Enterprise Servicing Manager Job Summary: In this role as an Enterprise Servicing Manager, you will lead service delivery for enterprise clients, ensuring operational efficiency, consistency, and scalability across PayPal’s servicing organisation. You’ll implement strategies that improve client satisfaction and reduce friction across support processes. Your leadership will directly influence customer trust, retention and PayPal’s ability to serve enterprise merchants effectively. Essential Responsibilities Develop strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitate workshops or training sessions to deepen client relationships. Create and implement communication strategies that promote clarity and engagement. Provide coaching to peers on effective communication techniques. Act as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Share knowledge with team members. Lead discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes. Design and implement comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies. Oversee resolution processes for high-impact client issues, ensuring thorough communication and follow‑up with stakeholders. Develop systems to track and analyze client interactions, identifying patterns that inform proactive service interventions. Build strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy. Analyze feedback trends to identify areas for improvement and collaborate across functions to implement changes based on merchant insights, enhancing overall service delivery. Proactively seek and propose tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations. Develop and execute initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics. Expected Qualifications 3+ years relevant experience and a Bachelor’s degree OR equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications Provide general account service (e.g., account configuration and transaction inquiries) and case‑level account service (e.g., appeals requests). Educate merchants on product and account operations best practices. Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, operational contact volume, and merchant satisfaction. Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance). Resolve merchant disputes/adjudications, including process documentation and communication. Monitor and be accountable for customer service completion on lower‑complexity servicing intents. Drive issue resolution for high‑complexity intents in partnership with specialist teams (Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, Site Reliability Engineering). Manage case reviews, provide account support and configuration, and handle compliance and risk documentation. Experience delivering client‑focused solutions that meet customer needs. Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Experience with data‑visualisation tools such as Looker or Tableau, or willingness to learn. Prior payments industry experience preferred. Demonstrated ability to clearly communicate, compellingly present to, and influence key stakeholders across functions. Experience navigating matrixed, cross‑functional team environments. Ability to work at pace, tenaciously pursuing the resolution of complex issues. Bias toward action and desire for continuous learning and development. Benefits PayPal offers a flexible hybrid work model, employee share options, health and life insurance, and a range of benefits to support financial, physical, and mental health. For more details, visit PayPal Benefits . Recruitment & Security Notice PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. If you receive any request for payment, it is likely a scam. For guidance, visit Identify Recruitment Fraud . Equal Employment Opportunity PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected under federal, state or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr
A leading financial technology company is seeking an Enterprise Servicing Manager to drive service delivery for enterprise clients. The role involves developing strategic engagement plans to enhance client satisfaction, guiding product applications, and leading discussions on market trends. The ideal candidate has over 3 years of experience, strong leadership skills, and proficiency in Microsoft Office and data-visualisation tools. #J-18808-Ljbffr
The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‑to‑end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‑border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary This job will contact customers using multiple platforms, including but not limited to, automated phone system, email and chat to negotiate payment plans and help them improve their account status. You will provide personalized solutions while ensuring compliance with relevant guidelines, focusing on fair treatment and support for all customers. Additionally, you will educate customers about different payment relief options and the impact on their credit scores, all while maintaining a positive attitude and meeting productivity and quality goals. Essential Responsibilities Handle inbound calls to and from customers regarding their outstanding balances. Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently. Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions. Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay. Maintain accurate and detailed records of customer interactions and payment agreements in the system. Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals. Stay informed about company policies, procedures, and industry regulations related to collections. Proactively engage in self‑development activities that support your professional growth, including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service. Expected Qualifications 1 year of relevant experience. Additional Responsibilities And Preferred Qualifications Reach out to customers via an automated Dialer system, inbound calls, and email transmission to establish affordable payment solutions for their accounts. Construct individually tailored solutions while following all local laws and regulations regarding collections and debt recovery. Maintain and promote a positive attitude while achieving the right customer outcome and quality goals. Display initiative to take on additional responsibilities geared towards professional growth and development. Identify and guide vulnerable customers to achieve the right customer outcome. Identify payment options on past‑due accounts to bring accounts in positive standing as well as construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans. Signpost customers to the correct plan to suit their needs. Discuss affordability testing tailored to meet the customer's circumstances. What you need to bring Fluent in Italian and English (verbal & written). Strong customer focus – excels at customer interaction, exhibits creativity and skill in delivering practical solutions and thrives in a collaborative team environment. Strong verbal (phone) & written (email) communication skills: actively listen and speak clearly to customers and use proper grammar and punctuation. Strong working knowledge of external systems and PC‑based internet and software applications (Internet, Microsoft Office – Outlook, Word, and Excel). Ability to adapt to an ever‑changing environment that requires flexibility, especially around processes and shifts (which are subject to change, and which can include weekend work and some late evenings). Reliable high‑speed internet: ensure you have a stable and high‑speed internet connection to support uninterrupted communication and work activities. Demonstrate a strong commitment to understanding and meeting the needs of customers in compliance with FCA guidelines and consumer duty. Secure and private workspace: create a designated workspace that is free from distractions and provides a secure environment for handling sensitive customer information. Location: Work From Home Remote work from home. Benefits Flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Any general requests for consideration of your skills, please join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. #J-18808-Ljbffr
About PayPal PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored‑value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‑to‑end payments solution that provides authorisation and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‑border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the centre of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary This job will contact customers using multiple platforms, including but not limited to an automated phone system, email and chat to negotiate payment plans and help them improve their account status. You will provide personalised solutions while ensuring compliance with relevant guidelines, focusing on fair treatment and support for all customers. Additionally, you will educate customers about different payment relief options and the impact on their credit scores, all while maintaining a positive attitude and meeting productivity and quality goals. Essential Responsibilities Handle inbound calls to and from customers regarding their outstanding balances. Utilise multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently. Listen to customers’ concerns and understand their financial situations to offer appropriate payment solutions. Negotiate payment plans and arrangements that align with company policies, regulatory requirements and customers’ abilities to pay. Maintain accurate and detailed records of customer interactions and payment agreements in the system. Provide exceptional customer service by demonstrating empathy, patience and professionalism in all interactions, while meeting production and quality goals. Stay informed about company policies, procedures and industry regulations related to collections. Proactively engage in self‑development activities, including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service. Expected Qualifications 1 year of relevant experience. Additional Responsibilities And Preferred Qualifications Reach out to customers via an automated Dialer system, inbound calls and email transmission to establish affordable payment solutions for their accounts. Construct individually tailored solutions while following all local laws and regulations regarding Collections and Debt recovery. Maintain and promote a positive attitude while achieving the Right Customer Outcome and quality goals. Display initiative to take on additional responsibilities geared towards professional growth and development. Identify and guide vulnerable customers to achieve the Right Customer Outcome. Identify payment options on past‑due accounts to bring accounts in positive standing as well as construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans. Signpost customers to the correct plan to suit their needs. Discuss affordability testing tailored to meet the customer’s circumstances. What you need to bring Fluent in Spanish and English (written and verbal). Strong customer focus – excels at customer interaction, exhibits creativity and skill in delivering practical solutions and thrives in a collaborative team environment. Strong verbal (phone) and written (email) communication skills: actively listen and speak clearly to customers and use proper grammar and punctuation. Strong working knowledge of external systems and PC‑based internet and software applications (Internet, Microsoft Office – Outlook, Word and Excel). Ability to adapt to an ever‑changing environment that requires flexibility, especially around processes and shifts (which are subject to change and can include weekend work and some late evenings). Reliable high‑speed Internet: ensure you have a stable and high‑speed internet connection to support uninterrupted communication and work activities. Demonstrate a strong commitment to understanding and meeting the needs of customers in compliance with FCA guidelines and consumer duty. Secure and private workspace: create a designated workspace that is free from distractions and provides a secure environment for handling sensitive customer information. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. #J-18808-Ljbffr
