The Head of Digitalisation & Technology at QTP leads the companys global digital, technology, data, and cybersecurity strategy across all areas. The role focuses on ensuring high system reliability, driving advanced digitalisation, strengthening master data accuracy, and safeguarding QTPs technology landscape through robust cybersecurity and GDPR compliance and AI enablement. Key responsibilities include overseeing ERP, WMS, and all core operational systems to ensure they run smoothly and integrate seamlessly across multi-warehouse environments. The role drives process automation, AI-enhanced optimisation, predictive analytics, and the deployment of technologies, mobile workflows, IoT devices, Cybersecurity leadership is centralimplementing AI-driven threat detection, continuous monitoring, access governance, vulnerability management, and incident response processes to protect operational infrastructure and supplier/customer data. GDPR compliance responsibilities include managing DPIAs, data mapping, retention rules, deletion protocols, and communication with the Irish Data Protection Commission where required. Additionally, this position leads major transformation projects, vendor management, and cross-functional digital adoption across the company. Strengthen System Reliability & IT Operational Resilience Oversee stability, uptime, and performance of ERP, WMS, CRM (non-commercial), website, and integration layers. Monitor real-time system health, integration flows, and API performance. Implement proactive incident, problem, and change management frameworks. Maintain redundant infrastructure, resilient networks, and robust cloud/on-prem environments. Deliver continual improvements to system response times, availability, and user experience. Ensure reliable warehouse connectivity (Wi-Fi, handhelds, scanners, printers). Ensure Master Data Quality & Product Information Integrity Govern product master data across ERP, website, and WMS environments. Enforce data standards: attribute completeness, fitment accuracy, categorisation, metadata, and technical documentation. Implement validation rules, version control, automated checks, and periodic audits. Support Purchasing, Operations, and Customer Service with reliable, structured, searchable product data. Oversee the digital catalogue, including changes in supersessions, substitutions, and new product introductions. Cybersecurity Leadership Across Global Operations Define and execute the cybersecurity strategy covering network, endpoints, servers, cloud, SaaS, and warehouse devices. Implement access control models, MFA, SIEM monitoring, vulnerability Management, and incident response processes. Manage security hardening, penetration testing, and vendor security compliance. Protect warehouse IoT devices, handhelds, and automation tools from cyber threats. Ensure IT controls align with industry best practices and audit requirements. Own GDPR & Data Protection Compliance (Ireland/EU) Maintain compliance with EU GDPR and Irish Data Protection Act 2018 across all digital systems. Oversee TOMs (technical and organisational measures), data mapping, storage limitation, and retention schedules. Govern processes for SARs, deletion requests, ROPAs, DPIAs, and breach reporting. Manage data processing agreements with suppliers and service partners. Liaise with the DPC (Data Protection Commission) and act as senior stakeholder for data protection queries. Drive Data Governance, Reporting & Predictive Insights Implement a data governance framework covering ownership, accuracy, and lifecycle management. Build dashboards for fulfilment rates, picking productivity, slow movers, warehouse bottlenecks, and supplier performance. Introduce predictive models for demand forecasting, replenishment, stock risk, and logistics delays. Ensure a single trusted source of truth for operational decision-making. Standardise KPIs and visualisations across departments and sites. Deliver Technology-Enabled Operational Excellence Identify opportunities for automation, workflow improvement, and cost reduction across all departments Collaborate with Operations and Logistics to prioritise digital projects linked to business outcomes. Lead Large-Scale Technology & Digital Transformation Projects Oversee ERP/WMS enhancements, integration upgrades, infrastructure consolidation, and security programmes. Manage budgets, project timelines, resource allocations, and vendor performance. Deliver structured change management, training, adoption support, and communication. Introduce future-focused solutions such as IoT tracking, and AI-driven optimisation. Manage Digital, IT & Vendor Ecosystem Lead the IT and digital teams across global sites. Govern relationships with ERP/WMS providers, hosting platforms, security partners, and integration vendors. Negotiate SLAs, track performance, and ensure value for money. Develop multi-year technology roadmaps supporting QTPs growth strategy. Provide Digital Leadership Across the Organisation Champion digital innovation, data-driven thinking, and cross-functional alignment. Present digital strategies and progress reports to the Managing Director and senior leadership. Guide the organisation toward scalable, secure, modern technology practices. Establish digital literacy and adoption across warehouse and administrative tea Skills: Innovation Strategic Vision Project Technology Benefits: Pension Fund Group Life Assurance