Job Purpose To provide a high standard of customer service, support, and fleet management consultation to a large number of clients. This will include providing front‑line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings. They will play an important role within the team and provide support to their colleagues and the SME Manager to ensure team goals are achieved. They will report to the SME Manager. Applicants must be highly motivated, self‑starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Tasks & Responsibilities To build long term proactive relationships with customers by: Building customer trust and confidence Increasing customer survey ratings Maximising profit opportunities Improving renewal rates Continuing to build on LeasePlan’s professional image and maintain To ensure the highest level of customer service in relation to: Proactive advice and consultation given to customers and/or drivers Client retention Quotations supplied with maximum accuracy and efficiency Orders and enquiries managed efficiently Professional response to customer queries Processing a number of administration tasks and other driver‑related tasks Managing fluctuating workloads Dealing with LP Group requests Working closely with the Finance Department regarding credit approvals, invoice queries and debtor management Identifying growth opportunities with existing clients Upselling ancillary products to existing clients To ensure processes and procedures are adhered to as outlined in training or any subsequent communications Contributing to the success of the Customer Services Team and LeasePlan by: Maintaining a positive approach and attitude to all aspects of work Working as part of a team, i.e. sharing best practices and providing support to colleagues Working closely with colleagues within the team and across the business towards achieving objectives Ensuring that all individual and team targets are achieved Attending, contributing to and actioning issues at team and department meetings Buy‑in to and contributing to any department or change projects Knowledge, Skills & Experience High level of attention to detail Creative thinker with ability to identify and implement improvements Computer literate with excellent knowledge of Microsoft Products The ability to see issues through to completion and work to deadlines The ability to think, act, and make decisions under pressure Clear organisation and prioritisation of daily tasks, while also ensuring teamwork is completed Appropriate follow‑up on client deliverables Ensuring appropriate time is given and all tasks are completed as requested Team player able to work with others in the department and across the business, achieving shared commitment to solutions, goals, and plans Customer‑driven with the ability to deal and build relationships with individuals at all levels of the business, and to be seen as approachable and willing to get involved Adopt a professional approach in all dealings, demonstrate high standards and levels of performance, and constantly strive to improve processes and procedures to add value to the SME Department Email Please click here to email your CV and register your interest in this position #J-18808-Ljbffr
Work as part of a team to process all tasks efficiently Communicate and translate customer requests to service providers Ensure vehicle downtime is kept to an absolute minimum Accurately communicate updates to drivers as required Resolve quality issues as directed by Line Manager Ensure all communications adhere to company policy and agreed guidelines Undertake any reasonable role‑related duties as required by Line Manager Achieve team goals and individual targets as outlined by Line Manager Knowledge, Skills & Experience Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, After Sales Manager, or similar Excellent numeracy and literacy skills Experience in a corporate office environment and dealing with customers advantageous Computer literate with proficiency in Microsoft Office (Word, Excel) Pragmatic decision-maker with good technical knowledge Strong customer satisfaction drive, comfortable negotiating and liaising with garages and internally to resolve issues Effective telephone communication skills with both suppliers and customers High achievement and drive with a proven ability to deliver results Professional, knowledgeable, and enthusiastic Team player, actively participating in shared objectives with commitment to achieving team goals Email Please click here to email your CV and register your interest in this position #J-18808-Ljbffr
A leading automotive company is looking for a Car Remarketing Coordinator in Dublin to manage day-to-day activities in the remarketing department. The role includes administrative support, building supplier relationships, and managing vehicle sales and stock. Candidates should have at least 3 years of experience in automotive or customer service, excellent communication skills, and a full clean driving license. This position demands attention to detail and a strong team-oriented mindset. #J-18808-Ljbffr
Job Purpose The Car Remarketing Coordinator will be responsible for the day‑to‑day activities and enquiries in the Ayvens Remarketing department with specific responsibilities in the areas of administration, communication, compound management, stock management, trade buyer interaction and logistics. The successful applicant will form an integral part of the car remarketing team. Tasks Provide administrative and communication support within the car remarketing team. Manage on‑site suppliers to achieve high‑level efficiencies. Assist in the management of our online car remarketing application. Build strong buyer relationships. Manage vehicle sales process. Carry out return vehicle inspections as required. Carry out weekly stock management checks. Updating web‑based applications. Deal with both internal and external customer queries. Undertake any reasonable role‑related duties which may be required from time to time. Knowledge, Skills & Experience A minimum of 3 years’ experience in automotive or customer service industry. A high level of computer literacy, and be proficient in Microsoft Word, Excel and PowerPoint. Pragmatic decision‑maker with a good technical knowledge. A good understanding of vehicle logistics and inventory controls. Strong numerical aptitude with an extremely high level of attention to detail. Excellent interpersonal, oral, and written communication skills. A flexible approach, willing to carry out a variety of tasks/activities as requested and be prepared to work additional hours as may be necessary from time to time. Can appraise and value used vehicles, be commercially minded and understand all aspects of our car remarketing department. High customer satisfaction drive, comfortable negotiating and talking to traders. Be digitally aware. Good telephone and email communication skills. A team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals. Hold a full clean driving license for a minimum of 2 years. Email Please click here to email your CV and register your interest in this position #J-18808-Ljbffr
