Operations Analyst - Treasury, Trade Dublin 6 Months The Treasury Operations team supports our EMEA Treasury desks in Dublin and London. The team is responsible for the timely and accurate verification, confirmation and settlement of various treasury products such as money markets and foreign exchange trades. There is a strong emphasis on accuracy and ability to work to strict deadlines. The role requires the ability to clearly communicate issues due to a high level of interaction with the desks and relevant stakeholders. This role is based in our offices in Leopardstown, Dublin 18 Responsibilities Timely and accurate confirmation/verification of money market and foreign exchange trades Timely and accurate settlement of money market and foreign exchange trades post the confirmation and verification process Immediate escalation of trade booking discrepancies to traders/management and timely resolution of same Ensuring client needs are understood and excellent levels of client service are provided. Close liaison with the Balance Management, Balance Analysis and Reconciliations teams to ensure breaks are resolved in a timely and effective manner Responding to client queries (written/verbal) in a timely manner Identifying and implementing process improvements Updating daily/monthly reporting as directed Requirements Very high degree of accuracy required in all transaction processing A team player with exceptional interpersonal and communication skills Time-management skills and ability to prioritise work flows Ability to work to deadlines in a pressurised environment Strong analytical skills Knowledge of treasury products Good PC skills including knowledge of Microsoft Office packages (EXCEL, Access, Word, etc) experience in treasury or banking environment Skills: Operations Treasury Trade banking
Direct message the job poster from Pontoon Solutions Principle Recruiter - Pontoon Solutions -Investment Banking UK & IRE Senior Client Service Analyst - Custody Limerick 6 months One of our Large Financial clients is currently looking for a experienced Client Service Analyst - with Custody or TA, fund experience ROLE Based in Limerick, the successful candidate will be responsible for maintaining and developing client relationships internally & externally. The role entails developing and mentoring team members to understand the products and services that we support to ensure that we provide a superior level of service to our extensive client base. The successful candidate will assist with leading a developing team while at the same time ensure we exceed our client expectations for all custody queries. RESPONSIBILITIES Oversight of a team of client service representatives that are responsible for day to day servicing of our clients. Point of consultation for clients. Initiates frequent, proactive communication. Leads / Conducts Service Reviews. Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc. Track service & delivery results against project plans and SLD (Service Level Delivery), Adherence to risk and control policies that are set forth by and regulated bodies Monitor service & delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc. Provide appropriate escalation of service & delivery and other relevant issues / opportunities to the Client Service Manager. Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business. Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact Set clear goals, expectations and provide regular updates to the team that objectives are being achieved. Support and guide partners development through daily coaching and training opportunities Complete all daily tasks that are expected from a Team Leader to ensure that we are compliant with policies. Skills/ Experience Several years’ experience within Fund Services (preferably Custody) Previous leaderships skills Technical knowledge of the securities industry, its products and instruments. Excellent interpersonal skills including ability to persuade and influence change / best practice. Ability to communicate with partners and clients at all levels. Ability to foster an inclusive environment within team. Ability to learn and share knowledge on client strategy, infrastructure, products, Organisational skills with the ability to multitask and prioritise when needed. Proven ability to drive service delivery, efficiency, effectiveness and productivity. Ability to identify and implement areas of improvement that will have a lasting effect on the department. Team player who understands what it is to be a leader in a developing department Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Analyst Referrals increase your chances of interviewing at Pontoon Solutions by 2x Sign in to set job alerts for “Client Services Analyst” roles. Limerick, County Limerick, Ireland 1 week ago Shannon, County Clare, Ireland 2 days ago Limerick, County Limerick, Ireland 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Senior Client Service Analyst - Custody Limerick 6 months One of our Large Financial clients is currently looking for a experienced Client Service Analyst - with Custody or TA, fund experience ROLE Based in Limerick, the successful candidate will be responsible for maintaining and developing client relationships internally & externally. The role entails developing and mentoring team members to understand the products and services that we support to ensure that we provide a superior level of service to our extensive client base. The successful candidate will assist with leading a developing team while at the same time ensure we exceed our client expectations for all custody queries. RESPONSIBILITIES Oversight of a team of client service representatives that are responsible for day to day servicing of our clients. Point of consultation for clients. Initiates frequent, proactive communication. Leads / Conducts Service Reviews. Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc. Track service & delivery results against project plans and SLD (Service Level Delivery), Adherence to risk and control policies that are set forth by and regulated bodies Monitor service & delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc. Provide appropriate escalation of service & delivery and other relevant issues / opportunities to the Client Service Manager. Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business. Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact Set clear goals, expectations and provide regular updates to the team that objectives are being achieved. Support and guide partners development through daily coaching and training opportunities Complete all daily tasks that are expected from a Team Leader to ensure that we are compliant with policies. Skills/ Experience Several years’ experience within Fund Services (preferably Custody) Previous leaderships skills Technical knowledge of the securities industry, its products and instruments. Excellent interpersonal skills including ability to persuade and influence change / best practice. Ability to communicate with partners and clients at all levels. Ability to foster an inclusive environment within team. Ability to learn and share knowledge on client strategy, infrastructure, products, Organisational skills with the ability to multitask and prioritise when needed. Proven ability to drive service delivery, efficiency, effectiveness and productivity. Ability to identify and implement areas of improvement that will have a lasting effect on the department. Team player who understands what it is to be a leader in a developing department #J-18808-Ljbffr
Senior Client Service - Corporate Actions Dublin 10 months We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Were seeking a future team member for the role of Specialist, Client Service to join our Corporate Trust team. In this role, youll make an impact in the following ways: Analyse monthly/quarterly report data, with problem solving skills Distribute investor interest/principal payments Comply with indenture compliance covenants and business line requirements Reconcile/post quarterly monthly/payment reports To be successful in this role, were seeking the following: Bachelors degree or the equivalent combination of education and experience is required. Experience in an operational area and/or client services preferred. Excellent verbal and written communication. Corporate Actions Skills: operations Client Service banking
Transfer Agency Consultant Dealing Dublin 6 Months Working as part of a dedicated Dealing Team in the Transfer Agency Department, providing high touch client service to a range of Transfer Agency clients. The department provides third party fund services to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, finance, and the Investor Services Centre. The key responsibilities of the role include: Support the Manager and Team Leader in day-to-day activities. Oversight of trade processing Escalation point for TA queries from both internal and external stakeholders Oversight and ownership of stakeholder reporting. Workflow queue management and analysis. Responsible for assigned clients, taking ownership of TA Dealing team activity for these clients. Responsible for system testing where applicable. Ensure all deliverables are sent as per agreed timeframes. Maintaining up to date procedures and checklists. Completion of data protection checks and ensuring all external communication is issued in line with TA policy. Skills/ Qualifications: The successful candidate will benefit from having: Previous Transfer Agency experience Knowledge of Fund Administration and the regulatory environment is desirable. Previous client facing experience. Ability to handle multiple priorities in a fast-paced environment. A flexible approach to work Accuracy and attention to detail Strong PC Skills Microsoft Word & Excel Ability to learn systems used within the Business. Strong communication skills. Ability to work on own initiative. Ability to review and resolve complex queries. A good understanding of effective risk management. Skills: Transfer Agency dealing trade clients
Project Manager - Global Fund Administration Transformation Dublin 12 months Role overview The Fund Administration Business Evolution function has been established to develop capability in the key areas of: Client Change Capital Change Operational Change Innovation Solution Development (the EMEA Innovation Lab) Business Process Analysis The key activities of the Business Evolution function are to develop and deliver business transformation projects and solutions which will enable strategic change to meet key FA objectives in the coming years. The focus will be to meet the challenge and opportunities posed by the emerging trends in the funds industry and wider, utilising robotic automation, artificial intelligence and data analytics. Applications are now being sought from suitably qualified project managers to join the Business Evolution