Join to apply for the Product Lead - Commercial Enablement role at Phorest Software . About Phorest Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, the UK, Germany, Australia, Finland, the USA, Canada, the UAE and the Netherlands, and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons. Our system touches every point of the salon experience. We have the in‑salon software desktop application, Phorest Go (the native staff application), an online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom‑built white‑label native apps. The Opportunity The Product Lead for Commercial Enablement in Phorest plays a pivotal role in how the company monetises our research and development efforts. You will ensure that monetisation is baked into the product development process with potential revenue impact taken into consideration from the outset, before even a single line of code is written. You’ll embed monetisation strategy and execution throughout the product lifecycle, from early concept through to post‑launch growth. You’ll work closely with Product Managers, Pricing, Product Marketing, and regional commercial teams to shape packaging, positioning, launch readiness, and ongoing enablement. What You'll Do Embed Monetisation in Product Development: Collaborate with Product Managers to ensure monetisation is a core consideration in product scoping and roadmap prioritisation. Translate Pricing into GTM Reality: Operationalise pricing models (in partnership with the Pricing Lead) by designing packaging, launch playbooks, and clear enablement strategies. Drive Product Packaging: Own and maintain the internal package catalogue, aligning with billing systems, sales materials, and global/regional product configurations. Launch Planning & Execution: Partner across product, product marketing, and commercial teams to build and execute Go‑To‑Market plans for new monetised features. Regional Enablement: Act as the commercial point of contact for Grow (CX sales) teams – running workshops, demos, and training to support upsell and adoption. Revenue & Adoption Insights: Monitor performance dashboards, identify trends, and investigate key drivers behind revenue and usage patterns. Performance Reporting: Lead regular reporting within the Product org and contribute to executive‑level updates on monetised product lines. Customer & Segment Targeting: Identify key customer cohorts with strong monetisation potential in collaboration with product and regional leaders. Support Testing & Iteration: Partner with regional teams to test sales motions, messaging, and activation tactics; bring learnings back to product and marketing. Be the Voice of the Field: Gather structured feedback from commercial teams to inform roadmap prioritisation and product refinements. Who You Are Proven experience in product‑led commercial roles within SaaS or B2B environments. Strong commercial acumen: understands revenue levers, pricing mechanics, and customer value drivers. Track record of cross‑functional collaboration across product, marketing, sales, and finance. Comfortable balancing strategic insight with hands‑on execution (e.g. workshops, playbooks, demos). Exceptional communicator with the ability to align stakeholders and drive clarity in ambiguity. Empathy for the customer and frontline teams; confident engaging directly with clients as needed. Organised & proactive – thrives in fast‑moving environments. Experience in the hair and beauty industry is a plus but not essential. Benefits Your wellbeing is important to us – we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive compensation, an Employee Share Purchase Scheme, pension, life assurance, and income protection. We help you travel by providing a bike‑to‑work scheme as well as tax‑saver transport tickets. ♀️ We support the women who work in Phorest by offering 2 weeks leave for fertility treatment, pregnancy loss and menopause. We care for your family and provide enhanced maternity and paternity benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programmes and provide access to many online resources including LinkedIn Learning. Moving house? Phorest employees get 3 moving days. Phorest is an equal opportunity employer. For this position, flexi‑time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Product Management and Marketing Industries Software Development Dublin, County Dublin, Ireland #J-18808-Ljbffr
About Phorest Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company. The Opportunity We are seeking a motivated and results‑driven Package Specialist to focus on upselling packages to existing Phorest clients. In this role, you will leverage your strong sales skills to identify opportunities, tailor package solutions to client needs, and maximize revenue growth. Your ability to build rapport, demonstrate the value of our products, and close deals will be key to your success. What You’ll Do Upselling Packages: Proactively engage with existing clients to promote and sell tailored packages that align with their business goals. Client Engagement: Build strong relationships with clients, ensuring a deep understanding of their needs and how our packages can provide value. Sales Strategy: Develop and implement sales strategies to achieve and exceed monthly and quarterly targets. Collaboration: Work closely with the Grow, Marketing, and Product teams to identify upsell opportunities and deliver cohesive client experiences. Product Knowledge: Maintain in-depth knowledge of Phorest's product offerings, including software features, packages, and value propositions. CRM Management: Accurately document all sales activities, leads and outcomes in the CRM system. Feedback Loop: Provide client feedback to internal teams to support continuous improvement of our offerings. Who You Are Sales Expertise: Proven experience in sales, with a track record of meeting or exceeding targets. Communication Skills: Excellent verbal and written communication