Hospitality Consultant with French Apply About Us: Welcome to Planet, where hospitality expertise merges seamlessly with cutting-edge technology! As a global leader in hotel management software and a world-class player in the payments industry, we are dedicated to delivering efficient solutions that enhance our customers' operations. Our suite of Property Management System (PMS) brands includes Hotsoft from Hoist, Protel On-Prem, Protel Cloud (formerly Protel Air) - all designed to meet the diverse needs of the hospitality industry. At Planet, our cloud and on-premise solutions have been at the forefront of revolutionizing the hospitality industry for over 25 years. Whether it's enhancing front office operations, optimizing online sales, or providing role-specific apps for hotel managers and their teams, we continually raise the bar for excellence. Join us in shaping the future of hotel IT solutions, where your hotel experience meets a passion for technology! Function overview: As a Support & Software Consultant at Planet, you'll play a crucial role in assisting our customers over the phone, chat or via email. With the skills we provide through comprehensive training, you'll troubleshoot issues efficiently and guide our customers on maximizing their software usage. Beyond problem-solving, your responsibilities will extend to consulting with, installing, and training our new hotel customers. We prioritize candidates with a background in the hotel industry, ensuring familiarity with its processes and procedures. An innate curiosity for IT technology is essential. Don’t worry - we'll equip you with the necessary technical knowledge. Our support team comprises individuals with roots in the hotel industry, all of whom have undergone tailored training. What matters most to us is your openness to innovation and your eagerness to explore the intricacies of our systems. Leverage your direct experience in the hotel business or comprehensive industry knowledge to understand and address customer needs. If you're ready to blend your hotel experience with a passion for IT, we're excited to welcome you to our dynamic support team! What will you do: Provide technical support in one of our many products, leveraging the hotel industry experience that you bring with you and the IT knowledge that we train you in. Take ownership of customer inquiries, making decisions independently and assuming responsibility. Communicate articulately and maintain a friendly tone, even in high-pressure situations. Uphold a customer-centric approach, consistently striving to deliver exceptional service. Foster effective communication and collaboration within the team. Willingness to travel from time to time, if needed. Be flexible with your schedule, including availability for shifts and weekends, as hotels operate 24/7. Who you are? You have a passion for learning. We will bring in-depth training for this role, and you will bring your customer and hotel experience. Possess friendly, polite, and respectful manners, with excellent communication skills, demonstrating a strong service orientation towards our customers. Display a keen affinity for IT and a willingness to embrace new technologies, coupled with logical and analytical thinking for effective problem-solving. Work independently with a structured and organized approach, while also being proactive in driving solutions and improvements. Uphold a sense of responsibility and reliability in all tasks, operating with honesty, loyalty, and integrity at all times. Demonstrate critical thinking abilities, contributing to a helpful work environment and maintaining a strong awareness of quality standards. Collaborate effectively within a team environment, projecting self-confidence and a professional demeanor when interacting with customers and business partners. Minimum qualifications: A successfully completed apprenticeship in the field of hospitality and/or the IT industry or other educational equivalent. At least one year of professional experience in front office / reservations. Excellent spoken and written French and English language. German is also a distinct advantage. (Note: The first 4-6 months are in-office for training and side-by-side learning. Thereafter, some degree of home office work will be possible based on how quickly you become proficient.) Why Planet: Benefits For Kilkenny: Company Pension Scheme, Health Insurance, Competitive vacation days as well as an extra day off for your Birthday. Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. #J-18808-Ljbffr
As a Program Manager at Planet, you will be responsible for overseeing and managing the Future State Planet Portal program across various teams and departments. Planet Portal is a strategic project for Planet for 2024 and 2025 and as such has a high profile within the company. You will be the main person facilitating the delivery of the Portal agreed phasing and deliverables through the final quarter of 2024 and into 2025 and beyond. You will be involved in scope setting and sign off on future deliverables as well as discovery, development, testing and go live on all agreed deliverables. You will work with internal Portal teams as well as cloud ops, IDP, internal application domains and IAM to achieve end state delivery. What you will do: Project and Program Management: Creation and maintenance of project and program management plans. Working with multiple internal teams (product, engineering, sales, development, risk and compliance) and external partners to deliver projects. Managing projects related to new functionality, transformation, compliance, client requests, and new product development. Communication on progress to senior