Junior Project Manager PFH Technology Group are looking for a Junior Project Manager to work with our client in the Mid-West. Location: Mid-West Contract: 6 Months Role Overview: The Junior Project Manager will be responsible for visiting Community sites across the region to assess their readiness for the implementation of the new community application. Key Responsibilities: ?Link in service to ensure hospital manager prioritises the project, enabling the ent wlan team engagement on the floor with dept heads and infection control ?Co-ordinate any links into local IT resources where required ?Manage process at a REO level, co-ordinating the user, CATSO, ENt WLAN team ?Link into local departments to understand their needs example handheld devices, Priority departments, current usage, new initiatives, mobile IP phones etc. Managing and maintaining regional Issues log Engagement with end users at all levels across the organisation Engagement with local service providers for local information with respect to local enterprise wireless requirements Attendance onsite to co-ordinate activities where required Ensuring Knowledge Base documentation is up to date Escalate issues appropriately to management or other parts of the organisation if unable to resolve Work as part of a larger programme team Assist colleagues as requested Candidate Profile: Must have a minimum of 2-3 years work experience working in similar lead role specifically in the following areas: oCustomer Service oProject delivery oEngaging with business users and technical teams Must be solution-orientated and have a problem solving mindset Must take ownership in areas of leadership and problem resolution Demonstrate initiative and proactiveness in all areas of responsibility Must have good Microsoft Excel skills and adequate knowledge of other MS Office applications (Teams, Outlook, Word etc) Good at working as part of a team and ability to take lead Demonstrate good analytical, problem solving and decision-making skills Ability to understand complex data and recognise discrepancies, gaps and errors Carry out telephone and office communications in a professional, courteous and respectful manner at all times Business Competencies: Leadership skills Technical professional knowledge Strong problem-solving skills Strong planning and organisation skills Ability to adhere to processes working accurately and precisely within set processes and procedures documenting and enhancing where needed. Excellent verbal and written communication skills Excellent teamwork and interpersonal skills. Proven ability to organise own work and that of others, working in a structured, methodical and organised manner. Self-starter with a willingness to take responsibility The ability to interact with key stakeholders in a professional manner Willing to travel to HSE sites as required. PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway. We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status. We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.
Level 2 Support Technician PFH Technology are seeking a ICT Support Technician to provide Level 2 -Remote or On-Site Technical Support to our client. Location: Dublin 18 Contract length: 12 Months Key Responsibilities: Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region Establish and build on good working relationship with customers Troubleshoot and if required, referral of hardware faults to third parties Where appropriate, assign warranties on hardware to third parties System administration using Active Directory Set up / amend Windows accounts/mailboxes Access and update email branding site for new and staff movers Management of generic NCHD accounts and profiles Activate and patch network points, liaise with electrical contractors and HSE voice / networks staff Assist the networks team when necessary Broadband site support, troubleshoot and diagnose problems. Liaise with the user broadband supplier and / or network support where faults occur Troubleshoot system problems, diagnose and solve software faults e.g. Citrix Install and configure computer hardware and peripherals, operating systems and applications Involvement with the roll-out of new systems National and Local (IPMS, NIMIS, ENDORAAD, TRACK&TRACE etc.) and systems through Service Introduction System Administration amend privileges / security permissions on server shares, setup of new shared folders on existing shares Liaison with IPMS, NIMIS and Lab systems admin personnel regarding account setups Manage pst requests and data requests for staff moves Liaise with third party vendors for software \ hardware installations Support for new sites, installations of hardware in new locations and co-ordinating office moves to other sites Deal with how to and information requests including data security and ICT policies Liaison with local and national ICT teams, e.g. Server and Network management Install individual software requests Managed Print devices liaise with vendors including IP information Arrange, follow or advise information regarding disposal of old or obsolete equipment Access consoles to push or provide solutions for requests e.g. Content encryption Carry out backup routines and tape changes in some cases Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate Other Coordinate office activities to secure efficiency and compliance to procedures and processes Create and update records and databases with personnel, financial and other data Submit timely reports and prepare presentations/proposals as assigned Assist colleagues as requested Candidate Profile: Must have a minimum of 1 years experience working in an IT Support environment Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing. Demonstrate good problem solving, analytical and decision making skills Demonstrate evidence of production of quality deliverables Demonstrate understanding of Irish Healthcare system Business Competencies: Excellent written and oral communication skills Excellent teamwork and interpersonal skills. Proven ability to organise work with an organized manner Self-starter with a willingness to take responsibility The ability to interact with key stakeholders in a professional manner Education Third Level Education Qualification is preferable. PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway. We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status. We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.
