Director of Sales and Marketing Countrywide Healthcare (part of PHS Group) Barnsley / Central Midlands Full time, permanent position Are you keen to join a successful market-leading company? We’re looking for an enthusiastic and dedicated Sales and Marketing leader to lead and grow our specialist business here at Countrywide Healthcare Supplies. It’s an exceptional opportunity to join our senior leadership team, in a friendly business that continues to grow. You’ll have responsibility for operational leadership, delivery of our sales objectives and helping to build and deliver our longer-term strategic plan. It’s an exciting role that requires a dynamic, hands-on Sales and Marketing professional. Purpose of the Role Reporting to the Managing Director of Countrywide Healthcare Supplies, the Director of Sales and Marketing will be responsible for inspiring, leading, motivating and developing sales and support teams to achieve outstanding performance. They’ll define the future sales strategy, aligning the sales teams towards delivering exceptional customer service and significant profitable sales growth. The role carries direct operational leadership responsibility for our sales and marketing functions. The successful candidate will also provide overall functional leadership and support encouraging a collaborative culture and driving cross business sales opportunities. Working effectively alongside the executive team and front-line colleagues, it’s a fantastic role where you can make a real difference. Key areas of responsibility Operational leadership and delivery Sales to existing customers Business Development – identification and acquisition of new customers Product penetration and “Bundling” selling multiple products to existing and new customers Marketing – responsibility for all marketing activities including digital sales Service – leadership of the sales office and customer retention Customer Experience – ownership of the customer experience As a member of the senior leadership team, contribute to the culture, strategic direction, and success of the business Key accountabilities Sales and Projects Lead, manage and develop the Sales Function. Ensure structure, capabilities and costs meet and deliver the business plan and sales budget. Develop and implement plans to maximise profitable sales growth year on year. Implement and maintain effective Account Management Plans with focus on key drivers of sales activity. Own the Sales and Project Pipeline, growing existing contracts and delivering significant new contracts to drive sales growth. Ensure E Commerce provides a seamless customer experience, maximising SEO, utilising all marketing channels and monitoring success rates via effective evaluation of data. Create the right environment, process and incentives to drive and deliver increased ‘hunting’ of new accounts. Personally lead large bids on behalf of the business. Develop relationships to facilitate the delivery of significant sales wins which will result in a step change for the business. Service Drive and deliver outstanding customer service and minimise customer churn. Own the customer experience, developing tools and insights to drive up satisfaction, increase spend and support customer retention. Marketing Lead and manage the Marketing team, maintain and develop the company’s position in the market. Lead, drive and grow digital sales across the Group. Commercial Pricing – optimise pricing to maximise profitability. With the FD, set and enforce pricing and discounting policy and authority levels. Ensure compliance with authority levels and review pricing policy regularly. Contracts – ensure sales strategy is de-risked and that customers sign up to appropriate commercial contracts which offer adequate protection to CHS and optimise revenue. Targets and Incentive Payments – set sales bonus/targets and commission schemes that align to driving profitable sales growth. Critical Competencies for Success Strong influencing skills, emotional intelligence and a low-ego and collaborative working style. The ability to be engaged, hands-on and to “get stuff done” without overcomplicating issues. The ability to inspire, engage and communicate effectively with a dispersed workforce. High-energy, fast-paced, analytical and commercial with strong analytical skills. Strong leadership DNA. Leadership Delivery. A concise communication style, and a robust and effective approach. Setting high standards of performance, whilst inspiring others to perform at their best. Being approachable and a “champion” of the Commercial team, able to connect with all colleagues/customers. An ability to take the organisation along with them. A strong grasp of detail, able to articulate this detail effectively, and willing to go the extra mile to build an effective business case supported by data. Being highly visible within the business. Commercially Astute An architect of change, identifying and delivering strategic priorities to continuously improve the business. Strong intellect, able to identify and deliver quick wins to support delivery of a long-term strategy. An appreciation of the subtleties and nuances of the healthcare sector, with its broad ranging and diverse customer base. The ability to cut through complexity to present clear, simple, detailed and data focussed solutions. Change Agent In a fast moving, competitive sector, the successful candidate will drive continuous improvement through: A bias for action, with a high energy style, leading to strong and effective delivery. Driven by a desire for constant improvement. Energised by challenge, demonstrating a sense of urgency and thriving under the pressure to achieve. A self-starter, able to challenge the status quo constructively. Motivated by driving the business via growth in existing accounts, new business, and acquisitions. Location Central Midlands or the North. Our main location is in Barnsley. There will be some travel to our Support Centre in Caerphilly and to customers and business sites. In return for your commitment and expertise at Countrywide and phs Group, you’ll benefit from: A competitive salary and bonus structure Company car / car allowance (some national travel required) Buy / Sell holiday scheme Real savings with major supermarkets and retailers through amazing employee discounts Further savings with our phs Direct Online shop Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more… #J-18808-Ljbffr
