The worldwide data management software market is massive. According to IDC, the worldwide database software market was forecasted to be approximately $82 billion in 2023, growing to approximately $137 billion in 2027, representing a 14% compound annual growth rate. At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. The Director of Technical Services helps lead the team responsible for cultivating our customers’ success and has a direct impact on our company’s growth. We are looking to speak to candidates based in Dublin for our hybrid working model. The Technical Services team is responsible for providing advice and support for MongoDB, the most popular next-generation database, in use across a wide variety of industries and use-cases. The Technical Services teams that you’ll manage at MongoDB are responsible for ensuring customer success in their use of MongoDB through: Applying strong problem-solving skills, diverse technology experience, and knowledge of MongoDB products and applications to assist in the implementation and troubleshooting of a wide range of innovative customer applications and environments. Consulting on application or schema design. Optimizing performance and solving scalability issues. Resolving production outages. Designing and reviewing operational procedures like business continuity plans. Explaining the internals of MongoDB. Position Expectations Drive customer success by leading the team who are solving challenging technical problems, from design through to production operations. This includes managing their workflow and high-value interactions with our escalation management team. Grow and lead a distributed regional team, coordinating, mentoring, and actively recruiting new members of the team in partnership with our local recruiting team. Interface with various departments in the company and represent the Technical Services team in those interactions, being a champion for our customers and for our company’s success. Contribute to global projects, which can include various aspects of program management including process, automation, and tooling. The Director of Technical Services must have the technical skills to understand the various issues above, as well as the leadership ability to help build, mentor, and grow the rest of the Technical Services team. The MongoDB staff have a fanatical commitment to our customers’ success, and it’s important that you share that. The Director, Technical Services reports to the Area Vice President for EMEA and will supervise the leaders of teams of technical services engineers in their region. The ideal candidate will have Strong management and leadership skills, with hands-on experience building and running teams of people leaders, including developing leaders and their direct reports. Practical experience running a technical support team or organization, including experience coordinating high-profile customer escalations, collaborating with other internal engineering departments, and working closely with sales teams. A history of building organizational change and process improvement both regionally and across a global team. The ability to think on your feet, remain calm under pressure, and help the team solve problems in real-time. Strong background in diagnostic/troubleshooting processes. Strengths in relationship building and maximizing team performance in a high growth and rapidly evolving environment. Excellent communication and presentation skills, both written and verbal. Success Measures The Director of Technical Services will be successful in this role if they steadily build a solid team that directly contributes to our customers’ success. After a ramping period, they should first begin to build internal relationships across departments to help coordinate work and responses to customer issues, and later establish relationships with key customer accounts to allow for proactive, positive communications and engage with them before escalations are required. In scenarios where escalations are unavoidable, the Director of Technical Services will be able to successfully take a senior leadership position in the escalation response, including assembling a response team of technical resources, coordinating their work, working with the global escalation management team, communicating to the customer success organization, our customers, and executive management, and ensuring that we learn from the situation to constantly improve the way we support our customers. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. #J-18808-Ljbffr
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for identifying and qualifying new opportunities for our sales organization. This role can be based out of our Berlin, Dublin or Barcelona offices for our hybrid working model. The Opportunity Being an ADR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our ADRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here. Our ADRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across MongoDB to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy. Day to Day Identify high-potential businesses that would be a good fit to work with MongoDB across your region. Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call. Develop strong sales and product knowledge. Interact with IT and business decision makers via telephone and email. Update lead and prospect activity in Salesforce to ensure effective lead management. Set qualified introductory meetings for the Sales team. Nurture early phase opportunities for future pipeline potential. Exceed monthly and quarterly opportunity quota. Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business. Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success. What You Will Bring to the Table A self-starter with a track record of hitting and exceeding goals. Outstanding communication skills in Polish (native level) and English (fluent). Time management skills and ability to work either independently or through coaching. Desire to work in a fast-paced and high growth environment. Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly. Things We Love Strong and progressive academic background: Bachelor’s or Master's Degree in Business or any related field. Proven track record of success in sales or business development or customer facing roles in a target driven environment, ideally in the tech industry. Familiarity with database, web server, and open source technology. Sales training in MEDDIC and Command of the Message. Benefits include internal mentor and buddy program cross-departmentally. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. At MongoDB, what you do matters. You also have the freedom to create and your differences are embraced. Most of all, MongoDB is a place where you can transform your career. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. #J-18808-Ljbffr
