4 days ago Be among the first 25 applicants This job is with ESW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Joining the Delivery Services team as a Technical Account Manager (TAM), you will establish positive relationships with key client contacts. Your main role will be to bridge the technical gap, ensuring clients understand ESW’s solutions and receive mentorship on technical growth and issue resolution. In this role, a forward‑thinking outlook are essential for our Strategic Accounts. The objective is to minimize dependencies on other teams for resolving customer issues and addressing technical queries swiftly in a fast‑paced online market. Additionally, the TAM will help identify improvements in internal and external communications, ensuring innovative ways of working across key linkage groups and with clients. This role will reinforce our dedication to the ESW‑Client partnership and improve overall relationships, as reflected in direct feedback, client advocacy, and NPS scores. Responsibilities Accompany CSMs on client calls to understand their business and build a direct connection with the client’s technical team. Establish and foster connections with the technical collaborators of strategic clients to grasp their integration landscape and technical requirements. Serve as the primary contact for the client’s technical team, offering technical mentorship and assistance for ESW implementations. Function as the key technical contact for clients, aiding in API integration, resolving issues, and optimizing performance. Provide expertise on new feature requests, ESW product/feature releases, integration questions, and issue reporting and resolution. Take the initiative to identify technical challenges and areas for improvement in the client’s integration with ESW. Work closely with internal teams (Product, Engineering, and Client Success) to advocate for client needs and ensure seamless product adoption. Offer solutions on procedures for integrating ESW’s new products and services within the client’s existing infrastructure. Keep informed about ESW’s changing product offerings and industry guidelines to consistently offer value to clients. Qualifications 5+ years of experience in a technical account management, solutions engineering, product management, or integration support role within online retail, financial technology, or software‑as‑a‑service sectors. Strong knowledge of API‑based integrations, web technologies, and troubleshooting methodologies. Client‑centricity: enjoys interacting with clients, comprehends their viewpoint, and can recommend a great outcome for everyone. Excellent ability to communicate complex technical concepts in a clear and business‑friendly manner. Passionate about quality and will be the champion for the customer internally. Experience in international online sales, global payments, or supply chain is a plus. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values – Own It, Champion Simplicity, Win as One, and Debate then Commit – we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Benefits Competitive salary and benefits Professional and personal development opportunities Hybrid working model offering flexibility between office and remote work Diversity, belonging, and inclusion culture ESW is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #J-18808-Ljbffr
A leading tech integration company seeks a Technical Account Manager in Dublin. This role involves bridging the technical gap between clients and ESW, providing mentorship on technical growth. Key responsibilities include fostering client relationships, overseeing API integrations, and advocating for customer needs. Candidates should have over 5 years of relevant experience and be passionate about delivering a high-quality service. Competitive salary, hybrid work model, and emphasis on diversity and inclusion are offered. #J-18808-Ljbffr
A leading technology organization in Ireland is seeking a Senior Site Reliability Engineer to enhance their global eCommerce platform's reliability and scalability. The successful candidate will work extensively with Microsoft Azure, participate in incident management, and mentor junior team members. This role offers competitive salary, professional development, and a flexible hybrid working model, fostering a culture of diversity and inclusion. #J-18808-Ljbffr
A leading e-commerce solutions provider is seeking a Director of People Operations & Transformation in Dublin. This strategic leadership role oversees the entire HR lifecycle, focusing on operational efficiency and technology integration. Ideal candidates will have 7+ years in HR operations, strong leadership skills, and experience with HR technology. The role offers a competitive salary, hybrid working model, and a commitment to diversity and inclusion, making it an exciting opportunity for HR professionals looking to make an impact. #J-18808-Ljbffr
A prominent LGBTQ+ business community is seeking a Customer Success Manager in Dublin. The role involves supporting the achievement of client sales and satisfaction, responding to inquiries, and preparing business review materials. Candidates should have 5+ years in account management, with knowledge of ecommerce platforms like Shopify. The position offers a competitive salary, emphasizes professional development, and promotes a hybrid working model, valuing diversity and inclusion. #J-18808-Ljbffr
Director, People Operations & Transformation Join to apply for the Director, People Operations & Transformation role at myGwork - LGBTQ+ Business Community This job is with ESW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Opportunity The Director of People Operations and Transformation is a strategic leadership role responsible for overseeing all facets of the human resources operations lifecycle, with a primary focus on driving efficiency, effectiveness, and technological advancement. This role will lead the scaling of the HR function by leveraging smart technology solutions to streamline processes, enhance employee experience, and produce data‑driven metrics demonstrating operational success. This role is hybrid, with approximately 50% of your time in the office and 50% remote. We’re currently based in Swords, Co. Dublin, and will be relocating to our new office at North Wall Quay, Dublin 1 in March 2026. Responsibilities Oversee the entire employee lifecycle – from recruitment and onboarding to offboarding – ensuring efficient, compliant, and