About MiFinity Payments MiFinity Payments is a global payments provider continuously improving the world of payments by offering smart, innovative and scalable industry-specific solutions as well as providing secure and cost effective payment products to businesses of every size. Regulated by the Financial Conduct Authority (UK), MiFinity currently holds a full European EMoney license. Responsibilities: Design and implement our Kubernetes (ECS) platform on AWS Maintain and optimise our CI/CD pipelines using GitHub Actions Implement and manage observability using Datadog across our platform Support and enhance our AWS cloud infrastructure Architect, review, audit, optimise and document our deployment processes Follow best practice change management processes aligned with our ISO27001 and PCI-DSS requirements Work with development teams to enable self-service capabilities (developer experience) Assist with incident response and platform support Analyse and optimize cloud costs across our infrastructure Core Skills: 3+ years’ experience in a senior AWS platform/DevOps engineering role Experience designing AWS multi-region, highly available architectures Strong Kubernetes experience, particularly with AWS ECS Strong experience working with AWS ECS docker migrations Experience implementing and managing Datadog observability Strong AWS knowledge across compute, database and security services Experience with Infrastructure as Code using Terraform Solid understanding of container security and best practices Strong scripting skills (Python, Bash) Experience working in regulated environments (PCI-DSS preferred) Self-motivated individual with strong communication skills Ability to work on projects with multiple workstreams and competing deadlines Good to have: Experience with GitOps workflows and tools Service mesh technologies Platform engineering concepts AWS cost optimization Linux administration Database administration Financial services domain Agile/SAFe methodologies #J-18808-Ljbffr
Overview MiFinity is seeking a data-driven and customer-focused Loyalty and Retention Manager to join our Marketing team in Malta. The successful candidate will own and manage the MiFinity loyalty programme and lead all retention marketing initiatives across the business. You will be responsible for improving customer lifecycle performance, reducing churn, and increasing wallet activity through personalised engagement campaigns and automation flows. You’ll work closely with marketing, product, and customer support teams, using data to guide strategy and execution. About MiFinity MiFinity is a regulated fintech company offering a wide range of digital payment services to over 1 million users in 223+ countries and territories. Our eWallet product is used by 1,200+ merchants, with a strong footprint in the iGaming industry. We’re licensed by the UK FCA and the Malta MFSA, with offices in Dublin, Malta, and Belfast. At MiFinity, we combine international reach with local expertise and a sharp focus on security, compliance, and product innovation. Key Responsibilities Own and manage the MiFinity loyalty programme, including customer segmentation, offer strategy, reward mechanics, reporting, and continuous improvement. Build and execute targeted retention campaigns using CRM and marketing automation platforms (e.g., CleverTap). Monitor and improve performance across the entire customer lifecycle, from onboarding to lapsed user reactivation. Work with internal teams to optimise product-led engagement strategies, including new retention initiative projects. Coordinate with the data team to track KPIs, build dashboards, and identify customer trends. Test and iterate retention tactics to maximise user engagement, deposits, and eWallet activity. Support A/B testing, dynamic content, and personalised offers to improve outcomes. Liaise with compliance, product and customer service teams to ensure all campaigns meet required standards. Qualifications 3+ years in a retention, CRM, or lifecycle marketing role. Experience with marketing automation tools and CRM platforms (e.g., CleverTap, Braze, Hubspot). Strong analytical skills and experience working with data to drive marketing decisions. Excellent communication skills and ability to work cross-functionally. Strong understanding of loyalty programmes and customer retention strategies. Experience in fintech, payments, or iGaming preferred. What We Offer Hybrid working environment with flexibility. Opportunity to work on innovative projects with global impact. A collaborative and fast-paced culture that rewards initiative. Competitive salary and benefits. #J-18808-Ljbffr
