Client Services Consultant Limerick 3 days onsite 9 Months (Scope for extension) THE DEPARTMENT Limericks Custody Client Service team are responsible for 700+ clients. The department has a high level of interaction with internal teams to source information which enables the team to provide Prompt Quality Responses for all client queries. ROLE Based in Limerick, the successful candidate will have ownership of custody relationships, act as a key point of contact for clients, and support the delivery of high-quality service. The successful candidate will also play a vital role in team oversight, governance, training, and continuous improvement initiatives. This is an excellent opportunity for an experienced individual to join a team who are committed to providing exceptional client service to our network of clients RESPONSIBILITIES Serve as a trusted advisor and primary contact for custody clients, ensuring proactive communication and service excellence. Support and guide daily team operations, ensuring governance, control checks, and workflow efficiency. Lead service reviews, support onboarding, and continuous improvement initiatives to enhance client experience. Facilitate knowledge sharing, coaching, and departmental training to build team capability and performance. Promote a collaborative, inclusive, and high-integrity work environment aligned with GFS values. Uphold risk and control standards while driving productivity and innovation across service delivery. Major Duties Client Relationship Management Ownership of Custody Relationships for assigned clients. Point of consultation for clients. Initiates frequent, proactive communication. Leads / Conducts Service reviews, due diligence preparation/ MIS overview. Supporting new business for more complex client onboarding. Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc. Create and maintain network with peers across the Dept Teams Channels, catch ups etc. Team Oversight and Governance Assist with oversight of a team of client service representatives that are responsible for day to day servicing of our clients. Timely completion of control report checks eg: EOD checklist, Oversight of Dynamic Dashboards, Daily Reconciliations. Ensure governance documentation/systems and initiatives are fully updated and maintained e.g. SP Hub / ASL log / Project Initiatives. Queue management and review of Power BI reporting. Trend Analysis and workflow management. 1st point of consultation for complex issues for junior partners. Identify efficiencies to streamline and enhance our client service offering. Training and Development Participate in training discussions new training or improvements to existing. Facilitate on the job training across the department (using case examples) where required. Conduct inter-department bridge meeting with engagement from senior lead. Track service & delivery results against project plans and SLDs (Service Level Delivery). Ensure associated administrative activities are completed in a timely manner. Monitor service delivery through client reviews, surveys, specific client feedback, consultant feedback etc. Provide appropriate escalation of service & delivery and other relevant issues and/or opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders. Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients. Leadership and Culture Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business. Create and foster an inclusive environment where all partner interact with trust, respect and a shared sense of purpose and collective impact. Assist your Manager to set clear goals, expectations and provide regular updates to the team. Contribute to mid and end of year review process as required by your manager eg provide written feedback on partners you have worked with to develop. Conduct i2i meetings as requested by your manager. Support and guide partners development through daily coaching and training opportunities. Be a mentor for junior partners across the Dept, not necessarily in your own team. Risk and Innovation Adherence to all corporate policies including risk and control policies set forth by the business and all regulated bodies. Continuously risk and control focused on all aspects of service delivery. Creative in proposing and implementing productivity initiatives. Skills/ Experience Several years experience within Fund Services (preferably Custody) Technical knowledge of the securities industry, its products and instruments. Working knowledge of Microsoft applications. Strong leadership skills, and as an advocate for the company. Excellent interpersonal skills including ability to persuade and influence change / best practice. Ability to communicate with partners and clients at all levels. Ability to create and foster an inclusive environment within overall team. Ability to learn and share client strategy, infrastructure, products, and key personnel across the organisation. Proven ability to improve service delivery, efficiency, effectiveness and productivity. ?Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. TLNT1_IJ
Client Services /Loan Servicing Analyst 6 months Dublin Day to day oversight of the assigned Collateralised Loan Obligations ("CLOs") and /or loan portfolios to ensure high Client Experience Levels Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight - ability to engage with Clients to ensure timely execution, Report Review and preparation on CLO and or loan Portfolio's Performance, Monitoring of Service Level Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams Participate in Client Meetings, ensure minutes, and follow up items are closed out Develop strong working relationships with Front Office Relationship Managers Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution Employee Development: Key role in training of support team on Client and deal specific requirements Partner with Global Group Managers to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy. Support key business programs, including business and process improvements which drive greater operational efficiencies and superior client service Serve as an escalation point and communicate effectively with other internal shared services, external investment managers, brokers, and clients. This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management Partner Management: proactively monitor and manage the activities performed within our business partners and hold regular meetings and escalate any concerns Experience Experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent) Strong Client Management Experience and Ability to review deal governing documents Experience in Loans (syndicated, bi-lateral, real estate) very desirable Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices. To proactively monitor and manage the activities performed within our business partners outside of Ireland Effective interpersonal, oral and written communication skills Excellent analytical, organisational and time management skills with the ability to meet tight deadlines Problem solving skills, judgement, and experience to analyze information Proficiency in using Microsoft packages particularly Excel Skills: Client Services Loans (syndicated bi-lateral real estate) review deal governing documents TPBN1_IJ
