Job Description Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals. The role of the Operations Administrator is to support the Operations Manager & Technical Consultant. The role combines operational coordination with hands-on technical exposure which includes working within systems, assisting with customer tickets and supporting solution delivery. Nostra has offices in Dublin, Galway, Cork and Belfast. Responsibilities: Creating structured handover documents and requesting key client contact information for ticketing purposes. Support customer ticket management by tracking open items, following up to ensure actions are completed within agreed SLAs. Assist with internal voice projects migrating clients to our in-house system. Support customer onboarding processes by ensuring documentation, system access, and key information are accurately recorded. Liaising with vendors across Europe for pricing for new opportunities. Supporting the Operations Manager & Technical Consultant during internal and customer calls, capturing accurate meeting notes and clearly documenting actions. Managing the internal monitoring system for data connections and ensuring all services are added. Managing equipment orders, tracking delivery and updating internal records. Requirements: 2 years experience required in an operations environment. This is an operations-focused role with technical exposure. It does not require engineering experience, but candidates should be confident working with IT/Telecoms terminology and systems. Highly organised with exceptional attention to detail. Confident communicator (written and verbal). Comfortable working across multiple projects simultaneously. Proactive mindset able to identify issues before they become problems. Benefits: Generous professional development budget. Company Pension. Health Plan. Wellness Benefit. On-site Gym. At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.
Job Description Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals. As a People Partner, you will be the go-to HR support for both our managers and employees, providing strategic guidance on everything from performance management to team development. You will work closely with the People Experience team to support initiatives that help Nostra continue to thrive. This role is perfect for someone who is adaptable, proactive, and ready to make an impact. Nostra has offices in Dublin, Galway, and Cork, this role is Cork based. Responsibilities: Be the trusted advisor for managers and employees, guiding them through challenges, career development, and employee relations matters. Ensure a consistent and fair approach to managing people's issues. Working with team leads to identify key development needs and creating tailored learning and development plans. Help guide team members through their career progression and support managers with their teams' growth. Foster Nostra's people-first culture by driving initiatives that enhance employee wellbeing and engagement. You will ensure the company continues to have a collaborative, inclusive, and positive environment where everyone feels valued. Support the performance review process, coach managers on giving effective feedback, and help implement any necessary performance improvement plans. You will play a key role in helping teams align to their goals. Be a key partner in managing change initiatives, helping teams navigate restructuring or other significant shifts in the company. Communicate clearly and consistently, ensuring employees feel informed and supported. Analyse key people data, providing insights into engagement, retention, and other important metrics. Help leaders make data-driven decisions for improving people practices and company culture. Work on strategic HR projects that align with Nostras peoples goals, including leadership development programs, diversity initiatives, and employee engagement surveys. Requirements: Proven experience in a People Partner or HR Business Partner role, ideally within a fast-paced or scaling company. You are comfortable navigating a variety of HR challenges and have a hands-on approach. Degree in HR or a related discipline advantageous. Exceptional interpersonal and communication skills, with a natural ability to build relationships and collaborate with all levels of the organization. A deep understanding of employee engagement, performance management, and talent development. You are passionate about helping individuals and teams thrive. Able to manage multiple priorities at once and make decisions in a fast-moving environment. You bring balance, organization, and structure to everything you do. Solid understanding of HR best practices, employment law, and compliance. You know how to use HR data to provide actionable insights and support decision-making. Comfortable with HRIS systems and data reporting tools. Proficient in MS Office tools like Excel, Word, and PowerPoint. Experience working in a tech startup or fast-growth environment. Familiarity with wellbeing, diversity, equity, and inclusion initiatives. Benefits: Generous professional development budget. Company Pension. Health Plan. Wellness Benefit. On-site Gym. At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.
