Finance Analyst Agency support not required for this role About Pepper Advantage Ireland: Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €20bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties. As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and South East Asia, we employ over 3,500 people and have over €50bn in assets under management. About this role: The Finance Analyst looks after the cash receipts across upwards of 25 portfolios across both residential and corporate loans. Funds are received in a number of ways and must be processed with urgency on the day of receipt. The main focus of the role will require excellent attention to detail, fast and accurate reviews of requests and concise maintenance of data. Location: Shannon or Dublin Contract Type: Fixed Term Contract – 23 months Key Responsibilities Financial control Maintain financial information & records so that they are up to date, accurate and accessible Daily review of bank statements Process customer driven transactions, including refunds, journals, cash payments Process customer settlements Daily review of invoices and supporting documentation Liaise with the IT and Operations teams Provide administrative support in order to ensure effective and efficient financial operations Support the business on new business and growth initiatives Provide support to the business in assessing the financial aspects of our systems including process testing. Assist with the identification and implementation of efficiencies across the team. Compliance through Risk management Documentation Creation and Maintenance for all owned processes Ensure all company policies and procedures are adhered to Maintain accurate records for Audit Purposes Ensure all tasks are conducted in a manner compliant with all policies, procedures, legislative and regulatory requirements Key Performance Indicators Ability to multi-task. Quality, accuracy and timeliness, daily tasks must be completed by COB. Understanding of business developments and how they impact the results of the business. Identify and implement opportunities for improved efficiencies. Contribution to business systems review and new business initiatives. All internal and external deadlines are met. Skills & Experience Strong attention to detail. Excellent excel skills. Ability to take ownership and investigate breaks. Good understanding of the financial dynamics of the business. Financial services experience desirable. Excellent time management skills Ability to work in a fast-paced environment. Pepper is an equal opportunity employer. Role Profiles are subject to change in line with business needs. Job Types: Full-time, Fixed term Contract length: 23 months Additional pay: Yearly bonus Benefits: Company events Company pension Employee assistance program On-site parking Private medical insurance Wellness program Schedule: Monday to Friday No weekends Work Location: Hybrid remote in CO. Clare #J-18808-Ljbffr
Closing date for receipt of applications is Friday (11/10) at 17:00 Agency support not required for this role About Pepper Advantage Ireland: Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses, and investors navigate their financial journey since 2012. We manage over €30bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and, when needed, working with customers to resolve late payments or assist with financial difficulties. As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe, and South East Asia, we employ over 3,500 people and have over €40bn in assets under management. About this role: The purpose of the Complaints Administrator is to ensure that all complaints received are handled speedily, efficiently, and fairly whilst adhering to the requirements of relevant legislative, regulatory, and policy standards. The Complaints Administrator is responsible for ensuring that all complaint responses are of the highest quality with all aspects of each complaint being addressed in full. There may also be the requirement to assist across the Appeals & DSAR processes. Permanent/Full time Key Responsibilities Complaints Investigation Ensure all complaints received are recorded, investigated, and responded to in line with relevant legislative and regulatory requirements. Ensure excellent attention to detail with all written complaint responses comprehensively addressing all aspects of the complaint. Maintain Service Level Agreements (SLA)/Customer Service Prioritise daily workload to consistently achieve SLA. Build and maintain first-class relationships with internal teams, clients, and relevant third parties. Exhibit a strong customer-centric focus at all times. Escalate issues/concerns identified through the Complaints handling process Escalate all issues/concerns identified to the relevant team/individual in a timely manner. If an error is identified during complaint investigation, capture it on the error system (GRC). Complaints data is used as an effective feedback tool to identify training requirements/process improvements across the business. Skills & Experience Excellent communication skills, both written and verbal. A strong team player with internal customer focus. Analytical skills, process-oriented focus. Strong attention to detail. Adaptability/Dealing with Change. Proficient with MS