Job Details Role Requirement 1 Programme Funding Management and Service Development Support the processing of grant applications and payments. Assist in payment of funds to beneficiary groups via payment set up and other data inputs to Sun Accounts System to facilitate payment run process. Process and review financial reports submitted by beneficiary groups for accuracy, completeness and compliance with relevant programme rules and grant regulation. Carry out administrative and transaction testing on grant expenditure Respond to internal/external queries and information requests, as appropriate in relation to operational activities Support UAT testing and execution. Data entry on My Pobal and all data management functions and support any quality improvement processes in this regard Work in collaboration with Development/Delivery Unit to ensure smooth and efficient upstream and downstream processes Implement and adopt policies and procedures and provide feedback for process improvement Financially appraise and process applications as required. Role Requirement 2 Administration/Operations Support Ensure efficient and effective processing of grant queries, cases and phone calls. Work in collaboration with Development/Delivery Teams to ensure smooth and efficient upstream and downstream processes. Assist in the identification and reporting of issues of risk and complete follow up activities in relation to compliance reports. Appraise and review applications as required. Organise and document internal and external meetings, develop agenda, send out reminders, distribute minutes and provide follow-up. Provide excellent customer service to customers through management, phone calls, good communications and case management. Role Requirement 3 Team Support Engage in daily support and communications within the team so that all customer queries are actioned and resolved in a timely, efficient and knowledgeable manner. Provide regular updates to the relevant staff members on the processes' status. Act as a point of support and advise where other team members require additional assistance to manage particular customer issues and requirements. Support other functions across Social Inclusion and Employment when required and as business needs dictate. Support the development of knowledge through effective team communication and feedback to include standardised responses to issues and queries. Work in other units as required and business needs dictate. Role Requirement 4 Service Excellence Utilise relevant methods, tools and processes to meet and exceed customer needs. Support organisational change and demonstrate flexibility in adapting to service needs. Participate in training/educational opportunities and provide feedback on opportunities to expand own and team skillsets. Engage with existing quality measures and be accountable for own performance against these. Provide ongoing evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to customers. Required Experience At least 1 years' financial management/administration experience Strong organisational skills Proficient in MS packages e.g. Word, Excel, Outlook coupled with CRM, programme databases, SharePoint portals A proven customer service ethos with strong relationship building skills across business teams and external stakeholders Knowledge of workings of the community/voluntary/public sector is desirable Qualifications Business/Finance administration 3rd level qualification (certificate, diploma etc) is desirable. Microsoft software packages (ECDL or equivalent) to QQI level 6 minimum required. View Full Job Description here To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Job Details Role Requirements Role Requirement 1 Specialist Knowledge, Expertise and Self Development Develop, manage and deliver training programs tailored for different internal and external business users using multiple media resources. Design and deliver accessible overviews of our Hive and CRM Systems, to highlight their features and benefits. This will include orientation for all new staff members and specialised training in response to changing roles, business processes, and database functionality. Develop, manage and deliver training programs tailored for different internal and external business users using multiple media resources. Develop resources for internal and external teams using software such as Canva, Adobe Premiere Pro, Powerpoint and more. Work collaboratively with team members within a supportive and creative environment. Role Requirement 2 Interpersonal and Communication Skills Provide tailored training and supports at programme, operational and functional level based on individual and collective training needs analysis and training requests. Create all training collateral including training guides, videos and infographics to ensure users have the ability to resolve issues without having to contact the HIVE & CRM contact team. Provision of support in relation to system reporting and dashboard support, with a focus on using this functionality to make better use of information and data. Support the rollout of new functionality with associated training and support materials. Attend UAT and any other required meetings related to the training projects you are assigned to and ensure you have a high-level overview of the content you will be delivering training on. Demonstrate strong prioritisation skills with assigned projects and deadlines while communicating effectively with relevant stakeholders. Role Requirement 3 Delivery of Results To liaise with key stakeholders to ensure training programmes are fit for purpose and to ensure they are well promoted and well utilised internally in the core business teams. Support relevant business teams to create operational guides and process documents to ensure continuous improvement and learning. Use your own knowledge of the different software's used to share thoughts and ideas on resource creation to internal and external teams to best support the end user. Develop and maintain a library of multi-media support training materials that are readily accessible to users at the point of need. Determine new requirements based on user feedback and work with the relevant business team to implement. Any other duties which may be assigned from time to time by the line manager as appropriate to the grade. Role Requirement 4 Analysis and Decision Making Identify Hive and CRM training and development internally/externally through training analysis and assessments including views, reporting etc. Schedule and plan training outputs for Stakeholders in consultation with SMEs and other members of the training team. Ensure all reporting on training and feedback are gathered in a timely manner. Review of training resources and identifying when updates are needed. Utilising own knowledge and experience by offering advice, ideas and suggestions within the training team and when discussing training requirements with SME's. Actively analysing resources and make informed decisions for enhancements. Required Experience At least 1 year's prior experience in delivering group and individual training in a business setting Strong working knowledge of the Hive & CRM Strong understanding of the role/objectives of Pobal, Early Years, key business issues, its challenges, etc. Experience in the development of effective document and video training materials, including experience in e-learning software such as Canva, Adobe Premiere Pro (or similar) and PowerPoint Previous CRM and Hive support/ training experience Proven customer service and technical support experience Strong relationship building skills across the core business team and external stakeholders. Experience in measuring the success of training interventions and solutions for business teams using the Hive & CRM. Strong verbal and written skills Strong organisational skills, time management, and attention to detail. Desirable: Proven track record in process analysis, design and IT implementation Knowledge of the workings of the community/voluntary/public sector Qualifications Relevant Third Level qualification (e.g. Diploma) in a relevant discipline or equivalent is desirable A relevant train the trainer qualification (essential) A full clean driver's license (essential) View Fully Job Description here To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
