Lead. Inspire. Deliver commercial excellence across Irelands most prestigious hotel collection. MHL Hotel Collection Irelands largest independent hotel group is offering an outstanding opportunity for a proven hospitality leader to take the next step in their career. As Director of Hotel Reservations, youll head up our centralised reservations operation supporting several hotels across Ireland, including both branded and independent 4star and 5 star properties. This is a senior, high-impact position at the heart of MHLs commercial strategy perfect for someone who thrives in a fast-paced, multi-brand environment and wants to influence the performance of some of Irelands most iconic hotels. The Opportunity Youll lead a talented multi-property team of Assistant Managers, and Agents, ensuring every enquiry converts into revenue and every guest experience reflects brand excellence. This is your chance to build on your operational leadership and commercial expertise shaping processes, implementing technology, and driving performance across a large and evolving portfolio. Youll work closely with the Group Director of Revenue, General Managers, and brand partners to deliver measurable success across the group. What Youll Be Doing Lead and inspire a large central reservations team (20+ colleagues) across multiple brands and locations. Drive conversion, efficiency, and revenue growth across hotels. Align inventory, pricing, and strategy in partnership with property Revenue Managers and brand systems. Standardise SOPs and deliver best-in-class accuracy, service, and system compliance. Champion automation, CRM integration, and AI innovation to future-proof our reservations function. Provide monthly commercial insight reports, driving data-led decisions. Collaborate with Sales, Marketing, and Operations to support group and transient business strategy. About You Were looking for someone whos as comfortable leading people as they are analysing numbers a strong communicator, coach, and commercial thinker who thrives on operational excellence. Youll bring: 5+ years leadership experience in hotel or cluster reservations (multi-property experience essential). A strong understanding of revenue management principles, channel optimisation, and segmentation. Confidence managing large teams (20+ staff) with a focus on conversion, service, and accountability. Experience with systems, (Brand exposure a distinct advantage). Excellent analytical and reporting Proven ability to streamline operations, implement SOPs, and deliver measurable results. A commercial mindset and the ability to influence senior stakeholders across brands. Why Join MHL Hotel Collection? Joining MHL means becoming part of a leading Irish hospitality group with a portfolio that includes some of the countrys finest hotels from luxury icons like the InterContinental Dublin and College Green Hotel, to stylish brands like Moxy, Spencer, and The Morgan. Youll gain unparalleled exposure across international brands, work with an ambitious commercial leadership team, and shape one of Irelands most progressive cluster operations. This is more than a reservations role its a career-defining leadership opportunity for someone ready to influence strategy, grow a large team, and make a tangible impact across a national hotel group. Benefits include: Attractive Salary Educational Assistance Programme Bike to Work Scheme Staff/Family & Friends Discount in all hotel Properties Reduced gym membership at The Spencer Health Club Employee Assistance Programme Pension Scheme Additional Annual Leave Days Health & Wellbeing Contribution Ready to Lead the Future of Reservations at MHL? Apply now and be part of Irelands most dynamic hospitality collection where commercial excellence, innovation, and people leadership meet. Skills: Leadership/Management Skills Reservations Revenue Management
MHL Hotel Collection is currently recruiting for a Cluster Assistant Reservations Manager to join our expanding Cluster Reservations Team based in The Spencer Hotel, IFSC, Dublin 1. This is an exciting position in a busy reservations department, so we are looking for someone with a passion for customer service and excellent attention to detail with a proven track experience in hotel room reservations and groups. The Cluster Assistant Reservations Manager is responsible for the execution of the Group Reservations Departments policies and procedures and manage the day-to-day operations. You will report directly to Cluster Reservations Manager and the Group Revenue Manager. The role is Monday Friday with Saturday cover occasionally and office hours 9am 5.30, 10am 6.30pm or 10.30am 7pm. DUTIES AND RESPONSIBILITIES Groups: Manage the Group Reservation function ensuring that all groups are quoted in a timely manner (24-hour turn-around) followed-up, confirmed and contracted, payment collected and handed over to Operations. Ensure that every enquiry is tracked and followed-up using the tools provided and ensure that there is relevant documentation of all communication with clients. Ensure that all groups are entered into Opera correctly with relevant notes, traces and rates. To co-ordinate in advance with Hotel Operations any information/queries which concerns them in relation to a group. Complete all weekly/monthly group reports necessary to complete the Group Reservations Function. Manage all payment and billing information for each group, working with Front Office and Accounts Reservations: Assist Cluster Reservations Manager with the daily running of the office. Assisting with reservations training and uptraining Assisting with creation of rate plans and rate loading Compiling commission accruals and reporting for each hotel Keeping attendance and absents records in line with office requirements and ensure all is up to date. Assisting with any task has required by the Cluster Reservations Manager Ideal