Director / Senior Director, Customer Success Director / Senior Director, Customer Success A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team.With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work: We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role: As the Senior Director of Customer Success for EMEA, you will lead and scale our regional Customer Success team to deliver exceptional value, drive customer outcomes, and expand long-term partnerships across our enterprise and mid-market customer base. You’ll be responsible for building and executing the EMEA customer success strategy, aligning closely with Sales, Product, Support, and Marketing to improve adoption, retention, and growth. You will also work in close partnership with the Director of Customer Success for North America to ensure a unified, global approach to customer success. Together, you will define and implement best practices that scale across regions and ensure consistency in how we engage, support, and grow our customers worldwide. This role requires a strong mix of strategic thinking, operational excellence, and team leadership. You will be the voice of the customer within Nitro, championing the needs of our EMEA clients and ensuring their success drives business growth. This role reports to the SVP, Customer Experience. What you'll be doing: Own the customer lifecycle in EMEA from onboarding to renewal, ensuring customers achieve measurable outcomes. Partner with customers to align Nitro’s solutions with their digital transformation goals and document productivity needs. Drive high adoption and satisfaction through value-driven engagement and proactive account management. Leadership & Team Development Lead, mentor, and grow a high-performing Customer Success team across the EMEA region. Foster a culture of accountability, collaboration, and continuous improvement. Ensure the team is aligned with global CS goals while addressing the unique needs of the EMEA market. Collaborate closely with the North America Director of Customer Success to ensure strategies, processes, and success plans are implemented consistently across regions. Contribute to a global framework for CS operations, metrics, and customer engagement programs. Customer Health & Retention Own customer retention, expansion, and health metrics across the region. Oversee risk mitigation plans and proactively manage escalations with a focus on long-term partnership. Drive renewals in collaboration with Sales and identify upsell opportunities through strong customer relationships. Cross-Functional Collaboration Collaborate with Sales to support strategic accounts, pilots, and renewals. Influence Product roadmaps by communicating regional customer feedback and emerging trends. Work with Marketing and CS Enablement on lifecycle communications, onboarding content, and scaled customer programs. Business Insights & Reporting Provide regular reporting on customer health, retention forecasts, and CS team performance. Use data and insights to optimize CS programs and improve the customer journey across key segments. Success Criteria: Proven ability to lead and scale high-performing CS teams in a fast-paced environment. Strong executive presence and ability to build trust with senior stakeholders, both internally and externally. Demonstrated ability to influence cross-functional teams and drive customer-centric initiatives. Metrics-driven mindset with a focus on outcomes, value delivery, and measurable success. Strong understanding of the EMEA business landscape and customer expectations. Experience driving alignment with global CS leadership to ensure consistency across regional teams. What we're looking for: 10+ years of Customer Success or Account Management experience in enterprise software, with at least 5 years in a leadership role. Prior experience managing teams across EMEA and supporting a diverse, international customer base. Deep knowledge of the customer lifecycle, success planning, and digital adoption strategies. Exceptional communication, interpersonal, and organizational skills. Strong commercial acumen with experience supporting upsell, cross-sell, and renewal motions. Fluent in English; additional European languages a plus. Ability to travel within EMEA as needed (~25%). Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: Flex Time Off Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, orappointments. Hybrid Work Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits: Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #LI-DK1 #LI-Hybrid Current openings at Nitro Create a Job Alert Level-up your career by having opportunities at Nitro sent directly to your inbox. #J-18808-Ljbffr
Business Development Representative EMEA A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work: We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role: Join Nitro as a Strategic Business Development Representative (BDR), where you’ll play a key role in driving high-value pipeline creation and supporting Nitro’s strategic sales initiatives across enterprise accounts. This role is a perfect fit for someone eager to break into complex, consultative sales combining deep account research, data-driven outreach, and collaboration with senior sellers to open doors into the Fortune 2500. As a Strategic BDR, you’ll work hand-in-hand with Strategic Account Executives to research, engage, and qualify enterprise opportunities. You’ll build detailed account plans, map decision-makers, and leverage data to personalize every touchpoint. You’ll also collaborate with channel partners on co-selling motions to expand reach and accelerate pipeline growth. This is a highly visible, high-impact role ideal for someone who’s analytical, resourceful, and passionate about breaking into enterprise sales. If you thrive on strategy, storytelling, and measurable outcomes, this role will give you the foundation and exposure needed to grow into a senior sales position at Nitro. What You’ll Be Doing Partner with Strategic AEs to identify, engage, and qualify opportunities within the Fortune 2500. Execute personalized, multi-channel outreach through calls, emails, and LinkedIn to create Sales Accepted Opportunities. Follow up strategically after events and marketing engagement, creating structured multi-touch plans to convert engagement into