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for identifying and qualifying new opportunities for our sales organization. We view our Account Development program as the best way to turbocharge a long and successful career in sales and view our Account Development Representatives (ADRs) as the next wave of Account Executives at MongoDB. This role can be based out of our Berlin, Dublin or Barcelona offices for our hybrid working model. The Opportunity Being an ADR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our ADRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here. Our ADRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across MongoDB to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy. Day to Day Identify high-potential businesses that would be a good fit to work with MongoDB across your region. Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call. Develop strong sales and product knowledge. Interact with IT and business decision makers via telephone and email. Update lead and prospect activity in Salesforce to ensure effective lead management. Set qualified introductory meetings for the Sales team. Nurture early phase opportunities for future pipeline potential. Exceed monthly and quarterly opportunity quota. Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business. Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success. What You Will Bring to the Table A self-starter with a track record of hitting and exceeding goals. Outstanding communication skills in Polish (native level) and English (fluent). Time management skills and ability to work either independently or through coaching. Desire to work in a fast-paced and high growth environment. Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly. Things We Love Strong and progressive academic background: Bachelor's or Master's Degree in Business or any related field. Proven track record of success in sales or business development or customer facing roles in a target driven environment, ideally in the tech industry. Familiarity with database, web server, and open source technology. Working experience with Salesforce.com. Why You Should Apply Great Earning Potential. Welcoming and inclusive workplace Meet MongoDB's Employee Affinity Groups! Continuous career development. Sales training in MEDDIC and Command of the Message. Benefits include: Sales Bootcamp. Internal mentor and buddy program cross-departmentally. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. At MongoDB, what you do matters. You also have the freedom to create and your differences are embraced. Most of all, MongoDB is a place where you can transform your career. Learn more about what it's like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. #J-18808-Ljbffr
The worldwide data management software market is massive. At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. The Director of Technical Services helps lead the team that is responsible for cultivating our customers' success and has a direct impact on our company's growth. We are looking to speak to candidates who are based in Dublin for our hybrid working model. The Technical Services team is responsible for providing advice and support for MongoDB, the most popular next-generation database, in use across a wide variety of industries and use-cases. The Technical Services teams that you'll manage at MongoDB are responsible for ensuring customer success in their use of MongoDB through: Applying strong problem-solving skills, diverse technology experience, and knowledge of MongoDB products and applications in order to assist in the implementation and troubleshooting of a wide range of innovative customer applications and environments. Consulting on application or schema design. Optimizing performance and solving scalability issues. Resolving production outages. Designing and reviewing operational procedures like business continuity plans. Explaining the internals of MongoDB. Position Expectations Drive customer success by leading the team who are solving challenging technical problems, from design through to production operations. Grow and lead a distributed regional team, including coordinating, mentoring, and actively recruiting new members of the team. Interface with various departments in the company and represent the Technical Services team, being a champion for our customers and our company's success. Contribute to global projects, which can include various aspects of program management including process, automation, and tooling. The Director of Technical Services must have the technical skills to understand the various issues above, as well as the leadership ability to help build, mentor, and grow the rest of the Technical Services team. The MongoDB staff have a fanatical commitment to our customers' success, and it's important that you share that. The Director, Technical Services reports into the Area Vice President for EMEA and will be supervising the leaders of teams of technical services engineers in their region. The ideal candidate will have Strong management and leadership skills, with hands-on experience building and running teams of people leaders. Practical experience running a technical support team or organization, including coordinating high profile customer escalations. A history of building organizational change and process improvement both regionally and across a global team. The ability to think on your feet, remain calm under pressure, and help the team solve problems in real-time. Strong background in diagnostic/troubleshooting processes. Strengths in relationship building and maximizing team performance in a high growth and rapidly evolving environment. Excellent communication and presentation skills, written and verbal. Success Measures The Director of Technical Services will be successful in this role if they steadily build a solid team that directly contributes to our customers' success. After a ramping period, they should begin to build internal relationships across departments to help coordinate work and responses to customer issues, and later establish relationships with key customer accounts for proactive communication. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. #J-18808-Ljbffr
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. At MongoDB, our Sales Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. SDR reps are responsible for identifying and qualifying new opportunities for our sales organization. We view our Sales Development program as the best way to turbocharge a long and successful career in sales and view our Sales Development Representatives (SDRs) as the next wave of Account Executives at MongoDB. This role can be based out of our Dublin or Barcelona office for our hybrid working model. The Opportunity Being an SDR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our SDRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here. Our SDRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across MongoDB to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy. Day to Day Identify high-potential businesses that would be a good fit to work with MongoDB across your region Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call Develop strong sales and product knowledge Interact with IT and business decision makers via telephone and email Update lead and prospect activity in Salesforce to ensure effective lead management Set qualified introductory meetings for the Sales team Nurture early phase opportunities for future pipeline potential Exceed monthly and quarterly opportunity quota Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success What You Will Bring to the Table A self-starter with a track record of hitting and exceeding goals Outstanding communication skills in English (native level) Time management skills and ability to work either independently or through coaching Desire to work in a fast-paced and high growth environment Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly Things We Love Strong and progressive academic background: Bachelor’s or Master's Degree in Business or any related field Proven track record of success in sales or business development or customer facing roles in a target driven environment, ideally in the tech industry Familiarity with database, web server, and open source technology Sales training in MEDDIC and Command of the Message Benefits include Internal mentor and buddy program cross-departmentally To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. #J-18808-Ljbffr
