Responsibilities Engage with business users to define scope, understand business processes, problem statements and pain areas Identify key stakeholders and construct stakeholder analysis i.e. how they are affected Support the identification of risks and mitigation approaches Participate in client requirement workshops and identify gaps together with high level proposals for their resolution (e.g. development workarounds or change in processes). Ensure any solutions proposed are realistic and within the agreed scope of the project. Analyse client business requirements, liaise with clients / project teams and prepare business process documents like BRDs, User Stories, Discussion Logs, Workflows etc. Be involved actively in the process till the sign-off is not obtained from the client. Participate in Solution design with the Design and Development team to ensure requirements are duly addressed. Ensure Requirement Traceability Matrix is updated to facilitate tracking of requirements coverage. Make appropriate recommendations that will positively impact operational effectiveness, reduce cost and provide a better customer experience Conduct relevant research to increase understanding in support of developing comprehensive solutions Participate in final User Acceptance Testing for all major developments in the domain Assist in the production of various collaterals such as User Guide, SOP Documents, process flows etc Experience and Skills Required A strong background in Banking domain having good understanding of all major areas of Bank like lending, deposit, liabilities, payments etc Should have good understanding of gamut of lending products would be advantage Experience of implementing Core Banking System would be an added advantage Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making Experience in documenting business case, business process modelling, requirement elicitation through workshops Manage projects from inception through design to delivery An IT background with a solid grounding in technology Experience of working in both Agile & waterfall SDLCs Communication, group dynamics, collaboration and continuous improvement are core being best practice driven Pro-active, quick learner, ability to effectively work in multi-cultural and multi-national teams Positive attitude and ability to engage with different stakeholders managing scope and expectations skilfully #J-18808-Ljbffr
We are seeking a highly skilled and motivated Technical Lead to oversee and manage the Service Assurance function for our Production Support team. Experience in Temenos is desirable but not mandatory, provided there is a solid background in core banking support. Key Responsibilities Lead and manage the production support function for the Service Assurance team. Oversee incident response, prioritization, and resolution coordination. Drive root cause analysis (RCA), problem management, and corrective action plans. Ensure adherence to SLAs, escalation protocols, and governance standards. Coordinate across technical teams, vendors, SMEs, and QA for resolution delivery, and to ensure alignment on system requirements and deliverables. Implement and maintain monitoring tools to track system health and performance metrics, integrations, and environment stability. Skills & Qualifications 8–12 years of experience in Production Support/Service Assurance (preferably A/Lending modules) with a proven ability to lead and mentor technical teams. Excellent communication, interpersonal, and leadership skills to manage stakeholder expectations effectively. Strong technical background with knowledge of COB, Integration Framework (TIF) and expert in production support, performance monitoring, and root cause analysis. Strong background in banking applications; Transact experience preferable. Proven leadership in L2/L3 support, SLA management, and critical incident handling. Knowledge of ITIL practices, problem/change management, versions, routines, local tables, and multi-threaded jobs, and RCA frameworks. Experience with databases, interfaces, APIs, and system monitoring tools. #J-18808-Ljbffr
A leading financial services firm in Dublin is seeking an experienced professional to lead financial crime implementation programs. The ideal candidate will have over 10 years of experience in regulatory projects and a strong understanding of business strategies. Key responsibilities include managing project delivery, conducting workshops, and documentation. A background in technology and familiarity with Agile and Waterfall SDLCs is required. A Master's degree is a plus. #J-18808-Ljbffr
A strong background in retail financial services advisory (preferably 10+ years of change management / regulatory projects experience) and a proven ability to quickly understand the business strategy and objectives (4+ years of Big 4 Advisory experience) Experience working on an end-to-end Financial Crime implementation program (operating model, governance structure, process and technology delivery) and good understanding of AML & Fraud subject matter is a plus Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making Experience of working in an FS advisory role, in a similar organization is a massive plus Experience in documenting business case, business process modelling, requirement elicitation through workshops Experience working on Financial Crime applications like NetReveal, Detica, Hotscan, Feature space, etc.. is a plus Manage projects from inception through design to delivery An IT background with a solid grounding in technology Experience of working in both Agile & waterfall SDLCs Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven 2.1 or higher in a related discipline from an academic institution; Masters a plus #J-18808-Ljbffr
