Customer Service Manager – Hardware Division Location: Sligo, Ireland Reports To: Sales Manager Employment Type: Full-Time Lead a dynamic team and shape the customer experience for Ireland’s most trusted hardware brands The Role Lead and develop our Customer Service teams within the Hardware Division. You’ll ensure exceptional service across all channels, drive continuous improvement, and foster a positive, solution-focused team culture. This role combines leadership, process optimisation, and hands‑on engagement with both customers and internal teams. Key Responsibilities Lead, mentor, and develop Customer Service teams across multiple locations. (Regular travel is expected to the West of Ireland as well as to offices in Lisburn) Deliver excellent customer service, manage escalated issues, and build strong client relationships. Implement and improve service processes, systems, and procedures. Support Sales, Operations, Supply Chain, and Logistics to ensure timely order fulfilment. Analyse customer feedback and operational data to inform improvements.Develop training programs and promote continuous learning within the team. The Group has 4 different divisions namely; Hardware Plumbing, Heating & Kitchens Bathrooms Showering. Who We’re Looking For Experienced leader (5+ years) with a track record in Customer Service management across multiple sites. Strong commercial acumen, organised, and detail‑oriented. Excellent communication, interpersonal, and problem‑solving skills. Emotionally intelligent, approachable, and able to motivate teams. Comfortable with travel, presentations, trade shows, and cross‑functional collaboration. What We Offer Competitive salary and benefits. Opportunities for training, development, and career progression. Contributory pension scheme with matched employer contributions. Access to Employee Assistance Programme. Additional annual leave and enhanced maternity/paternity benefits. #J-18808-Ljbffr
Next Generation is seeking a Customer Service Manager for its Hardware Division in Sligo, Ireland. In this role, you will lead and develop customer service teams, ensuring exceptional service across all channels while driving continuous improvement. The ideal candidate will have at least 5 years of experience in customer service management, strong leadership skills, and the ability to foster a positive team culture. Competitive salary and benefits offered, including training, career development, and a contributory pension scheme. #J-18808-Ljbffr
Supply Chain Specialist (Customer Service Focus) We’re looking for a driven Supply Chain Specialist to join a fast-paced, highly regulated environment where you’ll play a key role at the centre of operations. This role is all about keeping things moving – managing end-to-end order processing while delivering a high level of service to customers and internal stakeholders. You’ll be the key link between commercial, manufacturing, and distribution teams, ensuring everything runs smoothly and efficiently. This is a great opportunity for someone who enjoys structure, problem-solving, and taking ownership in a dynamic supply chain environment. Key Responsibilities Manage the full sales order lifecycle (order entry, acknowledgements, invoicing, credits) Act as a key point of contact for customer and internal queries, ensuring fast and accurate responses Support commercial teams with timely and reliable information Work closely with manufacturing and distribution to align schedules and ensure smooth operations Maintain accurate forecasting, customer records, and order data Prepare weekly and monthly reports and performance metrics Ensure full compliance with GMP, quality, regulatory, and EHS standards Support continuous improvement initiatives across the team What you’ll bring Degree/Diploma in Supply Chain, Business, or related field Experience in supply chain or customer service (pharma or regulated environment is a strong advantage) Strong understanding of supply chain processes, forecasting, and demand planning SAP experience and strong Microsoft Excel skills Excellent communication and stakeholder management skills Highly organised with strong attention to detail and the ability to prioritise Comfortable working in a fast-moving, structured environment What we’re looking for A proactive, hands‑on professional who takes ownership, enjoys problem‑solving, and thrives in a collaborative, fast‑paced environment. Someone who is resilient, adaptable, and eager to grow. What’s Next? If you’re looking for a role where you can be truly embedded in supply chain operations and make a real impact every day, I’d love to hear from you. Send your CV to Danielle Johnson at Next Generation Recruitment: Email: danielle.johnson@nextgeneration.ie Or DM via LinkedIn for a quick confidential chat. All applications are handled in strict confidence. #J-18808-Ljbffr
Next Generation in Dublin is seeking a driven Supply Chain Specialist to manage the full sales order lifecycle and serve as a key contact for customer queries. The ideal candidate will have a relevant degree and experience in supply chain or customer service, especially in regulated environments. Skills in SAP and Microsoft Excel are essential. This position offers the opportunity to thrive in a fast-paced, collaborative environment while ensuring compliance with industry standards. Please send your CV to Danielle Johnson at danielle.johnson@nextgeneration.ie. #J-18808-Ljbffr
Next Generation is seeking a Quality Assurance Specialist to join their team in Carlow, Ireland. This crucial role involves ensuring compliance and operational excellence across pharmaceutical manufacturing, including batch release, audits, and documentation processes. Candidates should have a Bachelor's degree in a related field and 2-3 years of QA experience in cGMP environments. The role supports a collaborative culture and strategic impact on global medicine supply. #J-18808-Ljbffr