skills, with the ability to influence and persuade. Client-Focused: A strong customer‑centric mindset with the ability to identify and address client needs effectively. Product Knowledge: Ability to quickly learn and articulate the value of Phorest's products and packages. Adaptability: Resilient and adaptable in a fast‑paced, target‑driven environment. Collaboration: Strong team player with the ability to work cross‑functionally. Requirements Minimum 2 years of sales experience, preferably in a SaaS or B2B environment. Proven success in upselling or cross‑selling to existing clients. Familiarity with CRM tools (Gainsight) preferred. Passion for the salon, spa and aesthetic industry is a plus. Self‑motivated with excellent organizational and time‑management skills. Benefits Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. We help you travel by providing a bike to work scheme as well as tax saver transport tickets. ♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide Enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning. Moving house? Phorest employees get 3 moving days. Phorest is an equal opportunity employer. For this position, flexi‑time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. #J-18808-Ljbffr
A leading software company in Dublin is seeking a motivated Package Specialist to drive revenue growth by upselling tailored packages to existing clients. This role requires sales expertise, excellent communication skills, and a client-focused mindset. Successful candidates will have at least 2 years of sales experience and a passion for the salon and spa industry. The position offers flexible working options, competitive compensation, and a range of benefits. #J-18808-Ljbffr
A leading software development company in Dublin is looking for a Product Lead - Commercial Enablement. This role involves embedding monetisation strategies in product development and collaborating with various teams to drive packaging and go-to-market planning. Ideal candidates will have proven experience in product-led roles, strong commercial acumen, and exceptional communication skills. The position offers robust benefits and the opportunity for flexible working arrangements. #J-18808-Ljbffr
A leading software company is seeking an Engineering Manager to lead and motivate a team within the Consumer domain in Dublin. The role involves strategic planning, hands-on development, and fostering a culture of quality and efficiency. Ideal candidates should have strong leadership skills and a background in Java development. This position offers flexibility with remote work options and a comprehensive benefits package. #J-18808-Ljbffr
Engineering Manager, Consumer - Remote (to GMT +2) / Dublin 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Phorest Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons. Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps. The Opportunity We are looking for a new Engineering Manager to join our Consumer Group. You will join a multidisciplinary group of technology, product, and design folks in building the future of the hair, beauty, and MedSpa industry. You will be a key member of our team, helping them to add new features and extend our platform to allow our customers to engage, attract, win and retain clients. For this role, you will be primarily responsible for growing, coaching and motivating a team of engineers to reach their own, and in turn Phorest’s goals. You will have the opportunity to be hands‑on but instinctively focus on ensuring your team is set up for success first by removing any blockers. You will be a key member of this team, collaborating with the other engineers and facilitating the day‑to‑day running of the team. You will work closely with the Product Manager and Designer on the team to shape the strategy and also collaborate with other teams where there is a crossover of domains. This is an exciting opportunity for someone who wants a new challenge, where you’ll bring your experience to a supportive, growth mindset environment that will enable us to achieve our goals. You will join a multidisciplinary group of technology, product and design folks in building the future of the hair and beauty industry. What You'll Do Lead an Engineering team within the Consumer domain of our product, including their overall health, productivity and impact. Work with Engineering Managers, Product Leads and other key stakeholders to understand and shape the overarching consumer strategy. Ensure an appropriate balance of new capabilities and technical maintenance is being carried out within each development cycle so that the technical health of the platform is conserved as the platform evolves. Help identify bottlenecks within the team, improve working processes, and ensure software delivery best practices are being used to our advantage. Track the progress outwards to the wider teams, ensuring new capabilities are released on time and to the required quality standards. Champion the observability strategy within the team ensuring relevant service level objectives (SLOs) are set to measure and improve the e‑commerce system’s reliability. Ensure the correct monitoring tooling is in place and proactively identify and address issues. Drive a culture of quality within the team by establishing rigorous processes and methodologies, including high code quality standards, automated testing strategies and comprehensive test coverage for both new features and existing functionality. Contribute hands‑on work as needed, review code and support the design and build of complex distributed systems, guiding the team on appropriate scale, resilience, and reliability solutions. Have direct people management responsibilities for a scrum team, including: Regular 1‑to‑1s with each person to ensure they are happy and engaged, and coach them through any problems. Provide regular feedback and periodic performance reviews. Understand each person’s long‑term aspirations