Connections Contract Manager. Salary: £42,781 - £60,046 per annum (depending on experience and level) Location: Warwick, Wokingham or Glasgow (Hybrid, 1-2 days in the office per week) Contract Length: 6 Months with potential for extension or temp to perm. Start Date: ASAP Are you ready to shape the future of energy? Join us in our mission to make clean, affordable energy accessible for everyone! We are looking for a passionate and exceptional leader to step into the role of Connections Contract Manager. This is your chance to drive positive change and make a real difference in the energy industry! About the Role: As a Connections Contract Manager, you will be a vital part of our Connections Operations team, responsible for connecting low carbon technology to Great Britain's high voltage electricity network. From vast wind farms in Scotland to solar farms in Skegness, you'll be at the forefront of our mission to tackle climate change and achieve a net-zero electricity system by 2050. Your Key Responsibilities: Build Relationships: Develop and maintain excellent relationships with customers across the electricity industry. Manage Contracts: Oversee contractual risks and create solutions that benefit customers, and end consumers. Project Management: Balance the needs of multiple stakeholders while managing contracts from inception to completion. Lead with Inspiration: Set an exemplary standard for your team, deputizing for the Connections team manager and representing Electricity Customer Connections at meetings. What We're Looking For: Proven experience in contract management within the Energy Industry. Knowledge of what is included in a Transmission Contract. Ability to handle multiple queries and complaints from high-profile customers and stakeholders. Innovative thinking to challenge the status quo and drive meaningful change. Understanding of the regulated framework in which licensed companies operate, including STC, Grid Code, and CUSC. Insight into the energy industry's challenges in achieving net-zero by 2050. Strong engagement skills to collaborate with internal stakeholders and business partners. Understanding of Reforms Knowledge of technology platforms and delivery processes. Join Us on This Transformative Journey! At our organization, we are forging the path towards a sustainable energy future. We believe in the power of collaboration and are looking for visionary minds like yours to help us achieve our goals. Your energy can help us build a reliable, affordable, and clean electricity network for generations to come. If you're ready to make a difference, we want to hear from you! Apply now to become a part of our enthusiastic team and let's energize progress together! Your energy, our future, together. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. TPBN1_IJ
Client Services Consultant Limerick 3 days onsite 9 Months (Scope for extension) THE DEPARTMENT Limericks Custody Client Service team are responsible for 700+ clients. The department has a high level of interaction with internal teams to source information which enables the team to provide Prompt Quality Responses for all client queries. ROLE Based in Limerick, the successful candidate will have ownership of custody relationships, act as a key point of contact for clients, and support the delivery of high-quality service. The successful candidate will also play a vital role in team oversight, governance, training, and continuous improvement initiatives. This is an excellent opportunity for an experienced individual to join a team who are committed to providing exceptional client service to our network of clients RESPONSIBILITIES Serve as a trusted advisor and primary contact for custody clients, ensuring proactive communication and service excellence. Support and guide daily team operations, ensuring governance, control checks, and workflow efficiency. Lead service reviews, support onboarding, and continuous improvement initiatives to enhance client experience. Facilitate knowledge sharing, coaching, and departmental training to build team capability and performance. Promote a collaborative, inclusive, and high-integrity work environment aligned with GFS values. Uphold risk and control standards while driving productivity and innovation across service delivery. Major Duties Client Relationship Management Ownership of Custody Relationships for assigned clients. Point of consultation for clients. Initiates frequent, proactive communication. Leads / Conducts Service reviews, due diligence preparation/ MIS overview. Supporting new business for more complex client onboarding. Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc. Create and maintain network with peers across the Dept Teams Channels, catch ups etc. Team Oversight and Governance Assist with oversight of a team of client service representatives that are responsible for day to day servicing of our clients. Timely completion of control report checks eg: EOD checklist, Oversight of Dynamic Dashboards, Daily Reconciliations. Ensure governance documentation/systems and initiatives are fully updated and maintained e.g. SP Hub / ASL log / Project Initiatives. Queue management and review of Power BI reporting. Trend Analysis and workflow management. 1st point of consultation for complex issues for junior partners. Identify efficiencies to streamline and enhance our client service offering. Training and Development Participate in training discussions new training or improvements to existing. Facilitate on the job training across the department (using case examples) where required. Conduct inter-department bridge meeting with engagement from senior lead. Track service & delivery results against project plans and SLDs (Service Level Delivery). Ensure associated administrative activities are completed in a timely manner. Monitor service delivery through client reviews, surveys, specific client feedback, consultant feedback etc. Provide appropriate escalation of service & delivery and other relevant issues and/or opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders. Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients. Leadership and Culture Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business. Create and foster an inclusive environment where all partner interact with trust, respect and a shared sense of purpose and collective impact. Assist your Manager to set clear goals, expectations and provide regular updates to the team. Contribute to mid and end of year review process as required by your manager eg provide written feedback on partners you have worked with to develop. Conduct i2i meetings as requested by your manager. Support and guide partners development through daily coaching and training opportunities. Be a mentor for junior partners across the Dept, not necessarily in your own team. Risk and Innovation Adherence to all corporate policies including risk and control policies set forth by the business and all regulated bodies. Continuously risk and control focused on all aspects of service delivery. Creative in proposing and implementing productivity initiatives. Skills/ Experience Several years experience within Fund Services (preferably Custody) Technical knowledge of the securities industry, its products and instruments. Working knowledge of Microsoft applications. Strong leadership skills, and as an advocate for the company. Excellent interpersonal skills including ability to persuade and influence change / best practice. Ability to communicate with partners and clients at all levels. Ability to create and foster an inclusive environment within overall team. Ability to learn and share client strategy, infrastructure, products, and key personnel across the organisation. Proven ability to improve service delivery, efficiency, effectiveness and productivity. ?Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. TPBN1_IJ
