Initially based at our MSL Service Centre (North Dublin) North Circular Road, moving to our brand-new flagship dealership Mercedes-Benz North Dublin, North City Business Park, North Road, Dublin 11 in Q3 2026. MSL Motor Group require Fully Qualified Motor Vehicle Technicians for our new, state-of-the-art Mercedes-Benz North Dublin Dealership. This is an exceptional opportunity to join one of Irelands most prestigious automotive brands during a landmark moment in our history. Our new flagship dealership will be the first purpose-built dealership in Ireland to be constructed from the ground up under the new Mercedes-Benz MAR20X retail transformation guidelines, positioning itself as a centre of excellence. The implementation of MAR20X represents a significant advancement in enhancing the customer journey bringing together the hallmark elements of luxury, trust, ease, and respect. Our reputation is built on consistently exceeding the highest standards set by the Mercedes-Benz brand. At the heart of our achievements is our dedicated, skilled, and motivated team whose commitment drives our success. In return we offer: Recently reviewed competitive salary Attractive Performance Related Pay (PRP) - Potential OTE at €60k+ Year-end bonus Overtime at the rate of time and a half Uniforms provided. Onsite parking Monday to Friday working hours. Staff referral bonus scheme Mercedes-Benz staff purchase scheme. PRSA Company contributions VHI Employee Assistance Programme Flu Vaccine Eye Test Cycle to work scheme. The successful candidate will ideally: Be a fully qualified Motor Vehicle Technician HV and Diagnostic certification would be an advantage. Hold a full, valid, and current drivers licence. Display an ability to work to exacting standards. Be diligent, with a flexible approach to work. Have good oral and written English. Be a good team player and enjoy what you do. If you meet the above criteria and are interested in applying for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae. Skills: Qualified Motor Vehicle Technician Full Clean & Valid Driving Licence Excellent Communiction Skills
Mercedes-Benz South Dublin serves as a prominent Mercedes-Benz principal dealer and holds the distinction of being Ireland's inaugural dealership to undergo the prestigious Mercedes-Benz MAR20X retail transformation, positioning itself as a centre ofexcellence. The implementation of MAR20X marks a significant advancement in enhancing the customer journey, instilling it with the hallmark elements of luxury, trust, ease, and respect. Our esteemed reputation is founded on consistentlysurpassing the highest standards set forth by the Mercedes-Benz brand. At the heart of our accomplishments lies our dedicated and contented staff, whose unwavering commitment drives our success. Mercedes-Benz South Dublin,situated in PotteryRoad, Dun Laoghaire, is currently seeking a skilled and proactive Workshop Controllerto oversee the day-to-day operation within the Mercedes-Benz service workshop. WHAT WE OFFER Competitive salary with performance-related incentives Professional development and career progression opportunities A supportive, inclusive, and team-oriented working environment Access to our car purchase scheme and staff discounts 22 days annual leave (rising to 25 after 5 years) Sick-pay scheme Onsite parking PRSA company contributions Health & Wellbeing initiatives, including: VHI Employee Assistance Programme Flu vaccines Eye tests Cycle-to-Work scheme KEY DUTIES & RESPONSIBILITIES Ensuring the efficient running of the workshop. Delegating workloads to the Technicians. Supervising of Technicians, ensuring productivity is maximised and deadlines are met. Ensuring that quality and safety standards and procedures are adhered to. Maintaining high levels of customer service including dealing with customer complaints. Advising customers of technical issues, costs, completion times etc. Upselling products and services to customers. Liaise with the Parts Department on what parts might be needed on cars booked in. Liaising with the distributors on problem cars if necessary. Ensuring there is a smooth flow of information back to the service advisors. Playing your part in the CSS scores of the company. Administrative duties. DESIRABLE EXPERIENCE AND SKILLS Have previous experience in a similar role. Have strong technical knowledge. Possess good interpersonal and people management skills. Demonstrate strong organisational and planning skills. Have the ability to communicate effectively with customers and colleagues. Possess good administrative and IT skills. Be diligent, with a flexible approach to work. Work well under pressure. Hold a full clean drivers licence. If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae. Skills: Strong Technical Knowledge People Management Skills Strong Admin & IT Skills
MSL Motor Group is a family-owned business which has been in operation since 1959. We are a sister company of MDL (Motor Distributors Limited) which are the importers for Mercedes-Benz, BYD, Smart and XPeng in Ireland. We have an esteemed reputation for meeting and exceeding the highest level of standards within the Mercedes-Benz brand. We have a team of over 250 employees which stay with the company thanks to the positive working environment, the continuous development, the opportunities for progression and the competitive remuneration packages delivered. MSL Park Motors is a principal dealer for Mercedes-Benz, KODA, BYD, XPeng & smart in Dublin. We currently wish to recruit a Vehicle Progressor to join our team based on Navan Road, Dublin 7. As a Vehicle Progressor, you will be responsible for overseeing the progress of new and used cars from initial acquisition to ultimate sale. This is a key role in ensuring a highly efficient, timely and cost-effective vehicle delivery process and excellent customer experience both on the web and physically on the premises. Key duties & responsibilities to include: Arrange and oversee the preparation of all new and pre-owned stock Carrying out a full appraisal on all vehicles as soon as they are in stock using our internal systems. Receiving all new and pre-owned vehicles from outside suppliers and transport companies, ensuring that relevant delivery documentation and spare keys are present. Liaising with numerous internal departments on a daily basis Sales, Service, Parts, Bodyshop, Valet and Management Marketing stock online using photos/videos, training