Field Sales Account Manager phs Hygiene- Area covering Ipswich/ Norwich/ Peterborough What kind of person are you? The right person will be ideally a field-based Salesperson who has experience in developing a sales strategy to protect, grow and acquire business from existing and new customers across multiple industries. This is a fast paced, targeted role so you must work effectively and efficiently in this type of environment. You will have a New Business target (existing and new customers) to hit every period so your drive to achieve this should be unwavering. You will also be required to manage customers’ accounts to ensure that we deliver a best in class service. You will have an outgoing personality and be self-motivated, with the ability to bring positive energy and focus to your team and colleagues across the business. Open to change, you will bring your ideas and work with the Regional Sales Manager and the team improve the way things are done. What you’ll be doing as a Field Sales Account manager: Grow and protect existing customer accounts between an annual spend of £1,500 and £20,000 Acquire New Customers across your regional territory Develop a strategic plan to Protect, Grow and Acquire business in a defined territory Accurately forecast and deliver against New Business and Retention targets Represent phs with brand new customers at the appropriate level Focus on the effectiveness, efficiency and quality of sales activity not just the quantity Use the CRM system to effectively record, manage and develop opportunities What you’ll have: You will have a valid UK driving licence A security check or be willing to get one Has high energy and pace Thrives in a high-pressure sales environment Is resilient and tenacious in their approach to winning new business High professional and personal standards Can be decisive and resilient Someone who can challenge, respectfully, constructively and effectively What you can expect at PHS: To be a key, important player in an exciting time for our business To work with a great team including a supportive senior management team Freedom to operate and as much support as you need You will receive a full, thorough induction and Sales Process training and ongoing development Commission on your sales and a quarterly bonus based on your performance against your targets Your own company car, laptop and phone You can start work from home, but you can get the buzz of working in an office when you work from an operations centre You will use the world’s leading Customer Relationship Manager (CRM) system to help manage your prospect and pipeline data Ongoing support in the field In return for your commitment and expertise, you will get: Base salary of £34,312.00 plus £25,000.00 OTE Uncapped earnings scheme Company car or car allowance Phone, laptop, and kit to work effectively from home and on the road Pension scheme 23 days holiday allowance plus bank holidays Reward Gateway Discount Card – savings from over 800 retailers Buy and sell holiday scheme Enhanced maternity and family friendly leave Full induction training and great opportunities for professional development Accredited ILM training both in house and external Who we are? phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner-occupied shops. phs Group provides vital workplace services to organisations which improve the well-being of employees and customers. It makes over 3.6 million visits each year, whether it’s disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls. You’ll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste. phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process. #J-18808-Ljbffr
Customer Care Team Leader experience? Engaging and Customer Focussed? Team Leader – Customer Service Dublin/Hybrid €38k-€45k Great full time hours Monday – Friday, between 8.30am – 5pm After probation period 3 office days 2 home days Don’t miss this opportunity! We have a rare and special opportunity for you to join us as a Team Leader at phs Ireland – contact centre experience is essential. Ask yourself these questions: Do you have contact centre experience as a Supervisor, Team Manager or Team Leader? Are you looking for a career with an established, secure business? Do you want a better work/life balance with excellent hours (no evening or weekend work)? Are you looking for a rewarding position with a good salary and a great team? Are you engaging, customer focussed, and skilled at leading a contact centre team? If you answered “Yes” to the above, this is the role for you. This is why you will love it here… It’s a role where an enthusiastic, customer centric person will really shine. Working with our Customer Services team in Ireland, together you will ensure that our customers receive the best level of service every time they contact us. Your experience and passion for coaching, mentoring and leading a successful customer service team will be essential whilst also dealing with our customers directly. You’ll also have the chance to help shape our processes and the way we work. It’s a great place to come to work, where you will be truly valued as a team member. The ideal candidate for a Customer Service Team Leader at phs Ireland: Experience as a Team member, Team Leader, Supervisor or Manager is preferred. Experience of successfully leading, coaching and developing a team, with a hands-on approach when supporting the team and the business. An engaging, organised person, experienced with effectively managing customer escalations. A passion for customer care, able to negotiate and balance customer needs or expectations with business objectives. A great communicator, both written and verbal, with an attentive approach, focussed on listening, motivating and bringing the best out of people. A positive, patient attitude with a passion for delivering successful results and solutions. Your role as Customer Service Team Leader at phs Ireland will involve: Motivating, coaching and developing your team to deliver customer excellence on every call. Evaluating performance using key metrics (accuracy, adherence, call waiting times). Evaluating our processes and finding workable solutions to make positive improvements. Delivering on business targets, working with colleagues and stakeholders to ensure the customer is at the heart of everything we do. Reflecting on past results and feedback gathered to develop and provide logical solutions. Creating a positive working environment through meaningful 1-2-1’s, team meetings and coaching sessions. Identifying training needs to help people achieve their full potential. Communicate the business strategy, along with new information, products and services, and setting clear expectations on the behaviours we expect of team members. Helping your team with daily tasks through email/calls. In return for your commitment and expertise, you will benefit from: A good starting salary in a permanent full-time position. No weekend or evening working – great hours Monday to Friday (37.5 hours a week). Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’. Training to expand your skills. We offer accredited ILM training through external and in-house training. 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme. Free Parking onsite so no parking costs. Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more… We would love to hear from you. Apply now. About phs Ireland phs Group provide a range of washroom and floorcare services across the whole of Ireland. Our purpose is ‘putting people at the heart of our products and services’, and the breadth of these services means that we can make a real and genuine impact to customers and their communities and society at large - providing peace of mind and confidence to organisations of all sizes. #J-18808-Ljbffr