Word, Excel, and PowerPoint. Key Performance Indicators % of complaints resolved within regulatory timelines each month. % of complaints resolved within SLA each month. Data recorded accurately in the relevant complaints system. All FSPO queries responded to within timeline. Customer Feedback internal and external. Capture errors as soon as identified on GRC. Accuracy and Quality Judgement & Decision-making Analytical Thinking Customer Service and Commercial Awareness Communication and Interpersonal Skills Problem Solving and Delivery Regulatory Requirements for this Role Fitness & Probity Please note that this role is a Fitness and Probity Standards impacted role and has been classified as a Controlled Function (CF). This has been designated a CF8 Role as described below. CF8 Adjudicating on any complaint communicated to a regulated financial service provider by a customer. You will be required to agree to abide by the Fitness & Probity Standards and complete all required due diligence checks. Your role has been classified as an MCC impacted role which means you carry a role that requires a recognised qualification and annual CPD requirement under the Central Bank of Ireland’s Minimum Competency Code. You will be required to complete, if not already done so, a recognised qualification for your role and abide by the annual CPD hours required to maintain that qualification in order to continue in your role and comply with all the relevant regulatory requirements. IAF: Conduct Standards Please note the Common Conduct Standards apply to this role. They impose a set of conduct obligations on individuals carrying out CFs within Pepper. These standards are prescribed in the Individual Accountability Framework and are subject to regulatory reporting for non-compliance. The standards are: Acting with honesty and integrity; Acting with due skill, care, and diligence; Cooperating in good faith and without delay with the Central Bank and other relevant regulatory authorities; Acting in the best interests of customers and treating them fairly and professionally; Operating in compliance with standards of market conduct and trading venue rules. Pepper is an equal opportunity employer. Role Profiles are subject to change in line with business needs. For more information on this role please email recruitment@peppergroup.ie #J-18808-Ljbffr
Legal Administrator - Securities Closing date for receipt of applications is Friday (11/10) at 17:00. Agency support not required for this role. About Pepper Advantage Ireland: Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses, and investors navigate their financial journey since 2012. We manage over €30bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages, which includes processing loan payments and, when needed, working with customers to resolve late payments or assist with financial difficulties. As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe, and South East Asia, we employ over 3,500 people and have over €40bn in assets under management. About this Role: The purpose of the Legal Admin is to assist with the overall day-to-day operations of the Legal Department and, in particular, provide administrative support to the Legal Manager and Legal Department in respect of all deeds and securities-related activity. Location: Shannon Full time/Permanent Key Responsibilities Securities Review all requests relating to Accountable Trust Receipt/Vacate (Discharge) and Final Receipt requests. Assist in the completion of all relevant legal documentation relating to securities. Prepare schedules and vacate packs, ensuring all available information is recorded and any gaps are identified. Provide up-to-date status of any security-related matters to the Legal Manager in a timely manner. Record Management Update status of deeds location and maintain all relevant reports. Update system records to ensure information is relevant, accurate, and timely. Documentation Management/Administrator Retrieve all required documentation for all security-related matters. Assist in the preparation of all vacate packs. Liaise with panel firms in relation to all security matters where required. Assist ASU in relation to calls from borrowers with regards to securities-related matters. Assist Legal Counsel in relation to all securities-related matters. Assist all Internal/External Stakeholders with regards to securities. Analysis & Reporting Lead, develop, enhance, and maintain all reporting and analysis for the team including ATR’s and Vacates. Project Involvement Involvement in a variety of projects as directed by the Management Team which support the Pepper overall strategy. Key Performance Indicators Status Reports monitoring progress of each case. Accuracy of Legal Documentation. Compliance with monthly audits. As evidenced by relevance, accuracy, and timeliness of reports. Achievement of goals as set for each project. Skills & Experience Experience working in a legal environment in a financial institution or in private practice. Primary Degree in Business and/or Law (Desirable). 12 months legal experience gained in the areas of property and/or litigation (desirable). Relevant legal experience gained in the financial services sector (desirable). IT Knowledge. Risk. Legal and Compliance. Accuracy and Quality. Analytical Thinking. Communication and Interpersonal Skills. Judgment & Decision-making. Organizational skills. Problem Solving. Pepper is an equal opportunity employer. Role Profiles are subject to change in line with business needs. For more information on this role, please email recruitment@peppergroup.ie. #J-18808-Ljbffr
