Why Patients Need You Pfizer's purpose is to deliver breakthroughs that change patients' lives. Research and Development is at the heart of fulfilling Pfizer's purpose as we work to translate advanced science and technologies into the therapies and vaccines that matter most. Whether you are in the discovery sciences, ensuring drug safety and efficacy or supporting clinical trials, you will apply cutting edge design and process development capabilities to accelerate and bring the best in class medicines to patients around the world. What You Will Achieve As a Scientist at RCMF (Ringaskiddy Clinical Manufacturing Facility), you will be at the centre of our operations and you'll find that everything we do, every day, is in line with an unwavering commitment to quality. Your main area of focus will be performing laboratory and pilot-scale process characterization and process optimization studies. Experience or knowledge of continuous manufacturing is desired. You will help Pfizer develop new and improved processes used in the research and development of our drugs. Your innovative mindset will help us develop economical, efficient and safe chemical manufacture of experimental and active drug materials. With your deep knowledge in the discipline, you will be an active team member who influences at the project team level. You will be using your scientific judgment to adapt standard methods and techniques by applying prior work experience and consulting others. Your ability to plan will help in preparing short-term work activities on projects. Your creativity in developing novel processes and new ideas will be used frequently. You will undertake mentoring activities to guide your team members. It is your innovative scientific temperament that will help in making Pfizer ready to achieve new milestones and help patients across the globe. How You Will Achieve It Contribute to achievement of goals and influence at the work group/project team level. Contribute and/or lead troubleshooting and investigation of analytical issues with existing commercial Active Pharmaceutical Ingredients (API) processes to support project teams, API sites and global technical groups. Coordinate and support tech transfer activities by drafting protocols, reviewing data, and writing reports. Plan and execute laboratory studies, make detailed observations, analyse and interpret data. Support the Process Analytical Technology program and the Operational Excellence initiatives utilizing advanced analytical, chemometric, and statistical skills to upgrade process performance. Work with potentially hazardous chemicals using appropriate personal protective safety equipment in a properly controlled environment. Qualifications Must-Have Bachelor's /Master's Degree 4+ years of experience Practical experience in a range of analytical techniques Technical knowledge and skills in purification of biologics achieved through industrial or academic experience in research and development, technical operations, manufacturing, etc. Organized, self-motivated, and capable of working independently or in a collaborative environment Excellent written and verbal communication skills Experience in supporting scale-up and technology transfer to pilot or commercial scale facilities Experience in a research laboratory setting, a strong background of traditional bioprocessing, and/or a working knowledge of cGMP (current Good Manufacturing Practices)/statistical methods. Nice-to-Have PhD degree Work Location Assignment: On Premise Closing date: 2nd October 2024 Additional Information In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland. Please note there is no relocation support available for this position. How To Apply Make a difference today, all suitable candidates should apply with CV below. We are looking forward to hearing from you! Purpose Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. Disability Inclusion Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here! #J-18808-Ljbffr
This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Help us keep Compass Group Ireland shining. We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for Compass Group Ireland, contracted to 20 hours per week. As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and customers. If you're a committed Cleaner looking for a role you'll shine in, we've got the position for you. Shift Pattern: Mon: Evenings Tues: Evenings Weds: Evenings Thurs: Evenings Fri: Evenings Sat: Sun: Your Key Responsibilities Will Include: Working alongside our cleaning and facilities teams to keep environments safe and hygienic for every client and customer Dusting, sweeping, polishing, mopping, and vacuuming designated areas to a high standard Ensuring surface areas, floors, windows, and other touchpoints are sanitised regularly Performing additional cleaning duties as and when required, such as mopping up spillages quickly and efficiently Emptying and disposing of bin waste Monitoring and re-stocking cleaning supplies. Our Ideal Cleaning Operative Will: Have brilliant organisational skills and attention to detail Enjoy working in a hands-on role Have had cleaning experience in a similar role, although this is not essential Have a flexible approach to working Benefits: Free meals while at work Perks shopping discount Card which can be used across the Island of Ireland to save at various restaurants, high street stores, hotels, day-out venues, gyms, golf courses, and many more Flexible working to support work-life balance Additional Leave Purchase scheme to balance home and work life VHI Healthcare discount Life assurance cover Additional, seasonal and overtime hours available Career Pathways to support career progression and/or skills development Learning & development programs available for personal and professional development & growth Access to wellness programs to promote the mental health and well-being of our colleagues Employee Assistance Program to guide and support our employees Exciting internal reward and recognition schemes At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Please review our Privacy Notice for details on how we maintain, protect and why your personal data is collected when you apply for a job with Compass Group. We will not retain any CV's or job applications for longer than necessary. #J-18808-Ljbffr