and help them set goals aligned with those aspirations. Attend regular Product and Engineering management meetings, influencing decisions that affect the entire engineering group. Report to the Head of Engineering of the Consumer group, providing regular updates on progress and strategy while sharing any challenges the team may be facing where support is required. Help build our engineering brand by sharing blog posts on the amazing work we do. Who You Are 3+ years of demonstrated impact in a similar leadership role. Bachelor's Degree in Computer Science or a related field. Experience managing people. Strong proficiency and at least 5 years of professional experience with object‑oriented software design, primarily Java. The ability to collaboratively lead the evolution of the team’s strategy, setting unambiguous roadmaps and goals and delivering on them in a healthy, predictable and sustainable way. Comfortable coaching team members, communicating expectations clearly, and delivering frequent feedback. Proven history of building close working relationships with product counterparts and external stakeholders, inspiring and motivating, improving quality and productivity while maintaining technical innovation and excellence. Strategic thinker, expressing and conveying thoughts in meaningful ways in a fast‑paced, evolving environment with a high degree of autonomy. Previous hands‑on development experience with complex distributed systems. Experience working with and managing Agile teams, driving improvement across the whole development process. Experience developing and supporting engineers in their personal growth and career progression, fostering an environment where communication, teamwork, and collaboration are rewarded. Focus on quality while increasing efficiency, delivering value and reducing waste. Benefits Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. We help you travel by providing a bike to work scheme as well as tax‑saver transport tickets. ♀️ We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide Enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning. Moving house? Phorest employees get 3 moving days. Want to learn more about Phorest? Check out nothingventured.rocks for our blog and insights on building an evergreen company from the team here at Phorest. Phorest is an equal opportunity employer. For this position, flexi‑time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. #J-18808-Ljbffr
Engineering Manager, Business Systems - Remote (to GMT +2) / Dublin About Phorest Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands. The platform processes 7 million appointments a month for hair and beauty consumers and is the number 1 salon software brand for premium independent salons in those markets. Our next goal is to become a platform upon which other companies can build applications for premium salons. Our system touches every point of the salon experience: from the in‑salon software desktop application to Phorest Go (the native staff application), the online bookings website, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments, we send over 3 million SMS and 4 million emails, process 200k online bookings per month and over 150 custom built white‑label native apps. Opportunity We’re looking for an Engineering Manager to lead our Business Systems team within the Foundations pillar at Phorest. This is an exciting time to join, as we advance one of our key strategic imperatives – enhancing our business systems to enable Phorest to scale with greater operational excellence. Your mission: enable scale not through headcount, but through smarter systems and automation. You’ll lead a team that builds tools and integrations connecting Phorest’s internal and customer‑facing systems, laying the foundation for scalable, data‑driven growth, reducing manual work and improving the quality and consistency of our operational processes. What You’ll Do Lead & develop the team: manage and mentor a team of backend and systems engineers focused on building and maintaining internal systems and integrations. Create an environment of continuous learning, accountability, and collaboration. Support career growth through clear expectations, feedback, and coaching. Drive system & process improvement: lead development of scalable internal tools and integrations that improve how Phorest operates day‑to‑day. Partner with cross‑functional stakeholders (Operations, CX, Finance, Product) to identify bottlenecks and opportunities for automation. Translate business problems into technical solutions that reduce manual work, improve data accuracy, and increase visibility. Provide technical leadership: guide architectural and technical decisions, ensuring systems are robust, maintainable, and scalable. Stay hands‑on enough to understand the team’s challenges and unblock where needed (around 30–40% of your time). Promote best practices in code quality, testing, observability, and security. Balance short‑and‑long‑term impact: help the team balance immediate operational needs with longer‑term system improvements. Define success metrics for internal tooling and system changes, ensuring measurable business outcomes. Collaborate with your Product Manager to prioritise initiatives that move the needle. Foster cross‑functional collaboration: act as a trusted partner to regional and functional leaders, ensuring technical solutions align with business objectives. Communicate clearly with both technical and non‑technical stakeholders, creating shared understanding of priorities and trade‑offs. Build for scale & reliability: ensure internal tooling, data pipelines, and integrations can scale in line with Phorest’s growth. Drive standardisation, reducing system fragility and improving operational resilience. Who You Are 5+ years of software engineering experience, with 3+ years in a team leadership or management role. Comfortable leading through ambiguity – creating clarity where paths