Join to apply for the ICT Specialist role at Pobal . Key Responsibilities Systems Operations Provide technical insights and guidance to development teams throughout the software development lifecycle. Oversee the management of multiple Microsoft 365 tenants, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune, Power Platform, Power BI, and related applications. Supervise Active Directory/ADFS on-premise, Group Policy Management, Azure AD (Entra ID) infrastructure, Exchange on-prem, and SharePoint on-prem. Develop and implement automation strategies using AI, PowerShell, Power Platform, and Logic Apps to streamline processes. Administer and manage on-premise systems and applications. Ensure the maintenance of key corporate and program‑related systems. Oversee device management and onboarding processes using Microsoft Endpoint Manager (Intune). Lead the implementation of new solutions, including migrations from on‑premises. Continuously seek opportunities to automate and enhance processes. Testing and QA Provide Level 3 technical support for critical applications within the ICT escalation process for end users. Utilize call‑logging software to document and resolve user incidents within specified SLAs. Diagnose and troubleshoot complex issues using advanced technical expertise, product knowledge, communication, and problem‑solving skills. Raise tickets with vendors when necessary and collaborate with them to resolve issues. Serve as an escalation point for the ICT Service Desk/Support Teams for logged cases/issues. Ensure a high level of service excellence in relation to the planning and delivery of projects, services and supports. Maintain and grow a culture of continuous learning and improvement in the team ensuring that the support model applied is adaptable and meets changing requirements and contexts. Take ownership of the escalation and categorisation process that is in place and proactively manage to ensure excellence in project management tools and techniques. Any other duties within the general requirement of this job description which may be required from time to time. Governance and Compliance Monitor, verify, and maintain daily processes, including logs, alerts, and maintenance plans. Develop and maintain comprehensive documentation and training materials. Follow ITIL standards and ensure compliance with governance policies. Participate in audits and penetration tests and lead the implementation of the audit and penetration test results. Service Delivery and Excellence Maintain a customer‑focused approach at all times, ensuring high levels of customer satisfaction. Support the development of knowledge across operational teams through training and upskilling. Act as a role model to teammates, engaging positively and constructively with both customers and partners. Ensure that all staff adhere to all standards and procedures. Understand the impacts of change and support teams through transitions by analysing needs and engaging with relevant stakeholders. Lead initiatives to improve service delivery and operational efficiency. Collaborate closely with different infrastructure and business teams. Required Experience A minimum of 10+ years of relevant experience in ICT administration and support. Excellent communication, report writing, organisational, and interpersonal skills. Qualifications Relevant third‑level qualification (e.g., degree) or equivalent is desirable. Advanced certifications in Microsoft 365, Entra ID, Active Directory, or related technologies are highly desirable. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to login/register. Location: Dublin, County Dublin, Ireland Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Information Technology Industry: IT Services and IT Consulting #J-18808-Ljbffr
Job Details Role Requirements Role Requirement 1 Support & Services Plan and carry out unannounced compliance visits/inspections of early years services as allocated (by Compliance Administrator) to meet agreed targets and timescales as set out by Compliance Managers. Record all issues identified during the course of the compliance visit/inspection and ensure the accuracy of same. For ECCE, AIM Level 1, AIM Level 7, CCSP and Core Funding, assign a categorisation to the childcare services based on the relevant findings. Under NCS, conduct a "review" of a series of legislative requirements and conduct contractual checks and determine if the service is "compliant" or "non-compliant" for each. On an ongoing basis, ensure completed compliance forms are submitted to the relevant ICT system, and finalised for review by the Compliance Reviewers. Conduct follow up visits where required to ensure the appropriate steps have been actioned by the service provider to rectify certain non-compliance issues identified. Liaise closely with the Compliance Reviewer and provide explanations/ confirmations where required. Assist in the preparation of reports and complete any follow up actions arising from visits/inspections undertaken. Assist with responses to queries submitted through the compliance visit mailbox, Early Years Provider tickets and the Early Years' Service Provider Centre, as necessary. Engage in the formal NCS appeals process by providing requested information and explanations in a timely basis. Role Requirement 2 Training and Upskilling Required to undertake a comprehensive training programme which focuses on both the technical elements and generic inspection skills relating to the role. Participate in ongoing training, practice development and upskilling to reflect any changes to the childcare schemes including NCS. Role Requirement 3 Monitoring and reporting Liaise closely with Compliance Managers, escalating matters as appropriate, and informing them of any significant/ongoing issues identified arising from compliance results in a timely manner. Role Requirement 4 General Assist in implementing, developing and maintaining efficient and effective systems including the use of the Early Years Platform (EYP) and SharePoint systems. Attendance and proactive participation at Compliance Team meetings. Assist in the preparation and updating of internal procedures documents for use by Visit Officers during visits. Assist in the identification and reporting of issues of risk. Contribute to the innovation and continuous improvement of the Compliance Section in the CAR Directorate. May be required to provide administrative supports for periods e.g. collate relevant data and produce regular reports Required Experience 2 years minimum of relevant experience Administration work experience/knowledge Strong organisational skills and a proven ability to work to deadlines Proficient in MS packages (e.g. Excel, Word and Outlook) Knowledge of workings of the community/voluntary/public sector Knowledge of Government Accounting Regulations Prior exposure to the Early Years sector Note that a high degree of flexibility is required and there may be an occasional requirement for some overnight visits. Qualifications & Essential Requirements Educational attainment to Level 8 qualification equivalent is required Full driving licence and provision of car for business purposes Complete the Garda vetting process To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
