Job Details Role Requirements Role Requirement 1 Customer Support Delivery of excellent levels of customer service, meeting specific activity metrics and the expectations as outlined in Unit strategies. Delivery of excellent levels of service to grantees/beneficiaries/implementing bodies/stakeholders and colleagues, meeting specific activity metrics and the expectations as outlined in Unit strategies. Responsibility and accountability for management of all queries within agreed service level agreements (SLA's), in a solution-focused manner. Review and analyse information received from grantees/beneficiaries/implementing bodies/stakeholders and colleagues against programme rules, guidance, policies and procedures. Proactively support grantees/beneficiaries/implementing bodies/stakeholders and colleagues in relation to reporting, submission of event registrations, grant applications and providing and updating information and key details. Manage the organisation of seminars, conferences, and training sessions for grantees/beneficiaries/implementing bodies/stakeholders and colleagues participation in these as required. Support beneficiary groups in meeting financial and progress monitoring requirements. Support management of escalated queries/risks by support officers and highlight/ escalate issues that cannot be resolved or that require management/Department attention. Work with other team colleagues in the provision on-going training and support to grantees/beneficiaries/implementing bodies/stakeholders. Contribute to quality improvements and simplification of processes for both internal and external customers. Ensure GDPR and data controls meet required standards in all dealings with customer/ client and stakeholder communications. Liaise with the Programme Administration Support Unit as GDPR and data controls meet required standards in all dealings with customer/ client and stakeholder communications. Role Requirement 2 Administration & Operations Support Ensure efficient and effective processing of grant applications, appraisals and event management tasks and processes. Respond to internal/external queries and information requests, as appropriate in relation to operational activities. Work in collaboration with other PDU colleagues to ensure smooth and efficient upstream and downstream processes. Assist in the identification and reporting of issues of risk and complete follow up activities in relation to compliance reports. Ensure accuracy and integrity of information and data on My Pobal or other programme systema s appropriate and all data management functions and support any quality improvement processes in this regard. Support all aspects of UAT planning and execution. Develop and maintain clear, concise instruction on grants administration policies and procedures. Appraise and review applications within scope and perform verification checks and/or review of progress reports for an allocated caseload. To provide admin support in the organisation and minute taking of internal management and Departmental meetings Assist with the development of tools to deliver information requirements, including costing analytics, financial and statistical data and variance analysis. Take responsibility for document management ensuring all programme and relevant unit files and folders are version controlled and stored in an appropriate and accessible location. Role Requirement 3 Team Support Monitor contact channels and systems to resolve or escalate any issues that may impact on the team's ability to deliver services. Review the work of Support Officers and provide feedback and support where required. Engage in daily support and communications within the team so that all customer queries are actioned and resolved in a timely, efficient, and knowledgeable manner. Act as a point of support and escalation and advise where other team members require additional assistance to manage particular stakeholder issues and requirements. Create and maintain a high-quality work environment so team members are motivated to perform at their highest level. Co-ordinate administration support within the relevant delivery unit. Co-ordinate the administration support for cross-directorate programme teams. Work with teammates to develop knowledge and foster a learning culture whilst continuing to develop own knowledge of programme rules, guidelines escalation paths etc. Perform quality checks on team's outputs and gather feedback to support Team colleagues in identifying trends and improve service offering. Role Requirement 4 Service Excellence Provide ongoing evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to customers. Ensure standard responses, SOPs and training documents are kept relevant and up to date. Seek to understand impacts of and adapt to change. Agility to be able to assist other Team's at busy periods to ensure appraisals and another grant work is delivered to an agreed timeframe. Required Experience 2/3 years minimum administration experience Strong organisational skills and the capacity to review the work of colleagues. High proficiency in Dynamics 365 Proficient in other MS packages e.g. Word, Excel, Outlook, programme databases and SharePoint portals A proven customer service ethos with strong relationship building skills across business teams and external stakeholders. Knowledge of workings within the community/voluntary/public sector Qualifications Relevant Third Level qualification (e.g. degree) is desirable To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Job Details Role Requirements Role Requirement 1: System Set