Reports To: District Manager Department: Test Centre Hours of Work: 25.5 hours monthly , Monday – Saturday Contract Type: Perm, part-time SUMMARY To supervise test candidates to ensure the efficient invigilation and execution of testsat Prometric test centers. COMPANY BACKGROUND Prometric ( www.prometric.com ) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors. DUTIES & RESPONSIBILITIES To receive test candidates and test centre visitors upon arrival. To take required security/verification precautions of test candidates on arrival by checking identification and confirming license entitlement, eligibility, etc. To monitor candidates by performing regular walk-throughswhilst they are taking tests, in order to ensure a secure testing environment. To sign test candidates in/out of the testing room. To file irregularity reports for unusual situations or complaints. To provide security at the testing facility by ensuring all locks and security systems are properly used. The TCA may also be responsible for holding keys to the testing facility. To operate computer hardware and other test centre equipment. To support operations and technical personnel with data communications. To operate a DVR, digital camera, telephone system, and alarm system as and when required. To actively participate in Prometric quality assurance, audit programs and other company exercises and initiatives as a flexible team player. To maintain the cleanliness of the Test Centre To ensure a safe workenvironment and to proactively highlight any health & safety issues. To complete TCA accreditation exams and take part in training sessions as required. QUALIFICATIONS& EXPERIENCE Flexibility regarding hours and covering in other test centers if required. #J-18808-Ljbffr
Job Description Posted Sunday, May 25, 2025 at 11:00 PM About Us:Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. Reports To: District Manager Department: Test Centre Hours of Work: 51 hours monthly , Monday – Saturday Contract Type: Perm, part-time SUMMARY To supervise test candidates to ensure the efficient invigilation and execution of testsat Prometric test centers. COMPANY BACKGROUND Prometric ( www.prometric.com ) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors. DUTIES & RESPONSIBILITIES To receive test candidates and test centre visitors upon arrival. To take required security/verification precautions of test candidates on arrival by checking identification and confirming license entitlement, eligibility, etc. To monitor candidates by performing regular walk-throughswhilst they are taking tests, in order to ensure a secure testing environment. To sign test candidates in/out of the testing room. To file irregularity reports for unusual situations or complaints. To provide security at the testing facility by ensuring all locks and security systems are properly used. The TCA may also be responsible for holding keys to the testing facility. To operate computer hardware and other test centre equipment. To support operations and technical personnel with data communications. To operate a DVR, digital camera, telephone system, and alarm system as and when required. To actively participate in Prometric quality assurance, audit programs and other company exercises and initiatives as a flexible team player. To maintain the cleanliness of the Test Centre To ensure a safe workenvironment and to proactively highlight any health & safety issues. To complete TCA accreditation exams and take part in training sessions as required. QUALIFICATIONS& EXPERIENCE Flexibility regarding hours and covering in other test centers if required. Customer Service experience Ability to meet commitments Responsiveness to management requests Excellent interpersonal skills An ability to operate as part of a team Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation,race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law. #J-18808-Ljbffr
The Prometric Technical Services team is undergoing an IT transformation aimed at modernising desktop managed devices and deployments. The team is looking for individuals with a strong technical skillset and experience in a dynamic IT environment. Candidates should possess the ability to analyse complex issues and demonstrate effective communication skills. The IT Systems Analyst will be an essential part of the Global Support Team, providing desktop and end-user support for the Dundalk Office, remote users, and global locations. The role involves collaboration across teams and technologies, offering both remote and desk-side IT support. The IT Analyst is expected to demonstrate self-initiative and the ability to resolve problems independently. Main Duties & Responsibilities: Provide Level 1, 2, and up to Level 3 escalation end-user support for physical and virtual machines, including Windows 10 and 11 operating systems, iOS operating systems, Office 365 management, O365 licensing, VPN, software upgrades, and asset management. Manage software updates and patches for corporate machines. Oversee Security and Windows Patch Management for corporate devices using Microsoft Intune. Implement best practices for Mobile Device Management. Support and manage the full Office 365 suite, with experience in Active Directory and Azure Active Directory; manage Intune packages, compliance policies, conditional access policies, and MS Defender. Manage the ticket queue and collaborate with team members and broader IT teams to achieve resolutions. Monitor, update, and resolve issues related to end-user peripherals, including print server issues, conference systems, and corporate mobile devices. Work collaboratively with network, security, and systems engineering teams to resolve issues and engage in projects. Engage with third-party vendors as necessary. Install and manage software and peripherals. Identify solutions to enhance user experience and system processes. Facilitate hardware upgrades for workstations. Communicate effectively with colleagues and external representatives. Prepare and update knowledge base articles for the technical team and user community. Assist with office relocations. Collaborate with other IT teams as needed. Perform additional duties as assigned by the Manager of Technical Services. Bachelor’s degree in computer science, Business Information Systems, or equivalent experience. MCDST (Microsoft Certified Desktop Support Technician) or higher-level Microsoft certification is preferred. Experience in Microsoft Endpoint Management, Microsoft Autopilot, and JAMF iOS device management is required. Experience with virtualization; familiarity with Windows 365 is beneficial. Proven experience with Active Directory, Microsoft Azure, and Microsoft Entra is necessary. Experience with Windows 10, Windows 11, and iOS is required. Proficiency in PowerShell and scripting, Co-Pilot and AI technologies Experience with the Microsoft Power family. Ability to demonstrate effective technical troubleshooting skills. Experience with OneDrive SharePoint Advanced technical installation and troubleshooting capabilities. Ability to maintain high-quality work standards, including monitoring ticket counts and project work. Ability to lift computer equipment, including monitors and printers, weighing up to 60 lbs. Awareness of current IT trends and best practices. Familiarity with Mobile Device Management and JAMF Management; experience with Intune is beneficial. Capacity to perform effectively in a fast-paced environment. Commitment to professional development and awareness of new technologies and trends. Employee Benefits: Pension Scheme Life Assurance Employee Health and Wellbeing Initiatives #J-18808-Ljbffr
Reports To: District Manager Department: Test Centre Hours of Work: 25.5 hours monthly , Monday – Saturday Contract Type: Perm, part-time SUMMARY To supervise test candidates to ensure the efficient invigilation and execution of tests at Prometric test centers. COMPANY BACKGROUND Prometric ( www.prometric.com ) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors. DUTIES & RESPONSIBILITIES To receive test candidates and test centre visitors upon arrival. To take required security/verification precautions of test candidates on arrival by checking identification and confirming license entitlement, eligibility, etc. To monitor candidates by performing regular walk-throughs whilst they are taking tests, in order to ensure a secure testing environment. To sign test candidates in/out of the testing room. To file irregularity reports for unusual situations or complaints. To provide security at the testing facility by ensuring all locks and security systems are properly used. The TCA may also be responsible for holding keys to the testing facility. To operate computer hardware and other test centre equipment. To support operations and technical personnel with data communications. To operate a DVR, digital camera, telephone system, and alarm system as and when required. To actively participate in Prometric quality assurance, audit programs, and other company exercises and initiatives as a flexible team player. To maintain the cleanliness of the Test Centre. To ensure a safe work environment and to proactively highlight any health & safety issues. To complete TCA accreditation exams and take part in training sessions as required. QUALIFICATIONS & EXPERIENCE Flexibility regarding hours and covering in other test centers if required. #J-18808-Ljbffr