Join to apply for the Sr Account Representative, Large Enterprise Commercial role at PayPal Overview The Large Enterprise (LE) Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy and identifying opportunities for portfolio growth. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals. Responsibilities Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal. Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs. Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes. Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction and success. Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands. Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience. Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities. Build and maintain strategic relationships with merchants, driving alignment with merchant goals and PayPal’s solutions. Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence. Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives. Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal. Qualifications 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention. Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives. A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage. Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts. Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions. Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences. Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures. Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results. Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy. Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes. Candidates must be fluent in both German and English. Notes PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office and 2 days at your choice of office or home workspace. Benefits We offer a flexible work environment and benefits to help you thrive, including health and life insurance, employee share options, and more. To learn more about our benefits please visit https://www.paypalbenefits.com Equal Opportunity PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. #J-18808-Ljbffr
Overview SMB Merchant Servicing – BRE Representative, French Market 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: As an SMB Merchant Servicing – FR BRE representative, your primary responsibility will be assisting our merchants and resolving their enquiries. By using the latest communication and technology tools, you will be able to provide our customers with accurate answers quickly and helpfully. As a frontline agent, you will be the primary point of contact for our merchants. It is critical that you provide predictable, compassionate, and timely resolutions to their questions and enquiries while maintaining a positive and friendly attitude. Job Description: Essential Responsibilities: Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions. Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts. Provide guidance and education on PayPal products, features, and services to enhance customer satisfaction and drive long-term value. Act as an escalation point for agents, assisting with complex customer interactions and ensuring timely resolutions. Mentor and coach new agents through one-on-one and group training, tracking progress and providing feedback. Provide regular feedback to managers and team leads on agent performance, customer issues, and process improvements. Maintain account confidentiality, ensuring customer privacy and security in all interactions. Collaborate with operational support teams to identify and resolve system or process issues impacting customer experience. Process and manage customer interactions across multiple communication channels, including consult lines, escalation lines, email, fax, and work queues. Expected Qualifications: 2 years of relevant work experience Minimum Qualifications: Fluent English and French are required for this role Strong verbal communication skills, utilizing active listening Strong written communication utilizing proper grammar and punctuation Preferred Skills/Experience: Strong organizational, communication, and interpersonal skills. Proven ability to drive results through a clear vision and strategic direction. Skilled in prioritizing tasks, identifying urgent needs, and delegating responsibilities to ensure timely achievement of goals. Enthusiastic learner with a keen ability to adapt to new software and technologies. Experience with external systems, internet applications, and CRM tools, including proficiency in Microsoft Office Suite. Capable of multitasking across multiple systems, screens, and tasks during customer interactions. Excellent time management skills and commitment to adhering to schedules. Core Competencies: Customer Focus Listening skills Problem solving Composure Drive for results Functional/Technical Skills Ethics and Values Integrity and Trust Work Permit and Relocation Prerequisites: Must already possess valid authorization to work in the country where the position is advertised/located. Relocation support will not be provided. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. REQ ID R0132025 Note: Non-core content and other job postings were removed to improve clarity and compliance with formatting rules. #J-18808-Ljbffr