Quality Assurance Specialist - Pharmaceutical Industry Drive quality excellence at a premier biotech facility. Join a dynamic team at our state-of-the-art site in Carlow, Ireland - a key manufacturing center producing critical pharmaceutical products during an exciting expansion phase. As a Quality Assurance Specialist, you'll safeguard compliance and operational excellence across drug manufacturing operations. Reporting to the QA Manager, leverage your expertise for batch release, audits, and continuous improvement in a high-impact role. Key Benefits of the Role Collaborative culture: Work with high-performing teams prioritizing safety, cGMP compliance, and innovation. Strategic impact: Support global supply of essential medicines from cutting‑edge facilities. Core Responsibilities Ensure cGMP compliance in manufacturing, testing, and documentation processes. Review batch records, deviations, and change controls for data integrity and Right First Time KPIs. Lead/support internal/external audits and inspections as subject matter expert or auditee. Join daily QA Tier meetings to monitor progress, resolve issues, and ensure site readiness. Develop, revise, and train on SOPs, quality procedures, and risk assessments (e.g., FMEA, root cause analysis). Handle OOS/CAPA investigations and continuous improvement using tools like 5 Whys and Fishbone diagrams. Build a proactive, compliant quality culture through cross‑functional collaboration. Qualifications We Value Bachelor's degree or higher (ideally in Life Sciences, Pharmacy, or related field). 2-3 years in pharmaceutical QA, with cGMP experience in manufacturing environments. Strong knowledge of Quality Management Systems, LIMS, and regulatory standards (FDA, EMA). Desired: Batch review/release, audit experience, deviation management, and validation support. #J-18808-Ljbffr
A leading biopharma start-up in Cork is seeking an experienced European Associate Director, Quality Assurance to lead the design and implementation of a robust Quality Management System (QMS). This pivotal role includes ensuring compliance and quality governance across operations, supporting ambitious product launches, and fostering a strong quality culture. The position offers a hybrid working model, a visible leadership role, and significant impact on the company's growth and product strategy. #J-18808-Ljbffr
European Associate Director, Quality Assurance Location: Cork (Hybrid) An exceptional opportunity for a senior Quality professional to take on a pivotal leadership role within a rapidly expanding biopharma start‑up. This position offers the chance to design and establish a robust Quality Management System (QMS) within a lean, virtual European operation, supporting ambitious commercial and pipeline growth plans. This organisation is entering an exciting phase, with plans to launch US commercial products across multiple European markets alongside a strong development pipeline that will underpin further global expansion. You will play a central role in enabling this growth by ensuring quality systems, compliance, and governance are built to scale. The Role As European Associate Director, Quality Assurance, you will lead the design, implementation, and ongoing development of a compliant and inspection‑ready Pharmaceutical Quality System aligned with MAH and GDP requirements. Working within a highly collaborative and entrepreneurial environment, you will operate at both strategic and operational levels. Designing and implementing a fit‑for‑purpose QMS to support MAH licence activities Establishing quality governance across a virtual supply chain model Leading oversight of contract manufacturers, testing laboratories, and distribution partners Driving supplier qualification, audit programmes, and quality agreements Supporting regulatory inspections and interactions with European authorities Embedding a strong quality culture across a growing cross‑functional organisation Contributing to long‑term quality strategy aligned with European and global expansion Candidate Profile Extensive experience in pharmaceutical or biopharmaceutical Quality Assurance Proven track record in establishing or enhancing QMS/PQS frameworks Experience operating within a virtual or outsourced supply chain model Strong background working with CMOs, third‑party manufacturers, and distributors Demonstrated involvement in regulatory inspections and compliance activities Prior experience in a start‑up or high‑growth environment highly desirable QP and/or RP certification would be a distinct advantage Why Apply Opportunity to shape Quality strategy within a high‑growth European platform Visible leadership role with direct impact on product launches and market expansion Collaborative, ambitious culture with strong international integration Hybrid working model based in Cork #J-18808-Ljbffr
A global pharmaceutical organization in Dublin is seeking a Supply Chain Operations Supervisor to lead its distribution centre operations. The role involves overseeing day-to-day operations, managing customer order processes, and ensuring compliance with GDP standards. The ideal candidate will have over 7 years of experience in supply chain operations, strong leadership skills, and a focus on customer service excellence. This position offers a dynamic environment with opportunities for continuous improvement across operations. #J-18808-Ljbffr
Supply Chain Operations Supervisor – Global Distribution Centre 12 Month FTC Our client, a global pharmaceutical organisation, is seeking to appoint a Supply Chain Operations Supervisor to support its high-volume, customer‐focused distribution centre operations. This is a key position responsible for leading a team and ensuring seamless customer order management and service delivery across regional and global markets. Experience within a GDP‑compliant environment would be a distinct advantage. The Role You will oversee day‑to‑day supply chain operations, managing customer order flow, team performance, and third‑party logistics providers to ensure service excellence. Key responsibilities include: Leading and developing a team within a fast‑paced distribution environment Managing end‑to‑end customer order processes including order entry, fulfilment, invoicing and query resolution Acting as the primary escalation point for customer and operational issues Driving performance against service KPIs and delivery targets Working closely with 3PL partners to ensure efficient distribution and service execution Supporting continuous improvement initiatives across operations and customer service Maintaining accurate forecasting and customer data to support planning activities Ensuring compliance with quality standards, GDP requirements, SOPs and operational procedures The Person 7–8+ years’ experience within supply chain operations or customer service in a distribution environment Proven background in global or regional customer supply chain Strong experience managing high‑volume customer order management processes Demonstrated experience working with 3PL providers Previous people management or team leadership experience Strong focus on customer service excellence and stakeholder engagement Experience within a pharmaceutical or regulated (GDP) environment highly desirable #J-18808-Ljbffr
