Overview Enterprise Customer Success Manager – Dublin, Ireland Apply Now Back to current openings About Us A global SaaS leader for seamless digital document workflows, Nitro offers solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work We aim to create an environment where talented individuals are empowered to excel. Our work is driven by 5 key principles: One team, One mission – Our collective dedication to Nitro's mission defines us. We build an environment where everyone feels like a valued part of something bigger than themselves. Own it – We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers – We are dedicated to our customers and keep our commitments. Excellence in execution – We deliver top-quality results with passion and precision. Be bold, fail fast, learn faster – We learn as we grow, dare to try, and iterate towards improvement. These guiding values shape our approach to work and culture. The Role The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers receive educational experiences (from formal education to self-help) to realize value from Nitro products quickly. As the “voice of the customer” for Nitro, the CSM must be an active listener and strategic thinker who can balance the customer’s needs with the company’s business objectives. Responsibilities: Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers Drive engagement & adoption to cultivate customer partnerships Own customer satisfaction and retention among a portfolio of business accounts Proactively work with a diverse portfolio of business customers, typically within IT, interacting with various levels of management from Directors to C-level executives Ensure successful onboarding and Nitro rollout for new customers Identify customer health risks and collaborate with internal teams to mitigate churn risk Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle Act as a liaison between internal teams to meet high-priority customer needs, coordinating with sales, marketing, product, support and engineering teams Success Criteria Strong commitment to helping customers achieve their business objectives Ability to prioritize customer needs and elevate issues with the most impact on satisfaction, retention and growth Ability to manage customer expectations and set realistic timelines Strong written and verbal communication with attention to detail Proactive, positive, self-starter with a passion for improving processes Proven track record in a customer-facing role and in driving internal initiatives to increase engagement and satisfaction Ability to work in a team-based, collaborative environment Requirements Bachelor’s Degree or equivalent work experience 3-5 years of experience in B2B account management, customer support, customer success or consulting roles Commitment to Nitro’s mission and values Travel up to 10% of the time Nice to have Proficiency in additional languages desired (not required) Why Nitro? We offer standard benefits (health, dental, vision, retirement) and additional initiatives: Flex Time Off – Flexibility for holidays and personal time Hybrid Work – Three days in-office at global offices and two days remote per week Benefits – Comprehensive package including health, dental, vision, wellness perks, and pension/401k matching Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request accommodations during the interview process and beyond. Current openings Create a Job Alert #J-18808-Ljbffr
Nitro is seeking an Enterprise Customer Success Manager in Dublin, Ireland, to lead customer engagement and ensure satisfaction among business customers. Responsibilities include serving as the main post-sales contact, cultivating partnerships, and addressing customer needs. Candidates should have a Bachelor’s degree and 3-5 years in B2B environments. Nitro provides comprehensive benefits and promotes a hybrid work model with flexibility for remote work. #J-18808-Ljbffr
Senior Customer Account Executive (Hybrid) Dublin, Ireland About Us: A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work: We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role We're looking for an experienced Senior Customer Account Executive(Enterprise) to play a pivotal role in producing incremental sales revenue within Nitro. In this role, you will actively and consistently attain Nitro's quarterly and annual sales targets. Your ability to prospect and close your own net-new business is imperative to your success and overachievement at Nitro. The role is expected to deliver Nitro’s differentiated message to key decision makers, demonstrating how the knowledge worker adoption of Nitro drives productivity, increases information security, and resource sustainability. The Customer Account Executive is expected to manage their time and customer engagement effectively to deliver the highest revenue return by activity type. Nitro’s Account Executives shall be a trusted adviser to customers during this transformative process. You will have an assigned client base to cross-sell, upsell, and retain clients across Nitro. This is an opportunity for an experienced SaaS Sales Professional to join a rapidly expanding global sales organization. Whatyou’lldo: You willleverageour value proposition to position Nitro’s customers at the forefront of digital transformation. Develop a strong understanding of customers