integrated operational processes. Lead the HR requirements for market expansion in line with our strategic growth targets, ensuring scalable solutions that enable the business. Partner with senior leadership and key stakeholders across the organization to ensure alignment between HR initiatives and business objectives. Identify, evaluate, and implement HR technology solutions (leveraging Workday, Greenhouse, Cloudpay and AI‑driven tools) to automate tasks, improve data accuracy, and enhance the overall employee experience. Champion continuous improvement initiatives, redesigning existing workflows to maximize efficiency, reduce manual intervention, and ensure scalability across the organization. Define, track, and report on key HR metrics and KPIs including turnover rates, HR operational efficiency and SLAs to measure the effectiveness of HR programs and identify areas for strategic improvement. Provide regular reporting within HR and to external stakeholders as required. Lead and manage cross‑functional HR programs that enhance/improve the overall employee experience and continuously improve back‑office people operations processes. Ensure all HR operations comply with relevant labour laws and regulations across all our geographies and are customer‑centric in design. Implement robust internal controls to protect employee data and mitigate operational risks and lead the required reviews of policy compliance and data in line with internal risk functions and audits. Manage relationships with external HR service providers and technology vendors, ensuring service level agreements (SLAs) are met and optimised for cost and performance. Lead and mentor a team of HR operations specialists, fostering a culture of innovation, accountability and customer‑centricity. Requirements 7+ years of progressive experience in HR operations, with at least 3-5 years in a leadership or management role. Bachelor's degree in Human Resources or a related field. Proven experience implementing and optimizing enterprise‑level HR technology solutions (preferably Workday), ensuring seamless integration and user adoption. Strong strategic understanding of HRIS with advanced proficiency in data analytics and reporting tools, and the ability to anticipate and leverage emerging HR technology trends. Strong ability to interpret multiple data sets, translate metrics into actionable insights, and make data‑driven decisions. Demonstrated experience leading organisational change and transformation initiatives in a fast‑paced and scaling environment. Excellent interpersonal, communication and presentation skills, with the ability to influence stakeholders at all levels of the organization and translate stakeholder needs into efficient and effective HR workflows. Solid knowledge of employment law and HR best practices. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless e‑commerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability and teamwork, creating solutions that inspire trust and drive impactful results. Why join us? Competitive salary and benefits: Your financial well‑being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment. Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW. Hybrid working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work. Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged. Equal Opportunity Statement ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #J-18808-Ljbffr
Join to apply for the Senior Site Reliability Engineer role at myGwork – LGBTQ+ Business Community The Opportunity ESW is seeking a Senior Site Reliability Engineer (SRE) to join our growing SRE team and help scale and harden our global eCommerce platform. This hands‑on senior role focuses on reliability, scalability, cloud operations, and DevOps with a strong emphasis on Microsoft Azure. You’ll also work with AWS/GCP during our cloud transition and contribute to the evolution of our observability strategy. You’ll join a small SRE team and play a key role in mentoring, setting standards, and driving operational excellence. Responsibilities Own and improve site reliability, availability, and performance across production systems. Apply and evolve SRE best practices (SLIs, SLOs, error budgets, incident management). Lead and participate in incident response, root cause analysis, and postmortems. Design and maintain automation, runbooks, and self‑healing systems. Operate cloud infrastructure primarily in Microsoft Azure, with exposure to AWS and GCP. Build and improve observability and monitoring using tools such as Grafana, Datadog, Azure Monitor, Prometheus, PagerDuty, etc. Collaborate with DevOps and Engineering teams on CI/CD pipelines, deployment strategies, and release reliability. Support high‑traffic eCommerce events. Mentor junior SREs and help define standards, tooling, and ways of working. Explore and apply AI‑assisted tools for: Incident detection and triage. Alert noise reduction. Operational efficiency and SDLC improvements. Requirements 5+ years of experience as a Site Reliability Engineer, Senior DevOps Engineer, or Platform Engineer. Strong hands‑on experience with Microsoft Azure (required). Experience with AWS and GCP (highly desirable). Solid understanding of SRE, DevOps, and cloud‑native architectures. Experience with Kubernetes / containerised environments. Infrastructure as Code experience (Bicep, ARM, Terraform). Strong observability background (Grafana, Datadog, Prometheus, Azure Monitor). Experience with CI/CD (Azure DevOps, GitHub Actions, Jenkins, CircleCI). Proficiency in at least one programming or scripting language (C#, Python, Go). Experience supporting production systems at scale (eCommerce or high‑traffic platforms a plus). Interest or experience in AI for operations, monitoring, or developer productivity. Strong problem‑solving skills and an ownership‑driven mindset. About ESW Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless eCommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results. Why Join Us? Competitive salary and benefits: Your financial well‑being is important to us. Professional and personal development: We nurture and cultivate talent for growth and success throughout your career with ESW. Hybrid Working: Flexible hybrid working model to balance office and remote work. Diversity, Belonging & Inclusion: A culture that values every individual and encourages uniqueness. EEO Statement ESW is an equal‑opportunity employer. We are proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Engineering and Information Technology Industries Software Development #J-18808-Ljbffr
