Come join us and make a difference in the world! Discover more at www.necsws.com Job Description Overall job purpose: The Quality and Development Coordinator will be responsible for providing support to the newborn hearing screening programmes and the diabetic eye screening programme in Ireland and SASH. They will help oversee clinical, operational and administrative activities of the screening programmes, advise and guide on QA matters, be responsible for the quality of training, and lead service improvement initiatives. This will involve working with and across a wide range of stakeholder organisations. The post holder will ensure the programme is delivered in line with national standards, providing an excellent screening service with the aim of early detection and prevention of hearing and sight loss. Main responsibilities and opportunities: The QA and Training Coordinator has a responsibility for ensuring the quality and continuous service improvement of the screening programmes and will support the programmes administratively. To identify opportunities provide succession planning and identify training opportunities for the programmes. To identify areas of improvement that can be actioned via performance reviews, objective setting and training. Responsible for reporting on the programme using bespoke software and presenting this data effectively to diverse stakeholders. To ensure that all SOPs, files, records, documentation and audits are actioned and maintained appropriately, in accordance with appropriate legislation, and confidentiality is maintained at all times. To ensure continuous improvement within the programmes using Service Improvement Plans, Audits, Reporting and Analysis to provide feedback and development within the programmes. Ensure each programme has appropriate resilience to conduct capacity planning, rota management and workforce management. Responsibility for conducting Health and Safety assessments and training, risk assessments, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Assist in the managing of performance of colleagues and processes ensuring the quality of service is of a high standard, ensuring effective communication on a regular basis. Encourage and participate in training and educational programmes to enhance colleague performance. Responsible for ensuring colleague training, probation reviews are conducted, E-learning and regular trainings are attended and are of an appropriate quality. Colleague refresher and regular workshops are in place and attendance is monitored. Responsible for programme procurement and raising orders. Responsible for each programme reporting and feedback on all operational and KPI matters. To have a flexible approach to the changing needs of the local services and the company as a whole. Qualifications Experience with working in a healthcare setting. Experience with large, remote teams. Experience in screening, newborn hearing screening and diabetic retinopathy screening would be an advantage. Show initiative, attention to detail, ability to prioritise tasks and problem solving skills. Ability to use effective communication skills both written and oral within a multidisciplinary team at all levels and with patients/stakeholders in a calm, sensitive and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders. Must display people management skills. The post holder must be IT literate with experience of using bespoke screening database software and a knowledge of information governance. Capability to work largely unsupervised, but with the responsibility of close supervision of other clinical/clerical colleagues within the programme. Must display a good level of initiative, ability to prioritise tasks and to use problem solving skills but must be able to exercise openness through consulting with line managers at all times. Must be willing to participate and evidence continuing professional development (CPD). A full driving licence and preferably your own transport to travel to and from venues and other places of work within the programme area. This role is exempt from the Criminal Justice (Spent convictions and certain disclosures) Act 2016. Successful applicants will be required to provide full details of any previous cautions and convictions and undertake an enhanced disclosure with the Disclosure & Barring Service upon entry and thereafter every 3 years or the equivalent. Knowledge Essential: Previous experience and proficiency with computer applications. Desirable Proficiency in Irish language and or any other language. Personal Skills: Excellent interpersonal, organisational and communications skills. Flexibility to travel within Ireland and UK. Ability to work independently or as part of a team. Own car, Driving Licence. Pre-employment checks required: Baseline Standard / CRB / Security Clearance (GARDA). Other information Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be requested at interview. Additional Information Employees of NEC Software Solutions are entitled to the following Company funded benefit: A Group Pension Plan with fantastic employer contributions. OTHER INFORMATION: Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who are we? We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. NEC Care, part of the NEC Health division, delivers the national diabetic eye screening programme. Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery. #J-18808-Ljbffr
5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company Description Come join us and make a difference in the world! Discover more at www.necsws.com . Job Description This position is for Cavan and surrounding areas. We are hiring for a really great opportunity within our Retinal Technicians team in Cavan and surrounding areas. The role involves Eye Photography, used to identify the damage to the retina that can be caused by complications of Diabetes. Experience is not essential, so this could be a really great opportunity for someone looking to take a step into healthcare, or even someone already working in the Healthcare space who would like to develop their skillset. We have a really great, professional team, who will support you every step of the way towards becoming a specialist in this space. Our Team You’ll be part of the national programme, working alongside our Senior Diabetic Retinal Technicians and Team Leaders, whilst being supported by the administration team, programme manager and clinical lead. All of our team are already (or on their way to being) subject matter experts in Retinopathy – so you’ll never find yourself in a position where you don’t have the support you need. Qualifications We want to make sure you're set for success, so these are the key skills we’re looking for: Experience is not required A Full Clean Irish drivers licence A passion for customer care and positive patient outcomes Being IT literate is a must - word processing, spreadsheets and regular use of Microsoft Office Initiative and the ability to prioritise tasks, as well as using problem-solving skills. A great work ethic and a proactive approach are essential, as you’ll be largely unsupervised after the initial training period Excellent communication skills at all levels Additional Information Employees of NEC Software Solutions are entitled to the following Company funded benefit: A Group Pension Plan with fantastic employer contributions OTHER INFORMATION: Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role Garda Vetting may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who are we? We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. NEC Care, part of the NEC Health division, delivers the national diabetic eye screening programme. Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery. Seniority level Entry level Employment type Full-time Job function Health Care Provider Industries IT Services and IT Consulting Referrals increase your chances of interviewing at NEC Software Solutions by 2x. #J-18808-Ljbffr
