Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. The Opportunity As a key member of the Technical Services Team, the Implementation Specialist is responsible for the deployment and integration of our software platforms. This role involves collaboration with various internal professional services teams to ensure a seamless, efficient, and user-friendly experience for our clients. Key Responsibilities Develop, customize, and maintain digital signage visual applications of varying complexity, size, and scope within Poppulo’s proprietary Content Management System (CMS). Execute testing protocols for customer applications, software modifications, and upgrades by adhering to predefined test cases; analyze results and provide actionable feedback and solutions. Provide expert advice and training to customers on the utilization of our software platforms. Analyze integration data and propose solutions based on industry best practices. Conduct final quality assurance (QA) and end-user testing for implementations. Manage third-party feed/content fulfillment processes. Assist in resolving technical support cases related to software implementations. Uphold company values, promote an inclusive workplace, and contribute to the achievement of the company’s vision and strategic objectives. Minimum Qualifications 4+ years of experience working with software and hardware systems, web design and development, APIs, and SQL databases. 4+ years of experience in customer-facing roles. Proficiency in Microsoft Office suite. Strong written and verbal communication skills. Exceptional organizational skills and attention to detail. Experience working in a dynamic, fast-paced team environment. Demonstrated ability to work independently and as part of a team. Note: Flexible to work US Shifts. Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. Poppulo Values Bring Your Best Self: We show up authentically, are self-aware and always strive to be better. See it. Own it. Solve it: We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. Together We’re Better: We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy. Apply for this job #J-18808-Ljbffr Read More Read Less
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. We exist to make each of these things easier and bring harmony to our customers. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect #J-18808-Ljbffr Read More Read Less
Are you looking for an opportunity to play a pivotal role in driving the growth of a highly successful software company? Poppulo is the global leader in employee communications and engagement measurement software for mid-to-large businesses. We empower internal communication professionals to inform, inspire, and motivate their employees. Our customers include global household names such as Barclays, Coca-Cola, GSK, LinkedIn, Nestlé, Unilever, and Vodafone, spanning industries and geographies. The Opportunity We are seeking an enthusiastic, customer success focused Solutions Engineer to ensure that solutions proposed during the pre-sales process accurately address the customer’s business requirements and information technology needs. Key Responsibilities Become a key member of the Solutions Engineering function, and a subject matter expert on FWI | Poppulo’s suite of products and the functional and technical aspects of their successful use. Assist the sales function in responding to customers’ initial functional and non-functional (information technology and data protection) questions. Deliver customer-facing executive presentations and proactively scope and document customer requirements and recommend potential solution options. Demonstrate how customer requirements are met by the proposed product and platform solutions (including FWI | Poppulo's email, mobile app, signage and workplace solutions). Assist customers to conceptualize the connection between our solution and their business objectives. Coordinate closely with sales, sales support, and service resources to ensure the customer business requirements are elaborated and documented. Advise stakeholders on any functional and data protection considerations relating to the solutions design options. Advise customers on the technical activities to ensure maximum success (and ensure that Poppulo and the customer each consider the total-cost-of-ownership). Create and maintain FAQs or other customer-facing documents to preempt technical or functional questions. Execute (and potentially lead) team and organizational continuous improvement initiatives as assigned. Candidate Expertise A degree or accredited qualification in business information systems, computer science or other technical discipline. Excellent written and verbal communication skills. High degree of technical aptitude and fluency in email delivery, federation, and web-based platforms. Strong analytical and problem solving skills. Self-motivated with strong collaborative skills. Preferred Qualifications Be familiar with procurement processes in larger organizations, gained in a sales engineering function (for example previous experience contributing to technical RFP responses). Have experience with enterprise messaging and collaboration systems (for example Microsoft systems like Sharepoint, Exchange, or equivalents from other providers). Have an interest in signage, messaging, email and related enterprise communications tools. Demonstrate an ability to work with a potentially fast-paced/changing environment. Actively seek additional learning, personal development and