An automotive services company in Dublin is seeking a qualified Technician or experienced Service Manager/Advisor. The role involves handling telephone enquiries, authorising repairs, and organising logistics. Ideal candidates will have strong customer service skills, technical knowledge, and experience in a corporate office. The position necessitates proficiency in Microsoft Office and a collaborative approach to achieving team goals. Candidates should be flexible and willing to cover additional hours as required. #J-18808-Ljbffr
To succeed in this role, candidates must have 5+ years’ experience as an Account Assistant. Proficiency in accounting software and Microsoft Excel is essential, along with excellent communication and teamwork skills. Key Accountabilities Manage all client queries via email and telephone on a daily basis Resolve and expedite customer queries to facilitate payment Liaise with relevant departments regarding collection activities Process and allocate daily receipts to the sales ledger Clear unallocated cash in a timely manner Manage outgoing system invoices and statements Set up new accounts in the finance system Escalate unresolved issues to the Line Manager within agreed parameters Undertake any reasonable role-related duties as required by the Line Manager Raise manual credits and invoices and post them to the finance system Support AR Supervisor with tasks in the debtor app iController Oversee the debtor portal MyFleet and assist clients as required Chase clients for payment of overdue accounts and follow up as necessary Knowledge, Skills & Experience Minimum 5+ years relevant experience in a finance department in a similar role Motor industry experience preferred but not essential Ability to prioritise and meet deadlines with minimal supervision Excellent written and verbal communication skills Proficient in Microsoft Office, particularly Excel Experience with accounting software desirable Self-starter with ownership and accountability for the role Strong work ethic and ability to work under pressure Organised and efficient with excellent attention to detail Key Performance Indicators / Measures Aged debtors listing Control of shared inbox for AR Department Effective time management within the role #J-18808-Ljbffr
A leading automotive company in Dublin is seeking candidates to join their team. You will be responsible for efficiently processing tasks, communicating customer requests, and ensuring minimal vehicle downtime. Ideal applicants will have experience in a motor dealer or vehicle manufacturing environment, along with excellent communication and customer service skills. A proficient use of Microsoft Office is also required. Join a committed team aiming for shared objectives and achieving success together. #J-18808-Ljbffr
A leading fleet management company in County Dublin seeks dedicated individuals for customer service roles. Responsibilities include providing excellent customer support, building long-term relationships with clients, and ensuring efficient management of orders and quotes. Ideal candidates will demonstrate attention to detail and strong communication skills. Join a collaborative team focused on achieving customer satisfaction and professional growth. #J-18808-Ljbffr
Work as part of a team to efficiently process high volumes of telephone enquiries Authorise repairs daily, issue approval numbers, and agree SMR costs within agreed guidelines to minimise costs Organise logistics around CVRT test requirements Update database and correspondence daily Ensure vehicle downtime is kept to a minimum and operating costs remain within budget Communicate with vehicle manufacturers and liaise with representatives on issues as determined by after-sales policy Resolve quality issues as directed by Line Manager Ensure all complaints and communications adhere to company policy and agreed guidelines Undertake any reasonable role-related duties as required by Line Manager Achieve team goals and individual targets as outlined by the Line Manager Work on a rotational basis to cover the department’s hours of operation Knowledge, Skills & Experience Technician qualification essential (Motor Mechanics) or experience in an authoritative position as Service Manager/Advisor at a dealership or vehicle manufacturer Experience working in a corporate office environment and dealing with customers is advantageous Excellent numeracy and literacy skills Computer literate with excellent knowledge of Microsoft Office (Word, Excel), Lotus Notes, and garage systems desirable Pragmatic decision-maker with good technical knowledge Strong customer satisfaction drive, comfortable negotiating with garages and internal teams to resolve issues Effective telephone communication skills with both suppliers and customers High achievement and drive with proven ability to deliver results; professional, knowledgeable, and enthusiastic Team player who actively participates in shared objectives and is committed to achieving team goals Flexible approach, willing to carry out a variety of tasks and work additional hours as required #J-18808-Ljbffr
A leading automotive company is seeking a Vehicle Compound Co-ordinator to oversee day-to-day operations in the Remarketing compound. This role includes providing administrative support, managing the vehicle sales process, and ensuring efficient stock control and logistics. Successful candidates will have a full, clean driver's licence, strong communication skills, and be knowledgeable about vehicle logistics. An enthusiastic team player, willing to take on various tasks, is essential. #J-18808-Ljbffr
