This role is for an experienced IT Lab Support Analyst with a minimum of 5 years + experience in a similar role. It will be 5 days onsite in our customers location in Raheen Business Park in Limerick. We will offer a 12 month contract initially which can be extended annually. Role Overview - Supporting operations/end user activities for Lab systems such as: Perform routine audit trail review, Access roster review. Support end user activities Manage ServiceNow request Performing /monitoring analytical PC backups Support vendor activities Author IT related procedures and Work Instructions. Support investigations/CAPAs and Change Controls. & Providing boots on the floor tier 1 Vendor Support Technical Skills: Proficiency with Windows operating systems Familiarity with common software applications (e.g., Microsoft Office, email clients) Basic understanding of networking principles Knowledge of Active Directory Experience with IT ticketing systems Soft Skills: Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to work independently and as part of a team Customer-focused attitude with a commitment to providing high-quality service Eagerness to learn and grow within the role Skills: It Support MS Office Service now Audit Trails Customer Service Rosters CAPAs Benefits: Paid Holidays Medical Aid / Health Care Pension Fund Training Career progression
ICT Cloud & Security Engineer PFH Technology are currently looking for an ICT Cloud & Security Engineer to join our growing team. Location: Dublin 1, fully onsite Contract length: 12-months (with expected extensions) Responsibilities: The ideal candidate will have at least 10-years experience in the following: Configure and manage Microsoft Entra ID (Azure AD) for identity governance, conditional access, and MFA. Implement Privileged Identity Management (PIM) and role-based access controls. Deploy and manage Microsoft Intune for device compliance, application deployment, and endpoint configuration. Configure & manage Microsoft Defender XDR solutions (Defender for Endpoint, Defender for Office 365 etc). Monitor and respond to security alerts using Microsoft Sentinel and other SIEM tools. Apply best practices for securing Azure resources, including network security groups, firewalls, and encryption. Implement Zero Trust principles across identity, devices, and applications. Lead investigations for security incidents and provide remediation strategies. Maintain detailed documentation for configurations, policies, and procedures. Must be able to show a high degree of awareness of cybersecurity best practices and concepts including phishing awareness, Identity and Access Management, Multifactor Authentication, Zero Trust Security Model, Purview specially Information Protection Must have demonstrated experience of threat evaluation and security incident response Must have exposure to and be able to demonstrate experience using an ITIL aligned Service desk and associated principles such as Incident and Service request management, Problem Management, Change Management, continual Service improvement etc. Must be able to demonstrate excellent support & troubleshooting skills for Level 3 Incident Management aligned with ITIL best practices (Incident management, Service Request and Problem Management). Duties: Be willing and capable to work well within a team environment Be able to clearly communicate technical solutions in a user friendly and professional manner demonstrating a customer service mind-set Provide third line support for ICT Operations and other ICT Teams Liaise with other ICT technical team specialists within the tenderers organisation to complete projects, (the response should clearly detail the areas where the tenderer has technical expertise). Be able to follow Incident Management Process. Create and update our Knowledge Management system, SOPs, and Runbooks. To contribute effectively to organisational and team processes and adhere to policies including but not limited to Data Protection and Information Security Be responsible for ensuring the IT systems and applications are maintained to best practice. Recognise system deficiencies and suggest effective solutions while complying with company policies and procedures. Research current best practice technology solutions and translate them into our environment To participate in Change Advisory Board (CAB) and Problem Management meetings and to share information with the support teams. Be responsible for resolution of all tickets within agreed KPI timelines. Carry out any other duties as required. Education: Must hold - Microsoft Certified: Azure Security Engineer Associate AZ-500 Must hold at least one of the following but all three would be advantageous: Microsoft Certified: Security Operations Analyst Associate SC-200 Microsoft Certified: Identity and Access Administrator Associate SC-300 Microsoft Certified: Endpoint Administrator Associate MD-102 PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway. We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status. We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.