Join to apply for the Global Head- Learning Production Studio role at myGwork - LGBTQ+ Business Community.About The RoleThe Global Head – Learning Production Studio is a newly created role with the Learning CoE responsible for the learning content development and asset production that underpins the delivery and deployment of the learning and upskilling strategy for Novartis enterprise.This role is responsible for setting and maintaining minimum (and ‘leading’) standards for the learning content development and assets production (internal and external) to ensure optimal learner experience, learning and upskilling impact and effectiveness working in close end-to-end partnership within the Learning CoE as well as the broader learning, skills and capabilities eco-system.The scope of the Learning Production Studio includes all learning content development and asset production including ‘global’ and enterprise learning and upskilling solutions, as well as learning and skills solutions to support business unit and function specific priorities. This includes digital learning experiences, blended learning as well as in-person learning and upskilling experiences strategically aligned to our Novartis learning and skills strategy.Key ResponsibilitiesEstablish leading practices and consistent ways of working (including documented processes and SLAs where required) to drive efficiency, effectiveness and impact of learning content development and asset production including all learning modalities, internal and external learning content and assets.Implement and maintain (including stakeholder change management) clear decision making processes for learning content development and asset production including learning content ‘build / buy / borrow / re-cycle up-cycle’ with full transparency of our existing and pipeline learning content and asset portfolio.Implement and maintain (including stakeholder change management) learning content governance with external learning vendors as well as internal unit learning, skills and capabilities teams to ensure right level of learning content and asset transparency, access and IP ownership (co-ownership) in full alignment with learning and skills meta-data strategy and approach.Ensure learning content and asset ‘standards’ (internal and external learning asset production) with regular reviews of learning content portfolio for usage, effectiveness.Learning content portfolio management and learning content curation (internal and external content) to ensure we have the right learning content and assets to deliver the learning and skills strategy, aligned with our learner experience enablement vision.Learning solutions deployment support including publishing within our learning technology and people experience ecosystems, learner engagement and virtual classrooms and webinar production.Lead, coach and develop the team of direct reports based in Novartis corporate centres and indirect teams where required.Key Performance IndicatorsLearning effectiveness – including impact of learning programs on employee performance and business outcomes.Learner engagement and satisfaction – including NPS.Learning program completion rates: Monitor the percentage of employees who successfully complete learning programs and coverage of key target audiences.Learning program feedback from employees on the quality and relevance of learning programs – including all aspects of the learning experience.Minimum RequirementsBachelor or Master University degree in organisational change, adult learning or related fields desired. Additional professional training and education advantageous.English proficiency.Benefits And RewardsRead our handbook to learn about all the ways we’ll help you thrive personally and professionally: Benefits and Rewards.Commitment To Diversity & InclusionWe are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Accessibility And AccommodationNovartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, please send an e-mail to inclusion.ireland@novartis.com.Why NovartisHelping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other.Join our Novartis NetworkNot the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up. #J-18808-Ljbffr
