About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. Summary of Position The Vehicle Workshop Coordinator is responsible for overseeing the day-to-day operations for certain work types within the workshop, ensuring that works are carried out effectively and efficiently as per agreed schedule. The role involves coordinating schedules, managing and liaising with subcontractors and suppliers, and maintaining records to ensure smooth workshop operations. Pay and Benefits €50K Basic + Workshop floor bonus Pension Scheme Staff Purchase Schemes Tyres Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Key Responsibilities: 1. Workshop Operations Management: Plan, schedule, and coordinate vehicle pre delivery inspections, fitout and Plyline activities as per VPC target date Ensure timely completion of works to minimise vehicle downtime. Assign tasks to mechanics and technicians based on workload and expertise. Monitor workflow and adjust schedules as needed to meet operational demands, this will be done in conjunction with the VPC planner. 2. Inventory & Parts Management: Work closely with the stores to ensure that adequate stock levels are on hand. Advise the customer support team of any potential delays with either inventory or parts. Track inventory usage and report discrepancies. 3. Compliance & Safety: Ensure all workshop activities comply with safety regulations and company policies. QC checks to completed and documented as required Quality standards are to be monitored and updated when and where necessary. Escalate any serious problems as they arise to the Workshop Manager so that they may be addressed immediately. 4. Communication & Coordination: Communicate daily/weekly schedules, deadlines and priorities to staff, via daily briefings or toolbox talks, daily/ weekly plans are made in conjunction with the VPC planner. Be proactive when dealing with subcontractors, give them as much notice and information as possible well in advance of scheduled works. Provide clear updates on vehicle works status and expected completion times. 5. Record Keeping & Reporting: You will be responsible for raising purchase orders and managing costs and revenue for all subcontractors invoices. Closely monitor the accuracy of Standard Times and make changes, when necessary, in agreement with all parties concerned. Track workshop expenses and assist in budgeting for repairs and maintenance. Requirements Strong organisational and multitasking abilities. Workshop experience in the motor industry. Excellent communication and coordination skills. Proficiency in using workshop management software and Sage. (Training will be provided). Ability to work under pressure and meet deadlines. Ability to communicate with and drive staff and efficiency targets. Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. We have excellent career opportunities in Baldonnell for HGV Master Technicians. Compensation & Benefits €70,000 - €80,000 per year depending on experience and qualifications Additional hours available Full Time (Rolling roster 6:00 am to 14:30 pm, 8:00 am to 16:30 pm, and 11:30 am to 20:00 pm, 5 days over 7 days 1 Saturday in 4 week day rest day included) Pension Scheme Staff Purchase Schemes Tyres Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Requirements National Craft Certificate or City and Guilds level 3 in vehicle repairs or equivalent and have a minimum of 3 years post apprenticeship experience with the maintenance of HGV trucks and trailers HGV or Plant mechanical maintenance experience Excellent communication and team working skills Determined and resilient, with the drive to complete tasks Ideally have experience working on Mercedes, Renault & Scania Ideally have experience working with basic hydraulic systems Full clean driving license Class B Personal Specification Organized Self-motivated Strong work ethic Eagerness to learn and share knowledge Flexible Ability to work under pressure in a fast-paced environment while remaining calm and focused Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. About the Role We are seeking a proactive Customer Operations Executive to manage and coordinate customer-focused projects across the NVD group, including internal business units OGH and CAFCO. This role is key to ensuring effective collaboration between internal stakeholders and timely delivery of agreed outputs. Central to this will be maintaining high standards of customer service and operational efficiency. Pay and Benefits Pay €30,000 to €35,000 depending on experience Project based bonus Pension Scheme Staff Purchase Schemes: Tyres Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Requirements Bachelors degree in Business, Operations, Applied Computing, or related field. At least 2 years in an admin or customer operations role. Proven ability to manage projects across multiple business units or companies is a plus. Strong organisational, communication, and stakeholder management skills. Proficient with IT and CRM tools (Microsoft Office, Salesforce). Analytical mindset with excellent problem-solving skills. Adaptable and resilient in a dynamic environment. Responsibilities Adhere to and comply with all technical, quality, health and safety and environmental processes, policies and procedures to 5S and ISO standards. Lead your team of two in performing chassis / frame replacements on light commercial vehicles Work to the Standard Hours allocated to each job Maintain quality standards while performing repetitive work Warranty repairs as required Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. Pay and Benefits Up to €70,000 including workshop bonus and shift premium Project based bonus Pension Scheme Staff Purchase Schemes: Tyres Parts Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Requirements Qualified Mechanic Previous experience in an automotive workshop environment Available for work up to 6 days a week and availability to work evening shifts if required Positive working attitude Able to be the lead mechanic in a team of two and assist your colleagues Able to work to and achieve deadlines Able to follow standard working procedures A focus on safety, quality and customer satisfaction Chassis / Frame Replacement skills Availability for shift work Drivers License Responsibilities Adhere to and comply with all technical, quality, health and safety and environmental processes, policies and procedures to 5S and ISO standards. Lead your team of two in performing chassis / frame replacements on light commercial vehicles Work to the Standard Hours allocated to each job Maintain quality standards while performing repetitive work Warranty repairs as required Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success. Skills: Qualified Mechanic Previous experience as a mechanic Benefits: Pension Scheme Staff Purchase Schemes: Employee Assistance Programme Discounted Gym Membership Bike to Work