Operations Support Agent – Residential Servicing Closing date for receipt of applications is Friday (11/10) at 17:00 Agency support not required for this role About Pepper Advantage Ireland: Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses, and investors navigate their financial journey since 2012. We manage over €30bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and, when needed, working with customers to resolve late payments or assist with financial difficulties. As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe, and South East Asia, we employ over 3,500 people and have over €40bn in assets under management. About this role: The purpose of the Agent - Operations Support is to complete all administration functions to support the business. Ensure that this is achieved in the context of controlled policies and procedures while providing exceptional customer service and minimizing risk. Location: Shannon Permanent/Full time Key Responsibilities Operational Support 100% of post is completed daily Ensure post is assigned to the relevant departments All outgoing post Franked and ready by 4pm daily Operations Mailbox queries actioned daily All invoices kept up to date Client administration to be processed daily within agreed timelines (share point/system admin) Management Information from SharePoint to be provided to key stakeholders and client as appropriate Quality Control Ensure systems are accurately updated with all relevant information Cheques updated & sent to Dublin Actioned work closed down on SharePoint Customer Service Retrieval of paperwork from Wincanton as required Maintain the flow of incoming post to the business units Highlight any process that could be improved on and communicate to the business units Managers Compliance through Risk Management Conduct all tasks in a manner compliant with all policies, procedures, legislative and regulatory requirements Skills & Experience Leaving certificate or equivalent Previous experience working in an administrative role Key Performance Indicators Daily spot-checks on Ops Mailbox Feedback from business functions Weekly Audits Feedback provided during one to ones Accuracy and timeliness of Management Information Adherence to all policies, procedures, legislative and regulatory requirements IT Knowledge Risk Communication Accuracy & Quality Adaptability/Dealing with Change Flexibility Organisational Skills Pepper is an equal opportunity employer. Role Profiles are subject to change in line with business needs. For more information on this role please email recruitment@peppergroup.ie #J-18808-Ljbffr
Head of Bank Outsourcing Agency support not required for this role About Pepper Ireland: Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €30bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties. As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and South East Asia, we employ over 3,500 people and have over €40bn in assets under management. About this Role: The Head of Bank Outsourcing has overall responsibility for leading the ‘Sun’ (PTSB) Servicing Team. The team is responsible for servicing the portfolio of loans, previously with Ulster Bank, for which PTSB are now the Legal Title Owner. The value of the portfolio is in excess of €5bn and represents the first significant outsourcing of mortgage loan servicing for PTSB. As such the role involves working closely with PTSB Management and their Governance Team, with the key objective to ensure Pepper deliver on contractual service levels while maintaining regulatory, legislative, and client operational standards. Location: Shannon Key Responsibilities: Strategic Client Management Work with PTSB (PGO Management Team) to ensure full understanding and implementation of the Bank’s servicing requirements for the portfolio as contractually agreed. Ensure a positive and supportive working relationship across key Bank contacts and the Pepper team, dealing with any issues and/or concerns as they arise to resolve in a professional and transparent way. Ensure communications to Client, from ad-hoc requests for information through to formal reports, are delivered timely and to high standard. Pro-actively support and facilitate PTSB’s audits of Pepper as servicer, including monthly testing of operational performance and regular PTSB Group Audits conducted. Build and maintain a strong stakeholder relationship, ensure Pepper’s interests are also protected and always considered. Work with PTSB on any review or amendment of contractual agreements, including service levels, ensuring any changes are mutually agreed and achievable. Ensure the provision of information to the Client as outlined in their agreed Annual Schedule of Events that cover Operational Performance, Value Management and Risk Management. Work with Pepper IT, Finance and Risk, to ensure information is provided in the requested timeframe. Support Pepper Finance in the monthly invoicing process, ensuring any operational queries are