career growth opportunities. Be able to construct and deliver executive-level customer proposals and presentations, and deliver remotely over Zoom/Teams and (when appropriate) in-person. Why Join Us? An excellent workplace culture. Competitive salary with performance-related bonuses. Comprehensive medical insurance. Flexible working hours. Educational assistance programs. In-house soft skills training. Who We Are Named a Great Place to Work for seven consecutive years (2015–2021), Poppulo is one of Ireland’s fastest-growing technology companies. Our innovative communication software meets the needs of internal communicators in leading enterprises worldwide. Trusted by over 400 blue-chip and FTSE 100 organizations, including Boston Scientific, Telefonica, Rolls-Royce, Nestlé, Experian, and Johnson Controls, we help organizations inform, engage, and inspire their employees. Join a company where our values—High Standards as Standard, Together We’re Better, Adapt to Succeed, Honesty Throughout, Be the Example, Don’t Just Work… Learn, and GET IT DONE—are at the heart of everything we do. Poppulo is an equal opportunity employer. #J-18808-Ljbffr Read More Read Less
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. The Opportunity: We are seeking a highly skilled and experienced Senior Software Engineer to join our Data Services team. The ideal candidate will have a strong background in software development, a passion for technology, and the ability to lead complex projects. Key Responsibilities: As a Senior Software Engineer, you will be responsible for designing, developing, and maintaining high-quality software solutions while providing technical guidance and mentorship to junior team members. Communicate effectively with team members and stakeholders to ensure alignment and transparency. Document technical specifications, system architecture, and design decisions. Must-Haves: Bachelor's degree in computer science, Engineering, or a related field (Master’s degree preferred). Proven experience in designing and developing complex software applications. 7+ years hands-on development experience in .Net. Strong background in C#, MSSQL, Blazor, Redis, Relational or Non-Relational Databases, Multithreading, Unit Testing, RESTful APIs. Excellent problem-solving and analytical skills. Write clean, efficient, and well-documented code following best practices and coding standards, conduct code reviews and ensure adherence to best practices. Experience in writing tests using different frameworks like Nunit etc. Optimize performance and scalability of applications. Experience developing identity and access management solutions e.g. OAuth 2.0, OpenId Connect, SAML, AWS or Azure identity management solutions. Experience with containerization technologies (e.g., Docker, Kubernetes). Experience with Microservices and design patterns. Proficiency with version control systems e.g. Gitlab. Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and CI/CD pipelines. Experience with quality control tools like Snyk, SonarQube, Vulcan etc. Provide technical guidance and mentorship to junior and mid-level engineers. Strong understanding of software development methodologies (e.g., Agile, Scrum). Experience with any observability tools like Grafana, Prometheus. Participate in conducting technical interviews to recruit new team members. Experience with third-party integrations like feeds etc. Nice to haves: Experience in any identity provider like Okta or Curity. Event-based architecture – Kafka. Experience in bug tracking systems like JIRA and for documentation confluence or some other tool. Who We Are: We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. We live the Poppulo values each day, as they are key to everything we do. Bring Your Best Self: We show up authentically, are self-aware and always strive to be better. See it. Own it. Solve it: We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. Together We’re Better: We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy. #J-18808-Ljbffr Read More Read Less
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. Job Summary As an Email Marketing Specialist, you will be responsible for developing and executing email marketing strategies to drive engagement, retention, and revenue growth. You will leverage your expertise in email marketing to build, send, and measure email campaigns, including nurture flows, campaign-related emails, event invites, newsletters, and more. You will work closely with cross-functional teams to deliver personalized and impactful email experiences to our audience. Key Responsibilities Develop, implement, and measure email marketing strategies to drive pipeline and meet company targets. Create, manage, and optimize email campaigns, including newsletters and promotional. Build, maintain, and optimize multiple automated email nurture flows. Segment email lists based on user behavior, preferences, and demographics to deliver targeted content. Create an A/B testing framework to optimize email performance and improve key metrics such as open rates, click-through rates, and conversion rates. Collaborate with content, design, and Line-of-Business teams to ensure messaging alignment and branding across all email communications. Monitor and analyze email campaign performance using analytics tools, providing insights and recommendations for improvement. Ensure compliance with email marketing best practices and regulations, including CAN-SPAM and GDPR. Stay up-to-date with industry trends and emerging technologies to continuously enhance email marketing efforts. Technical expertise in Hubspot, Salesforce, Marketo, or other email platform. Strong understanding of email marketing metrics and Google Analytics. Experience with HTML/CSS for email design and troubleshooting is a plus. Excellent editing skills with a keen eye for detail. Ability to work with data to segment audiences and personalize email content. Strong project management skills with the ability to handle multiple campaigns simultaneously. Proficiency in design tools (Figma, Adobe Creative Suite, etc). Education & Experience Bachelor's degree in Marketing, Communications, or a related field. 