RCMF Process Supervisor Role Summary The Ringaskiddy Clinical Manufacturing Facility (RCMF) is a new building on the Ringaskiddy API site. It is a multi-product clinical API manufacturing facility enabled for both traditional batch synthesis and continuous manufacturing via our new modular FAST platforms. The facility design is focused on combining existing capabilities from our clinical workflows with the very best advances in technology and architecture to build a truly contemporary API clinical facility, which will support the needs of our new products small molecule portfolio into the future. The RCMF is part of Chemical Research & Development (CRD) and will scale up new clinical products developed in our CRD laboratories at our research sites and will tech transfer successful candidates from the RCMF to our commercial manufacturing plants. The Process Supervisor is a key member of a dynamic, highly competent, engaged team of colleagues responsible for delivering on our Production Schedule with excellent performance across the fundamentals of safety, quality, supply, and cost. The Process Supervisors take end to end ownership of our clinical API manufacturing programs. They interface with the R&D project teams and oversee all aspects of the technical transfer, from early engagement, right through start-up, manufacturing, and delivery. The Process Supervisors play a key part in clinical process development and subsequent commercial launch. The Process Supervisor team are committed to continuous improvement, technical up-skilling and personal development in a performance-driven environment. Production Supervisors may be required to travel periodically to observe new processes in transferring facilities; attend, contribute to and present at on and off-site meetings as required. The Accountabilities Of The Process Supervisor Position Include Technical transfer of processes from R&D laboratories and the Kilo Lab into the RCMF manufacturing facility (batch & continuous). Generation of optimal process fits/equipment configurations to meet process needs. Understanding and use of manufacturing control systems to generate and execute processing steps. Troubleshooting plant batch and continuous manufacturing operations. Clinical process development. Participation in co-development, launch and technical transfer of processes from the RCMF to the commercial manufacturing organisation (PGS). Partner with Quality Operation, Analytical R&D, Logistics, Global Materials Management, Engineering, and other partner functional lines. Development of procedures, training, manufacturing, and cleaning records and other documentation as required to facilitate cGMP manufacturing. Participate in Continuous Improvement (CI) initiatives. Deliver efficiencies and speed to market for new product introductions. Flawless RCMF manufacturing execution against safety, quality and customer service metrics for clinical campaigns conducted within the facility. Monitoring and optimizing the quality and yield of the products including optimization of the process with regard to efficiency, quality and safety. Real-time analysis of data (e.g. Process Analytical Technology data) and real-time decision-making in partnership with Pharm Sci colleagues. Collection of data, trending, and generation of technical reports. Leading post-campaign reviews with Pharm Sci colleagues. Participating in cross-functional teams leading to accomplishment of RCMF goals. Partner with analytical colleagues to ensure effective integrated process analytics and control. Provide support for digital initiatives and new technologies. Lead and supporting investigations and resolution of issues that may occur on plant. Completion of personal training in compliance with procedures as part of a comprehensive learning and development program. Providing training and support to new staff members of the RCMF team to ensure that learning objectives are met. Maintain readiness for and participate in routine safety inspections, regulatory inspections, and audits. Coordination of process equipment mechanical and electrical preps for processing. Additional areas of responsibility as the business requires. Qualifications/Skills, Knowledge, Experience & Competencies It is expected that the successful candidate be qualified to at least B.Sc. level in chemistry or engineering with at least 3-5 years relevant experience in commercial or clinical API small molecule manufacturing, and new product start-up / tech transfer. Continuous manufacturing experience is not necessary but would be advantageous. Excellent technical, problem-solving and communication skills. Focus on flawless execution and flexibility to get the job done. Comfortable as part of a highly competent and self-motivated team, and with an ability to deal with the challenges that a new start-up and cutting-edge facility may present. Demonstrated evidence of high performance in a continuous improvement-oriented work environment. Excellent interpersonal skills, team orientation and attention to detail. Facilitation of an environment of open and team-based communication where all members of the team work together to ensure that business targets are met. Strong ability to lead, challenge and positively influence in an interactive team environment. Demonstrated ability to work on own initiative and proactively respond to business needs. Work Location Assignment: On Premise The application deadline is fast approaching! Please ensure you submit your application by September 22, 2024. Additional Information In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland. Please note there is no relocation support available for this position. How To Apply Make a difference today, all suitable candidates should apply with CV below. We are looking forward to hearing from you! Purpose Breakthroughs that change patients' lives ... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. #J-18808-Ljbffr
