Apprentice Service Advisor Porsche Centre Dublin Dublin North Due to continued growth at Joe Duffy Group, we are now seeking an Apprentice Service Advisor with customer-facing retail or hospitality experience to join our Porsche Centre Dublin business in North Dublin About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. Job Introduction: Are you interested in being an ambassador for our distinguished brand? Can you understand the importance of the reputation Porsche Cars has globally? If so, you could be the Porsche Apprentice Service Advisor that were looking for. The ideal candidate will meet the following requirements: Exceptional communication skills have you the ability to delight our customer at every opportunity however small the query may be? Exceptional standards of personal presentation and grooming which always reflect the company's corporate image. Previous experience in customer facing hospitality or retail and customer service Passionate about customer service and care Exceptional oral & written communication skills The ability to build up customer trust by ensuring all information about their Porsche is delivered accurately, allowing them to make informed decisions on what their Porsche requires. Ensure that all work requested has been carried out, communicated to the customer, and costed appropriately. An ability to absorb and understand technical data and explain it to our customers in a manner they can understand. Computer literate - to be able to record / amend customer details accurately and articulately. Ability to work under pressure and remain calm - to handle discerning customers in an empathetic way to ensure all problems are resolved effectively. Accuracy in detailing customer requirements on job cards / invoice Proactively follow up and provide feedback to customers on the status of their vehicle. Excellent organisational skills This is a fantastic career opportunity to train as a Service/Warranty Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training. Job Requirements: To be the focal and experienced point of contact for Porsche customers requiring servicing, repair or warranty work to their vehicles. Managing the flow of information between the workshop, the warranty team, the rest of the Dealership and the customer whilst delivering excellent customer service at all times. To manage all service telephone and walk-in enquiries on behalf of the dealership. Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out. Calculate workshop capacity insuring that all details are entered onto the service workshop loading system. Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation. Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures. Understand and adhere to manufacturer brand service requirements. Maintain safe working practices and abide by the working rules and standards of the dealership. Maintain product knowledge on the full Porsche range. Maintain relevant systems ensuring accuracy at all times. We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including: Employee Assistance Programme Industry Leading Training and Progression Plans Life Cover Social Club Bike to Work 20 days annual leave PRSA This is a Trainee role and Joe Duffy Group have a comprehensive training programme in place which is tailored to suit individual's needs, and can take between 6 and 12 months to complete. During this programme, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in Aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service/warranty advisors, classroom and brand training. Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade. A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role. Third Party Or Agency Assistance is Not Required - Thank You. Joe Duffy Group is an equal opportunities employer. If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today! Skills: Customer Service Motor Trade Driving Licence Retail Hospitality Benefits: Salary Annual Leave Life Cover Social Club Employee Assistance Programme Industry Leading Training and Progression Plans
Joe Duffy Group is Irelands leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands. The Groups robust and diversified business model has delivered 14 consecutive years of profit growth. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are now looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a rare opportunity to join our state-of-the-art Porsche Center Dublin and work with a highly skilled team of Technicians on some truly iconic cars. Job Purpose: To undertake maintenance, service and repair activities onPorsche motor vehicles of all types to the highest standard within the scheduled times. To care for customersPorsche vehicles and property and seek to achieve the highest customer satisfaction. To carry out all work in a safe, environmentally friendly and economical way. To build a bank of knowledge and skills to diagnose faults, carry out tests on Porsche vehicles and effect permanent and complete repairs. To share skills and knowledge to develop others within the dealership. To enhance the reputation of our Dealership at every opportunity when interacting with others. Key Responsibilities: Repair, testPorsche vehicles and diagnose their faults as and when required by Service Operations Manager and supervisory staff. Carry out all work to the highest standard to ensure total customer satisfaction and repeat/ incremental business Replace