MPG Recruitment are delighted to be working with a well-established company based in Kilkenny who are looking to add an experienced Level 2 Service Desk Analyst to their team. This is a varied and hands-on role where you will act as the escalation point for junior analysts, taking ownership of technical issues through to resolution while maintaining excellent relationships with a diverse client base. The Role Administering and supporting Microsoft 365 environments Monitoring and troubleshooting server and network infrastructure Managing endpoints and carrying out routine security and backup checks Acting as escalation point for Level 1 analysts Identifying opportunities to improve client systems and cyber security posture Building and maintaining strong client relationships Skills Minimum 3 years experience in a Level 2 IT Support or similar role Strong Microsoft 365 administration including Exchange Online, SharePoint, Teams, Intune and Azure AD Solid understanding of Windows 10 and 11 Active Directory and Azure Active Directory management Networking fundamentals including TCP/IP, DNS and DHCP Endpoint management with Intune preferred If this sounds like your next move, get in touch with Margaret at MPG Recruitment margaret@mpgrecruitment.ie Know someone who would be a great fit? Please feel free to share this post, it could be just the opportunity they have been waiting for. #J-18808-Ljbffr
MPG Recruitment is seeking an experienced Level 2 Service Desk Analyst for a well-established company in Kilkenny, Ireland. This role involves supporting Microsoft 365 environments, troubleshooting server and network issues, and acting as an escalation point for junior analysts. Candidates should have a minimum of 3 years in IT support, with strong skills in Microsoft 365, Windows 10 and 11, and Active Directory management. Excellent client relationship skills are also essential for success in this position. #J-18808-Ljbffr