executives. Escalating key decisions in a timely manner to decision makers and ensuring transparency on decisions made/needed throughout the programs lifecycle. Budget and Tracking: Maintaining the budget and tracking expenses to ensure financial targets are met. Monitoring and reporting on project progress and financial status. Identifying and resolving blockers and conflicts that may impede project progress. Process Adherence: Adhering to PMO processes and ensuring all project activities comply with company standards. Scheduling infrastructure tasks for go-live and UAT (User Acceptance Testing) environment management. Who you are: Experience: Minimum of 7 years of experience in program or project management, preferably in the payments or financial services industry. Environment: Demonstrated ability to thrive in a fast-paced environment. Leadership: Strong leadership skills with the ability to guide and motivate cross-functional teams. Communication: Excellent call control, presentation, and communication skills. Team Player: A collaborative team player with a positive attitude and strong interpersonal skills. Additional Requirements: Education: Bachelor's degree in Business, Management, or a related field. PMP or similar certification is a plus. Technical Skills: Proficiency in project management tools and software (Confluence, JIRA, PMO tooling, Microsoft Project, PPT). What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and inclusive work environment. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets. #J-18808-Ljbffr
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview: As a Product Owner at Planet, you will play a critical role in shaping the future of the Planet Portal, a flagship strategic product. Your responsibility will be to define, prioritize, and guide the development of the product to meet both customer and business needs. Working closely with engineering, product, and other internal teams, you will ensure that the Portal delivers a seamless, valuable user experience aligned with our company’s vision for growth and innovation in the payments industry. You will collaborate with stakeholders to translate business requirements into a clear product vision and backlog, making key decisions to balance priorities and optimize product outcomes. By leveraging market insights and customer feedback, you will continuously iterate on the product to ensure its success in a dynamic and fast-paced environment. The Planet Portal is a central focus for the company in 2024 and beyond, and as the Product Owner, you will be at the heart of its success - ensuring that it evolves to meet the needs of our customers and remains competitive in the ever-growing payments market. What you will do: Define Product Vision and Roadmap: Develop and communicate a clear product vision and roadmap for the Planet Portal, ensuring alignment with business objectives and customer needs. Backlog Management: Own, prioritize, and manage the product backlog by working closely with cross-functional teams (engineering, product) to ensure features and functionality are delivered efficiently and effectively. Stakeholder Collaboration: Act as the primary liaison between stakeholders and the development team, ensuring clear communication of requirements and managing expectations. Feature Definition: Translate high-level product concepts and business objectives into detailed, actionable requirements (user stories, acceptance criteria) that guide the development team. Iteration Planning and Sprint Reviews: Plan and conduct iteration reviews and sprint ceremonies to continuously refine and adjust the product backlog in response to evolving customer feedback and business needs. Market and Customer Research: Continuously gather insights from customers and the market to ensure the product’s direction remains competitive and value-driven. Delivery Oversight: Collaborate with development teams to ensure the timely and high-quality delivery of new features, addressing any impediments that arise. Who you are: Education: Bachelor's degree in Business, Computer Science, Product Management, or a related field. CSPO, PSPO, or similar Product Owner certification is a plus. Experience: Minimum of 5 years as a Product Owner or in a product management role, preferably within the payments or financial services industry. Technical Skills: Proficiency in product management tools and software (JIRA, Confluence, or similar tools for backlog and roadmap management, and experience with Agile methodologies). Customer-Centric Mindset: Passionate about delivering solutions that enhance the user experience and address customer pain points. Agile Expertise: Strong experience with Agile frameworks (Scrum, Kanban) and product management tools (JIRA, Confluence). Strategic Visionary: Ability to see the big picture and translate strategic business goals into actionable product initiatives. Excellent Communicator: Outstanding communication and presentation skills, with the ability to effectively interact with both technical and non-technical stakeholders. Collaborative Leader: Proven ability to lead and work collaboratively in cross-functional teams, fostering a culture of trust, accountability, and shared purpose. Technical Acumen: Comfortable discussing technical concepts with engineering teams and ensuring alignment with product requirements. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. About Us Company Background: Planet provides integrated software, payment, and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents, we serve customers in over 120 markets. #J-18808-Ljbffr
