Notion is looking for a Support Manager to lead a team of technical and general support specialists across EMEA. This role involves improving customer experience through data-driven management, collaborating with teams globally, and directly managing escalations. Candidates should have significant experience in customer support, team leadership, and technical knowledge, including familiarity with Single Sign-On protocols. The position is based in Dublin, promoting in-person collaboration to enhance company culture. #J-18808-Ljbffr
About Us: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. About the Role: Manage a large portfolio of customers in EMEA. Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption. Work cross functionally with sales partners to ensure strong adoption of Notion. Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion. Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success. Inform and influence our overall growth strategy. What You’ll Achieve: Drive adoption and expansion for a product people love that solves real problems : Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife! Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions. Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. Elevate your skills as we tackle our most impactful challenges : We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. Skills You’ll Need to Bring: 3+ years experience at a fast growing software company You have a track record of success in your current Customer Success or Account Management role You are a fluent Spanish speaker Experience of managing a large volume of accounts Strong intrinsic motivation to be a top performer and contribute to a team You have a growth mindset and thrive in the building stage of a nascent team You’re motivated by seeing others succeed and grow when you partner with them You’re highly adaptable, easily acclimating to a rapidly changing business and industry You love getting to know new people and helping them solve their business problems You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. Nice to Haves: You've built Customer Success playbooks or processes You have experience in scaled program management, or building campaigns in Outreach You have experience using Notion You are curious about data and insights, and have used Salesforce and Gainsight before You've been a first or early hire at a fast growing start up before You've got strong technical chops Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. #J-18808-Ljbffr
Notion is seeking a Customer Success Manager in Dublin to manage a large portfolio of EMEA customers. The successful candidate will drive product adoption and expansion, onboarding new clients and serving as a trusted advisor. You will leverage your strong background in Account Management, preferably from a fast-growing software company, to help customers achieve maximum success with Notion. Join a culture that values in-person collaboration and continuous learning. #J-18808-Ljbffr
About Us Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In‑person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in‑office workdays. About The Role Manage a large portfolio of customers in EMEA. Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. Design and run at‑scale outreach campaigns to key points of contact in order to assist with Notion adoption. Work cross functionally with sales partners to ensure strong adoption of Notion. Serve as our in‑house product ambassador to up‑level our customers’ workflows and help them get the most return of investment from Notion. Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success. Inform and influence our overall growth strategy. What You'll Achieve Drive adoption and expansion for a product people love that solves real problems: Some of the world’s largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non‑profits even use it to conserve wildlife! Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions. Serve as the customer’s trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. Skills You'll Need To Bring 3+ years experience at a fast growing software company You have a track record of success in your current Customer Success or Account Management role Experience of managing a large volume of accounts Strong intrinsic motivation to be a top performer and contribute to a team You have a growth mindset and thrive in the building stage of a nascent team You’re motivated by seeing others succeed and grow when you partner with them You’re highly adaptable, easily acclimating to a rapidly changing business and industry You love getting to know new people and helping them solve their business problems You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. Nice To Haves You’ve built Customer Success playbooks or processes You have experience in scaled program management, or building campaigns in Outreach You have experience using Notion You are curious about data and insights, and have used Salesforce and Gainsight before You’ve been a first or early hire at a fast growing start up before You’ve got strong technical chops Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. #J-18808-Ljbffr
Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organisations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. About The Role Join us on our mission to help everyone shape the tools that shape their lives. At Notion, we believe in building software that adapts to how people work, not the other way around. As we scale globally, we need someone who ensures our revenue teams are equipped with the knowledge, tools, and processes to succeed across every geography while keeping our core values and customer relationship approach. We're looking for a Revenue Enablement Program Manager to own the development and implementation of global enablement programs that scale seamlessly across regions. You’ll spend 70% of your time developing and locally implementing these programs, and 30% tuning initiatives to meet regional needs—all while maintaining a globally aligned selling process that honours local market nuances. What you’ll achieve Global Program Development & Implementation (70%) Champion our global operating cadence to ensure the EMEA region is successfully