candidate will possess: Relevant Hospitality experience in Hotel Reservations / Senior Front Office Role with knowledge of Opera PMS highly desirable A professional manner and a great attitude towards providing high levels of customer service A willingness to progress their career with the MHL Hotel Collection About the MHL Hotel Collection: MHL group is a renowned portfolio of well-known, high-profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process. Benefits Complimentary meals whilst on duty. Employee Assistance Program for employees and friends & family. Death in Service benefit. Employee Discounts we offer both accommodation and food discounts for employees and family members at MHL Hotels. Career Development we promote development and promotion opportunities within our hotels and to transfer across our 14 hotels. We are committed to the continuous development of all our employees. Training we offer a full training programme for all new employees including a full days Hotel Induction where you are introduced to the policies and procedures of the hotel and meet with our managers. Tax Saver commuter tickets and Bike to Work Scheme we can provide commuter tickets where employees can save on their travel costs, and we offer the Bike to Work Scheme to all employees. Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebration To be part of a group of 14 hotels and to work with well-known international brands: Hilton, InterContinental, Marriott hotels. Social events Sports events Skills: Reservations experience Multi-tasking Good communication skills Skills: Attention to detail forecasting revenue management knowledge
Assistant Director of Sales MHL Hotel Collection Cluster Sales Team We are looking for an inspiring, innovative, and passionate proactive senior hotel sales person to join our progressive hotel group. This individual will be career focused and want to learn and progress, in a structured and supported environment, to a Director of Sales and Marketing role in 2 years time. A full 2-year development plan will be put in place to support this progression and a copy of this programme is available for review. This development plan covers all the skills necessary to be a successful Director of Sales and Marketing including account management and segmentation (Corporate, MICE, retail leisure, business and leisure groups, airline, FIT, Luxury, OTAs), hotel website management and marketing, social media channels, PR, offline marketing, commercial strategy and execution, and team and people management. The individual will be committed to assisting the Group Director of Sales and Marketing and their key role will be contributing to the overall strategic sales growth and success of the hotels within the Collection. The ideal candidate will need to be able to work in a fast paced and customer focused environment. The MHL Hotel Collection is a collection of unique and individual hotels in key city and resort locations throughout Ireland. From the bustling city centres of Dublin, Belfast, Galway and Limerick to an historic estate close to Galway City and Powerscourt Resort in county Wicklow, each of our 14 hotels has its own distinct personality and charm. As unique as our collection is, all our hotels are united in their commitment to delivering exceptional hospitality to all our guests. This is an exciting opportunity to join an innovative and progressive Irish hotel group and be part of the Cluster Sales team that is instrumental in growing the MHL Hotel Collection brand and its individual hotels. Requirements: Minimum of 3 years' proactive Hotel Sales experience (Corporate and / or MICE) in a target driven sales environment Sales focused, target and results driven. Must be a self-starter and strong closer, with multi-tasking ability. Excellent levels of personal motivation and organisation Experienced in sales at both operational and management levels. Effective communicator to clients and colleagues, individually and in groups; with the capacity to provide clear written reports. A commercial awareness and good understanding of yield management Confident, ambitious, and pro-active Seeks out challenges and is driven by success. Track record in sales target success and over-achievement essential Must have the capacity to respond to a fast-paced environment, with a multi-tasking ability in a changing environment. Experience in management of offline marketing Global hotel brand experience an advantage, but not essential Experience of effective people management in a team environment Skills: Salesforce Sales Support Sales Assistant
Hotel Groups Reservations Supervisor Location: The Spencer Hotel, IFSC, Dublin 1. The role is Monday – Friday with occasional Saturday cover and office hours of 9:00 am – 5:30 pm, 10:00 am – 6:30 pm or 10:30 am – 7:00 pm. The Group Reservations Supervisor is responsible for the execution of the Group Reservations Department’s policies and procedures and manages the day‑to‑day operations, reporting directly to the Cluster Reservations Manager and the Hotel Revenue Manager. DUTIES AND RESPONSIBILITIES Manage the group reservation function ensuring all groups are quoted in a timely manner (24‑hour turnaround), followed up, confirmed, contracted, payment collected and handed over to Operations. Track every enquiry and follow up using the tools provided, ensuring documentation of all communication with clients. Enter all groups into Opera correctly with relevant notes, traces and rates. Coordinate in advance with Hotel Operations any information or queries that concern them in relation to a group. Complete all weekly/monthly group reports necessary to fulfill the Group Reservations Function. Manage all payment and billing information for each group, working with Front Office and Accounts. QUALIFICATIONS & EXPERIENCE Relevant hospitality experience in Front Office/Reservations with