3+ years of experience in email marketing or a related role. Proven track record of successful email marketing campaigns and strategies. Strong analytical skills and experience with email marketing analytics tools. Excellent communication and collaboration skills. Why Us? Company performance-related bonus Medical insurance Educational assistance In-house soft skills training Compensation Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and geographic location. The salary is one component of Company's total compensation package for employees. Other rewards and benefits include variable compensation, short-term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few! Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. We live the Poppulo values each day, as they are key to everything we do. Bring Your Best Self We show up authentically, are self-aware and always strive to be better. See it. Own it. Solve it. We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. Together We’re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf #J-18808-Ljbffr Read More Read Less
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. The Opportunity We’re looking for a Content & Documentation Lead to manage and improve both customer-facing product content and internal process and policy documentation. This role is key in helping our customers and teams access clear, useful, and up-to-date information when they need it. You will work closely with teams across Product, Engineering, Customer Support, and Operations to write and maintain documentation that supports customer adoption and smooth internal processes. Key Responsibilities Customer-Facing Product Documentation Create and maintain customer guides, FAQs, troubleshooting articles, and release notes that help customers get the most from our product. Work with Product Managers and Engineers to understand new features and updates to ensure documentation is accurate and ready in line with product releases. Collaborate with Customer Support to understand common customer questions and challenges and develop content that helps reduce support tickets. Review and update existing product content to ensure it stays current, consistent, and easy to understand. Internal Process & Policy Documentation Work with Operations, Product, and Customer teams to document internal processes, team policies, and best practices. Help ensure internal documentation is easy to access, well-structured, and regularly updated to reflect changes. Support teams in creating clear guides for internal use, including onboarding materials, workflows, and process improvements. Content Management & Improvement Plan and prioritize content updates in line with product releases and business needs. Regularly review and improve both customer-facing and internal content to keep it relevant and accurate. Suggest and implement ways to make documentation easier to find and use. Track and share feedback and usage data to help improve content quality and usefulness over time. Role Requirements 6+ years’ experience in content creation, technical writing, product documentation, or process documentation, ideally within a B2B SaaS environment. Strong writing and editing skills — able to explain complex ideas in simple, clear language. Comfortable working across teams (Product, Engineering, Support, Operations) to gather information and develop effective content. Well-organized and able to manage multiple projects and deadlines at once. Experience with tools like Salesforce, Jira, Confluence, MadCap Flare or similar platforms. A good eye for content structure and consistency. Bonus: Experience writing API or developer documentation, or familiarity with internal knowledge systems. Note: Flexible to work UK Shifts. Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. We live the Poppulo values each day, as they are key to everything we do. Bring Your Best Self We show up authentically, are self-aware and always strive to be better. See it. Own it. Solve it. We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. Together We’re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy. #J-18808-Ljbffr Read More Read Less