Class 2 Service Technician As a key worker working in our Healthcare Division, you play a key part in the success of phs. To our customers, you are the face of the company. Your excellent customer service skills will help keep our customers happy – and ensure they remain our customers! Being an experienced Class 2 Service Technician in our Healthcare division, your responsibilities will include collecting health related waste products ranging from Pharmaceutical, Non and Hazardous Waste as well as clinical. This currently includes providing support to the nation’s Covid testing stations – but whatever your route for the day, you’ll play a vital part in keeping our customers' facilities hygienic and fresh. A day in the life of a Service Technician at phs will involve: You will follow planned routes, using PDA devices to confirm collections and manage any site access issues. We use in-cab technology, but if you can operate a satellite navigation device and a smart phone, you will have no problem with these. You will be using Soft Compaction Vehicles, designed specifically for the service we provide, which are like refuge collection vehicles. Emptying/Collecting Euro Bins containing offensive waste. Supporting Covid testing stations by collecting sealed waste. Completing hazardous Consignment notes/Transfer notes. Returning to your allocated depot every day to empty the waste from the vehicle that was collected. The ideal candidate for a Service Technician role at phs will: Safety and legal compliance are a must. We welcome applications from people with a good safety record. Essential qualifications are a Category C (LGV Class 2) license, current Driver CPC card, and a valid Digital Tachograph Card. To be eligible for this role, you will have held a full driving license for at least 12 months and have attained the appropriate LGV Cat C License. You cannot have more than 6 penalty points and no IN or DD endorsements of less than five years. Be open-minded with regards to the products you will be carrying on your vehicle. Due to the nature of waste we handle, technicians are advised to have vaccinations against Hepatitis B, tetanus/polio, and Hepatitis A is also advised. Employee vaccinations are paid for by phs. In for your commitment and expertise, you will get: A salary of £32,549 (Based on a 45-hour working week Monday to Friday). No scheduled weekend working. 13 paydays per year (Every 4 weeks). Ongoing career development opportunities. Discounts with retailers including O2 and F&B. A 24-hour wellbeing helpline. Pension. Your annual leave will be 31 days (inclusive of Christmas Day) so you have 30 days to book throughout the holiday year. Due to the nature of our work, bank holidays are normal working days except for Christmas Day. About phs: Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain, and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit, and Compliance. Although we welcome candidates from all demographics, we recognise we do not have a proportionate number of female technicians in this location currently and would like to rectify this. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. #J-18808-Ljbffr
Assistant Accountant Ballyfermot, Dublin 10 Great hours Monday to Friday, no weekend work Full Time, permanent position Do you have experience in Accounts Administration, as a Finance Administrator or a similar position? Have you worked in reconciliation roles, processing payments, payroll, and purchase orders? If so, and if you’re looking for a career in a finance setting with an established, market leading company we would love to hear from you. This is your chance to join our friendly team here at phs Group. We have a fabulous team culture here and are looking for the right person to join us, which we hope is you. You will be valued here, and our experienced, supportive team will be there beside you if you need guidance. It’s a busy role so you must be organised and enjoy working in a fast-paced business. Experience is preferred, as we want someone who can work on their own initiative. You will work on different reports and computer systems, and your day is diverse and varied. Your role as Assistant Accountant will involve: Working with Creditors to issue Purchase Orders, match to invoices, and process purchase invoices Reconciliation with Creditors and process payments, dealing with any enquiries Working with Debtors, reviewing Revenue Recognition and liaising with customer care Updating spreadsheets for all departments with any absence information, and processing payroll, liaising with management to ensure all information is accurate Review expenses, process payments and post journals Issue petty cash payments, process cash sales, and reconcile petty cash at the end of each period Period end duties including reports for management, full stock takes, balance sheet reconciliations and bank reconciliations Other tasks include updating stock process, reconciliations of stock transfers and IT support The ideal candidate for an Assistant Accountant: Good experience in a similar role in Finance and Accounts such as Payroll Experience using Microsoft packages such as Excel, Word and Outlook Excellent numeric, verbal and written communication skills Good attention to detail, focussed, with knowledge of ISO procedures The ability to effectively prioritise in a busy environment to meet deadlines In return for your commitment and expertise: A good starting salary of €41,000 in a permanent full-time position No weekend working – great hours Monday to Friday (37.5 hours a week) Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training Apprenticeship opportunities on completion of the probationary period 23 days holiday plus bank holidays (31 days in total) Buy / Sell holiday scheme Amazing employee discounts with major supermarkets and retailers with phsPerks.com Free Parking onsite so no parking costs Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more… If you’re looking for a career with a successful company, and have excellent numerical skills, we want to speak with you! Apply now. About phs: phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during our 60 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. #J-18808-Ljbffr