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for identifying and qualifying new opportunities for our sales organization. We view our Account Development program as the best way to turbocharge a long and successful career in sales and view our Account Development Representatives (ADRs) as the next wave of Account Executives at MongoDB. This role can be based out of our Berlin, Dublin or Barcelona office for our hybrid working model. The Opportunity Being an ADR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our ADRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here. Our ADRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across MongoDB to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy. Day to Day Identify high-potential businesses that would be a good fit to work with MongoDB across your region Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call Develop strong sales and product knowledge Interact with IT and business decision makers via telephone and email Update lead and prospect activity in Salesforce to ensure effective lead management Set qualified introductory meetings for the Sales team Nurture early phase opportunities for future pipeline potential Exceed monthly and quarterly opportunity quota Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success What You Will Bring to the Table A self-starter with a track record of hitting and exceeding goals Time management skills and ability to work either independently or through coaching Desire to work in a fast-paced and high growth environment Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly Things We Love Strong and progressive academic background: Bachelor’s or Master's Degree in Business or any related field Proven track record of success in sales or business development or customer facing roles in a target driven environment, ideally in the tech industry Familiarity with database, web server, and open source technology Sales training in MEDDIC and Command of the Message Benefits include: Internal mentor and buddy program cross-departmentally To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. At MongoDB, what you do matters. You also have the freedom to create and your differences are embraced. Most of all, MongoDB is a place where you can transform your career. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. #J-18808-Ljbffr
The worldwide data management software market is massive. According to IDC, the worldwide database software market was forecasted to be approximately $82 billion in 2023, growing to approximately $137 billion in 2027, representing a 14% compound annual growth rate. At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach and helping to build the program. In this role, you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Our ideal candidate will have 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role. 6+ years experience working within or supporting large enterprises. A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within MongoDB. A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts. The ability to act with a high level of autonomy; you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes. Demonstrated experience building relationships and delivering value to technical decision makers, economic buyers, and executives (CTO, CIO). An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new processes or practices to ensure we best serve this customer segment. Team player and passion for collaboration - this role will work with some of our most strategic growth customers, so must align closely with Sales, Professional Services, Tech Services, and the broader MDB ecosystem. Technical product experience or education, software development experience preferred, certifications preferred. Proven experience contributing to global CS programs. On a given day in this role you will Work as a strategic advisor to your customer, providing them with guidance on MongoDB best practices and their overall technology strategy. Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go-to-market organization. Act as the link between our customers and product engineering to develop new innovative solutions. De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB. Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio. Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders. Work on strategic internal projects to help build the Customer Success program. Document all customer interactions in internal systems, including Gainsight and Salesforce.com. Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts. Manage the relationship with Sales Leadership and Account Executives in your territory. Forecast expected churn and growth to your senior leadership team. Help interview, onboard and ramp new team members. Act as a leader amongst your peers, running enablement sessions and product certifications. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to a generous parental leave policy, we value our employees’ wellbeing. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. #J-18808-Ljbffr
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. The Infrastructure Engineering team is responsible for building and maintaining a self-service internal development platform that enables MongoDB engineering teams to reliably deploy and operate their own production services and products. We work with numerous engineering teams across the company to understand their infrastructure requirements and development workflows, develop broadly applicable self-service platform services and tooling, continuously monitor how platform services are being utilized, and look for ways to improve developer productivity through automation and education. We are big open source enthusiasts and use a number of open source tools in our stack (contributing upstream whenever possible). Some of the tools we use regularly include Go, AWS, Kubernetes, Crossplane, Terraform, Helm, Drone, Prometheus, and Grafana. However, technology is nothing without a stellar team of engineers that are focused on doing high quality work and working as a team to solve complex distributed computing and platform engineering problems. This is where you come in! This role can be based out of our Dublin office or remotely in Ireland. Pragmatic, detail-oriented, self-motivated, and understands the benefits of collaboration Provides guidance and coaching to entry-mid level engineers Takes a software-driven approach to solving problems and routinely uses git to track progress Familiar with software engineering principles, dependency injection, composition, and test driven development Experience designing/implementing medium/large scale software projects (preferably with