knowledge of Opera PMS highly desirable. A professional manner and a great attitude towards providing high levels of customer service. A willingness to progress their career with the MHL Hotel Collection. ABOUT MHL HOTEL COLLECTION MHL Group is a renowned portfolio of well‑known, high‑profile hotels throughout Ireland. Our core business revolves around exceptional people. We provide a comprehensive onboarding, upskilling and professional development process. BENEFITS Complimentary meals while on duty. Employee Assistance Program for employees and friends & family. Employee discounts on accommodation and food at MHL hotels. Career development and promotion opportunities within our hotels and across the 12‑hotel portfolio. Full training programme for new employees, including a full‑day Hotel Induction. Tax‑saver commuter tickets and Bike to Work Scheme. Recognition awards for employees and managers, Refer‑a‑Friend recruitment bonus, birthday present, MHL Awards celebration. Opportunities to work with international brands: Hilton, InterContinental, Marriott. Social events. #J-18808-Ljbffr
Assistant Revenue Manager MHL Hotel Collection Looking to take the next step in your Revenue Management career? The MHL Hotel Collection is seeking a motivated and analytical Assistant Revenue Manager to join our cluster revenue & reservations team, based at The Spencer Hotel in Dublin. In this role, youll work closely with our Cluster Revenue Managers to shape pricing strategies, monitor market performance, and deliver commercial success across a portfolio of Irelands leading hotels. What Youll Do Support the Cluster Revenue Managers in implementing and monitoring revenue strategies. Analyse booking pace, competitor trends, and pick-up reports to provide actionable insights. Assist with forecasting, budgeting, and displacement analysis. Help manage distribution channels, ensuring accurate rates and availability across all platforms. Produce daily, weekly, and monthly revenue reports with clear recommendations. Collaborate with hotel Reservations and Sales teams to maximise conversion and profitability. Gain exposure to multi-property revenue management and contribute to group-wide projects. What Were Looking For Experience as a hotel reservations manager, or revenue support role with a strong commercial mindset. Analytical thinker with a passion for numbers, trends, and problem-solving. Tech-savvy, confident with Excel and hotel systems (Opera/IDeaS or similar experience a bonus). Strong communicator who can work across teams and influence decisions. Ambitious, detail-focused, and eager to grow into a future Revenue Manager role. Why Join Us At MHL, we dont just offer jobs we build careers. Along with full training and development, youll benefit from: Complimentary meals on duty Health & wellbeing contribution Pension & death-in-service benefit Employee discounts across 14 hotels in Ireland (Hilton, InterContinental & Marriott brands included) Career development & transfer opportunities within the group TaxSaver & Bike to Work schemes Recognition programmes, social & sports events Free parking or uniform provision at selected hotels The MHL Hotel Collection: 14 hotels across Dublin, Wicklow, Galway, Limerick & Belfast, operating 2,200 bedrooms and some of Irelands best-known international brands. This is an exciting opportunity to step into Revenue Management at cluster level and develop your career with Irelands most progressive hotel group. Skills: Revenue Management Key communicator Motivated
Cluster Revenue Manager MHL Hotel Collection Were on the lookout for a commercially sharp, innovative, and inspiring Cluster Revenue Manager to join the MHL Hotel Collection one of Irelands most dynamic hospitality groups. Based at The Spencer Hotel (our hub for revenue & reservations), youll lead strategy for one or more of our landmark properties. Your mission? To drive revenue performance, create winning pricing strategies, and identify new commercial opportunities that put our hotels ahead of the market. What Youll Do Own and deliver revenue strategies that hit and exceed budgets across your hotels. Analyse booking pace, competitor activity, and market trends then act fast to optimise performance. Shape pricing, distribution, and channel mix to maximise net revenue. Partner with GMs, DOSMs, and Reservations Managers to embed a strong revenue culture in every property. Oversee group displacement analysis, forecasting, budgeting, and reporting with accuracy and impact. Lead and inspire the cluster reservations team, ensuring systems, processes, and standards are best-in-class. What Were Looking For A commercially minded revenue leader with proven hotel revenue management experience. Strong analytical skills, quick decision-making, and the confidence to challenge and influence stakeholders. Strategic thinker with the agility to shift gears in a fast-paced environment. Natural collaborator who thrives on building relationships across multiple hotels. Ambitious, motivated, and excited to play a key role in the growth of Irelands second-largest hotel group. Why Join Us At MHL, we believe in rewarding our people. Along with a competitive package, youll enjoy: Complimentary meals on duty Health & wellbeing contribution Pension & death-in-service benefit Employee discounts across 14 hotels in Ireland (with Hilton, InterContinental & Marriott brands) Career development & transfer opportunities within the group TaxSaver & Bike to Work schemes Recognition programmes, social & sports events Free parking or uniform provision at selected hotels The MHL Hotel Collection: 14 unique hotels across Dublin, Wicklow, Galway, Limerick & Belfast, operating 2,200 bedrooms and some of Irelands best-known international brands. Be part of a group thats ambitious, growing, and committed to excellence. Skills: Revenue Management Key communicator Motivated
