The 5* Powerscourt Hotel, Resort, and Spa have a vacancy in their Front Office department for a Duty Manager. This role offers a competitive pay rate, ongoing training, and complimentary transport to and from Bray Dart Station. About Powerscourt Hotel Resort & Spa: Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel, our vision is to create extraordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well-known, high-profile Hotels throughout Ireland and operate under the Marriott International Autograph Collection. About the position: A duty manager is responsible for ensuring that we provide the highest level of guest service and ensuring that standards are maintained for all Receptionists in Front of House. Responsible for the day-to-day operations of Reception with a primary focus on the overall operation of Reception. Supervise, train, and inspect the performance of assigned all FOH personnel, ensuring that all procedures are completed to the Hotels standards. Assist where necessary to ensure optimum service to guests. Ideal candidate will possess: To ensure high levels of customer service and standards are delivered consistently at Reception while supporting the Management of the Front of House team daily. To oversee day-to-day operations within an organization, providing direct feedback to staff, managing payroll and personnel databases. Good Opera System knowledge essential. Excellent verbal communication, and the ability to convey information clearly and effectively. Strong leadership abilities and initiative. Great interpersonal skills and customer service. Quick decision-making and problem-solving abilities. Excellent time management. Responsible, goal oriented and organized. Strong attention to detail and ability to multitask. Confident, proactive, and willing to take on challenges. Great listening skills and able to take direction from individuals in higher-level positions. Provide regular feedback to the Front of House Manager on staff performance. Ensure employee discipline and relations are well maintained during your shift in accordance with hotel policy. Review with the Front of House Manager, all SOPs relating to the Front of House operation of the Powerscourt Hotel Duties delegated by the Front of House Manager and Assistant Front of House Managers are to be effectively carried-out within the given time. Demonstrate effective leadership skills, leading by example regarding presentation, customer care, commitment, and professionalism. Manage the Reception desks during your shift, always ensuring a senior presence. Take an active part in managing the accounting side of the Front of House operation. This includes house limit checks, credit card authorization, following correct procedures regarding city ledger accounts, petty cash, and adjustments. Ensure dissatisfied guests are well dealt with ensuring as far as possible that they leave with a favorable impression of Powerscourt Hotel, and when the hotel complaints policy has been accurately followed. Why join our team: Competitive Salary Additional leave in line with service after two years of service Monthly contribution towards employees Health and Wellbeing after two years of service Complimentary employee bus service to and from Bray Dart station daily Learning and Development with opportunities for career progression Employee Hotel Discounts for Marriott and MHL hotels. Complimentary Car Parking Meals while on duty Employee Recognition Awards Uniform provided and laundered Skills: Front Office Reception Management
The Powerscourt Hotel, Resort and Spa is now accepting applications for a Part Time and Full Time Spa Attendant. Our award-winning facility which includes a large spa over two floors, full fitness facility, pool, thermal suites, and a café is visited by both residents and club members. We pride ourselves in a consistent and highly professional approach towards health, safety, and cleanliness. About Powerscourt Hotel Resort & Spa: Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well-known, high-profile Hotels throughout Ireland and operate under the Marriott International, Autograph Collection. About the Role - Key Areas of Responsibility Deep Cleaning of Pool Area, Hammam Suite, Thermal Suites, Changing Rooms, All Guest Public areas of the Spa. Replenishing all guest amenities regularly and ensure all public areas are presented to ESPA brand standards. Set up and close down the spa as per the brand standards set down by ESPA and Hotel, using relevant checklists. Courtesy to guests at all times offering assistance where required. Ensure guests are adhering to pool safety policies in particular during childrens swimming hours. Maintain a high standard of appearance and personal hygiene as laid down by the Spa Attendant Supervisor/ Spa Director and Leisure Club Manager. Always be punctual and prepared in advance of starting work. Perform any other duties deemed reasonable by management showing flexibility to cover areas outside the listed responsibilities. Ideal candidate will possess: The successful candidate will have previous professional cleaning experience and will be passionate about the maintenance of high standards. A professional manner and a great attitude towards providing high levels of customer service A willingness to progress their career with the MHL Hotel Collection Excellent command of the English Language, both written and oral. At least one years experience working in a housekeeping or cleaning attendant role Ability to focus and multitask, to use time efficiently; prioritise and organise work. The role involves various shifts from 6.30am -3pm, 9.30am -6pm and 1pm-9.30pm Monday to Sunday inclusive. Why join our team: Competitive Salary Additional leave in line with service after two years of service Monthly contribution towards employees Health and Wellbeing after two years of service Complimentary employee bus service to and from Bray Dart station daily Learning and Development with opportunities for career progression Employee Hotel Discounts for Marriott and MHL hotels. Complimentary Car Parking Meals while on duty Employee Recognition Awards Uniform provided and laundered Skills: Spa Cleaning Customer Care