provided. Supporting your colleagues to ensure our vehicles are ready for handovers and delivery. Monitoring and controlling showroom and display areas. Ensure quality of all vehicles meet MSL standards before placing on the forecourt. Monitoring any outstanding issues to ensure customer satisfaction. Inspect vehicles before handover to ensure they meet and exceed customer expectations. Any other ad-hoc duties that may be asked of management to help us work as one business e.g. NCTs, delivery of vehicles, collections from customers etc. The successful candidate will ideally: Have motor trade experience, preferably with a service background. Have a full, clean drivers licence. Possess excellent planning, organisational and co-ordination skills. Be efficient, with good attention to detail and follow-up. Work well as part of a team. Be an effective communicator. Have strong IT and administrative skills. Be flexible in your approach to work. If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae. Skills: Full Clean Driving Licence Effective Communicator Strong PC & IT Skills
(Initially based at MSL Service Centre North Dublin North Circular Road, before relocating to our brand-new flagship dealership in North City Business Park, North Road, Dublin 11 in Q3 2026.) MSL Motor Group is seeking a professional, customer-focused, and motivated Service Advisor Team Lead to join our Mercedes-Benz North Dublin team during an exciting period of transformation and growth. This newly developed flagship dealership will unite our existing Mercedes-Benz North Dublin sales operation on the Navan Road with our MSL Service Centre Mercedes-Benz, dedicated element of our service operation at North Circular Road, bringing both together into a single, purpose-built, state-of-the-art facility. Built from the ground up under the Mercedes-Benz MAR20X retail transformation standards, this new location will redefine the aftersales experience, focusing on luxury, trust, ease, and respect at every touchpoint. As a Service Advisor, you will play a central role in delivering this premium experience and will report directly to the Service Manager, ensuring a seamless link between customer needs, workshop operations, and our commitment to brand excellence. If you thrive on building strong customer relationships, enjoy working in a dynamic environment, and take pride in delivering exceptional service, we would love to hear from you. What We Offer Competitive salary with performance-related incentives Professional development and career progression opportunities A supportive, inclusive, and team-oriented working environment Access to our car purchase scheme and staff discounts 22 days annual leave (rising to 25 after 5 years) Sick-pay scheme Onsite parking PRSA company contributions Health & Wellbeing initiatives, including: VHI Employee Assistance Programme Flu vaccines Eye tests Cycle-to-Work scheme The Role As Service Advisor Team Lead, you will balance hands-on customer interaction with day-to-day leadership and coaching of the Service Advisor team. You will ensure that standards are consistently applied, workloads are effectively managed, and customers receive a seamless, premium experience from booking through to vehicle handover. You will act as the operational link between Service Advisors, the Workshop, Parts, Warranty teams, and the Service Manager, supporting both performance and continuous improvement. The Ideal Candidate You will ideally: Have proven experience as a Service Advisor within a premium or volume automotive environment Have previous experience mentoring, coaching, or informally leading other Service Advisors Demonstrate strong leadership presence with the ability to motivate and support a team Excel at understanding, anticipating, and meeting customer needs in a luxury environment Display outstanding communication, interpersonal, and customer-handling skills Be confident advising customers on maintenance, repair work, and value-added services Demonstrate strong problem-solving ability and the capacity to work calmly under pressure Possess excellent organisational, planning, and time-management skills Maintain accuracy and attention to detail in a fast-paced environment Be comfortable using PC-based systems and adapting quickly to new processes and technology Take a proactive, flexible, and solutions-focused approach to work Hold a full, valid, and current drivers licence Main Duties & Responsibilities Leadership & Team Management Lead, support, and coordinate a team of 45 Service Advisors, ensuring consistent standards and performance Act as the first point of escalation for customer or workflow issues within the Service Advisor team Coach, mentor, and support Service Advisors through daily interaction, feedback, and on-the-job development Assist the Service Manager with training, onboarding, and performance management of Service Advisors Help manage daily advisor rota planning, workload distribution, and cover during peak periods or absences Customer Experience & Operations Deliver a premium Mercedes-Benz customer experience by building strong, long-term customer relationships Act as a role model for exceptional customer handling, communication, and professionalism Oversee the service journey from booking through to vehicle collection, ensuring clarity, trust, and consistency Ensure customers are proactively updated on vehicle progress, additional work, costs, and timelines Support Service Advisors in handling complex customer queries, complaints, or technical explanations Coordination & Workflow Work closely with the Workshop, Parts, and Warranty teams to ensure smooth workflow and efficient vehicle throughput Support workshop loading, appointment planning, and effective utilisation of available capacity Ensure all service documentation, job cards, and customer authorisations are accurate and completed to standard Maintain Mercedes-Benz brand standards across all customer touchpoints and internal processes Continuous Improvement Contribute to the ongoing development of aftersales processes as part of the transition to the new flagship facility Support initiatives focused on customer satisfaction, efficiency, and team engagement Promote a positive, professional, and collaborative team culture aligned with MSL and Mercedes-Benz values If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vita. Skills: Service Advisor Experience Leadership Skills Full Valid & Current Driving Licence