and serve as a trusted advisor Drive existing customer relationships and ensure customers are achieving the full potential of their current investment (leverage customer relationships to expand the usage of Nitro within new teams and departments) Drive the business forward by expanding revenue within the current customer base, by prospecting and building a pipeline, while building strong personal relationships with existing customers Applying time and intelligence to move prospects through Nitro’s sales cycle – from prospecting to close Navigating political structures and creating and running Mutual Action Plans to drive desired outcomes Developing business cases and a clear understanding of the impact on productivity gains for businesses by vertical Work to develop and circulate the set of best practices that will be the foundation of this growing team Partner cross-functionally within Nitro (and with channel partners, as required) to gather data, drive product adoption, and ensure customers leverage the solution to achieve full business value Listen to the needs of the market and share with the product and marketing teams What we are looking for: 4-5+ years of quota-carrying sales experience (retention/expansion) Work within your assigned territory to establish and develop a strategy for identifying and closing opportunities directly with key Enterprise accounts and net new prospects across multiple industry verticals Track record of overachieving quota in past roles Net-new business “hunter” experience would be an advantage Clear understanding of pipeline management to ensure consistent 3X coverage Excellent communication, negotiation, and forecasting skills Demonstrated ability to find and manage high-level business in an evangelistic sales environment Ability to assess business opportunities and read prospective buyers Ability to orchestrate the closure of business with an accurate understanding of customer needs Ability to include multiple partners and members of the company management team to position the company's products against direct and indirect competitors Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: Flex Time Off Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. Hybrid Work Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits. EEO Statement Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #J-18808-Ljbffr
Technical Recruiter (Hybrid) Dublin, Ireland As a Recruiter at Nitro, you will be joining a small Global Talent Team and will be responsible for hiring across EMEA and North America. You will partner with hiring managers to actively identify talent that fits their needs. We are looking for someone who is passionate about candidate experience, bringing new team members onboard that match our core values and who knows the value of being proactive. You'll need to have experience hiring for Tech and Product positions, particularly in Engineering and Infrastructure, but be willing to work on Non-Tech roles from time to time. What you’ll be doing Partner with hiring managers and leadership to develop and deliver recruiting plans aligned to hiring needs Build strong relationships across the business, leveraging employee referrals and internal networks to generate candidate pipelines Provide a high-quality candidate experience through consistent and clear communication Proactively source and build diverse talent pipelines through direct outreach Screen candidates to assess skills, experience, and alignment with company values Maintain regular check-ins with hiring managers to track progress and adjust approach as needed Leverage and expand professional networks to engage and attract passive candidates Collaborate with the wider HR team on process improvements and contribute to OKRs What we're looking for 3–5 years of experience in full lifecycle recruiting, with agency experience preferred Strong experience hiring for Tech and Product roles as a primary focus Adaptable, with the ability to support a range of roles beyond tech when needed Proactive and results-oriented, with a bias for action Experience across all aspects of full lifecycle recruiting, including sourcing, screening, coordination, networking, salary benchmarking, and candidate relationship management Ability to manage competing priorities, take on constructive feedback, and remain adaptable in a fast-paced environment Strong project management, written, and verbal communication skills Engaging personality with the ability to build credibility and command respect Self-starter with sound judgment and decision-making skills Benefits Flex Time Off to accommodate holidays, family time, and unforeseen events Hybrid work model: 3 days in-office at global locations (Toronto, Dublin, Antwerp, Porto, Melbourne) and 2 days remote per week Comprehensive benefits package including health, dental, vision, retirement, pension/401k matching, and wellness perks Equality and Diversity Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #J-18808-Ljbffr
Nitro is seeking a Technical Recruiter to join our Global Talent Team in Dublin. This hybrid role involves hiring across EMEA and North America, with a strong focus on Tech and Product positions. You will partner with hiring managers to develop recruiting strategies, provide excellent candidate experiences, and proactively build diverse talent pipelines. The ideal candidate will have 3-5 years of recruiting experience, particularly in technical roles, and will thrive in a collaborative, fast-paced environment. The position offers a comprehensive benefits package and a hybrid work model. #J-18808-Ljbffr