This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at Compass Group Ireland on a part-time basis, contracted to 30 hours per week. As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift pattern will be: Mon: Full-time (Days) Tues: Full-time (Days) Weds: Full-time (Days) Thurs: Full-time (Days) Fri: Full-time (Days) Sat: Sun: Your Key Responsibilities Will Include: Assisting in keeping the lobby and other public areas clean and tidy Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture Handling certain reception duties, such as booking theatre tickets or making restaurant reservations Responding to customer requests where required Running errands Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints Our Ideal Porter Will: Be adaptable and easily embrace changing priorities Be a brilliant communicator and easily build relationships Have experience delivering high-quality customer care Take initiative and make decisions that are right for our customers Possess the ability to work under pressure Demonstrate exceptional timekeeping and reliability At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Please review our Privacy Notice for details on how we maintain, protect and why your personal data is collected when you apply for a job with Compass Group. We will not retain any CV's or job applications for longer than necessary. #J-18808-Ljbffr
Senior Manager, Purpose & Culture Communications This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary Giving our audiences an emotional connection to what we do and how we do it. This important role will support our People & Culture communications work through content creation/curation, design, and storytelling across various platforms—focused on the human experience. You'll pioneer the use of cutting-edge IT and digital tools, collaborate globally, and shape the story of our organization, leaving a lasting impact on talent engagement and strategic communications. About The Role Location: Basel Switzerland, Dublin Ireland, Hyderabad India, Prague Czech Republic Key Responsibilities As the Lead for Culture Lab and One Young World communications, you'll spearhead our efforts to captivate audiences with these and other transformative events and initiatives. Co-lead the "What's My Why" program, crafting compelling stories that resonate deeply with our stakeholders. Oversee our editorial and content calendar, ensuring a steady stream of engaging narratives that showcase our organization's values and impact. Seek out and develop stories from our diverse team members, harnessing their experiences and insights to help direct the creation of meaningful content across a spectrum of communication channels. Determine the most effective channels for reaching different audiences. You'll have the freedom to recommend and implement new platforms such as podcasts to enhance our storytelling capabilities. Overall, this role offers a unique opportunity to be at the forefront of innovative communication strategies, shaping how we connect with our audiences and inspire positive change through authentic and impactful storytelling. Role Requirements Bachelor’s degree (or equivalent) required Very strong years communications experience (internal, external or both) in a large multi-national company Experience strategizing and creating with owned, earned and paid media Experienced in providing communications counsel to senior management; Able to navigate differing leadership personalities Able to achieve results and to operate within a complex, fast-paced and changing environment Proven ability to collaborate with cross functional teams and senior executives to align communication strategies with organizational goals. Nice To Haves Ability to simplify and humanize complex concepts for wide consumption and be a pop culture guru who knows what generational audience wants/needs. Comfortable with data and analytics; able to glean insights and make recommendations for how to improve. Benefits And Rewards Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Commitment To Diversity & Inclusion We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Accessibility And Accommodation Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network #J-18808-Ljbffr
Join to apply for the Global Head- Learning Production Studio role at myGwork - LGBTQ+ Business Community . About The Role The Global Head – Learning Production Studio is a newly created role with the Learning CoE responsible for the learning content development and asset production that underpins the delivery and deployment of the learning and upskilling strategy for Novartis enterprise. This role is responsible for setting and maintaining minimum (and ‘leading’) standards for the learning content development and assets production (internal and external) to ensure optimal learner experience, learning and upskilling impact and effectiveness working in close end-to-end partnership within the Learning CoE as well as the broader learning, skills and capabilities eco-system. The scope of the Learning Production Studio includes all learning content development and asset production including ‘global’ and enterprise learning and upskilling solutions, as well as learning and skills solutions to support business unit and function specific priorities. This includes digital learning experiences, blended learning as well as in-person learning and upskilling experiences strategically aligned to our Novartis learning and skills strategy. Key Responsibilities Establish leading practices and consistent ways of working (including documented processes and SLAs where required) to drive efficiency, effectiveness