executing our GTM strategy as an extension of the Global Revenue Operations team Design, develop and program‑manage comprehensive enablement programs that can be deployed globally while maintaining consistency in our selling methodology and GTM goals Partner with Revenue Operations, Sales Leadership, and Product Marketing to create scalable training curricula, design content, program‑manage SME stakeholders, develop certification programs, deploy continuous training frameworks, and more Build and maintain our global sales playbook, ensuring it reflects best practices that work across diverse markets Leverage AI tools and automation to create personalised learning paths, real‑time coaching recommendations for revenue team members and support the Enablement team Establish measurement frameworks to track program effectiveness and ROI across all regions—report on progress Lead cross‑functional initiatives to align product releases, go‑to‑market strategies, and enablement rollouts Regional Tuning & Localisation (30%) Collaborate with regional sales and GTM leaders to identify local market dynamics, competitive landscapes, and customer behaviour patterns Adapt global programs to address regional needs while maintaining core methodology and brand consistency Create region‑specific content, case studies, and competitive battle cards that resonate with local markets Build feedback loops between regional teams and global program development to continuously improve our approach Support regional team leads in coaching and reinforcing enablement initiatives within their teams About You Experience & Expertise 7–10+ years of experience in sales enablement, revenue operations, or similar go‑to‑market roles Proven track record of building and scaling enablement programs across multiple geographies Expertise in adult learning methodologies and creating compelling multimodal content High proficiency with the enablement tool stack including emerging AI and automation solutions (ideally AI is already embedded in your workflow) Experience working with global sales teams and understanding diverse market dynamics Strong analytical skills with experience measuring program impact and ROI Skills & Qualities Strategic thinker who can balance global consistency with local relevance Excellent communication and presentation skills, comfortable working with senior leadership Natural collaborator who thrives in cross‑functional environments Data‑driven approach to decision making with strong attention to detail Adaptable and comfortable with ambiguity in a fast‑growing environment Passionate about developing people and helping teams reach their potential Technical Requirements Experience with CRM systems (Salesforce preferred), learning management systems, and sales enablement platforms Proficiency with AI tools for content creation, data analysis, and process automation Strong project management skills with experience managing multiple initiatives simultaneously Comfortable with sales analytics and performance metrics Nice to haves Experience at a high‑growth SaaS company Background in sales, customer success, or revenue‑generating roles International work experience or familiarity with diverse cultural business practices Experience with Notion or similar productivity tools Certification in sales methodologies (MEDDIC, Challenger, etc.) We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed, we still encourage you to apply. If you’re a builder at heart, share our company values, and are enthusiastic about making software tool‑making ubiquitous, we want to hear from you. Equal‑Opportunity Employment Notion is proud to be an equal‑opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #J-18808-Ljbffr
Notion is looking for a Revenue Enablement Program Manager to support the development and implementation of global enablement programs. This role requires 7-10+ years of relevant experience, particularly in sales enablement and revenue operations. The manager will work closely with regional teams to ensure compliance with local needs while maintaining global strategies. Excellent communication and project management skills are essential for success. Join Notion and empower diverse teams globally. #J-18808-Ljbffr
About Us Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In‑person collaboration is essential to Notion’s culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in‑office workdays. About The Role The Support Manager will be responsible for building and leading a team of technical and general support specialists in the EMEA region. You will report into the Head of Support, AMER & EMEA and collaborate closely with the CX regional Support Leads to ensure cohesive operations across EMEA. This role will support the growth of CX within EMEA, including leading cross‑functional projects to improve agent and customer experience. The successful candidate should have experience leading with data and experience managing high performing Enterprise, technical and non‑technical teams of various levels. What You’ll Achieve Manage technical and non‑technical resources in EMEA, and ensure KPI attainment within both technical, billing, and general support specialists Collaborate closely with the Support Leads across the globe and User Operations leadership to ensure cohesive support operations across Notion’s global CX organization Maintain excellent relationships with the Go‑To‑Market leadership team in region and ship process improvement to drive cross‑functional collaboration and customer revenue outcomes Understand and improve CX processes and materials to meet needs, taking cultural differences and local priorities into account Proactively identify areas for improvement and own the implementation of necessary changes to CX support processes. Own, coordinate and ship process improvements in collaboration with the User Ops and CX Leadership Analyze team and customer data regularly and drive continuous improvement within the EMEA Direct Support team Own reporting and communication of EMEA team metrics and trends to senior Leadership in region and globally Directly manage escalations from EMEA customers end‑to‑end Jump in to help solve technical and non‑technical customer tickets when there’s a spike in volume