How We Work: A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role: This role will play an integral part in the accounting close and treasury functions with opportunities to work on various projects in the future as we scale. The ideal candidate will be able to work independently but also part of a collaborative, fun-loving team. This position will report to the Accounting Manager within the Accounting team. Duties and Responsibilities: Processing of invoices & scheduling of payment runs in a busy finance department. This includes coding of GL & departments and reviewing invoices for appropriate documentation Ownership of employee expense reimbursement system and approvals Owning GL related month-end close tasks and ensuring financials are in accordance with IFRS/Local GAAP (eg prepaid expenses, fixed assets, accruals, payroll, revenue, headcount, allocations & cross charges) Preparing journal entries, bank reconciliations, schedules and analyses Owning the commission accrual accounting process working with Rev Ops to secure accurate monthly figures Treasury management activities including rolling 13 week multi-currency cash forecasting Reviewing, assessing and managing expense related transactions Balance Sheet, Income Statement and Cash Flow trending analysis Working with Deal Desk and Revenue Operations to streamline sales orders Optimizing systems and procedures as we grow to improve processes Ad-hoc projects including participation in Finance Transformation initiatives and process improvement workflows whilst embracing automation Participate in year-end audit and tax preparations What we're looking for: 6+ years of corporate accounting or public accounting experience 3+ years of Accounts Payable experience – Saas industry / experience a plus Experience with Expensify or employee expense reimbursement system Experience with Tipalti or other another procurement and expense system Solid understanding of Generally Accepted Accounting Principles (GAAP/IFRS), ASC 606/IFRS 15 and working knowledge of all other current authoritative literature Bachelor’s degree in Accounting or Finance / part or full CA/ACA qualification Finance Transformation and automation project experience Exceptional with Excel and other MS Office skills (Outlook, Word, PowerPoint) Proficiency with NetSuite or comparable ERP system Experience with Salesforce or comparable CRM system Strong attention to detail and ability to research discrepancies to solve problems Proven ability for clear and effective written / verbal communication Strong project management skills and understanding of financial & operational controls Ability to work independently, maintain tight deadlines, solve problems proactively Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: Flex Time Off Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. Hybrid Work Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #J-18808-Ljbffr
A global SaaS leader is seeking a Senior Customer Account Executive to drive incremental revenue by managing key Enterprise accounts. The role combines in-person collaboration in Dublin with remote work flexibility. Candidates should have 4-5+ years of experience in quota-carrying sales and a successful track record in closing high-value sales opportunities. Nitro offers a comprehensive benefits package, including health insurance and Flex Time Off to balance work and life commitments. #J-18808-Ljbffr
A global technology firm in Dublin is seeking a Senior Salesforce Architect to oversee the design and strategy of their revenue operations ecosystem. This senior leadership role demands extensive Salesforce experience and includes responsibilities such as defining architecture, leading solution design for CPQ, and ensuring data consistency across systems. A strong background in integration with Chargebee and NetSuite, along with Salesforce certifications, is required. The position supports hybrid work and offers Flex Time Off for a healthy work-life balance. #J-18808-Ljbffr
Customer Account Executive III - DACH (Hybrid) A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. How We Work We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles: One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. The Role We are looking for a Customer Account Executive to join our retention & expansion team to act as a trusted adviser and bring value to our customers in EMEA. You will be responsible for executing sales strategy, engaging existing customers, identifying their needs, and selling appropriate Nitro solutions to meet those needs. You will be dedicated to making our customers successful and seeking out opportunities for revenue growth. This role represents a significant opportunity for an experienced SaaS Sales Professional to join a rapidly expanding global sales organization. Your impact You will leverage our value proposition to position Nitro’s customers at the forefront of digital transformation. Develop a strong understanding of customers and serve as a trusted advisor Drive existing customer relationships and ensure customers are achieving