PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day‑to‑day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni‑Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in in‑branch and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities Support in the day‑to‑day operation of customer service within the branch. Provide an excellent level of customer service and advise our customers throughout their product/financial needs journey, further improving the customer experience with both telephone and face‑to‑face interactions. Take ownership and deal with customer queries in an effective, professional and compliant manner. Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni‑Channel ethos and activity management system. Assist with sales campaigns including post‑sales fulfilment, administration and follow‑up tasks. Adopt a prompt and customer‑centred response to leads passed from Open24 to maximise new business opportunities from the customer base. Requirements QFA or APA in Loans and/or Savings & Investments, with up‑to‑date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post‑Leaving Certificate experience. Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience. Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC). Committed to and enjoys working in a sales environment. This is a Permanent role, based in Ballybofey (Onsite). The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. #J-18808-Ljbffr
A leading retail and SME bank in Ireland is seeking a Branch Customer Experience Champion to enhance customer service and achieve sales targets. The role focuses on supporting day-to-day branch operations, providing excellent service, and actively pursuing new business opportunities. Candidates should have a QFA or APA qualification or commit to qualifying within two years, alongside relevant customer service experience. This is a permanent on-site position based in Ballybofey. #J-18808-Ljbffr
PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch' and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities Support in the day to day operation of customer service within the branch. Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. Take ownership and deal with customer queries in an effective, professional and compliant manner. Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. Requirements QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) Committed to and enjoys working in a sales environment This is a permanent role based in Castlebar branch - Mayo (Onsite). The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. #J-18808-Ljbffr
PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities Support in the day to day operation of customer service within the branch. Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. Take ownership and deal with customer queries in an effective, professional and compliant manner. Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. Requirements QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) Committed to and enjoys working in a sales environment This is a Permanent role, based in Letterkenny (Onsite). The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. #J-18808-Ljbffr
A leading bank in Ireland is looking for a Branch Customer Experience Champion in Castlebar. You will support the daily operations and enhance customer experiences through both face-to-face and phone interactions. Responsibilities include managing customer queries, driving sales, and improving customer service. QAFA or APA qualifications are necessary, along with strong sales and customer service experience in a regulatory environment. This is a permanent onsite role within a diverse and inclusive team. #J-18808-Ljbffr
A leading bank in Ireland is seeking a Branch Customer Experience Champion in Letterkenny. In this role, you'll provide exceptional customer service and support various sales initiatives while ensuring compliance with banking regulations. You will need a QFA or APA in relevant areas and strong interpersonal skills. This permanent position is focused on enhancing both customer satisfaction and business objectives in an onsite environment. #J-18808-Ljbffr