The Powerscourt Hotel, Resort & Spa is currently recruiting for a Spa Receptionist who is highly motivated, well organised and passionate in delivering memorable experiences to join our ESPA team.This role offers a competitive rate of pay, ongoing training and complimentary transport to and from Bray Dart Station. About Powerscourt Hotel Resort & Spa: Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotels throughout Ireland and operate under the Marriott International, Autograph Collection. About the role: You will be required to: Greet guests on arrival with a warm and professional friendly manner. Check in and out guests efficiently using the Spa Soft Reservation System whilst adhering to brand standards. Organise scheduling of treatment appointments to maximise use of time and profitability whilst ensuring that the guests needs are of most importance. Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices. Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately. Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists. Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences. Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation. Respond to all guest enquiries promptly and efficiently. Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety. Maintain the cleanliness, presentation and organisation of the reception area at all times. Ensure that adequate supplies of all public information material are available and are in immaculate condition. Record and track turn away business and repeat guests through the Spa Software system. Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over. Answer telephones in a professional manner, following ESPA brand standards. Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available. Responsible for balancing all transactions taken during your shift The Ideal candidate will possess: Strong command of the English Language Excellent Customer Service Welcoming friendly personality and manner Ability to prioritise and organise work Ability to work flexible hours Ability to maintain Hotels standards, policies and procedures always. Maintain high level of cleanliness in the department areas. Ability to work in a fast-paced busy environment. Other duties as required Why join our team: Competitive Salary Additional leave in line with service after two years of service Monthly contribution towards employees Health and Wellbeing after two years of service Complimentary employee bus service to and from Bray Dart station daily Learning and Development with opportunities for career progression Employee Hotel Discounts for Marriott and MHL hotels. Complimentary Car Parking Meals while on duty Employee Recognition Awards Uniform provided and laundered Skills: Excellent Communication skills Ability to work flexible hours Excellent command of the English Language Ability to work in a fast paced environment
The Powerscourt Hotel, Resort & Spa is currently recruiting for a Conference and Banqueting Supervisor who is highly motivated, well organised and passionate in delivering memorable experiences to join our Conference and Banqueting Team. Our world class Conference & Banqueting facilities are set amidst the Garden of Ireland in Co. Wicklow. Powerscourt Hotel offers a uniquely beautiful backdrop for business meetings, private dinners, weddings, and conferences alike. Providing an impeccable level of service, from planning to execution of all events, we focus on every detail to ensure each guest experiences the creative and collaborative efforts of hosting such an occasion. This role offers a competitive wage, ongoing training and development opportunities, along with complimentary transport to and from Bray Dart Station. About Powerscourt Hotel Resort & Spa: Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotels throughout Ireland and operate under the Marriott International, Autograph Collection. About the role: Overseeing the activities of the outlet staff, expediting guests orders as needed, and maintaining good working relationships with co-workers. Ultimately, a top-performing Supervisor should be able to achieve exceptional customer service and ensure that guests have a pleasant experience. Supervisors oversee all restaurant, lobby lounge, pub, banqueting operations to ensure that it runs smoothly. Entry level management position that is responsible for supporting and managing the daily operations in the department. Duties & responsibilities Ensure all hotel standards are always kept Delegates tasks to the team Conducting regular inspections of the banqueting departments to ensure proper standards of hygiene and sanitation are maintained. Overseeing preparation, presentation, and storage to ensure compliance with standards and food health and safety regulations. Monitoring cash flow , follow proper cash handling protocol and settling outstanding bills. Promote the best possible experience for our guests and ensure guest satisfaction Ensure that all checklists, requisitions, and proper opening and closing duties are completed for each shift. Ensure that all steps of service, policies and procedures are followed on a daily basis. Learn and utilize the current Point of Sales system. Train, guide, and coach team members Ensure cleanliness is maintained throughout and recorded accordingly Supervise and guideline staff Other duties as required Why join our team: Competitive Salary Complimentary employee bus service to and from Bray Dart station daily Learning and Development with opportunities for career progression Employee Hotel Discounts for Marriott and MHL hotels Complimentary Car Parking Meals while on duty Employee Recognition Awards Uniform provided and laundered. Additional leave in line with service. Monthly contribution towards employees health and wellbeing after two years of service. Skills: Experience in Hospitality essential. Excellent customer service Strong command English Language Ability to prioritise and organise work Ability to delegate and supervise Basic knowledge of Wine and Food Strong attention to detail Skills: Banquet Operations Coaching Employees Customer Service Organisation detail oriented Flexible food and beverage Benefits: Complimentary employee bus service Hotel Discounts for Marriott and MHL hotels Complimentary Car Parking Meals while on duty Uniform provided and laundered. Additional leave in line with service. Monthly contribution health and welfare