the full potential of their current investment (leverage customer relationships to expand the usage of Nitro within new teams and departments) Drive the business forward by expanding revenue within the current customer base, by prospecting and building pipeline while building strong personal relationships with existing customers Develop and execute on a strategic plan for the territory and create a reliable forecast Embrace a growth mindset and inspire those around you to perform at a higher level while effectively leveraging resources Work to develop and circulate the set of best practices that will be the foundation of this growing team Partner cross-functionally within Nitro (and with channel partners, as required) to gather data, drive product adoption, and ensure customers leverage the solution to achieve full business value Listen to the needs of the market and share with product and marketing teams What we are looking for 3+ years of quota-carrying sales experience Fluent in English and German Experience with SaaS sales and Salesforce.com platform Experience carrying a revenue/bookings target with the ability to develop compelling strategies that deliver results Excellent communication, negotiation, and forecasting skills Demonstrated ability to find and manage high-level business in an evangelistic sales environment Ability to assess business opportunities and read prospective buyers Ability to orchestrate the closure of business with an accurate understanding of customer needs Ability to include multiple partners and members of the company management team to position company products against direct and indirect competitors A team player Creative Mindset Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: Flex Time Off Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. Hybrid Work Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #LI-DK1 #LI-Hybrid #J-18808-Ljbffr
About the role We're looking for a Senior Salesforce Architect to own the design, strategy, and governance of our quote-to-cash and revenue operations ecosystem. You'll be the technical authority across Salesforce CPQ, Chargebee, and NetSuite — designing the integrations, data flows, and platform standards that power our end-to-end revenue lifecycle. This is a senior leadership role working closely with Revenue Operations, Finance, Product, and Engineering globally. What you'll do Architecture & strategy – Define and document the end-to-end architecture spanning Salesforce (Sales Cloud, CPQ), Chargebee, and NetSuite. Own the technical vision for our quote-to-cash stack and ensure designs are scalable, auditable, and aligned with business growth. CPQ & billing design – Lead solution design for Salesforce CPQ – including product catalog, pricing rules, quote templates, approval workflows, and contract lifecycle. Govern the integration between CPQ and Chargebee for subscription billing, amendments, renewals, and revenue recognition hand‑offs. NetSuite integration – Architect and oversee the bi‑directional integration between Salesforce/Chargebee and NetSuite, covering quoting, invoicing, provisioning, and financial reconciliation. Ensure data consistency and auditability across systems. Integration & data – Own API strategy and middleware architecture connecting Salesforce, Chargebee, and NetSuite. Lead data migration planning, master data management, and integration governance across the revenue tech stack. Governance & standards – Define and enforce development standards, code review practices, and release management across all Salesforce workstreams. Champion configuration‑over‑code principles and platform best practices. Technical leadership – Serve as the senior‑most Salesforce authority in the organization. Mentor developers and consultants, conduct design reviews, and guide teams through complex cross‑system challenges. Stakeholder collaboration – Partner with Revenue Operations, Finance, and commercial leadership to align the platform roadmap with business priorities. Translate complex technical concepts clearly for non‑technical audiences. What you'll bring 8–12+ years of progressive Salesforce experience spanning development, administration, and architecture. Deep hands‑on expertise with Salesforce CPQ – product rules, pricing logic, quote‑to‑order, contract management, and amendments. Experience designing and integrating with various systems including Chargebee and NetSuite. Expert‑level proficiency in Apex, Lightning Web Components (LWC), and Salesforce APIs. Salesforce Certified Technical Architect (CTA) or CPQ Specialist certification – or actively working toward CTA. Demonstrated track record delivering large‑scale, multi‑system revenue platform programmes in enterprise environments. Benefits Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we also offer the following initiatives: Flex Time Off – Work‑life balance is important at Nitro; we offer Flex Time Off to be used for holidays, spending days with your family, or appointments. Hybrid Work – Our team embraces the hybrid work model, with three days of in‑person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne, and two days of remote work each week. Nitro provides a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country‑specific benefits. Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond. #J-18808-Ljbffr