Primary duties and responsibilities of the position are as follows Provide day-to-day IT support for Project execution with responsibilities for. The installation and configuration of operating systems and application environments. Testing and verifying installed software to ensure absence of run time errors or software bugs. System Recovery test and execution including imaging and data backup. Provision of technical support/direction to OT, Engineering, Validation, Quality and 24/7 IT support teams. Support the design and build of secure, robust, highly available, fit-for-purpose and future-proof application environments. Create technical documents required to complete SDLC document set and support development and maintenance knowledge articles for support teams. Lifecycle Management Build, installation, configuration, qualification typically supporting 3rd party system integrator or equipment supplier. Triage issues relating to Software, OS, Hardware, Network, or Scientific Equipment setup/interfaces Validation/Qualification support Understanding of GAMP formal qualification (URS, FS, DS IQ, OQ, PQ, UAT, SR) Change control and configuration Management Data integrity ALCOA+ Security application and operating system patching Resilience and continuity System Recovery planning, testing Provide support for customer impacting priority incidents relating to the security, performance and availability of IT Lab Applications and Data. Qualifications Relevant degree in IT, Computer Science, Mechatronics, Electronics or similar Experience in pharmaceutical or life sciences industry preferred Understanding of Quality Assurance, IT System Life Cycle, Compliance and Data Integrity Ability to understand various technologies and effectively master complexities of application architecture, design and integration. knowledge and understanding of applications such as Empower, LabX, SampleManager, MODA, Vi-Cell Blu, Synergy, Molecular Devices CSI Motivated self-starter who is comfortable working in an individual or team-based capacity to achieve departmental and project goals. Good verbal and written communication skills Skills: Bug tracking SDLC technical documentation gamp triage recovery planning
PFH Technology are currently looking for an ICT Cloud & Security Engineer to join our growing team. Location: Dublin 1, hybrid Contract length: 12-months (with expected extensions) Note: Must hold - Microsoft Certified: Azure Security Engineer Associate AZ-500 Responsibilities: The ideal candidate will have at least 10-years experience in the following: Configure and manage Microsoft Entra ID (Azure AD) for identity governance, conditional access, and MFA. Implement Privileged Identity Management (PIM) and role-based access controls. Deploy and manage Microsoft Intune for device compliance, application deployment, and endpoint configuration. Configure & manage Microsoft Defender XDR solutions (Defender for Endpoint, Defender for Office 365 etc). Monitor and respond to security alerts using Microsoft Sentinel and other SIEM tools. Apply best practices for securing Azure resources, including network security groups, firewalls, and encryption. Implement Zero Trust principles across identity, devices, and applications. Lead investigations for security incidents and provide remediation strategies. Maintain detailed documentation for configurations, policies, and procedures. Must be able to show a high degree of awareness of cybersecurity best practices and concepts including phishing awareness, Identity and Access Management, Multifactor Authentication, Zero Trust Security Model, Purview specially Information Protection Must have demonstrated experience of threat evaluation and security incident response Must have exposure to and be able to demonstrate experience using an ITIL aligned Service desk and associated principles such as Incident and Service request management, Problem Management, Change Management, continual Service improvement etc. Must be able to demonstrate excellent support & troubleshooting skills for Level 3 Incident Management aligned with ITIL best practices (Incident management, Service Request and Problem Management). Duties: Be willing and capable to work well within a team environment Be able to clearly communicate technical solutions in a user friendly and professional manner demonstrating a customer service mind-set Provide third line support for ICT