Go) Familiar with standard authentication protocols (e.g OAuth) Familiar with the development of web services and/or Kubernetes controllers Experienced performing deep technical analysis and fixing applications, systems, and networks Strong Linux and TCP/IP networking skills Solid knowledge of cloud infrastructure Experience with configuration management tools and managing infrastructure through code Familiar with how to use CI/CD workflows and tooling to deploy production services Experience running containers in a production environment, preferably Kubernetes based Experience with observability concepts and tooling, metrics, logging, traces, Prometheus, Grafana, OpenTelemetry Has practical knowledge of delivering production level services with SLI/SLOs and understands how to measure, track and adjust them Position Expectations Work with engineering teams across MongoDB to investigate gaps and limitations in existing development workflows and understand new infrastructure and platform requirements Design self-service platform services and developer tooling that focuses on reliability, usability, and provides the appropriate level of abstraction from cloud infrastructure Regularly write and review automation, configuration management, and application code Author and review functional specifications and scoping documents for large platform projects and services Own and operate much of the internal development platform that runs MongoDB Work on a distributed team that frequently interacts with remote engineers across multiple time zones (primarily PST/EST/GMT) Success Measures In three months you’ll have familiarized yourself with much of our environment and will be able to whiteboard important pieces of our platform on the fly. You will also be making regular contributions to our tooling/services and jumping in to help resolve incidents and respond to user requests In six months you’ll have successfully investigated, scoped, executed, and documented a medium to large sized platform project In a year you’ll have used your deep knowledge of our software and infrastructure to help drive platform adoption across the company. You will also be a subject matter expert in at least one component of our platform, and will have made a number of sizable contributions to our code base that significantly improve the quality, reliability and maintainability of our systems To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. #J-18808-Ljbffr
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. MongoDB is seeking a Senior Software Engineer to join the Atlas Clusters Availability & Durability Team. The team is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. The Atlas Clusters Availability & Durability team develops the software that manages the Atlas cluster infrastructure on the three major cloud providers (AWS, Azure, GCP) all the way up to the UI where customers build and configure their Atlas clusters. We are constantly challenged to design features like auto-healing, auto-scaling, and advanced security on a set of database clusters at a humongous scale. This role can be based in Dublin or remotely within Europe where MongoDB has an entity. What you’ll do Build and design new features for MongoDB Atlas Become an expert in and improve our systems for automatically scaling and healing database clusters Investigate issues spanning from cloud provider integrations down to OS configuration Contribute to and lead complex technical projects Work closely with product and design teams, considering the user’s perspective while building technical solutions Work with customers and support engineers to fix issues Collaborate with team members to develop our codebase, best practices, and design principles Learn from and mentor other team members We’re looking for someone who Has at least 5 years of professional software development experience Is skilled at writing large-scale, distributed backend systems in a compiled language (Java, C#, Go, etc.) Is comfortable working across the stack of a modern web application (e.g. React, TypeScript, Enzyme) Has experience with at least one major cloud provider technology (AWS, Azure, GCP) Has led the launch of a new module and maintained it in production Is eager to solve tough problems Has excellent communication skills Is curious, collaborative, and motivated Success Measures In 3 months, you'll have shipped code into production and collaborated with the team to solve tough problems In 6 months, you'll have contributed to a large project In 12 months, you'll have designed new features, led development work, and become a go-to expert on parts of the system MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. *MongoDB is an equal opportunities employer.* #J-18808-Ljbffr
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established 18 months ago and continues to grow and scale with our expansion to EMEA. Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between for a book of strategic, enterprise accounts. We are looking to speak to candidates who are based in Dublin/Barcelona for our hybrid working model. Our ideal candidate will have 5+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility At least 3 years of quota-carrying experience in a similar role German speaking is mandatory A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention The ability to execute on activity and pipeline expectations and published standards of excellence (M4S/Leading indicators) Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role Demonstrated ability to articulate the value of a complex enterprise technology A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to work in a fast paced environment The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc Prior exposure to database, cloud and infrastructure technology is a plus On a given day in this role you will Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, and overall corporate strategy - to continually progress the partnership forward Build pipeline through targeted, intentional, and quality customer interactions; effectively qualify customer needs through collaborative discovery to ensure the best proposed solution Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner Lead the sales and renewal process, from pricing and deal strategy to customer negotiation through to opportunity closure and implementation of solution Drive value realization to ensure clients achieve expected or desired outcomes; verify that customer is using all features and capabilities of MongoDB solutions to gain tangible value and positive business outcomes Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews Maintain SFDC hygiene, including opportunity management, next steps and close dates; meeting categorization; churn logging & risk tracking Own and deliver an accurate forecast of your business week over week; quarter over quarter Leverage data signals and proactive outreach to identify and address potential risk within your portfolio Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes Contribute to the overall culture of skill development for the RAM organization - sharing best practices, cross-collaborating, and mentoring peers in the spirit of driving results and global team performance To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. "MongoDB is an equal opportunities employer" #J-18808-Ljbffr