and impact of learning content development and asset production including all learning modalities, internal and external learning content and assets. Implement and maintain (including stakeholder change management) clear decision making processes for learning content development and asset production including learning content ‘build / buy / borrow / re-cycle up-cycle’ with full transparency of our existing and pipeline learning content and asset portfolio. Implement and maintain (including stakeholder change management) learning content governance with external learning vendors as well as internal unit learning, skills and capabilities teams to ensure right level of learning content and asset transparency, access and IP ownership (co-ownership) in full alignment with learning and skills meta-data strategy and approach. Ensure learning content and asset ‘standards’ (internal and external learning asset production) with regular reviews of learning content portfolio for usage, effectiveness. Learning content portfolio management and learning content curation (internal and external content) to ensure we have the right learning content and assets to deliver the learning and skills strategy, aligned with our learner experience enablement vision. Learning solutions deployment support including publishing within our learning technology and people experience ecosystems, learner engagement and virtual classrooms and webinar production. Lead, coach and develop the team of direct reports based in Novartis corporate centres and indirect teams where required. Key Performance Indicators Learning effectiveness – including impact of learning programs on employee performance and business outcomes. Learner engagement and satisfaction – including NPS. Learning program completion rates: Monitor the percentage of employees who successfully complete learning programs and coverage of key target audiences. Learning program feedback from employees on the quality and relevance of learning programs – including all aspects of the learning experience. Minimum Requirements Bachelor or Master University degree in organisational change, adult learning or related fields desired. Additional professional training and education advantageous. English proficiency. Benefits And Rewards Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Benefits and Rewards . Commitment To Diversity & Inclusion We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Accessibility And Accommodation Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, please send an e-mail to inclusion.ireland@novartis.com . Why Novartis Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Join our Novartis Network Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up. #J-18808-Ljbffr
Company Description Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together. Job Description We are currently looking for a Cleaner to join the team at Entain. We pride ourselves on Service and Standards in our shops, so you will be playing a key part in maintaining these. Reporting to the Shop Manager, you will be part of the Shop team, who will keep the store tidy and clean. What You Will Do Maintain cleanliness standards across the store. Drive shop gold standards to improve the customer experience. Key focus on customer and staff toilets. Ensure both customer and colleague toilets are in a clean and usable condition. Vacuum and mop as required. Our shop opening hours are between 8am – 10pm Monday to Sunday. Your working week will generally consist of 3 shifts, including weekends and bank holidays. Qualifications You must be 18 years of age or over to work in one of our betting shops. Self-motivated and proactive. Adhere to Health and Safety regulations. What We Offer At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like: Pension Scheme and annual ShareSave. Discounts with hundreds of retailers through Entain Deals. Healthcare and wellbeing support. Development opportunities. And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. #J-18808-Ljbffr
Operations Program Manager, Ring Customer Service EU This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Ring Customer Service (CS) Europe team is seeking an experienced Operations Program Manager (III) to join the management team responsible for our multi-lingual Technical Escalation teams. The successful candidate will collaborate with global and European cross-functional business teams, and CS operations to identify opportunities to improve the customer and associate experience. The manager will have a strong delivery record and proven operations and program management experience. The role requires scoping and creating operational plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination and executive presentation skills are essential. The Operations Manager will be responsible for the management of several teams with various language skills who will support Ring's customers while also identifying opportunities and initiatives to continually improve Ring's products and services. You'll be responsible for ensuring service levels are achieved and you will be the conduit between the customer and the business. Key Responsibilities Performance management of a team of managers and associates/agents. Deliver and manage reporting of goals, metrics, and opportunities in collaboration with the business and the team. Prioritization of team activities using data-driven decisions. Ensure metrics/dashboards show the outcomes of change. Work with various Ring/Amazon departments