function. Principal Responsibilities The project manager will work in one or a number of the work streams within Business Evolution, key responsibilities will include: Work with Business Evolution colleagues and wider stakeholder groups to develop project business cases. Develop the delivery approach for approved projects, tailoring best practice methodologies as required to enable delivery. Establish, develop and lead project teams. Monitor and report on project performance and issues, escalating issues effectively as required. Develop and maintain integrated project plans RAID logs to underpin delivery. Ensure that best practice benefits and change management methodologies are integrated into project delivery Understand and manage stakeholder requirements. Present and communicate on project progress or other topics to a wide range of audiences. Advocate for Business Evolution activities throughout Skills / Experience The Project Manager will display the skills and experience outlined below: Experience: experience in leading project delivery teams from concept to closure using best practice tools and techniques as required e.g. Agile & traditional. Has led change and transformation projects, specifically systems implementation and strategic organisational change. Has worked with robotic process automation and artificial intelligence. Skills: Project Manager agile transformation
Client Service Analyst - Custody Limerick 6 months One of our Large Financial clients is currently looking for a experiencedClient Service Analyst - with Custody or TA, fund experience ROLE Based in Limerick, the successful candidate will be responsible for maintaining and developing client relationships internally & externally. The role entails developing and mentoring team members to understand the products and services that we support to ensure that we provide a superior level of service to our extensive client base. The successful candidate will assist with leading a developing team while at the same time ensure we exceed our client expectations for all custody queries. RESPONSIBILITIES Oversight of a team of client service representatives that are responsible for day to day servicing of our clients. Point of consultation for clients. Initiates frequent, proactive communication. Leads / Conducts Service Reviews. Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc. Track service & delivery results against project plans and SLD (Service Level Delivery), Adherence to risk and control policies that are set forth by and regulated bodies Monitor service & delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc. Provide appropriate escalation of service & delivery and other relevant issues / opportunities to the Client Service Manager. Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business. Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact Set clear goals, expectations and provide regular updates to the team that objectives are being achieved. Support and guide partners development through daily coaching and training opportunities Complete all daily tasks that are expected from a Team Leader to ensure that we are compliant with policies. Skills/ Experience Several years experience within Fund Services (preferably Custody) Previous leaderships skills Technical knowledge of the securities industry, its products and instruments. Excellent interpersonal skills including ability to persuade and influence change / best practice. Ability to communicate with partners and clients at all levels. Ability to foster an inclusive environment within team. Ability to learn and share knowledge on client strategy, infrastructure, products, Organisational skills with the ability to multitask and prioritise when needed. Proven ability to drive service delivery, efficiency, effectiveness and productivity. Ability to identify and implement areas of improvement that will have a lasting effect on the department. Team player who understands what it is to be a leader in a developing department Skills: Client Service custody Tranfer Agency fund
Transfer Agency /Client service Fund Administrator 12 months Dublin One of our large financial clients is currently looking for a motivated person within Transfer Agency Respond to all investor queries within the agreed client SLA. Respond to and assist on all queries and escalations from processing teams (Dealing, Cash Settlements, Distributions, etc.). Manage risks through engagement with internal teams within Transfer Agency to resolve queries Engagement with Fund Accounting, Custody and other service providers to the fund Take the lead in your team on client/internal escalations and projects Organise and manage a rota within your team of daily / weekly tasks Supervise the day-to-day activities and staff within the team Managing SLAs within Transfer Agency and escalating any potential late deliverables to the management team and / or client SKills Responsible for accurate and timely completion of assigned tasks. Third level qualification is preferred or the equivalent combination of education and experience Experience in Transfer Agency is preferred. Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations or client service is required. Must be capable of working as part of a team and also on own initiative Training & support provided Career progression for high achieving candidates Please apply with your most resent CV Skills: customer service Transfer Agency Excellent communication skills