Senior Customer Operations & Systems Manager Cork, Ireland The Opportunity Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? Poppulo is the global leader in the field of software solutions for Employee Communications. We are a fast-paced company with an entrepreneurial and dynamic culture focused on the power of people, both within Poppulo and our customer base. Poppulo offers a dynamic environment with driven, smart and flexible individuals, who thrive on challenges and responsibility. As the Senior Customer Operations & Systems Manager at Poppulo, you will be the operational backbone of our Customer Success organization, driving data-driven decision-making and optimizing systems to enhance efficiency, retention, and growth. This role is pivotal in developing and refining customer success processes, technology adoption, and reporting frameworks to ensure proactive engagement and business impact. With a strong focus on data analytics, process optimization, and system management , you will provide insights that shape strategic initiatives and drive operational excellence across the customer lifecycle. This role requires a leader with an analytical mindset, deep expertise in CRM platforms (Salesforce), BI tools (Power BI), and automation , and the ability to scale processes to support customer success, professional services, and renewals. Key Responsibilities Own and deliver key performance metrics across the Customer Success lifecycle, including onboarding efficiency, customer retention, NPS, churn risk assessment, adoption trends, and revenue expansion opportunities . Leverage predictive analytics, segmentation models, and customer health scoring to proactively identify risks and opportunities. Develop and maintain real-time dashboards, reports, and operational insights to inform strategic decisions for Customer Success leadership. Drive data governance and ensure consistent and reliable customer data across all reporting and analytics platforms. Customer Systems & Technology Management Own and optimize key platforms including Salesforce, OpenAir, Power BI, and other customer success tools , ensuring seamless integration and usability across teams. Define system enhancements, automation workflows, and process efficiencies to improve customer interactions and internal collaboration. Lead requirements gathering, implementation, and administration of tools and technologies to support the Customer Org. Partner with IT and Engineering to manage system enhancements, integrations, and new technology rollouts that improve operational efficiency. Operational Excellence & Process Optimization Lead the operational framework for Customer Success, ensuring consistent execution of QBRs, playbooks, customer success plans, and retention strategies . Streamline escalation management, renewal workflows, and cross-functional coordination to improve response times and resolution effectiveness. Standardize and scale best practices in customer engagement, lifecycle management, and proactive support through technology and automation. Partner with Enablement & CS Leaders to drive QBR coaching, process improvement initiatives, and data-backed decision-making across the organization. Cross-Functional Collaboration & Leadership Act as the bridge between Customer Success, Professional Services, Renewals, Sales, and Finance , ensuring alignment on data, reporting, and customer insights. Collaborate with internal and external stakeholders to roll out customer success programs, new product offerings, and operational enhancements . Provide strategic insights and recommendations to senior leadership based on data trends, customer behaviors, and operational performance. Minimum Requirements 5+ years of experience in a customer success operations, business intelligence, or customer systems role, ideally within SaaS. Strong expertise in data analysis, reporting, and visualization tools (Power BI, Tableau, SQL). Advanced knowledge of Salesforce (configuration, reporting, workflows, and integrations). Proven ability to drive customer success initiatives, process automation, and operational efficiencies using data-driven strategies. Experience working with predictive analytics, customer segmentation, and automation workflows to drive customer engagement. Exceptional communication and stakeholder management skills , with the ability to influence at all levels. Highly organized and detail-oriented , with the ability to scale processes and optimize operations in a high-growth environment. Why Us? Company performance-related bonus Medical insurance Educational assistance In-house soft skills training #J-18808-Ljbffr Read More Read Less
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. Job Summary This is a key and senior role requiring a deep understanding of what it takes to engage clients through multiple digital channels. The Director of Growth Marketing will be responsible for planning, evaluating, executing, and measuring campaign performance, as well as enabling and operationalizing campaigns with Sales. The role contributes to overall business goals by driving and engaging in high-impact, multi-channel B2B marketing programs to exceed company lead, pipeline, and revenue goals for existing ROW customers. Key Responsibilities Create, develop, and execute high-impact, multi-channel B2B marketing programs to exceed company lead, pipeline, and revenue goals for existing ROW customers. Utilize the full range of marketing activities and tools to continuously improve lead volume and quality across multiple channels. Collaborate with subject matter experts, partners, and other marketing team members to ensure world-class marketing materials and events are produced. Work closely with the ROW Expand sales team to craft account-level marketing plans for top strategic accounts. Work closely with Product Marketing to integrate FWI Poppulo product messages into marketing programs. Track, measure, and report campaign performance against key business drivers. Identify root causes of program performance issues and drive action plans for continual improvement. Communicate effectively on a regularly scheduled cadence to ensure stakeholder alignment and enablement