pipeline. Conduct monthly account mapping sessions with channel partners to identify joint opportunities and align on a co-selling strategy. Use tools like Groove, Clay, and LinkedIn Sales Navigator to enrich data, uncover insights, and tailor outreach. Track and update all pipeline activity, touchpoints, and progress in Salesforce to ensure visibility and accountability. Collaborate cross-functionally with Channel, Marketing, and RevOps teams to ensure pipeline quality, efficiency, and follow-through. What We’re Looking For Based in Dublin, with the ability to work from the office 3 days per week. 1+ year of experience in a BDR/SDR or similar outbound prospecting role; enterprise or strategic sales experience is a strong plus. Exceptional research and communication skills. You know how to dig into accounts and tell compelling stories that resonate. Experience using Salesforce, Groove, Clay, Clari CoPilot, and LinkedIn Sales Navigator (or similar tools). A proactive, organized, and data-driven mindset. You find ways to work smarter and deliver impact. Strong business acumen with the ability to connect pain points to solutions and value creation. Comfortable working cross-functionally with Strategic AEs, Marketing, Channel, and RevOps. Bonus: Experience in account-based selling, event follow-up campaigns, or working with channel partners. Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts. Flex Time Off Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. Hybrid Work Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits: Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #J-18808-Ljbffr
A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions‑focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top‑quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. We are on a mission: we hire creative, intelligent, talented people; we build great products that delight our customers; and we are doing it in a rewarding way—a way that feels good and makes us proud to be part of Nitro. What you'll be doing: Your main focus will be to renew contracts from existing clients Create and enforce plans that will help meet the needs of customers Build long‑term relationships with clients and customers Address and resolve customer issues Notify the sales team of new sales and cross‑selling opportunities Become familiar with the competition to stay ahead of them Encourage high‑sales and good customer service practices Create strategies and work with clients to boost their brand Help promote and maintain a positive company image What we're looking for: Fluency in English & Dutch is essential (French is nice to have) Passionate about sales and offering clients the best possible solution for their business 2+ years in a sales position Problem solving and who has a pro‑active mindset You are a team player and want to work in an international environment Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts. Hybrid Work Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in‑person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits: Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country‑specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #LI-Hybrid #LI-DK1 #J-18808-Ljbffr
A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role We're looking for an experienced Senior Customer Account Executive (Enterprise) to play a pivotal role in producing incremental sales revenue within Nitro. In this role, you will actively and consistently attain Nitro's quarterly and annual sales targets. Your ability to prospect and close your own net‑new business is imperative to your success and overachievement at Nitro. The role is expected to deliver Nitro’s differentiated message to key decision makers, demonstrating how the knowledge worker adoption of Nitro drives productivity, increases information security, and resource sustainability. The Customer Account Executive is expected to manage their time and customer engagement effectively to deliver the highest revenue return by activity type. Nitro’s Account Executives shall be a trusted adviser to customers during this transformative process. You will have an assigned client base to cross‑sell, upsell, and retain clients across Nitro. This is an opportunity for an experienced SaaS Sales Professional to join a rapidly expanding global sales organization. Whatyou’lldo: You willleverageour value proposition to position Nitro’s customers at the forefront of digital transformation. Develop a strong understanding of customers and serve as a trusted advisor Drive existing customer relationships and ensure customers are achieving the full potential of their current investment (leverage customer relationships to expand the usage of Nitro within new teams and departments) Drive the business forward by expanding revenue within the current customer base, by prospecting and building a pipeline, while building strong personal relationships with existing customers Applying time and intelligence to move prospects through Nitro’s sales cycle – from prospecting to close Navigating political structures and creating and running Mutual Action Plans to drive desired outcomes Developing business cases and a clear understanding of the impact on productivity gains for businesses by vertical Work to develop and circulate the set of best practices that will be the foundation of this growing team Partner cross‑functionally within Nitro (and with channel partners, as required) to gather data, drive product adoption, and ensure customers leverage the solution to achieve full business value Listen to the needs of the market and share with the product and marketing teams What we are looking for: 4-5+ years of quota‑carrying sales experience (retention/expansion) Work within your assigned territory to establish and develop a strategy for identifying and closing opportunities directly with key Enterprise accounts and net new prospects across multiple industry verticals Track record of overachieving quota in past roles Net‑new business “hunter” experience would be an advantage Clear understanding of pipeline management to ensure consistent 3X coverage Excellent communication, negotiation, and forecasting skills Demonstrated ability to find and manage high‑level business in an evangelistic sales environment Ability to assess business opportunities and read prospective buyers Ability to orchestrate the closure of business with an accurate understanding of customer needs Ability to include multiple partners and members of the company management team to position the company's products against direct and indirect competitors Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: Flex Time Off Work‑life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. Hybrid Work Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in‑person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country‑specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #J-18808-Ljbffr