About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. Role Overview:The Customer Support Coordinator is a key member of the Customer Experience Team in New Ross, responsible for delivering exceptional service to customers by efficiently managing their requirements, resolving issues, and maintaining a customer-centric approach. This role requires close collaboration with customers, internal teams, and stakeholders, focusing on achieving a 95% First Time Resolution (FTR) rate and improving the overall customer experience. Be part of a thriving business operating since 1980 and currently employing 440 people across its operations in Ireland and the UK with ample opportunities for progression You will act as a driving force, for developing improved processes and initiatives within the company to deliver on customer operations targets. Pay and Benefits Annual Salary range €28-€33k depending on experience Pension Scheme Staff Purchase Schemes: Tyres, Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Key Responsibilities: Customer-Centric Strategy Support: Actively support the implementation of a customer-centric strategy to drive excellence in service delivery. Ensure service levels are consistently met by adhering to key performance indicators (KPIs), focusing on customer satisfaction and retention. System Management: Manage and track customer activities and interactions through specific systems, including Salesforce CRM. Ensure all customer data is accurately recorded, updated, and maintained within the system. Customer Experience Improvement: Work closely with customers to understand and manage their needs, ensuring all requirements are met in a timely and professional manner. Strive to achieve a 95% First Time Resolution (FTR) rate by resolving customer issues during the first contact whenever possible. Actively contribute to developing and fostering a customer-focused culture within the organization. Support initiatives that continuously improve the overall customer experience and ensure a smooth customer journey. Team Collaboration: Work effectively with other team members and internal departments to meet customer requirements and resolve any issues that may arise. Foster cross-departmental collaboration to deliver seamless service to customers. Root Cause Analysis: Conduct thorough root cause analysis for performance issues, failures, or recurring problems to identify and resolve underlying issues. Work towards eliminating recurring problems to enhance service efficiency and customer satisfaction. Supply Chain Support: Assist in maintaining and improving the customer and vehicle journey through the NVDs supply chain. Work closely with other business units within NVD to ensure timely and accurate service delivery to customers. Qualifications and Skills: Strong communication and interpersonal skills. At least 2 years in an administration type role Proficiency in CRM systems, particularly Salesforce, and other relevant tools. Competent in the use of MS Word, Excel, PowerPoint Team player with the ability to work collaboratively across departments. Experience in handling customer queries and resolving issues effectively. Strong attention to detail, organisational and time management skills Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. Weve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. Job Summary: The Vehicle Workshop Coordinator is responsible for overseeing the day-to-day operations for certain work types within the workshop, ensuring that works are carried out effectively and efficiently as per agreed schedule. The role involves coordinating schedules, managing and liaising with subcontractors and suppliers, and maintaining records to ensure smooth workshop operations. Compensation & Benefits €50k - 55k (incl shift premium) + potential to earn a weekly 15% workshop bonus Pension Scheme Staff Purchase Schemes Tyres Parts Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Responsibilities Workshop Operations Management: Plan, schedule, and coordinate vehicle inspections, fit-out, and Plyline activities, ensuring timely completion and minimizing downtime. Assign tasks to mechanics and technicians, monitor workflow, and adjust schedules with the VPC planner. Manage callout work scheduling. Inventory & Parts Management: Work with stores to maintain adequate stock levels. Inform the customer support team about potential delays. Track inventory usage and report discrepancies. Compliance & Safety: Ensure all workshop activities adhere to safety regulations and company policies. Perform and document QC checks. Monitor and update quality standards. Escalate serious problems to the Workshop Manager. Communication & Coordination: Communicate schedules, deadlines, and priorities to staff through briefings and plans made with the VPC planner. Proactively communicate with subcontractors. Provide updates on vehicle work status and completion times. Meet with customers to discuss fit-out and build relationships. Record Keeping & Reporting: Raise purchase orders and manage costs/revenue for subcontractor invoices. Monitor the accuracy of 'Standard Times' and make changes as needed. Track workshop expenses and assist in budgeting. Requirements Strong organisational and multitasking abilities. Workshop experience in the motor industry. Excellent communication and coordination skills. Proficiency in using workshop management software and Sage. (Training will be provided). Ability to work under pressure and meet deadlines. Ability to communicate with and drive staff and efficiency targets. Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success. Benefits: EAP Bike To Work Pension Staff Purchase Schemes
We are seeking a skilled and experienced Panel Beater to join our Accident Repair Centre. Pay and Benefits €52,000 - €57,000 including workshop bonus and shift premium Joining bonus €3,000 Pension Scheme Staff Purchase Scheme: Tyres, Tools Employee Assistance Programme Discounted Gym Membership Bike to Work Requirements Panel Beater experience in Strip & Refit, Panel Repair and Panel Replacement Chassis alignment and Jig work Use of dent pulling equipment Plastic welding / Glue pulling equipment (training provided) Determined to get the job done Some computer skills (training provided) Attention to detail and an absolute commitment to excellence Full clean driving license Class B. Availability for shift work Responsibilities Excellent skills in strip and refit of vehicles Cosmetic Repairs: Light Filler work, bumper and plastic repairs Panel Prep for primer and paint PDR experience an advantage (training provided) Heavy Repairs: High standard of filler repair and finish Panel replacement if required Mig / Mag Steel welding, Spot welding essential Aluminium / Brass welding advantage not necessary Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