resolved in a timely manner, engaging with PTSB as required. Liaise closely with Pepper functions- including IT, Change, Finance, Operational Risk, Compliance - to ensure any issues or matters requiring their engagement or participation in resolution are effectively addressed and responded to. Lead the Pepper Team in the Monthly OPCom/Supplier Relationship Management (SRM) to ensure the information presented accurately reflects operational performance. In addition, to ensure the opportunity is availed of to discuss items of importance either for the Client or Pepper. Operational Performance Achieve the monthly SLA’s as detailed in Schedule 2 of the Servicing Contract. Develop and implement action plans where required on any trending SLA fails, share with PTSB, and monitor the effectiveness of same. Ensure the servicing team are adequately and appropriately trained & skilled to deliver the client and regulatory requirements on a consistent basis. Ensure the quality assurance process comprehensively covers all key processes. Furthermore, that it facilitates the tracking and monitoring of corrective actions to close any gaps in servicing identified. Ensure signed off SOP’s reflect agreed processes and are followed by the teams. Regularly assess capacity and resourcing for the Pepper (Sun) team to ensure it is maintained at the level required the support portfolio, addressing any identified shortfall in a timely manner through the approved recruitment process. Customer Experience Ensure a culture of consumer protection and fair treatment of customers is actively promoted and embedded in the team. Maintain an awareness with team members of the requirement to service customers empathically, particularly for vulnerable customers. Develop and promote a strong focus on continuous improvement within the team, proactively reviewing processes and customer communications to drive service excellence. Compliance and Risk Management In servicing the portfolio, manage operational risk for both the Client and Pepper, ensuring ongoing compliance to agreed policy, quality, and operational standards. Work collaboratively with PTSB and Pepper’s Compliance & Operational Risk to ensure risk is managed effectively, with controls to mitigate risk reviewed at a minimum of an annual basis, or as required in the event of issues/risk events raised. Ensure the team at all times work within regulatory standards and legislative requirements as they apply to residential mortgage servicing. Ensure the effective management of Risk Events/Errors on behalf of the Client, working closely with Pepper enabling functions if required to expedite resolution. Ensure all team members complete Pepper’s Compliance Training and Assessments to the assigned schedule. Leadership & Team Development Develop and lead the team to deliver a best-in-class service by providing guidance and direction, regularly reviewing work outputs, setting clear goals and improvement targets. Ensure throughout the team an effective process of individual performance appraisal is embedded. Analysis & Reporting Ensure Client requirements in relation to MI on the performance and effectiveness of the Servicing team is in place and reviewed as required. Ensure that all reports are completed accurately and within the appropriate timeframe Prepare updates as required for ExCo, Board and CBI Project/Change Management Proactively support the delivery of key projects as they arise, either client or Pepper led. Work with Pepper IT/Change and PTSB to support the delivery of Change Requests as required. Ensure Operations are adequately represented in both internal and external meetings where Change Requests are reviewed or discussed, to ensure consideration of any operational impact. Skills & Experience Relevant Business degree or equivalent qualification QFA Qualification Previous leadership experience managing large scale portfolio on-boarding in a regulated environment Expert in client management Significant experience in customer focused leadership roles Project Management (desirable) Key Performance Indicators Portfolio performance Conduct Risk KRIs Consumer Protection Metrics Monthly dashboards & Ops KPI’s Success is measured through legislative compliance, customer satisfaction surveys and feedback, SLA, and process compliance Maintenance of the GRC system Quality Assurance and Operational risk review results As measured by team results against individual and group goals Quality Improvement Relevance, Accuracy and Timeliness of reports and analysis Competencies Risk and IT Knowledge Analytical Thinking Influencing, Persuasion & Negotiation Skills Judgement & Decision Making Leadership Strategic Thinking Team Working Regulatory Requirements for this Role Fitness & Probity Please note that this role is a Fitness and Probity Standards Impacted role and has been classified as a Controlled Function (CF). This has been designated a CF2 Role as described below. CF2 Ensuring, controlling or monitoring compliance by a regulated financial service provider with its relevant obligations. You will be required to agree to abide by the Fitness & Probity Standards and complete all required due diligence checks. IAF: Conduct Standards Please note the Common Conduct Standards apply to this role. These impose a