Overview A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work: We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitros mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role We’re looking for an experienced Senior IT Support Engineer to join our Corporate IT team to help us work towards our mission of delivering world-class IT Infrastructure, Tools & Services to support and enhance the technology experience of Nitronauts worldwide – enabling faster, smarter and safer work for all. For the right individual, this position will offer a wealth of exposure to various different technologies, interesting projects and excellent career development opportunities. What you’ll be doing Providing expert-level Systems Administration for our M365, Entra ID & Intune environments Supporting our Windows and MacOS corporate users based in Nitro global offices, as well as remote users Take a lead role in IT projects. For example, migrating from a Hybrid AD environment to Entra full-cloud Using PowerShell to automate and simplify daily tasks Take ownership of support tickets and manage them from first response to resolution, ensuring agreed SLAs are met Execute and manage the Nitro IT onboarding process, ensuring that all new Nitronauts are set up with the accounts, access and hardware they need to hit the ground running on day 1 Provide onboarding training sessions to new Nitronauts Ensure our meeting room AV tech is well-maintained and meets the needs of our users Ensure we have an up-to-date overview of all of our computer assets Stock management and procurement to ensure we have sufficient peripherals and computer inventory Work closely with other IT staff to effectively communicate issues, project milestones and share ideas & knowledge Ensuring our environment and endpoints are secure by using good patching procedures, vulnerability management and endpoint hardening Taking part in our compliance activities to ensure our compliance with ISO27001, SOC2 and others What we’re looking for 5+ years’ experience in Desktop/Technical Support or Systems Administration roles Self-motivated, self-starter with the ability to execute with minimal direction Strong customer service skills and attitude Strong organizational skills with the ability to track multiple issues Able to assess the urgency of incidents and prioritise tickets accordingly Independent, curious, wishing to learn Strong communication skills (verbal and written) Ability to effectively document and diagram all relevant material Ability to occasionally travel to other corporate offices if required Industry Certifications from Microsoft (SC-300, SC-900 etc.), Cisco, CompTIA, ITIL are advantageous What we’re looking for - Technical Skills Advanced knowledge of all Windows Desktop & Server operating systems Advanced knowledge of MacOS Significant experience with device management platforms (ideally Intune & Jamf) Experience using PowerShell to simplify or automate tasks Intermediate networking knowledge – able to configure a Security Appliance, switch and Wireless AP and troubleshoot connectivity issues. Experience managing Meraki networks is advantageous Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: Hybrid Work Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits: Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #J-18808-Ljbffr
A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team.With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work: We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role: Nitro is passionate about empowering people and businesses around the world with a more efficient, dynamic, and secure way to work with documents. We're seeking an experienced Marketing Manager to help scale our growth in EMEA. As Nitro’s Regional Marketing Manager, EMEA, you'll be leading the local execution of our global strategy and have both a net new and expansion pipeline focus for the Enterprise and Strategic segments. Your main objective is to ensure that our global strategy across both direct and partner marketing efforts is localized and adapted for EMEA markets, while delivering core targets. You'll manage critical programs including ABM efforts across new and expansion pipeline and champion the region’s needs and successes into the global marketing organization. Key Responsibilities: Strategic/Top Account ABM Acquisition and Expansion: Lead the development and execution of targeted ABM initiatives for priority accounts following the Nitro ABM framework, supporting both new customer acquisition and existing account expansion. Collaborate closely with sales leadership and Customer Account Executives/Customer Success Managers to identify high-value accounts and key decision-makers. Leverage AI-driven research capabilities to gather actionable account intelligence, then coordinate with cross-functional marketing teams to design and produce customized account-specific campaigns and materials. Own the end-to-end process from strategy development through execution and performance monitoring. Regional Partner activity execution: Execute regional partner marketing programs aligned with the global partner marketing strategy. Lead local market activation including event management, co-marketing campaigns, partner incentive program coordination, and strategic gifting initiatives. Build and maintain strong working relationships with regional Channel Account Managers, the Global Partner Marketing team, and local partner representatives to ensure seamless execution and alignment. Direct Marketing Execution: Drive regional direct marketing initiatives, including attendance and activation at industry events, and the execution of outbound sales campaigns. Partner with Business Development