure a cohesive approach to compliance and risk management across departments. Work with InfoSec and Global engineering to share information and improve processes. Stay informed on evolving regulations, security threats, and compliance technologies, making recommendations to improve compliance processes and security measures. What you will bring Program Management Expertise: Minimum of 3-5 years of hands‑on experience managing complex, technical compliance programs and leading both internal and external certification audits. Deep, practical familiarity with the types of technical evidence required for various audits. Knowledge of cloud security practices and technologies is essential. Excellent communication and leadership skills, with the ability to influence and work effectively with stakeholders across all levels. Strong analytical skills for assessing compliance risks, identifying vulnerabilities, and implementing solutions. Familiarity with security technologies and cybersecurity practices to include automation. Professional certifications such as CISSP, CISM, CRISC, or CISA are preferred. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community‑powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in‑office, to office‑flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply. #J-18808-Ljbffr
A leading technology company in Dublin is seeking a Senior Compliance Program Manager to navigate complex compliance initiatives and improve methodologies. You will work with cross-functional teams and vendors to meet compliance goals regarding security regulations. Candidates should have 3-5 years of experience managing technical compliance programs, familiarity with cloud security practices, and excellent communication skills. The position offers flexible remote work options, supporting a collaborative work culture. #J-18808-Ljbffr
A global software solutions provider is seeking a Senior Compliance Program Manager in Waterford, Ireland. This role focuses on managing complex compliance initiatives, engaging with various teams, and improving compliance processes. Candidates should have 3-5 years of experience in program management, knowledge of cloud security practices, and excellent communication skills. We offer a flexible remote working culture encouraging diverse ideas and perspectives. #J-18808-Ljbffr
