A leading technology firm in County Cork is seeking a Technical Support Engineer to join their Global Premier Support team. This role involves providing top-tier technical support for the Identity Manager Solution, managing customer issues, and collaborating with support teams. The ideal candidate will have technical support experience, strong customer service skills, and knowledge of Active Directory management and enterprise networking. This position offers a dynamic work environment focused on continuous improvement and professional growth. #J-18808-Ljbffr
Overview At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed. Our engineers work as part of a Global Premier Support team to provide the highest standard of technical support to customers on the Identity Manager Solution. Your stellar customer service and handling skills and the ability to interface, collaborate, and prioritize customer issues with development and effectively communicate solutions to customers are crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve several potentially complex issues on a Windows platform is required. Responsibilities You will manage cases and any ongoing escalations from your designated customers. You will collaborate with the other members of the Premier and Global Support Teams including Technical Account Managers, Support Management and Support Engineers. You will invest in the Knowledge-Centered Methodology (KCS) and contribute to the Support Portal. You will participate in activities relating to product improvement and demand reduction. You will provide a high-quality service delivery experience to the internal and external stakeholders. Support of mission-critical system environments on-premises, in the Cloud, or in hybrid environments Ongoing proactive system support in a subject matter capacity. Knowledge sharing, “how to” workshops, and mentoring customer teams. Work closely with Product and Professional Service Teams to understand deployments and service roadmap Assessments, reviews, and perform periodic performance audits Proactive recommendations of patches, reconfigurations, and upgrades Recommended practices regarding projects, cloud readiness, and ongoing system optimization Provisioning of technical expertise during system outages or impairments. Ability to triage customer issues and prepare them for the relevant team to address, including customer development teams and OI teams. Look for continuous quality improvement in the processes and activities associated with this position Qualifications The successful candidate will bring to the role prior technical support experience at an enterprise level including development or system administration and technical writing skills. You should have 2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies) You should have 2+ years’ experience with enterprise network configuration, DNS, and troubleshooting methods You should have prior experience of working on Microsoft SQL Server/Scripting You should have experience with VB .NET or experience in another object-oriented and event-driven programming language and the willingness to learn VB .NET You should be aware of the Change Control Process #J-18808-Ljbffr
Overview At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed. One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Our team in Hungary consists of more than 160 employees, with more than 130 engineers, including developers, test automation engineers, UI/UX designers, DevOps experts, internal IT and Support engineers. We are a rapidly growing company, currently recruiting for a Senior AI Engineer to join our AI and Data Engineering team. and we arevery excitedto talk to individuals that areseekinga challenging andforward-thinkingplace to work! We have a strong people culture with managers who give us space to grow, listen to ourideasand allow us to implement them. We are a team of great people who are willing to extend help, enjoy having fun together, and supporting each other. We offer both remote and hybrid working models in Hungary. Responsibilities Design, develop, and maintain cloud-based software solutions with a strong focus on scalability, reliability, and performance. Collaborate with cross-functional teams to integrate AI/ML components into existing applications. Understand and evaluate AI/ML algorithms for integration purposes. Work with multiple programming languages and frameworks (e.g., TypeScript, Python, Ruby) as needed. Contribute to data-related tasks such as data processing and analysis. Ensure code quality, maintainability, and adherence to security standards. Implement CI/CD pipelines and ensure best practices for continuous integration and deployment. Qualifications 5+ years of experience in software development. Proficiency in at least one mainstream programming language and willingness to learn others. Solid understanding of software architecture and design principles. Familiarity with AI/ML concepts and ability to integrate AI/ML solutions into applications. Strong experience in software engineering, including cloud technologies and CI/CD practices. Excellent problem-solving skills and ability to work in a fast-paced, collaborative environment. Experience with containerization and orchestration tools (e.g., Docker, Kubernetes). Nice-to-have Bachelor's degree or equivalent professional experience in the field of IT. Domain knowledge in cybersecurity. Knowledge of data engineering concepts (without deep ETL specialization). Experience with data platforms such as Databricks. Interest in exploring and adopting new technologies. Familiarity with multiple programming paradigms and flexibility to work across different tech stacks. Company Description One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us? -Life at One Identity means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members’ health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com #LI-PE1 #J-18808-Ljbffr
A leading IT management software provider is seeking a Senior AI Engineer to join their AI and Data Engineering team in Ireland. The role focuses on designing cloud-based software solutions and integrating AI/ML components into applications. Candidates should have over 5 years of experience in software development, proficiency in programming languages, and familiarity with cloud technologies. This position offers a collaborative environment where innovative ideas are valued, with both remote and hybrid working options available. #J-18808-Ljbffr