A leading Managed Service Provider in Ireland seeks a highly organized Sales Support professional in Cork. The role involves managing orders, supporting account managers, and ensuring a flawless customer experience. Responsibilities include order processing, customer relationship management, and sales documentation. Candidates should possess excellent communication skills, proficiency in CRM software, and some experience in Sales Support within IT. The position offers benefits like professional development support, a health plan, and a company pension. #J-18808-Ljbffr
Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals. We’re seeking a highly organised, customer‑focused Sales Support professional to play a key role in supporting account managers and delivering a seamless customer experience. You’ll manage orders, quotes, subscriptions, and CRM data, liaise with customers, and collaborate across teams to support sales performance and growth. If you’re detail‑oriented, comfortable with CRM systems, and enjoy working in a fast‑paced environment, this role offers real impact and variety. Nostra is exponentially growing and we are expanding our Sales Department! Nostra has offices in Dublin, Galway, Cork and Belfast. Responsibilities Order Processing Accurately enter and process customer orders in the CRM. Track and manage order status, ensuring timely delivery, installation and invoicing. Customer Relationship Management Assist Account managers in managing customer accounts. Respond to customer inquiries via phone, email, and chat. Maintain and update customer records in the CRM system. Manage software subscriptions on behalf of our clients. Cross‑sell/upsell. Sales Documentation Prepare and distribute sales quotes & proposals. Ensure all sales documentation is complete and accurate. Reporting and Analysis Generate and analyze sales reports to identify trends and opportunities. Provide sales performance data to support strategic decision‑making. Sales Support Coordination Collaborate with marketing, finance, and customer service teams to ensure seamless operations. Assist in the development and implementation of sales strategies and initiatives. Training & Onboarding Support the onboarding process for new sales team members. Provide training on sales tools, systems, and best practices. Customer Feedback Collect and relay customer feedback to improve products and services. Assist in resolving customer complaints and issues. Requirements Excellent communication and interpersonal skills. Proficiency in CRM software and Microsoft Office Suite. Experience using Autotask desired. Strong organizational and multitasking abilities. Detail‑oriented with a high level of accuracy. Ability to work independently and as part of a team. Prior experience in a Sales Support role particularly in the IT Industry desirable. Benefits Generous professional development budget. Company Pension. Health Plan. Wellness Benefit. Onsite Gym. At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion. #J-18808-Ljbffr
Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals. The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on‑premise technology including networking. This role would require a service‑oriented attitude, excellent verbal and written skills and a high focus on the quality of work. Nostra has offices in Dublin (HQ), Cork, Galway and Belfast. Responsibilities: Provision of dedicated IT support to our customers. You will need to troubleshoot and diagnose any potential issues across a variety of hardware and systems, escalating to a senior engineer or vendor support when appropriate. Deliver support on issues of varying complexity across the various sites. Set up and maintenance of new users within the client sites. Partnering with the Account Manager to identify improvement projects and ensure the provision of an outstanding service. Understand all compliance requirements on the different customer sites. Be cognisant of operational security identifying changes to reduce risk along the way. As you will be the customers first point of contact with Nostra you must be customer focused, enthusiastic, ambitious and solution focused. You should be able to prioritise and execute tasks in a high-pressure environment. Required: 2+ Years’ Experience in an IT Engineer, IT Field Engineer, with proven experience within a Microsoft environment. IT skills Microsoft related e.g., Office 365, Windows 10, Active Directory, DNS, DHCP, Firewalls, switches, access points including VLAN’s and VPN Azure knowledge is a bonus. Excellent people, communication, customer service skills. Good English with excellent communication skills. Benefits: Generous professional development budget. Company Pension. Health Plan. Wellness Benefit. Nostra is an equal opportunity employer. #J-18808-Ljbffr
Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals. The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking. This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work. Nostra has offices in Dublin (HQ), Cork, Galway and Belfast. Responsibilities Provision of dedicated IT support to our customers. You will need to troubleshoot and diagnose any potential issues across a variety of hardware and systems, escalating to a senior engineer or vendor support when appropriate. Deliver support on issues of varying complexity across the various sites. Set up and maintenance of new users within the client sites. Partnering with the Account Manager to identify improvement projects and ensure the provision of an outstanding service. Understand all compliance requirements on the different customer sites. Be cognisant of operational security identifying changes to reduce risk along the way. As you will be the customers first point of contact with Nostra you must be customer focused, enthusiastic, ambitious and solution focused. You should be able to prioritise and execute tasks in a high‑pressure environment. Required 2+ Years’ Experience in an IT Engineer, IT Field Engineer, with proven experience within a Microsoft environment. IT skills Microsoft related e.g., Office 365, Windows 10, Active Directory, DNS, DHCP, Firewalls, switches, access points including VLAN’s and VPN Azure knowledge is a bonus. Excellent people, communication, customer service skills. Good English with excellent communication skills. Benefits Generous professional development budget. Company Pension. Health Plan. Wellness Benefit. On‑site Gym. At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion. #J-18808-Ljbffr
Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals. As a People Partner, you will be the go-to HR support for both our managers and employees, providing strategic guidance on everything from performance management to team development. You will work closely with the People Experience team to support initiatives that help Nostra continue to thrive. This role is perfect for someone who is adaptable, proactive, and ready to make an impact. Nostra has offices in Dublin, Galway, and Cork, this role is Cork based. Responsibilities Be the trusted advisor for managers and employees, guiding them through challenges, career development, and employee relations matters. Ensure a consistent and fair approach to managing people's issues. Working with team leads to identify key development needs and creating tailored learning and development plans. Help guide team members through their career progression and support managers with their teams' growth. Foster Nostra's people-first culture by driving initiatives that enhance employee wellbeing and engagement. You will ensure the company continues to have a collaborative, inclusive, and positive environment where everyone feels valued. Support the performance review process, coach managers on giving effective feedback, and help implement any necessary performance improvement plans. You will play a key role in helping teams align to their goals. Be a key partner in managing change initiatives, helping teams navigate restructuring or other significant shifts in the company. Communicate clearly and consistently, ensuring employees feel informed and supported. Analyse key people data, providing insights into engagement, retention, and other important metrics. Help leaders make data-driven decisions for improving people practices and company culture. Work on strategic HR projects that align with Nostra’s people’s goals, including leadership development programs, diversity initiatives, and employee engagement surveys. Requirements Proven experience in a People Partner or HR Business Partner role, ideally within a fast-paced or scaling company. You are comfortable navigating a variety of HR challenges and have a hands‑on approach. Degree in HR or a related discipline advantageous. Exceptional interpersonal and communication skills, with a natural ability to build relationships and collaborate with all levels of the organization. A deep understanding of employee engagement, performance management, and talent development. You are passionate about helping individuals and teams thrive. Able to manage multiple priorities at once and make decisions in a fast‑moving environment. You bring balance, organization, and structure to everything you do. Solid understanding of HR best practices, employment law, and compliance. You know how to use HR data to provide actionable insights and support decision‑making. Comfortable with HRIS systems and data reporting tools. Proficient in MS Office tools like Excel, Word, and PowerPoint. Experience working in a tech startup or fast‑growth environment. Familiarity with wellbeing, diversity, equity, and inclusion initiatives. Benefits Generous professional development budget. Company Pension. Health Plan. Wellness Benefit. On‑site Gym. At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion. #J-18808-Ljbffr
A leading Managed Service Provider in Ireland is seeking an IT Engineer to provide dedicated support to customers across various sites. The ideal candidate should have at least 2 years of experience in a Microsoft environment, with strong skills in Office 365, Windows 10, and Active Directory. Responsibilities include troubleshooting, user setup, and collaboration with Account Managers for service improvement. The position offers a generous professional development budget, company pension, health plan, and wellness benefits. #J-18808-Ljbffr
A leading Managed Service Provider in Ireland seeks an experienced IT Engineer to deliver exceptional IT support. The ideal candidate should possess over 2 years of experience in a Microsoft environment and exhibit strong skills in Office 365, server administration, and network management. Responsibilities include troubleshooting issues, setting up new users, and ensuring compliance across different customer sites. This role emphasizes a customer-focused attitude and effective communication skills. The position is based in Galway and offers various benefits including a professional development budget. #J-18808-Ljbffr
A leading Managed Service Provider in Cork is looking for an experienced People Partner to provide HR support for managers and employees. In this vital role, you will guide teams through challenges, promote a people-first culture, and manage development programs. Candidates should have HR experience, excellent communication skills, and a solid understanding of HR best practices, along with proficiency in HRIS systems and MS Office tools. This position offers a generous benefits package including health plans and professional development budgets. #J-18808-Ljbffr