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview: We are seeking an experienced Quality Assurance Tester to join our team, based at our office in Galway. This is an exciting opportunity to work as part of a team of Quality Assurance professionals testing Planet I.T. systems with a focus on building and executing QA automation practices. You will support the growing delivery of IT development projects across the Payments business. The Merchant Services organization delivers technology solutions for the Dynamic Currency Conversion and Payment Processing business services. What you will do Perform both manual and automated testing on Planet I.T. systems and part of the Payments processing platform. Drive automation practices, automation experience and principles will be an important focus area for this role. Work with QA automation tools (TOSCA, SQL server data). Proficient in QA test case tools such as TestRail to produce comprehensive QA exit reports. Work with the QA and Development teams to implement effective manual and test automation processes. Provide timely and effective communication relating to quality issues. Work as part of a cross-functional IT delivery team to deliver high-quality technology deliverables. Work within an Agile SCRUM environment, working closely with scrum masters, whilst liaising with system developers and users. Responsible for updating QA documentation for each product you are QA owner. Create sprint test exit reporting to ensure full visibility for all stakeholders. Liaise with users for User Acceptance Testing. Who you are 4-years’ experience in an IT QA software tester role. 2-years in an automated QA environment; automated principles and tooling experience. 3rd level qualification in a computer-related discipline or equivalent. QA certification or equivalent accreditation (e.g. ISTQB). Experience with following toolsets: Core: Jira, Automation testing principles (APIs) & tools, TestRail, SQL skills, Confluence Highly Desirable: TOSCA, Selenium or similar automation tool experience Strong problem-solving skills. Excellent communication and interpersonal skills, promoting collaborative team culture. Drive a continual testing process improvement ethos to enhance QA culture. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets. #J-18808-Ljbffr
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market. Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide. To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good. We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition. Role Overview: The Quality Assurance manager will lead the testing effort for their software delivery team(s), working closely with other Product and Technology leaders to understand team and project testing requirements for the delivery of key features for our existing and new software products. The QA manager will report to the Tax Free domain QA Manager and they will be responsible for line management of other QA testers in those teams. As a line manager, they will participate in company goal and performance appraisal procedures and help set learning and development targets for their team members. The QA manager will coordinate with other delivery teams to ensure a necessary standard of quality software release, this will involve oversight of team testing; manual, automation, regression as well as end-to-end system sign-off where applicable. The QA manager will maintain and improve product quality by developing quality assurance plans and preparing documentation and reports by collecting, analyzing, and creating action plans regarding information and trends. The QA manager will conduct hiring processes, when necessary, by identifying suitable candidates, applying assessments, reviewing the results and running interviews. Key result areas Contribute to Technical Governance and represent testing, automation & Quality standards. Team management duties for QA testers. Performance reviews, learning and development and other KPI goals. Maintain necessary quality standards for the software delivery team. Document and communicate these as required. Coordinate Release Sign-off with other QA, Development & IT service mgmt. leaders. Represent and drive QA enablers on technology roadmap and deliverables Be responsible for test environment and test data coordination with other QA leadership Maintain and improve test automation coverage for existing and newly developed software systems in line with chosen tools and methodologies. Define test plans to ensure timely delivery of projects and features necessary to meet customer requirements and timelines. Have oversight and peer review of test case standards within the team. Provide testing effort estimation as required to allow for forecasting of product and technology roadmaps. Who you are: BSc/BA in computer science, engineering or relevant field. 10+ years of experience in software quality assurance, with at least 5 years in a leadership role. Experience managing cross-functional teams in an agile environment. JIRA or equivalent. Test Management & Automation tools (xRay, TestRail, Tosca, Jenkins) What you will need to bring to Planet: Superior analytical and problem-solving capabilities Strong leadership skills, ability to teach and mentor Strong strategic and business mindset Excellent organizational skills Outstanding communication and interpersonal abilities Ability to communicate with personnel at all levels across the organization and to comprehend global business initiatives Expertise in IT development, integration, delivery, and maintenance experience in a global and fast-growth environment. Why Planet : Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now . About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets. #J-18808-Ljbffr