Company Overview The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. Mission & Values We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers, helping them transact, complete payments, and manage risk. All through proprietary payment solutions accepted by merchants and designed to ease both online and in‑person commerce. Job Description Summary This role assists customers via phone, chat, and email, addressing inquiries about products, services, accounts, and transactions. You will research issues, interpret transaction activity, resolve concerns, and support their business. Mentoring new agents, providing feedback to managers, and acting as an escalation point for complex cases are key parts of the job. You will proactively communicate with support teams, educate customers on product features, and ensure privacy, security, and compliance. Essential Responsibilities Respond to customer inquiries via phone, email, and chat, supporting products, services, accounts, and transactions. Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize re‑contacts. Provide guidance and education on PayPal products, features, and services to enhance satisfaction and drive long‑term value. Act as an escalation point for agents, assisting with complex customer interactions and ensuring timely resolutions. Mentor and coach new agents through one‑on‑one and group training, tracking progress and providing feedback. Provide regular feedback to managers and team leads on agent performance, customer issues, and process improvements. Maintain account confidentiality, ensuring customer privacy and security in all interactions. Collaborate with operational support teams to identify and resolve system or process issues impacting the customer experience. Process and manage customer interactions across multiple communication channels, including consult lines, escalation lines, email, fax, and work queues. Expected Qualifications 2 years of relevant work experience. Benefits PayPal offers a flexible work environment, employee share options, health and life insurance, and many additional benefits. For more details, visit PayPal benefits . EEO Statement PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com . REQ ID: R0132753 #J-18808-Ljbffr
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‑to‑end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‑border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary The Global Financial Crimes and Customer Protection (GFC) organization is responsible for detecting and preventing financial crimes, including money laundering and terrorism financing. The successful candidate will be responsible for leading efforts to enhance processes related to sales channel onboarding opportunities, product launches, market expansions and merchant risk‑related matters requiring quick analysis and resolution. The successful candidate will work with their jurisdictional SLOD team to implement AML/CTF policies around high‑risk customers with an eye toward innovation and leveraging tools and technology to enhance how individual deal guidance is relayed. This role also requires deep subject matter expertise in investigative practices and proven success in partnering with the business to drive innovative solutions that are balanced by best‑in‑class AML/CTF and regulatory risk management. Essential Responsibilities Identify issues and recommend best practices for risk management within the organization. Lead functional projects and programs that enhance risk assessment and mitigation efforts. Collaborate with teams to analyze business trends and their implications for risk management. Contribute to process improvements that enhance the effectiveness of risk management strategies. Provide guidance and support to team members in executing risk management initiatives. Expected Qualifications 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities And Preferred Qualifications Serve as a subject matter expert for sales channel onboarding opportunities presenting with novel business models, specialized industry or market risks, or otherwise requiring elevated analysis and approvals. Support Head of Business Enablement in partnering with SLOD Compliance and GFC staff to establish risk appetite, minimum acceptance and onboarding requirements for merchants in specialized industries presenting increased regulatory and/or AML/CTF risks. Develop, socialize and maintain company‑wide guidance in relation to acceptance, onboarding and ongoing support of merchants in complex verticals and regulated sectors, such as playbooks and training materials. Assist with the review of new products and development of monitoring and control frameworks to support strategic product initiatives in relation to complex verticals and regulated merchant sectors. Support executive‑level presentations and ongoing education to key leaders across the company with respect to AML/CTF and Compliance related risks, control environment, and enablement activities within elevated risk segments. Support the Head of Business Enablement with regulatory inquiries related to strategic or large enterprise merchants, coordinating responses and implementing process enhancements where required. Represent PayPal’s AML/CTF and Compliance practices around complex verticals and regulated sectors to external payment partners in the jurisdiction. Develop relationships and work collaboratively with cross functional groups and leaders within and outside of PayPal to drive results. Qualifications / Education / Experience / Skills The successful candidate will hold a minimum 6 years of AML/CTF, Compliance, Regulatory or similar experience, ideally interacting with complex sectors, regulated verticals and/or high‑risk customer acceptance. A college degree and relevant experience in a senior position at a large financial institution is preferred. Experience working in a regulated financial institution, preferably in the space of digital payments, novel financial technology and innovative channels. Experience with AML/CTF controls, risk management frameworks and regulatory compliance. Ability to manage execution against critical tasks in a timely manner with minimal supervision and high adaptability to novel business areas. Must possess exceptional interpersonal and influencing skills, with the ability to partner effectively at multiple levels and across disciplines, both within and outside of PayPal. Exceptional at organizing and prioritizing tasks with the demonstrated ability to manage the day‑to‑day operations of large, complex GFC programs in a changing regulatory environment. Proven ability to exhibit agility in navigating from current state to proposed solutions. Exceptional written and oral communication skills. Experience creating and delivering presentations to executive audiences, regulators/external stakeholders. Proven ability to execute in a fast paced and deadline driven environment. Benefits At PayPal, we’re committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life, including flexible work environment, employee share options, health and life insurance and more. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr
Data Scientist – Sanctions Risk at PayPal Get AI-powered advice on this job and more exclusive features. Job Description Summary Overview: As a Data Scientist – Sanctions Risk, you’ll help advance PayPal’s global sanctions screening capabilities. Using data science, machine learning, and big data technologies, you’ll improve detection accuracy, optimize screening performance, and reduce operational friction — supporting PayPal’s commitment to compliance, scalability, and customer trust. Essential Responsibilities Lead the development and implementation of advanced data science models. Collaborate with stakeholders to understand requirements. Drive best practices in data science. Ensure data quality and integrity in all processes. Mentor and guide junior data scientists. Stay updated with latest trends in data science. Expected Qualifications Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. Additional Responsibilities And Preferred Qualifications Lead data science initiatives that improve sanctions screening algorithms and optimize detection sensitivity. Design and implement data-driven solutions that balance detection precision and false positive reduction. Collaborate with advisory, product, and engineering teams to design frameworks supporting sanctions compliance. Translate regulatory requirements into actionable analytical frameworks and technical solutions. Modernize screening platforms using big data and ML-driven approaches to increase scalability and speed. Conduct advanced analytics and identify workflow inefficiencies, recommending actionable improvements. Collaborate with engineering teams to ensure deployment, monitoring, and continuous improvement in production systems. What You Need To Bring Bachelor’s degree with a minimum of six years of experience in sanctions transaction screening, profile screening, or AML, including at least three years in data analytics or data science. Strong understanding of economic sanctions programs administered by OFAC, EU, UN, CSSF, etc., and associated adjacency risk. Proficiency in SQL, BigQuery, Python, R, Tableau, Power BI, strong analytical and problem-solving skills. Working knowledge of Hadoop, Hive, Jupyter Notebooks, and data warehouse technologies. Excellent written and verbal communication skills, able to translate analytical insights into actionable business recommendations. Proven ability to manage multiple projects in a fast-paced, dynamic environment with independence and initiative. Preferred Advanced degree in Data Science, Statistics, or a related field. Experience deploying and maintaining ML models in production within compliance or regulated environments. Familiarity with explainable AI, model validation, and governance frameworks. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Seniority Level Not Applicable Employment Type Full-time Job Function Engineering and Information Technology Industries Software Development, Financial Services, and Technology, Information and Internet Location: Dublin, County Dublin, Ireland #J-18808-Ljbffr
Job Description Summary As an Inside Sales Manager, you will lead and develop a team of high-performing Account Executives and Team Leads focused on converting inbound merchant interest into successful, active partnerships. You’ll own team performance, ensure operational excellence, and foster a culture of accountability, collaboration, and growth. Your role is to elevate team performance through clarity, structure, and coaching — creating the conditions for your people to succeed. You will define strategy, manage execution, and work cross-functionally to improve the merchant experience, while keeping PayPal’s customer-first mission at the core. Essential Responsibilities Identify and address sales-related issues. Recommend and implement best practices. Lead functional projects and programs. Analyze business trends to drive sales improvements. Collaborate with team members to achieve sales goals. Expected Qualifications 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities And Preferred Qualifications Lead and Develop a High-Performing Team Supervise, coach, and mentor AEs and Team Leads to drive individual and collective success. Establish clear goals, KPIs, and accountability standards for performance and behavior. Foster an inclusive, growth-oriented environment built on trust, feedback, and shared success. Drive Sales Results Own team quotas and deliver consistent revenue and conversion outcomes. Monitor key metrics (lead response time, conversion, deal size, win rate, churn) and take data-driven corrective action. Lead pipeline reviews, deal coaching, and strategic forecasting. Strengthen Process and Execution Refine and enforce the inbound sales process — from lead handling to qualification, follow-up, and close. Ensure CRM discipline and accurate forecasting through effective Salesforce management. Partner with Marketing and Product to align lead generation, product updates, and feedback loops. Coach and Empower Team Leaders Partner closely with Team Leads, ensuring they are equipped to lead by example and support peer development. Build leadership capability across the team through coaching, feedback, and developmental planning. Cross-Functional Collaboration Work across departments (Marketing, Product, Operations, Customer Success) to enhance lead flow, product-market fit, and customer outcomes. Represent the voice of the sales team in strategy sessions and planning discussions. Benefits At PayPal, we’re committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. #J-18808-Ljbffr