Up Assist with maintenance of the L&D Operations SharePoint site, updating the calendar of training events, records, and training materials as required. Maintain the Learning Management System (Nurturing Skills Hub) by updating the training event calendar, records, and materials as needed. Accurately collect data to support programme planning, delivery, reporting, and evaluation. Plan, organize, book, and maintain accurate records of Continuous Professional Development (CPD) training provided directly and indirectly by Better Start. Role Requirement 2: Business Process and Systems Support Support the Early Years Learning and Development Unit, including initiatives related to Equal Start. Ensure tutors and trainers upload attendance and evaluation records to the system in a timely manner, providing system guides as required. Review collated information for consistency and accuracy. Analyse and prepare data for internal and funder reporting and publications as required. Liaise with Pobal staff in Finance, ICT, and other Directorates to ensure timely and efficient business processes. Role Requirement 3: Programme Administration Assist with maintaining efficient and effective administrative systems, including data analysis systems. Administer a calendar of learning and development activities. Manage activities related to learning and development events, such as invitations, room bookings, equipment, resource materials, trainers, and speakers. Liaise with third-party providers regarding training courses, venues, materials, and operational activities to ensure effective delivery of programmes. Collaborate with Better Start teams to schedule events in line with the annual programme plan. Maintain accurate records related to bookings, attendance, evaluations, and payments. Manage procurement requirements for the programme. Role Requirement 4: Customer Support and Service Provide excellent customer service through effective communication and case management. Administer beneficiary registration, booking systems, and calendars. Manage activities related to learning and development events, including invitations, bookings, equipment, resource materials, and administration records. Respond promptly to external queries and information requests. Maintain good working relationships across all directorates. Support online access to systems, materials, and calendars. Perform other duties as assigned within the role's scope. Required Experience Minimum 1-2 years in a similar role. Strong organizational skills. Ability to prioritize tasks effectively. Proficiency in MS Office packages (Word, Excel, Access, Outlook). Qualifications Relevant third-level qualification (e.g., Degree) or equivalent is desirable. To be considered for this role, you will be redirected to and must complete the application process on our careers page. To start, click the Apply button below to Login/Register. #J-18808-Ljbffr
1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Details Role Purpose The purpose of the Project Officer role on the VSS-Pulse project is to design and deliver activities (interventions) supporting victims and survivors of the troubles/conflict. Responsibilities include mapping available services in ROI to develop support pathways, engaging with agencies, forming alliances, recruiting participants, outreach, event management, logistical planning, line management of two outreach workers, record-keeping, and report writing. Role Requirements 1. Project Management Conduct a scoping study to map services and identify gaps. Develop and monitor a project plan with milestones. Create support pathways for victims and survivors. Design documentation to guide outreach workers in needs assessment and referrals. Collaborate with Communications to develop a sensitive outreach plan. Follow PEACEPLUS branding and communication guidelines. 2. People Management Line manage two outreach workers, ensuring clarity of roles. Support staff with psychological/emotional needs as necessary. Foster continuous learning and adaptability within the team. Lead with problem-solving and an agile mindset. Ensure HR policies are followed, including performance management and development. Delegate tasks effectively and support team collaboration. Coordinate with the programme manager on resource allocation. 3. Building and Maintaining Relationships Develop strategic partnerships with service providers for signposting and referrals. Promote available services across the region and Ireland. Identify service gaps and participation barriers. 4. Administration and Organisation Record meetings and maintain project documentation. Organise team meetings and report progress. Recruit and track participants and intervention outcomes. Support evaluation and monitoring systems. Prepare a comprehensive project conclusion report. Required Experience Minimum 3 years' relevant experience. Strong relationship-building skills and partnership experience. Knowledge of the conflict in Northern Ireland and its impacts, including political and security perspectives. Experience in research, scoping exercises, and report writing. Project management experience. Excellent communication and interpersonal skills, handling sensitive issues confidentially. Proficiency in MS Office and Teams. Understanding of social inclusion, reconciliation, and peacebuilding work. Other Willingness to work evenings and weekends as needed. Ability to travel within ROI, Ireland, and N. Ireland. Qualifications Degree or equivalent qualification preferred. Full clean driver's license and access to a car. #J-18808-Ljbffr