Come join us and make a difference in the world! The Quality and Development Coordinator will be responsible for providing support to the newborn hearing screening programmes and the diabetic eye screening programme in Ireland and SASH. They will help oversee clinical, operational and administrative activities of the screening programmes, advise and guide on QA matters, be responsible for the quality of training, and lead service improvement initiatives. This will involve working with and across a wide range of stakeholder organisations. The post holder will ensure the programme is delivered in line with national standards, providing an excellent screening service with the aim of early detection and prevention of hearing and sight loss. Main responsibilities and opportunities: The QA and Training Coordinator has a responsibility for ensuring the quality and continuous service improvement of the screening programmes and will support the programmes administratively. To identify opportunities provide succession planning and identify training opportunities for the programmes. To identify areas of improvement that can be actioned via performance reviews, objective setting and training. Responsible for reporting on the programme using bespoke software and presenting this data effectively to diverse stakeholders. To ensure that all SOPs, files, records, documentation and audits are actioned and maintained appropriately, in accordance with appropriate legislation, and confidentiality is maintained at all times. To ensure continuous improvement within the programmes using Service Improvement Plans, Audits, Reporting and Analysis to provide feedback and development within the programmes. Ensure each programme has appropriate resilience to conduct capacity planning, rota management and workforce management. Responsibility for conducting Health and Safety assessments and training, risk assessments, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Assist in the managing of performance of colleagues and processes ensuring the quality of service is of a high standard, ensuring effective communication on a regular basis. Encourage and participate in training and educational programmes to enhance colleague performance. Responsible for ensuring colleague training, probation reviews are conducted, E-learning and regular trainings are attended and are of an appropriate quality. Colleague refresher and regular workshops are in place and attendance is monitored. Responsible for programme procurement and raising orders. Responsible for each programme reporting and feedback on all operational and KPI matters. To have a flexible approach to the changing needs of the local services and the company as a whole. Qualifications Qualifications, work experience: Experience with working in a healthcare setting. Experience with large, remote teams. Experience in screening, newborn hearing screening and diabetic retinopathy screening would be an advantage. Show initiative, attention to detail, ability to prioritise tasks and problem solving skills. Ability to use effective communication skills both written and oral within a multidisciplinary team at all levels and with patients/stakeholders in a calm, sensitive and reassuring way. The post holder must be IT literate with experience of using bespoke screening database software and a knowledge of information governance. Capability to work largely unsupervised, but with the responsibility of close supervision of other clinical/clerical colleagues within the programme. Must display a good level of initiative, ability to prioritise tasks and to use problem solving skills but must be able to exercise openness through consulting with line managers at all times. Must be willing to participate and evidence continuing professional development (CPD). A full driving licence and preferably your own transport to travel to and from venues and other places of work within the programme area. This role is exempt from the Criminal Justice (Spent convictions and certain disclosures) Act 2016. Successful applicants will be required to provide full details of any previous cautions and convictions and undertake an enhanced disclosure with the Disclosure & Barring Service upon entry and thereafter every 3 years or the equivalent. Knowledge Previous experience and proficiency with computer applications. Proficiency in Irish language and or any other language. Personal Skills: Excellent interpersonal, organisational and communications skills. Flexibility to travel within Ireland and UK. Ability to work independently or as part of a team. Own car, Driving Licence. Pre-employment checks required: Baseline Standard / CRB / Security Clearance (GARDA). Other information Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be requested at interview. Additional Information Employees of NEC Software Solutions are entitled to the following Company funded benefit: A Group Pension Plan with fantastic employer contributions. OTHER INFORMATION: Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who are we? We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. NECCare, part of the NECHealth division, delivers the national diabetic eye screening programme. Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery. #J-18808-Ljbffr