Operations and other ICT Teams Liaise with other ICT technical team specialists within the tenderers organisation to complete projects, (the response should clearly detail the areas where the tenderer has technical expertise). Be able to follow Incident Management Process. Create and update our Knowledge Management system, SOPs, and Runbooks. To contribute effectively to organisational and team processes and adhere to policies including but not limited to Data Protection and Information Security Be responsible for ensuring the IT systems and applications are maintained to best practice. Recognise system deficiencies and suggest effective solutions while complying with company policies and procedures. Research current best practice technology solutions and translate them into our environment To participate in Change Advisory Board (CAB) and Problem Management meetings and to share information with the support teams. Be responsible for resolution of all tickets within agreed KPI timelines. Carry out any other duties as required. Education: Must hold - Microsoft Certified: Azure Security Engineer Associate AZ-500 Must hold at least one of the following but all three would be advantageous: Microsoft Certified: Security Operations Analyst Associate SC-200 Microsoft Certified: Identity and Access Administrator Associate SC-300 Microsoft Certified: Endpoint Administrator Associate MD-102 PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway. We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status. We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage. Skills: MD-102 AZ 500 SC-300 SC-200
Project Manager PFH Technology are currently looking for a Project Manager to join our growing team. Role Overview: As a Project Manager you will manage the process of planning, coordinating and delegating responsibilities for completing the Programmes specified IT objectives. This may include software development, hardware installation or upgrades, network upgrades, business analytics and data management initiatives. In devising appropriate IT solutions, it is expected that the resource will support and/or manage the development, implementation and provision of a core, enterprise level system across prioritised functional areas. Location: Limerick Contract Length: 6 Months Key Responsibilities: Support the development and facilitate execution of functional plans for each programme stream, ensuring alignment with the overall plan Develop project documentation and reports. Plan and sequence activities for project delivery teams. Coordinate daily project activities. Present any Change requests/Change Logs for approval. Responsible for coordination of reporting from each programme stream on a monthly basis, tracking delivery against objectives. Sign-off on deliverables to the project with Programme Manager as appropriate. Complete assigned projects tasks on time and on budget as per the work plan. Contribute ideas/expertise and collaborate with other team members on an ongoing basis Share project information and knowledge with other team members and interested stakeholders as per the internal communications plan. Escalate any issues or change that might affect the projects success to the Programme Manager. With the Programme Manager, develop recommendations to take to the Steering Group for decision at key milestones in the process. Candidate Profile: Knowledge of IT infrastructure. Experience in integration and transformation ICT projects/programmes. Experience of managing digital healthcare projects to successful outcomes. Self-motivated individual with excellent customer service and strong working/team building relationship skills. Good judgment and solution-oriented. Strong conflict resolution, negotiating and influencing skills. Project risk and issue management skills. Experience in drafting proposals and business cases. Document management (library management and compiling reports for different groups). Experience operating within a matrix organisation, and effectively working with colleagues from a range of disciplines in order to deliver projects. Experience of vendor management of major software vendors and system integrators. Experience of governance and oversight of projects. PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway. We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status. We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.