Representatives and sales teams to develop and implement targeted outbound motions that generate qualified pipeline through coordinated marketing and sales efforts. Measurement & Reporting: Establish and monitor key performance indicators (KPIs) to measure regional marketing impact on pipeline generation and revenue contribution. Track metrics including pipeline velocity, revenue attribution, partner engagement levels, and marketing ROI. Deliver regular performance reports and strategic recommendations to internal stakeholders and partner organizations. What You Bring: Bachelor's degree in Marketing, Communications, Business Administration, or related field preferred 4+ years of progressive B2B marketing experience, preferably in SaaS or technology sectors Demonstrated success planning, executing, and measuring end-to-end integrated marketing campaigns with clear performance outcomes Exceptional written and verbal communication skills with the ability to craft compelling marketing content and deliver executive-level presentations Strong project management capabilities with proven ability to prioritize competing demands and meet deadlines in dynamic, fast-paced environments Strategic mindset combined with hands-on execution skills and meticulous attention to detail Experience with marketing automation platforms (HubSpot preferred) and CRM systems (Salesforce) Working knowledge of marketing analytics and reporting tools to track campaign performance and ROI Proactive adoption of AI-powered productivity tools (ChatGPT, Claude, or similar) to enhance workflow efficiency and content development Proven track record of cross-functional collaboration, particularly partnering with sales teams to drive pipeline and revenue outcomes Strong interpersonal skills with ability to build relationships across internal teams and external partners Comfortable presenting to and influencing stakeholders at various organizational levels Willingness to travel periodically for events, partner meetings, and team collaboration Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: Flex Time Off Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, orappointments. Hybrid Work Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits: Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #LI-DK1 #LI-Hybrid #J-18808-Ljbffr
Overview Nitro is a global SaaS leader for seamless digital document workflows, offering a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission — Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it — We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers — We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution — Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster — We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role Nitro is passionate about empowering people and businesses around the world with a more efficient, dynamic, and secure way to work with documents. We’re seeking a visionary Senior Product Marketing Manager to help scale our growth. You'll play a key role in bringing new versions of our market-leading products to market, crafting compelling messaging, and guiding users on a seamless journey to success. The ideal candidate will possess deep expertise in B2B SaaS product marketing, with a proven track record of developing compelling messaging, executing impactful launches, and enabling sales teams to effectively articulate value to enterprise clients. This role requires a passionate storyteller with a data-driven approach, who can collaborate cross-functionally to translate complex technical capabilities into clear, differentiated market advantages, ultimately accelerating our growth and solidifying Nitro's position as a market leader. We’re doing big things at Nitro! If you want to be an important part of our exciting evolution, apply today Who You Are A strategic marketer with a deep understanding of product marketing principles (positioning, messaging, go-to-market). A ‘do-er’ with a ‘get it done’ mentality, comfortable operating at a strategic level with senior stakeholders, but also rolling your sleeves up to dive into the tactics and execute as part of a team. A customer champion, obsessed with understanding user needs and delivering "aha!" moments. A data-driven thinker who thrives on win/loss analysis and user telemetry to inform product marketing strategy. A skilled collaborator, comfortable working across teams (Product, Brand, Sales, Regional Marketing). A creative storyteller who can translate features into user-centric benefits and identify opportunities in the customer lifecycle in which to position them. What You'll Do Own the User Journey — From pre-launch buzz to retention strategies, ensure a smooth and delightful experience for Nitro users at every touchpoint. Craft Compelling Messaging — Develop clear and concise product positioning and messaging that resonates with our target personas, highlighting the value proposition and differentiating Nitro from competitors. Market & Competitive Intelligence Powerhouse — Leverage your expertise in market research and PESTEL analysis to uncover strategic opportunities across core markets and products. Drive User Adoption — Design and implement onboarding programs (primary, secondary, and tertiary) to maximize feature adoption and product value realization. Fuel Sales Enablement — Help create effective sales enablement materials (user stories, battlecards) that empower our sales team to champion Nitro's solutions. Go-to-Market (GTM) Champion — Develop comprehensive GTM plans for new and existing product releases, encompassing user journeys, communication plans, sales tactics, and growth opportunities. Track & Analyse Success — Monitor key performance indicators (KPIs) across the user lifecycle to measure the effectiveness of marketing initiatives. What You Bring 5+ Years of Product Marketing Experience — Proven track record with significant experience (ideally 5-7+ years) in product marketing roles, specifically within a B2B SaaS environment. SaaS Industry Expertise — Deep understanding of the SaaS business model, subscription economics, customer lifecycle, and common industry challenges. B2B Focus — Demonstrated experience marketing to businesses, understanding complex sales cycles, and buyer personas in a B2B context. Leadership Experience — Prior experience in a senior PMM