aren’t always well‑defined and guiding teams through evolving priorities with confidence. Strong people‑management skills: experienced in coaching, mentoring, and developing engineers. Proven ability to lead engineering teams working on business systems, internal tools, or backend integrations. Technical background in object‑oriented design, preferably Java or similar JVM languages. Experience designing and scaling API‑driven or event‑based systems. Comfortable working in a cross‑functional environment – collaborating with operations, CX, finance, or product teams. Excellent communication skills: able to translate technical detail into compelling narratives that bring people both technical and non‑technical alike on the journey with you to achieve real business impact. Pragmatic and outcome‑driven: you focus on the 90% solution that delivers impact faster. Admittedly a leader experienced in leading teams through change, fostering resilience in a fast‑paced and evolving environment. Preferred Experience Experience with Salesforce, Zendesk or similar enterprise/business systems. Familiarity with data integration, ETL pipelines, or system synchronisation across multiple tools. Exposure to internal automation platforms or workflow orchestration. Experience managing remote or geographically distributed teams. Previous work in SaaS, customer success, or operations‑heavy environments. Benefits Your wellbeing is important to us – we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing we provide competitive compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. We help you travel by providing a bike‑to‑work scheme as well as tax‑saver transport tickets. ♀️ We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programmes and provide access to many online resources including LinkedIn Learning. Moving house? Phorest employees get 3 moving days. Phorest is an equal opportunity employer. For this position, flexi‑time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit. #J-18808-Ljbffr
A tech company specializing in salon management solutions is seeking an Engineering Manager for their Business Systems team. This role involves leading and developing a team to enhance operational excellence through smarter systems and automation. Applicants should have over 5 years of software engineering experience and strong people-management skills. The position offers the flexibility of remote work and an engaging benefits package. #J-18808-Ljbffr
Senior Software Engineer, Payments - Remote (to GMT +2) / Dublin Join to apply for the Senior Software Engineer, Payments - Remote (to GMT +2) / Dublin role at Phorest Software About Phorest Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons. Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps. The Opportunity Phorest is expanding its Payments solutions, delivering both online and in-store payment experiences to thousands of businesses and staff daily. Our goal is to ensure Phorest can facilitate any type of financial transaction that occurs between our salons and their end customers. This is a technically complex and challenging domain, and one which has a huge potential impact for the future of the company. What You'll Do Take ownership of redesigning and improvement for core components within the Payments solution in Phorest, leading the design and implementation of resilient, scalable, and maintainable systems that support future product growth. Tackle complex architectural and infrastructure challenges, helping to stabilise critical payment flows and prepare our systems for long-term reliability. Make informed, pragmatic technical decisions with the autonomy to influence architectural direction and the technical roadmap for the team. Champion and apply engineering best practices (clean code, testing, maintainability, observability) and support your team in doing the same through mentorship and collaboration. Collaborate with product managers and designers to translate technical groundwork into product feature delivery, transitioning to a product-focused team once core technical challenges are addressed. Keep a high bar for quality and craftsmanship in your day-to-day work, with strong attention to detail and pride in delivering robust solutions. Stay curious and up-to-date with relevant technologies and the payments industry. Who You Are You have 5+ years of professional experience building backend systems in object-oriented languages such as Java, Kotlin, or Scala, ideally in high-throughput or transactional domains. You’ve worked in payments or similarly complex, high-volume industries, and you're comfortable operating in production environments where reliability and performance are critical. You're experienced in designing and building distributed systems that communicate via RESTful and event-driven (e.g. Kafka) architectures, with an emphasis on fault tolerance and observability. You take full ownership of your work, from design and implementation to deployment and production support, and you're comfortable shipping and monitoring your own code in production. You have strong software craftsmanship: you care deeply about writing clean, maintainable code, follow best releasing practices, and advocate for sustainable engineering. You have solid experience working with relational databases, and know how to optimise queries. You’re familiar with AWS-based infrastructure. You thrive in a product-led, agile environment, and you bring a collaborative mindset when working with cross-functional teams. You want to be a technical leader who mentors others, raises the bar on quality and best practices, and brings people along with your ideas. You're someone who challenges assumptions, speaks up with thoughtful opinions, and genuinely cares about building great systems that scale. Benefits Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. We help you travel by providing a bike to work scheme as well as tax saver transport tickets. ♀️ We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide Enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning. Moving house? Phorest employees get 3 moving days. Want to learn more about Phorest? Check out nothingventured.rocks for our blog and insights on building an evergreen company from the team here at Phorest. Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. Referrals increase your chances of interviewing at Phorest Software by 2x Get notified about new Senior Software Engineer jobs in Dublin 7, County Dublin, Ireland . Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries Software Development #J-18808-Ljbffr