including engaging with Product Management as well as Product Marketing to ensure product direction is aligned with GTM marketing/sales motions. Strong expertise in planning, evaluating, executing, and measuring campaign performance. Experience managing campaigns across Hubspot and Salesforce. Hands-on ABM experience is a plus. Excellent writing skills and a strong storyteller. Digital marketing (i.e. ad-word buys) Education & Experience 10+ years of demonstrated success in owning, leading, and managing demand generation programs in B2B organizations, with a preference for software/SaaS marketing experience. Interested in data and analyzing the performance of campaigns and efforts. Organized, detail-oriented, self-directed team player with a positive attitude. Self-starter with energy, drive, and determination to accomplish goals and demonstrated ability to multi-task and stay focused. Proven ability to build relationships across several stakeholders including sales, subject matter experts, services, and product marketing. Leadership Responsibilities Plan and coordinate work activities, connecting the work of the team with the vision, goals, and success of the organization. Nurture a culture of continuous improvement, agility, and resilience. Establish key objectives/metrics to measure performance and ensure reports have the information, tools, and resources necessary to meet their goals. Identify and clear blockers, communicating changes in priority or focus in a timely manner. Provide regular and continuous feedback concerning performance and apply appropriate performance interventions when needed. Play a key role in the engagement and retention of direct reports, ensuring they feel supported, heard, and are given the appropriate level of autonomy. Facilitate development conversations, encouraging reports to identify career goals and areas for growth, collaborating to establish development plans and encourage actions in support of their growth. Compensation Annual base salary $130,000 - $160,000 plus variable USD Annual. The base salary range represents the low and high end of the Company's contemplated salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and geographic location. The salary is one component of Company's total compensation package for employees. Other rewards and benefits include variable compensation, short-term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few! Why Join Us? Competitive salary with performance-related bonuses. Educational assistance programs. In-house soft skills training. Who We Are Named a Great Place to Work for seven consecutive years (2015–2021), Poppulo is one of Ireland’s fastest-growing technology companies. Our innovative communication software meets the needs of internal communicators in leading enterprises worldwide. Trusted by over 400 blue-chip and FTSE 100 organizations, including Boston Scientific, Telefonica, Rolls-Royce, Nestlé, Experian, and Johnson Controls, we help organizations inform, engage, and inspire their employees. Join a company where our values—High Standards as Standard, Together We’re Better, Adapt to Succeed, Honesty Throughout, Be the Example, Don’t Just Work… Learn, and GET IT DONE—are at the heart of everything we do. Poppulo is an equal opportunity employer. #J-18808-Ljbffr Read More Read Less
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. Job Summary Are you passionate about automation, cloud infrastructure, and continuous deployment? We're looking for a Senior DevOps Engineer with expertise in Terraform, cloud architecture, and observability tools to help us build the future of our infrastructure. As a key player on our team, you'll have the opportunity to design, implement, and manage cutting-edge infrastructure, driving efficiency and innovation throughout the software development lifecycle. Key Responsibilities Infrastructure as Code (IaC) with Terraform: Leverage your Terraform expertise to design, implement, and manage scalable, maintainable, and secure infrastructure using Infrastructure as Code practices. Develop and optimize CI/CD pipelines to support fast, reliable deployments. Collaborate with development teams to streamline the integration of new features into production. Manage AWS, Azure, or Google Cloud infrastructure, focusing on performance, security, and cost optimization. Apply best practices for scalability and reliability. Monitoring & Observability: Implement and maintain observability tools like Prometheus, Grafana, or Datadog to monitor application and infrastructure performance. Set up automated alerts and dashboards to quickly resolve issues. Security & Compliance: Collaborate with security teams to ensure our infrastructure adheres to best security practices and regulatory requirements (e.g., ISO, SOC, FedRAMP). Cross-Functional Collaboration & Documentation: Work with development, security, and operations teams, documenting architectures, processes, and automation tools for efficiency and future scalability. Performance Optimization & Troubleshooting: Constantly monitor and improve infrastructure performance. Troubleshoot issues in testing and production environments, ensuring smooth launches. Deep understanding of Terraform for IaC, including advanced usage and optimization. Experience with CI/CD tools (e.g., GitLab , Jenkins , CircleCI ) and automating deployment processes. Proficiency in Python , Bash , or PowerShell scripting. Expertise in cloud platforms ( AWS , Azure , or Google Cloud ) with a focus on architecture , security , and scalability . Strong knowledge of AWS services (e.g., API Gateway , CloudFormation , Lambda , ECS , DynamoDB , IAM , CloudWatch ). Experience with Kubernetes or EKS (2+ years preferred). Ability to work with open-source technologies and cloud services. Education & Experience 5+ years of experience in a DevOps or related role focusing on automation and infrastructure . Strong problem-solving skills, with the ability to communicate technical solutions clearly and effectively. Compensation Annual base salary $125,000-140,000 plus variable USD Annual. The base salary range represents the low and high end of the Company's contemplated salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and geographic location. The salary is one component of Company's total compensation package for employees. Other rewards and benefits include variable compensation, short-term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few! Why Us? Company performance-related bonus Medical insurance Educational assistance In-house soft skills training Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. We live the Poppulo values each day, as they are key to everything we do. Bring Your Best Self We show up authentically, are self-aware and always strive to be better. See it. Own it. Solve it. We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. Together We’re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy. Apply for this job #J-18808-Ljbffr Read More Read Less
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. We exist to make each of these things easier. We exist to bring harmony to our customers. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. The Opportunity As Enterprise Customer Success Manager, you will be responsible for understanding customer objectives and helping to align internal stakeholders around the desired business outcomes for a defined portfolio of enterprise accounts. You will leverage your customer-facing skills and technical expertise to help customers successfully engage with all our product offerings. You will focus on developing champions in the organizations we work with to ensure maximum adoption and use of solutions purchased as well as identify different areas where our platform can solve customer business challenges. Key Responsibilities Build strong relationships with key customer stakeholders to help guide us through their organization and introduce us to different teams. Generate leads for the sales team to pursue. Evaluate organizational inefficiencies to help clients define appropriate business outcomes to be achieved. Learn the product platform well enough to help users with on-the-fly inquiries and to understand all that is possible. Develop relationships with the internal sales teams to ensure everyone is working towards the same goal and to decrease task overlap. Understand customer needs well enough to identify use cases that might not be achieving value in the product and executing a plan to increase ROI. Facilitate training (by self-service, virtual mods or dedicated training team) for new teams as needed to ensure users are active in the platform. Conduct meetings to help customers understand the positive business outcomes they are achieving using the software. Understand customer expectations and service agreement terms of each contract and ensure the work is completed and delivered to the customer on or before the deadline. Ensure any customer inquiries are answered promptly and help identify the best person internally to get involved and escalate when necessary. Meet with customers onsite as required to develop positive and beneficial business relationships. Ensure creation of internal tickets when unable to resolve product issues. Ensure that all customer conversations are recorded using internal tools and that all internal employees that touch the account are aware of pertinent information. Engage with onboarding team, project managers, and any other team providing service to the client to ensure client expectations are being met. Learn the Omni-channel platform and how it is used in each market where Poppulo maintains a presence. Education & Experience 3+ years' experience in customer success, strategic account management or sales experience in a technology B2B sales environment. Direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, consultancy, project management or account management functions. B.S./B.A. preferred; equivalent experience in lieu of degree accepted. Compensation Annual base salary $80,000-100,000 plus variable USD Annual. The base salary range represents the low and high end of the Company's contemplated salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and geographic location. The salary is one component of the Company's total compensation package for employees. Why Join Us? An excellent workplace culture. Competitive salary with performance-related bonuses. Comprehensive medical insurance. Flexible working hours. Educational assistance programs. In-house soft skills training. Who We Are Named a Great Place to Work for seven consecutive years (2015–2021), Poppulo is one of Ireland’s fastest-growing technology companies. Our innovative communication software meets the needs of internal communicators in leading enterprises worldwide. Poppulo is an equal opportunity employer. Apply for this job * indicates a required field First Name * Last Name * Email * Phone Resume/CV Accepted file types: pdf, doc, docx, txt, rtf #J-18808-Ljbffr Read More Read Less
