This is a key role supporting the business in the provision of a comprehensive underwriting administrative support in all aspects of the underwriting and servicing of inspection and insurance existing business, enabling the team to achieve business growth and revenue targets. The postholder will be required to undertake this role in line with the Company’s culture of service excellence and high technical standards. Key Responsibilities: Provide a high standard of administrative and underwriting support to the team enabling a highly efficient ‘Customer First’ service to all internal and external customers. Collaborate with team members to assist in the achievement of service and operational KPI’s. Contribute towards the achievement of profitable growth and revenue by pro-actively supporting the team in its growth and revenue strategies. Identify new innovative approaches to maximise new and existing business growth in line with business plans. Pro-actively manage a caseload in line with assigned authority level and effectively underwrite existing business cases, including analysis and compilation of data for referrals. Prioritise own renewal allocation, maintaining case retention and rates, and identify cross selling opportunities so that team targets are achieved. Process adjustments accurately and promptly to ensure customer requirements are met. Pro-actively obtain underwriting surveys, ensuring thorough understanding of requirements and take appropriate action as required. Develop and maintain effective trading relationships with customers through regular contact and underwriting support in line with defined customer growth and revenue plans. Work collaboratively with team members to ensure effective loss ratio control by effectively adhering to business wide underwriting processes and strategies. Support and work collaboratively as directed with the Customer Trading Hub Managers to prioritise workloads within the Customer Trading HUB, to achieve good customer outcomes. Effectively manage and resolve broker and client queries in line with agreed internal and external SLA’s, escalating where appropriate to ensure high levels of customer satisfaction and maximise customer retention. Actively utilise current binding authorities, ensuring continuous professional development is undertaken to develop technical/underwriting knowledge and skills to ensure the needs of the team, the business and its customers are achieved. Responsible for populating and updating HSB’s CRM (Microsoft 365 Dynamics) with all activity and business interactions. Attend relevant industry and market specific events, conferences and networking activities, to raise HSB’s profile and market presence. Ensure compliance with all internal and industry and regulatory requirements at all times. Undertake any team or business wide projects as required and commensurate with role. Key Skills & Experience: Collaboration and teamwork. Working knowledge of department processes and procedures. Strong organisational skills. Qualifications & Educational Requirements: Progression towards CIP Certificate in insurance. A snapshot of some of our benefits: Employer Pension contribution of 13%. Annual bonus. 25 days annual leave (plus bank holidays). At HSB Group (including Premier Guarantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. #J-18808-Ljbffr
This is a key role supporting the Dublin office in the provision of industry and client specific technical underwriting. The postholder will be required to deliver exceptional underwriting services to all HSB clients and brokers to a high technical standard and in line with the Company's culture of service excellence. Key Responsibilities: Strategically use internal data and market analytics to identify and inform underwriting decision making and exploit revenue opportunities within existing portfolio. Proactively undertake account reviews to identify non-profitable accounts and ensure appropriate action is taken in line with business objectives. Effectively contribute to corporate revenue streams through strategic planning of key account activities ensuring alignment with HSB's wider business ambitions. Identify and undertake new and innovative approaches to maximise new and existing business growth in line with wider business ambitions. Adopt a collaborative mindset/approach with Dublin's Regional Manager and Regional Underwriting Manager to generate new lead generation. Actively use current binding authorities, ensuring continuous professional development to ensure the needs of the team, the business, and its customers are achieved. Responsible for populating and updating HSB's CRM with all activity and business interactions. Ensure exemplary customer service through the delivery of technical excellence and applying HSB's customer first approach in all stakeholder management activities. Proactively engage and build relationships with external stakeholders to maximise opportunities and being aware of market developments. Attend relevant industry and market specific events, conferences and networking activities to raise HSB's profile and market presence. Work collaboratively with all Segments to enable and support a culture of high performance within the Customer Trading Hub, leading by example in adhering to the HSB Professional Standards. Support and work collaboratively as directed with all Segment Leadership teams, Customer Trading Hub manager and team leader to enable the achievement of customer needs. Attend broker meetings with BDMs as the technical underwriting lead, and deliver presentations and training workshops as required. Ensure compliance with all internal and industry and regulatory requirements at all times. Key Skills & Experience: Strong level of technical underwriting expertise gained in relevant insurance environment. Critical analytical and reasoning skills. Strong trading capability, commercial awareness, and ability to build strong broker relationships. Understanding of commercial insurance governance and controls. Ability to apply high level strategic planning concepts. Excellent project management skills. Qualifications & Educational Requirements: ACII qualified or working towards. Degree level education or equivalent relevant industry experience. A snapshot of some of our benefits: Employer Pension contribution of 13%. Annual bonus. 25 days annual leave (plus bank holidays). At HSB Group (including Premier Guarantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. #J-18808-Ljbffr
This is a key role supporting the Dublin office in the provision of industry and client-specific technical underwriting. The postholder will be required to deliver exceptional underwriting services to all HSB clients and brokers to a high technical standard and in line with the Company's culture of service excellence. Key Responsibilities: Strategically use internal data and market analytics to identify and inform underwriting decision making and exploit revenue opportunities within the existing portfolio. Proactively undertake account reviews to identify non-profitable accounts and ensure appropriate action is taken in line with business objectives. Effectively contribute to corporate revenue streams through strategic planning of key account activities ensuring alignment with HSB's wider business ambitions. Identify and undertake new and innovative approaches to maximize new and existing business growth in line with wider business ambitions. Adopt a collaborative mindset/approach with Dublin's Regional Manager and Regional Underwriting Manager to generate new lead generation. Actively use current binding authorities, ensuring continuous professional development to ensure the needs of the team, the business, and its customers are achieved. Responsible for populating and updating HSB's CRM with all activity and business interactions. Ensure exemplary customer service through the delivery of technical excellence and applying HSB's customer-first approach in all stakeholder management activities. Proactively engage and build relationships with external stakeholders to maximize opportunities and being aware of market developments. Attend relevant industry and market-specific events, conferences, and networking activities to raise HSB's profile and market presence. Work collaboratively with all Segments to enable and support a culture of high performance within the Customer Trading Hub, leading by example in adhering to the HSB Professional Standards. Support and work collaboratively as directed with all Segment Leadership teams, Customer Trading Hub manager, and team leader to enable the achievement of customer needs. Attend broker meetings with BDMs as the technical underwriting lead, and deliver presentations and training workshops as required. Ensure compliance with all internal and industry and regulatory requirements at all times. Key Skills & Experience: Strong level of technical underwriting expertise gained in a relevant insurance environment. Critical analytical and reasoning skills. Strong trading capability, commercial awareness, and ability to build strong broker relationships. Understanding of commercial insurance governance and controls. Ability to apply high-level strategic planning concepts. Excellent project management skills. Qualifications & Educational Requirements: ACII qualified or working towards. Degree level education or equivalent relevant industry experience. A snapshot of some of our benefits: Employer Pension contribution of 13% Annual bonus 25 days annual leave (plus bank holidays) At HSB Group (including Premier Guarantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognize diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. #J-18808-Ljbffr