Join to apply for the Senior Product Manager - Marketing role at Phorest Software . About Phorest Phorest Salon Software powers almost 10,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, USA, Canada, UAE and Netherlands, and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons. Our system touches every point of the salon experience. We have the in‑salon software desktop application, Phorest Go (the staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white‑label native apps. What You’ll Do Define and own the Consumer strategic product roadmap, in collaboration with your Lead, for Phorest across all regions (USA, CAN, UK, IE, AUS, DACH, FI and UAE), ensuring it aligns with Phorest’s vision. Develop a thorough understanding of the Phorest company vision and strategic imperatives, commercial KPIs and how your pillar’s products impact these. Partner closely with Product Operations and Product Marketing to ensure the successful planning, launch, and adoption of Consumer product initiatives. Lead product discovery and delivery using modern product management practices — hypothesis testing, data validation, and MVP iteration — ensuring features tie directly to measurable customer and commercial outcomes. Maintain clear north star metrics and success criteria for every release, with transparent tracking and post‑launch learning loops. Own the steady‑state product performance monitoring, being accountable for the business impacts of your products, defining product KPIs and monitoring for mid‑to‑long‑term impact. Demonstrate ability to deeply understand the customer through structured discovery (interviews, salon visits, data analysis) and translate insights into validated problem statements that drive measurable outcomes. Distinguish assumptions from evidence, using client feedback loops to inform product decisions. Actively meet with clients, stay current on trends and understand the needs of our clients and how salons work. Be the voice of the salon owner and their clients to drive the creation of the ideal client experience on behalf of salons. Provide easy‑to‑understand proposals or breakdowns of multifaceted problems to connect proposed work to clients’ problems or business opportunities. Engage teams and stakeholders with compelling opportunities and product vision, sharing details needed to understand value, impact and strategic fit. Be recognized as an evangelist for your products, inspire others, generating momentum behind the product vision, strategy, gaining alignment and building trust. Be a thought partner for your Product and Engineering peers, helping to improve the teams’ processes and joint prioritisation alignment. While this role does not have direct line‑management responsibilities, you will act as a mentor, developing product craft and commercial thinking within the wider product management team. Who You Are 5+ years of Product Management experience, preferably with experience in Marketing. Previous experience operating in agile development. Ability to independently manage senior stakeholders, drive cross‑functional alignment and build trust through credibility. Excellent communication and collaboration skills which create clarity for your audience, articulating the most important details and messaging in a manner appropriate for your audience. Ability to lead cross‑functional teams to deliver business outcomes. Use company and industry qualitative and quantitative data to drive data‑led decision making, using adoption, engagement, and monetisation metrics to inform direction, prioritise opportunities and validate outcomes. Expertise in assessing the level of risk vs. reward when making product recommendations and decisions. Ability to make recommendations and understand how best to test or validate these assessments. Experience setting and tracking key metrics/outcomes for the commercial success of your product, connecting roadmap decisions to company vision and commercial outcomes. Proven track record of leading through influence across cross‑functional squads (Design, Engineering, Sales, Marketing, GTM teams and Support), steering alignment through clarity and context rather than control. Seen as a bridge builder — energising peers, helping teams navigate ambiguity, and maintaining momentum behind shared goals. A can‑do attitude with a growth mindset and eagerness to continually learn, and an advocate for coaching others in the product management craft. Ability to thrive in an ambiguous environment with a high degree of autonomy. Having worked in the hair and beauty industry, consumer products or mobile products is a plus. Benefits Your wellbeing is important to us – we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance and Income Protection. We help you travel by providing a bike‑to‑work scheme as well as tax‑saver transport tickets. We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide Enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities, running development programmes and providing access to many online resources including LinkedIn Learning. Moving house? Phorest employees get 3 moving days. Phorest is an equal opportunity employer. For this position, flexi‑time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Product Management and Marketing Industry: Software Development #J-18808-Ljbffr