set of conduct obligations on individuals carrying out CFs within Pepper. These standards are prescribed in the Individual Accountability Framework and subject to regulatory reporting for non-compliance. The standards are: Acting with honesty and integrity. Acting with due, skill, care, and diligence. Cooperating in good faith and without delay with the Central Bank and other relevant regulatory authorities. Acting in the best interests of customers and treating them fairly and professionally; and Operating in compliance with standards of market conduct and trading venue rules. Pepper is an equal opportunity employer. Role Profiles are subject to change in line with business needs. For more information on this role please email recruitment@peppergroup.ie Job Types: Full-time, Permanent Additional pay: Yearly bonus Benefits: Company events Company pension Employee assistance program On-site parking Private medical insurance Wellness program Schedule: Monday to Friday No weekends Work Location: Hybrid remote in CO. Clare, CO. Clare #J-18808-Ljbffr
Closing date for receipt of applications is Friday (27/09) at 17:00 Agency support not required for this role About Pepper Advantage Ireland: Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses, and investors navigate their financial journey since 2012. We manage over €30bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages, which includes processing loan payments and, when needed, working with customers to resolve late payments or assist with financial difficulties. As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe, and South East Asia, we employ over 3,500 people and have over €40bn in assets under management. About this role: This role is an excellent opportunity for a compensation and benefits professional with a background in data analysis, to join our fast-paced, global team. Reporting directly to the Group CFO, the successful candidate will work closely with Finance, HR, and business leaders to evaluate market trends, assess compensation competitiveness, ensure compliance with regulations, and support Pepper Advantage's global rewards strategy. Permanent/Full time Key Responsibilities: Provide insights and recommendations for global benefits offerings, to attract and retain talent. Support in developing a transparent pay-for-performance reward philosophy that aligns with Pepper's values, culture, and business objectives. Communicate and educate stakeholders on the reward philosophy to ensure alignment and understanding. Lead and oversee the year-end bonus process on a global scale, collaborating with regional HR teams and finance to ensure accurate and timely bonus payouts. Develop and implement a comprehensive benchmarking strategy; collecting and analysing compensation data for various roles across different markets to establish competitive and effective compensation structures. Partnering with internal teams and external vendors to negotiate benefit contracts. Manage and maintain accurate data related to compensation and benefits ensuring data integrity, confidentiality, and compliance with regulatory requirements. Establish and maintain consistency and fairness in compensation practices across different regions, taking into account local market conditions and regulatory requirements. Regularly assess and compare compensation and benefits packages against industry standards and market trends to ensure the organization remains competitive in attracting and retaining top talent. Partner with HR and Leadership to integrate performance evaluation and career development initiatives into the rewards framework, linking individual and team achievements to compensation outcomes. Work closely with Talent Acquisition to support the recruitment and retention of top-tier talent by offering competitive compensation packages that reflect market trends and individual contributions. Provide analytical support for various HR projects as needed, including global mobility programs, salary surveys, and policy reviews. Skills & Experience: Bachelor’s degree in human resources, finance, or a related field. Proven experience in a similar role (3-5 years), with an understanding of global compensation practices, benefits management, and reward strategies. Experience with compensation survey tools (e.g., Mercer, Willis Towers Watson). Strong analytical and data-driven mindset, with the ability to interpret complex compensation data and trends. Excellent negotiation and communication skills, with the ability to influence and collaborate at all organizational levels. In-depth knowledge of regulatory requirements related to compensation and benefits on a global scale. Strategic thinking and problem-solving abilities to develop innovative solutions to complex compensation challenges. High level of integrity and confidentiality when handling sensitive compensation and employee information. Proficiency in HRIS and compensation management systems. Ability to work collaboratively within cross-functional and global teams. Comfortable managing multiple priorities in a fast-paced environment. Pepper is an equal opportunity employer. Role Profiles are subject to change in line with business needs. For more information on this role please email recruitment@peppergroup.ie #J-18808-Ljbffr