role, leading initiatives, mentoring junior team members, or influencing cross-functional stakeholders. Market Research — Ability to conduct thorough market research, analyse competitive landscapes, identify market trends, and pinpoint white space opportunities. Proficient in gathering customer insights through interviews, surveys, data analysis, and developing deep empathy for target personas. Messaging Architecture — Skilled in developing clear, concise, and consistent messaging frameworks that resonate with target audiences. Launch Planning & Execution — Strong experience in planning, orchestrating, and executing successful product launches (new products, features, updates) from conception to post-launch analysis. Cross-functional Collaboration — Ability to effectively collaborate with Product Management, Sales, Marketing, Customer Success, and other teams to align on GTM strategies. Excellent Communication — Superior written and verbal communication skills, including presentation skills, with the ability to articulate complex ideas clearly and persuasively. Self-Starter & Proactive — Highly motivated, resourceful, and able to work independently with minimal supervision. Bachelor's Degree — Bachelor’s degree in Marketing, Business, Communications, or a related field. MBA (Plus): MBA or equivalent advanced degree is a plus. Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: Flex Time Off — Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. Hybrid Work — Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits — Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #LI-NS1 #LI-Hybrid #J-18808-Ljbffr
Senior Software Engineer (Java/Scala) - Hybrid A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work We aim to create an environment where talented individuals are empowered to excel. Our work is driven by 5 key principles: One team, One mission — Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it — We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers — We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution — Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster — We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role We are looking for a backend engineer to join the team responsible for the acquisition and renewal stages of the customer journey. The successful candidate will work closely with business stakeholders to increase conversion and maximise revenue while improving the experience our customers have as they trial our software, purchase, renew and manage their Nitro subscriptions. What you’ll be doing You will join the existing team and collaborate on delivering feature, security, scalability and resiliency enhancements to our existing Java and Scala code base. You will contribute to the design of new features. You will work cross-functionally with other Nitro Engineering teams to support the exciting enhancements coming to the Nitro cloud product suite. What we’re looking for JVM-based development and deployment experience. Strong knowledge of, and professional development experience with a JVM based language. Experience building SaaS products, particularly in the AWS cloud. Knowledge of event-driven concepts and architectures. Familiarity with continuous development and deployment practices. Ability to drive project delivery from early ideation through to production deployment. Commitment to software quality through clean code, testing and verification. Open and transparent communicator as comfortable with in-person collaboration as with solo focus. Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: Flex Time Off — Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. Hybrid Work — Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices with two days of remote work each week. Benefits — Nitro provides comprehensive benefits including health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with country-specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #J-18808-Ljbffr
Overview A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work: We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission — Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it — We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers — We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution — Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster — We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly. As the “voice of the customer” for Nitro, the CSM must be an active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives. Responsibilities: Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers Drive engagement & adoption to cultivate customer partnerships Own customer satisfaction and retention among a portfolio of business accounts Proactively work directly with a diverse portfolio of business customers, typically within IT, interacting with various levels of management ranging from Directors to C-level executives Ensure a successful onboarding and Nitro rollout among new customers Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs Success Criteria Strong commitment to ensuring customers’ business objectives are achieved Ability to prioritize customer needs and elevate the issues that will have the most impact on customer satisfaction, retention and growth Ability to effectively manage customer expectations and create realistic expectations Strong communication skills, both written and verbal, with excellent attention to detail Proactive, positive, self-starter with a passion for continually improving the processes around you Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction Ability to work in a team-based, collaborative environment Requirements Bachelor’s Degree or equivalent work experience 3-5 years of experience in B2B account management, customer support, customer success or consulting roles Commitment to Nitro’s mission and values Travel up to 10% of the time Nice to have Proficiency in additional languages desired (not required) Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we offer a few additional initiatives to future Nitronauts: Flex Time Off — Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending time with your family, or appointments. Hybrid Work — Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits — Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #J-18808-Ljbffr