components, parts, lubricants and consumables and record usage. Recognise and report onPorsche vehicle and component serviceability with an emphasis on customer and public safety. Ensure that all faults and concerns are reported orally and recorded in writing on the job card and the Vehicle Health Check forms is fully completed. Serious concerns should be raised with the Service Operations Manager or Service Advisor. Read, understand and implement the Porsche technical service instruction data and improved working practices. Recover damaged or defective vehicles as directed with an emphasis on personnel safety as well as customer vehicle and contents security. Keep work areas clean and tidy, organised and safe from hazards to health and safety. Benefits: Exclusive brand & iconic cars Join Irelands 9th Best Employer in 2023 Work facilities and tooling second to none Manufacturer training to develop technical skills in High Voltage and I.C.E vehicles Progression opportunities available to the right candidate Industry leading remuneration & benefits on offer Manufacturer dedicated training programmes Porsche exclusive workwear Tool vouchers 20 days annual leave Own a brand new bike with our Cycle to Work scheme Join the PRSA (Personal Retirement Savings Account) scheme after passing your probation TLC (Technician Loyalty Club) In addition to the above benefits, you will receive the highest level manufacturer training on offer to cover the following certifications: Bronze Certification In-depth technical training to enable you to become knowledgeable on Porsche Cars High Voltage Certification to allow you work safely on all our Hybrid and BEV cars Silver Certification for the Technicians who want to enhance their diagnostic skills and become a problem solver High Voltage Expert if youre fascinated by Hybrid & BEV technology and want to become expert in this field Gold Certification a rare and challenging path designed to challenge and progress the very best Technicians Skills: Technician Motors Drivers Licence Benefits: Group Life Assurance Relocation Assistance Tool vouchers, Manufacturer Training
Porsche Centre Dublin - Business Manager Porsche Centre Dublin has an exciting opportunity for a Business Manager to work for one of the worlds most iconic brands, based in Charlestown, Dublin 11. The state of the art Centre features a ground floor 7 car Showroom, upstairs 15 car showroom, 7 Bay Workshop, customer handover bay, and electric vehicle (EV) charging points. Job Introduction: Are you interested in being an ambassador for our distinguished brand? Can you understand the importance of the reputation Porsche Cars has globally? If so, you could be the Porsche Experience Business Manager that were looking for! This is permanent and full-time position with genuine opportunity for career progression in a dynamic and fast paced environment. About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. Job Description: To maximise the profitability of the Porsche dealership through the sale of Financial Services and Products, Finance and Insurance to customers who are purchasing a vehicle from the dealership. To complete the sales process in a manner that is consistent with the integrity of the Porsche dealership and provide unrivaled levels of customer service. Customers and leads will come through the Motor Sales team in each dealership. Please Note: Demonstrable Business Manager and Sales Experience in the Motor Trade and a Full, Clean Irish or EU driving licence are essential requirements for this role. Detailed Responsibilities: To be responsible for sale of Financial Services products, finance and insurance products to all car purchasers and meet mutually agreed targets. Assist the dealership in effectively prospecting for new business. Administration (a) Accurately complete all relevant documentation to the required legal standards and those of the Financial Services provider (b) Complete and keep accurate records of car sales and F & I performance, including receipt of all payments due. (c) Administer all customer settlement enquiries (d) Ensure relationships with other sources of finance are established to handle business which may not be acceptable to another provider. Product Knowledge Maintain an up-to-date knowledge of financial services and competitor products and protect the dealership from financial and legal exposure. Budgets Assist in and provide information for the preparation of departmental budgets. Customer Service Ensure customer service standards are maintained and reflect Porsche manufacturer brand values. Technology: Fully-utilise all available Financial Services technology within the dealerships sales process. Act with honesty, integrity and professionalism in all dealings and transactions with our customers. We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package, including: Competitive basic salary Generous commission structure Company vehicle provided (for qualified/experienced Business Managers) Career progression opportunities available to the right candidate State of the art facilities Life Cover Bike to Work Scheme Annual Leave Social Club Employment Assistance Programme A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role. Third Party Or Agency Assistance is Not Required - Thank You. Joe Duffy Group is an equal opportunities employer. Skills: Sales Motor Trade Driving Licence QFA Financial Services Business Manager