This is a Part-Time (22.5 Hrs per week) role spread over 3/4 days which includes weekends. Come join us and make a difference in the world! Job Description This role is reporting directly to the Regional Coordinator. Working in a team undertaking the screening of babies in the first few days of their new life, you will be a reliable individual with good communication skills and at ease working with mothers and very young babies. You will be passionate about delivering a family friendly yet professional experience for both mother and baby during the screening process. MAIN RESPONSIBILITIES: To promote a professional, welcoming, and caring environment - endorsing a family friendly approach to care. Communicate with and provide information for parents concerning hearing screening – obtain parental consent. To carry out the hearing screening of new-born babies. To inform parents of the screen outcome as dictated by Local & National Hearing Screening Programme (NHSP) protocols. Record clinical and test data accurately and ensure a timely transfer of information to the manager. To ensure patients and families retain their dignity, privacy, and individuality always and maintain the confidentiality of the data. Be aware of child protection issues and adhere to local procedures. To maintain up to date knowledge of procedures and policies relevant to this post. To always ensure the safety and security of equipment and report any problems to the Hearing Screening Operational and Regional Coordinator at the earliest opportunity. To take part in a rota to cover sickness and annual leave of colleagues as appropriate. To be able to work flexibly when required. Qualifications Proven record of working with people. Strong IT skills are essential for this role. Healthcare background is desirable. Additional Information Employees of NEC Software Solutions are entitled to the following Company funded benefit: A Group Pension Plan with fantastic employer contributions. OTHER INFORMATION: Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who are we? We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. NEC Care, part of the NEC Health division, delivers the national diabetic eye screening programme. Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery. Seniority level Entry level Employment type Part-time Job function Health Care Provider Industries Hospitals and Health Care #J-18808-Ljbffr
Company Description Come join us and make a difference in the world! Discover more at www.necsws.com Job Description The Client Services Manager has responsibility for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA’s) or to reasonable endeavour performance targets (contract dependent) in line with the customer requirements, and to act as the single point of contact for escalations. There will be frequent travel to London as part of the role so the post holder will need to live in a conveniently commutable location. The core responsibilities of the role will be to: Responsible for ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards Will manage and develop customer relationships at senior level to maximise customer satisfaction and ensure services are in line with the customer’s IT/IS business strategy Responsible for the production of a Service Performance Report and attendance at Customer Service Reviews Responsible for the Service Credit Calculation, if applicable Working across the organisation to document, monitor, measure and improve services delivered to Customers through the use of Service Improvement Plans Be an escalation point for Service teams and the Customer ensuring correct outcomes are achieved and in line with contracted services Responsible for providing excellent communication to your Customer and internal to Service teams Accountable for the acceptance of new or amended services into production and the ongoing management to contracted service levels Will understand business-critical processes and how these can be impacted by service failures, ensuring that this knowledge is cascaded through the Service teams Contribute to the development and ongoing management of the Customer Account Plan providing Service information and contract deliverables. Using strong Customer relationships, identify new revenue opportunities and ensure these are passed to the Sales Account Managers for processing Management of risk to a point of acceptance or mitigation Understand and ensure adherence to corporate policy, processes, procedures and guidelines Minimise Service Credit liabilities through the use of Service Improvement or Risk Management Seek to convert clients to Reference Status (where appropriate) Qualifications Our ideal candidate will have the following skills and experience: Bachelor's Degree or equivalent Experience in an Engineering discipline ITIL V3 as a minimum but V4 desirable Excellent Communication Skills both written and oral Excellent Ability to produce Service Management documentation and Reports Excellent Business Relationship skills Experience of working Remotely Excellent Analytics and Problem solving skills Experience with IT Service Management Tools Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following: Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE) 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A selection of flexible benefits to suit your individual needs All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Other Information Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. Seniority level Mid-Senior level Employment type Full-time Job function Management Industries IT Services and IT Consulting #J-18808-Ljbffr
Company Description This is a Part-Time Maternity Leave cover (22.5Hrs per week) rolespread over 3/4 days which includes weekends. Come join us and make a difference in the world! Discover more at www.necsws.com Job Description This role is reporting directly to the Regional Coordinator. Working in a team undertaking the screening of babies in the first few days of their new life, you will be a reliable individual with good communication skills and at ease working with mothers and very young babies. You will be passionate about delivering a family friendly yet professional experience for both mother and baby during the screening process. MAIN RESPONSIBILITIES: To promote a professional, welcoming, and caring environment - endorsing a family friendly approach to care. Communicate with and provide information for parents concerning hearing screening – obtain parental consent. To carry out the hearing screening of new-born babies. To inform parents of the screen outcome as dictated by Local & National Hearing Screening Programme (NHSP) protocols. Record clinical and test data accurately and ensure a timely transfer of information to the manager. To ensure patients and families retain their dignity, privacy, and individuality always and maintain the confidentiality of the data. Be aware of child protection issues and adhere to local procedures. To maintain up to date knowledge of procedures and policies relevant to this post. To always ensure the safety and security of equipment and report any problems to the Hearing Screening Operational and Regional Coordinator at the earliest opportunity. To take part in a rota to cover sickness and annual leave of colleagues as appropriate. To be able to work flexibly when required. Qualifications: Excellent Customer Service Skills. Proven record of working with people. Strong IT skills are essential for this role. Healthcare background is desirable. Additional Information: Employees of NEC Software Solutions are entitled to the following Company funded benefit: A Group Pension Plan with fantastic employer contributions. OTHER INFORMATION: Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who are we? We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. NECCare, part of the NECHealth division, delivers the national diabetic eye screening programme. Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery. #J-18808-Ljbffr