to identify and leverage best practices. Align actions with the goals of the European and global Leadership Teams (LT). Be the conduit between the customer and the European business teams and its partners. Serve as an advocate for customers when something doesn't feel right. Learn and understand Ring's products, services, and features. Communicate trends and opportunities to leadership. Work autonomously in an ambiguous environment. A Day in the Life As an Operations Program Manager, you will be responsible for defining metrics to measure team progress, customer experience, and operational excellence that ensure a smooth customer and associate experience. You will work closely with a range of Ring/Amazon colleagues and drive discussions that include the right stakeholders, result in impactful decisions, and communicate the results of those decisions in a clear and timely manner through Amazon's writing mechanisms. You recognize when additional viewpoints are needed and coach your employees on how to effectively identify and incorporate them. You will proactively lead recruitment efforts by attracting and hiring bar-raising talent who bring needed skills and expertise to your organization. You will build a team that is able to deliver successfully without you. When you are involved, you use your judgment to question proposals and test assumptions in order to improve the outcome for customers, stakeholders, or your team. Your questions and/or observations give the team new insights into the problem. You are able to communicate across an increasing diversity of locales, roles, and functions and you are clear and concise in your verbal and written communication. About The Team Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis, and customer retention. The CS team is always looking for ways to make Ring's customer service even better, and we need excellent people to make that happen. Basic Qualifications Bachelor's degree or equivalent. Professional experience in Operations with progressively increasing responsibility. Project Management experience. Experience managing remote teams. Experience in a customer-facing role working with customers. Experience in requirement gathering and ability to write clear and detailed requirement documents. Excellent oral and written communication skills. Problem-solving skills with proficiency in learning new technologies. Relevant experience in using data or anecdotal evidence to influence business decisions. Preferred Qualifications Bachelor's degree in business, engineering, or related technical or quantitative field. Understanding of continuous improvement methodologies such as Six Sigma or Lean. Experience working in an operational environment with technical teams. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit the Amazon jobs content for accommodations. #J-18808-Ljbffr
This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Help us keep Compass Group Ireland shining. We're currently recruiting a full-time Cleaner to join our cleaning and facilities teams for Compass Group Ireland, contracted to 40 hours per week. As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and customers. If you're a committed Cleaner looking for a role you'll shine in, we've got the position for you. Here's an idea of what your shift pattern will be: Mon: Tues: Full-time (Nights) Weds: Full-time (Nights) Thurs: Full-time (Nights) Fri: Full-time (Nights) Sat: Full-time (Nights) Sun: Full-time (Nights) Your key responsibilities will include: Working alongside our cleaning and facilities teams to keep environments safe and hygienic for every client and customer Dusting, sweeping, polishing, mopping, and vacuuming designated areas to a high standard Ensuring surface areas, floors, windows, and other touchpoints are sanitised regularly Performing additional cleaning duties as and when required, such as mopping up spillages quickly and efficiently Emptying and disposing of bin waste Monitoring and re-stocking cleaning supplies. Our ideal Cleaning Operative will: Have brilliant organisational skills and attention to detail Enjoy working in a hands-on role Have had cleaning experience in a similar role, although this is not essential Have a flexible approach to working We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package that includes but is not limited to: Free meals while at work Perks shopping discount Card which can be used across the Island of Ireland to save at various restaurants, high street stores, hotels, day-out venues, gyms, golf courses, and many more Flexible working to support work-life balance Additional Leave Purchase scheme to balance home and work life VHI Healthcare discount Life assurance cover Additional, seasonal and overtime hours available Career Pathways to support career progression and/or skills development Learning & development programs available for personal and professional development & growth Access to wellness programs to promote the mental health and well-being of our colleagues Employee Assistance Program to guide and support our employees Exciting internal reward and recognition schemes At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Please review our Privacy Notice for details on how we maintain, protect and why your personal data is collected when you apply for a job with Compass Group. We will not retain any CV's or job applications for longer than necessary. Job Reference: com/2908/41842001/52676293/ROI Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength! #J-18808-Ljbffr