A growing tech company is seeking a Senior Learning and OD Partner to enhance organisational capability and employee development. This hybrid role in Dublin requires over 7 years of experience in Learning and Development, with strong skills in instructional design, analytics, and communication. The ideal candidate will manage training initiatives, evaluate programme effectiveness, and contribute significantly to the company's culture and values. Benefits include competitive salary, development opportunities, and an inclusive work environment. #J-18808-Ljbffr
Senior Learning and OD Partner – ESW, a member of myGwork – LGBTQ+ Business Community Please do not contact the recruiter directly. Seniority level : Mid‑Senior level Employment type : Full‑time Job function : Human Resources Industries : Software Development Overview ESW is on a strong growth trajectory, and our people strategy is central to this success. We are recruiting a Senior Learning & OD Partner to join our People Team. This hybrid role (50% office, 50% remote) will be based in Swords, Co. Dublin, and will relocate to North Wall Quay, Dublin 1 in March 2026. Responsibilities Partner with the HR Business Partnering team and key leaders to identify opportunities for enhancing organisational capability, including current and future skill gaps across all functions. Take responsibility for the design, development, and delivery of learning solutions, leveraging internal and external networks to provide targeted, efficient, and effective programmes that incorporate the latest in design thinking and learning modalities. Manage the execution of training initiatives through various modalities— in‑person workshops, virtual instructor‑led training, e‑learning modules, and blended learning— ensuring high engagement and effectiveness. Establish clear metrics and evaluation methods to measure the effectiveness and ROI of L&D programmes, using data to drive continuous improvement and demonstrate business impact. Develop and manage the L&D budget, and effectively manage all relationships with external training vendors, consultants, and other third parties. Foster an organisational culture that aligns with the values of ESW by designing, implementing, and assessing programmes that embed our culture and values throughout the employee lifecycle. Act as the key development partner for building learning pathways and driving career succession within ESW. Requirements 7+ years of experience in Learning and Development, training, or organisational development, with at least 3 years in a senior leadership role. Bachelor’s degree in Human Resources, Education, Organisational Psychology, or a related field required; Master’s degree or professional certifications are desirable. Prior experience working within a technology company or a highly dynamic, innovative, and scaling environment. Deep knowledge of adult learning theories, instructional design principles, and diverse training delivery methods. Ability to translate business needs into practical, effective L&D solutions and drive them from conception to completion. Strong analytical skills to evaluate programme effectiveness, measure ROI, and inform decision‑making. Excellent presentation, facilitation, and communication skills, with the ability to engage, influence, and motivate stakeholders at all organisational levels. Passion for exploring and integrating new learning technologies and methodologies to keep programmes relevant and engaging. About ESW ESW creates moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating seamless e‑commerce experiences worldwide. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we foster innovation, accountability, and teamwork. Why Join Us Competitive salary and benefits that reward hard work, dedication, and commitment. Professional and personal development opportunities that nurture talent and support career growth. Hybrid working model that offers flexibility between office and remote work. Inclusive culture that values diversity, belonging, and inclusion. Equal Opportunity Statement ESW is an equal‑opportunity employer. We are proud of our ongoing efforts to foster diversity, equity, and inclusion in the workplace. Hiring at ESW is on the basis of merit, with no regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you require reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates. #J-18808-Ljbffr
Overview Join to apply for the Customer Success Manager role at myGwork – LGBTQ+ Business Community This job is with ESW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Responsibilities Support the CSM team’s achievement of client sales, revenue goals, and overall satisfaction. Respond to client questions and concerns, log incident tickets, and monitor the ticketing system to ensure timely responses and resolutions. Support internal and external cross‑functional business reviews by preparing visually compelling presentation materials. Work closely with internal teams (Delivery Services, Operations, Product, Engineering, and Sales) to advocate for client needs and ensure seamless product adoption. Build in depth strategic account plans focused on growth by leveraging a thorough knowledge of the brand and their strategies. Have working knowledge of Shopify Ecommerce platform. Develop deep product and internal process knowledge to become a strategic problem solver. Have extensive international ecommerce subject‑matter knowledge and awareness of global ecommerce trends and innovations. Requirements Undergraduate degree and 5+ years of relevant experience in an account management role in technology, SaaS, Ecommerce or a related business. Technical proficiency: knowledge of API‑based integrations, web technologies, and Ecommerce platforms and system integrators (Shopify, SFCC etc.). Client‑centricity: enjoys interacting with clients and recommends outcomes for everyone. Excellent collaboration and communication skills. Dedication to quality and a passion for customer advocacy. Experience with enterprise reporting systems and data analysis. Benefits Competitive salary and benefits. Professional and personal development opportunities. Hybrid Working Model. Diversity, Belonging & Inclusion culture. ESW is an equal opportunity employer and we are proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. #J-18808-Ljbffr
