Michael Moore Car Saleshas an esteemed reputation for meeting and exceeding the highest level of standards. It is our driven and fulfilled staff that lies at the core of our accomplishments. We currently have a vacancy for a Service administratorto join our dedicated and ambitious Athlone team. The Role: The purpose of the role is to provide the link between our highly trained workshop technicians, our service team and our customers during a service visit and act as our retail centre's frontline in delivering customer focused service in a fast-paced environment. They perform the key role of knowledgeable advisor to our customers in respect of the care of their vehicles and in explaining the value of maintaining their vehicles in accordance with the brands specifications. Duties & Responsibilities Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings. Answer service related calls and on occasion, meet and greet service customers promptly in a professional and courteous manner when they visit the service department. Ensure that all customers concerns are correctly captured on the job card. Record customers details accurately, clarify payment options at the time of booking and confirm time for pickup. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements. Identify and communicate with the sales department prospective new/used car sales prospects. Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services. Administer new and used vehicle warranty repairs in accordance with brand warranty guidelines. To deliver customer satisfaction scores in line with brand and Michael Moore Group standards. Requirements Excellent customer service skills, professional appearance and work ethic. Experience in the motor industry would be an advantage, but not essential as full training will be provided. Ability to work well in a process driven environment. Strong oral and written communication skills. Full clean drivers licence. Knowledge of CDK/Kerridge is an advantage, but not essential. Good technical understanding of vehicles. Resident in Ireland Application To apply, please complete the fields below and attach your CV. Please note that we do not require an agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interviews will be contacted. Unfortunately, we are unable to contact every application that we receive, if you do not receive a response, please assume that you have been unsuccessful with this particular application, however, we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience. Job Type: Full-time Schedule: Monday to Friday Work Location: In person Job Type: Full-time Schedule: Monday to Friday Work Location: In person Skills: dealership Customer Care organisational skills Punctuality Reliability
We are currently seeking a qualified Mercedes-Benz VehicleTechnician, to join our vibrant and dynamic team in Athlone. Michael Moore Mercedes Benz Athlone is part of Michael Moore Car Sales and enjoys an esteemed reputation for meeting and exceeding the highest level of standards within the motor trade. It is our driven and fulfilled staff, that lies at the core of our accomplishment. Michael Moore Car Sales Ltd is the Midlands leading motor retailer, with a franchise portfolio of brands including Mercedes-Benz, Audi, Volkswagen Passenger & Commercial, koda, & Cupra. The Role The ideal candidates will be based in our Athlone dealership, and be qualified in all aspects of vehicle servicing and diagnostics, and be capable of producing high-quality work in a busy environment for our Mercedes-Benz passenger cars divison. Responsibilities include Performing work as outlined on the job card with efficiency and accuracy, in accordance with dealership and Mercedes-Benz standards. Communicating with parts department to obtain needed parts, inform workshop manager if a vehicle is awaiting parts and pursue special order of parts if necessary. Assist in diagnosing the cause of any malfunction and perform a repair after confirming authorization by the customer. Saving and tagging any and all parts of the job are under warranty or if requested by the customer. Examining the vehicle and performing vehicle health checks to determine if additional safety or service work is required. Notifying service advisors immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised. Road-testing vehicles to spot check work performed. Keeping abreast of Mercedes-Benz technical bulletins and attending factory-sponsored training classes. Maintaining a clean and neat workspace and adhering to all company policies, procedures, and safety standards Requirements Qualified Vehicle technician, currently working in a franchised dealership or independent service centre and looking to progress your career. Ability to clearly complete job card write-ups with a thorough understanding of the requirements of factory standards for warranty write-ups. Good communication skills and the ability to identify and explain additional work required to service advisors or customers as required. Strong work ethic and attention to detail. Valid EU work permit & full valid driving licence. Rewards An attractive package awaits the ideal candidate. We provide a highly competitive salary and Industry-leading training with genuine career development opportunities. Application To apply, please complete the fields below and attach your CV. Please note that we do not require an agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interviews will be contacted. Unfortunately, we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however, we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience. Job Types: Full-time, Permanent Benefits: Company events Employee discount On-site parking Schedule: 8 hour shift Licence/Certification: EU work permit? (required)