PFH Technology are looking for a Technical Coordinator to join our Team. Location: Cork hybrid Contract: 12-month contract with expectation of extension Essential: Good business understanding of cloud platforms Certification: AZ 900 certification is preferred Role Overview Thesuccessful candidate will report into the Cloud Enablement and Adoption Lead. They will assist in the smooth running of the department with the following responsibilities: Duties and Responsibilities Assigning helpdesk tickets -Ensures delivery of Level 1 support and that tickets are referred to the relevant third parties (e.g. Field Engineers or Level 2 Technical resources, etc.) where the request cannot be resolved by the Helpdesk group. Manage the mailbox with tickets and assign to teams as relevant Writing SOPs Report on SLA compliance Assisting Claire on projects 35 50 projects at a time Cost management reports Using DevOps Boards to manage PM aspects of the role. Maintains and updates knowledge database of known issues and the actions to allow their resolution to support effective problem resolution. Analyses ticket volume and issues to identify underlying issues and proposes mitigation strategy. Ability to organise work schedules and plan project work. Education: Azure Boards Knowledge (DevOps) Cloud Foundational Knowledge (AZ-900) We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status. We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage. PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway. Skills: Project Coordination Assign tickets AZ900 SOPs
IT Field Engineer *Must have full clean drivers license Role Overview: As an EUC Field Engineer you will be responsible for supporting customers IT infrastructure. You will be responsible for resolving technical issues and taking preventative action to ensure business continuity for our customer base. Location : Sligo Responsibilities include, but are not restricted to: Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system; including travel to sites to support users. Establish and build on good working relationship with customers. Troubleshoot and if required, referral of hardware faults to third parties. System administration using Active Directory. Troubleshoot hardware/software issues Install and configure computer hardware and peripherals, operating systems and applications. System Administration setup of new shared folders on existing shares. Liaise with third party vendors for software\hardware installation. Data transfers/migration Deal with how to and information requests including data security and ICT policies. Document new solutions. Managed Print devices liaise with vendors including IP information. Access consoles to push or provide solutions for requests e.g. Content encryption. Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate. Other Create and update records and databases with personnel, financial and other data. Submit timely reports and prepare presentations/proposals as assigned. Assist colleagues as requested. Experience: Experience in an IT hardware environment with particular experience in Windows & 10 Windows 11 installations. Demonstrate good problem solving, analytical and decision-making skills. Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this role. Excellent communication skills. Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing. Demonstrate evidence of production of quality deliverables. Candidate Profile Third Level IT Qualification is desirable. Candidates with Microsoft Certifications would prove advantageous Ability to work collaboratively across multiple teams and phases of project delivery. Excellent communication and documentation skills. Experience with IT governance and security policies desirable PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway. We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status. We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage Skills: Hardware Support Software Support
PFH Technology Group is seeking a SeniorNetwork Engineer to join our team. Objective: We are looking for a Senior Network Engineer (Level 3) to design, implement, maintain and support our clients growing network infrastructure. Contract: Permanent Location: Cork, hybrid with monthly site visits to Dublin required Required Experience:Palto Alto, SonicWall, Cisco ISE Requirement: Full Irish Driving Licence Responsibilities Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Monitor performance and ensure system availability and reliability. Monitor system resource utilization, trending, and capacity planning. Provide Level-3 support and troubleshooting to resolve issues. Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. Select and implement security tools, policies, and procedures in conjunction with the companys security team. Liaise with vendors and other IT personnel for problem resolution. Maintenance and support of Windows server systems, backups storage and Local Area Network technologies. Maintenance and support of Microsoft Exchange, Active Directory. Maintenance and support of client hardware, including roll-out of new clients, upgrades and hardware repairs including network printers. Ensure all IT security policies of the company are always implemented and adhered to. Review and updating of all IT process documentation. Maintenance of database software. Perform system backups. Gathering requirements and translating business needs into business solutions including technical recommendations. Being a key contact on site for all IT related queries. Perform system backups. Required Experience Proven hands-on network engineering experience (at least 4 years). Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS). Solid understanding of the OSI or TCP/IP model. Hands-on experience with monitoring, network diagnostic and network analytics tools. Experience with: Windows 11 Server 2008 / 2012 Exchange 2010 / 2013 VMware Active Directory Networking CISCO Palo Alto Webex Aruba Sonic WALL Education: Bachelors degree in technology or computer science. CCNP or higher (CCIE and/or CISSP highly valued). PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway. We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status. We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage. Skills: Cisco ISE, Palo Alto, SonicWall