Participate in the global on‑call rotation to cover incidents Skills You’ll Need To Bring 8+ years of work experience in customer support team of a software company 2+ years of work experience in leading and managing a high performing customer support team Deep understanding of the nuance of managing product and technical support questions, and can apply that to improve the customer experience Passionate about developing others, finding energy and purpose in mentoring team members to reach their full potential, and taking pride in seeing them thrive under your leadership Extremely user‑focused, with a passion for solving problems that increase the user quality of life for customers Technical knowledge and/or experience in handling problems of Single Sign‑On protocols (including OAuth, SAML, and SCIM) and Rest APIs Strong customer escalation management skills Strong data reporting and data analytics skills Ability to guide a team to balance user expectations while understanding policies and compliance boundaries Strong organizational skills with the ability to manage multiple priorities in a dynamic environment Experience building robust and scalable processes spanning across go‑to‑market and technical teams Curiosity and willingness to adopt AI tools to work smarter and deliver better results (AI knowledge not required) Nice To Haves Previous experience supporting a market at an early stage or being part of a startup team Experience with SQL Familiarity with and/or user of Notion We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Equal Opportunity and Privacy Statement Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #J-18808-Ljbffr
About Us We're looking for a motivated early career sales professional with an entrepreneurial and building spirit to join our EMEA Sales Development team! As an early member of the team, you'll be instrumental in helping define our inbound sales motion, meaningfully shape our future product, and drive business revenue all while having a blast doing it! We seek a talented and ambitious SDR who can drive high-quality inbound opportunities while managing strategic sales processes. This role offers a unique opportunity to shape our growing presence in the region. As an SDR, you will be responsible for qualifying inbound leads and converting them into opportunities across the EMEA region. We're building a team that combines a winning attitude with strategic thinking and sales excellence. You'll have the opportunity to help shape our sales processes and build pipeline to support our Account Executive team. We believe in internal growth and provide clear career paths for sales professionals to advance their careers. About The Role Master Notion's platform and competitive landscape Create and execute strategic inbound campaigns Collaborate with marketing on regional campaign initiatives Implement proven sales methodologies to qualify opportunities Maintain detailed and accurate records in our CRM Help build playbooks and define our sales motion Hold ownership over pipeline generation tactics and strategic approaches Skills You'll Need To Bring Fluency in English + additional language Ability to thrive in a fast-paced startup environment Strong cross-functional collaboration skills Competitive spirit and team-oriented mindset Previous experience in Account Executive, Sales Development, or Business Development roles Proven track record of meeting or exceeding sales targets Strong communication skills with ability to craft tailored customer stories Positive attitude with eagerness to learn from challenges and comfort with ambiguity We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. #J-18808-Ljbffr
Notion in Dublin is seeking a Customer Success Manager to manage a portfolio of customers across EMEA. The role involves onboarding clients through tailored consultations, designing outreach campaigns for product adoption, and serving as a trusted advisor. Ideal candidates have at least 3 years of experience in Customer Success, fluent French, and a proactive mindset to enhance client success. This position offers an opportunity to shape the foundations of Customer Success at Notion. #J-18808-Ljbffr
About the Role: Manage a large portfolio of customers in EMEA. Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption. Work cross functionally with sales partners to ensure strong adoption of Notion. Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion. Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success. Inform and influence our overall growth strategy. What You'll Achieve: Drive adoption and expansion for a product people love that solves real problems : Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife! Help build the foundations of Customer Success at Notion : As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions. Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion. Meaningfully shape our future product : As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. Elevate your skills as we tackle our most impactful challenges : We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. Skills You'll Need to Bring: 3+ years experience at a fast growing software company You have a track record of success in your current Customer Success or Account Management role You are a fluent French speaker Experience of managing a large volume of accounts Strong intrinsic motivation to be a top performer and contribute to a team You have a growth mindset and thrive in the building stage of a nascent team You’re motivated by seeing others succeed and grow when you partner with them You’re highly adaptable, easily acclimating to a rapidly changing business and industry You love getting to know new people and helping them solve their business problems You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. Nice to Haves: You've built Customer Success playbooks or processes You have experience in scaled program management, or building campaigns in Outreach You have experience using Notion You are curious about data and insights, and have used Salesforce and Gainsight before You've been a first or early hire at a fast growing start up before You've got strong technical chops Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. #J-18808-Ljbffr
