The Group Digital Marketing Co‑Ordinator assists the MHL Hotel Collection Group Digital Marketing Director in planning, implementing, and coordinating marketing strategies across all hotels. The role focuses on supporting digital marketing campaigns, digital performance tracking and reporting and facilitating strong communication between the digital marketing team, hotel and external suppliers. Collaboration with the individual hotels marketing and revenue teams, to ensure integrated marketing communications that align with strategic business objectives. Key Responsibilities Marketing Support Assist the MHL Hotel Collection Digital Marketing Director in carrying out their responsibilities. Assist in the planning and execution of digital marketing campaigns, promotions, and digital projects for all hotels. Coordinate content creation and updates for hotel websites, social media platforms, and email newsletters. Support the development of brand assets and ensure consistent messaging across marketing materials and channels. Collaborate with internal teams to plan and execute marketing activities that enhance guest engagement and brand visibility. Assist in the management and engagement with existing and new digital marketing system providers, to ensure that they support our hotels as contracted. Manage campaign schedules and ensure deadlines are met. Administration Perform general office duties to support the Digital Marketing Director (e.g, digital filing, hotel and client email correspondence (proactive and reactive), database management, meeting and travel arrangements etc.). Responsible for the application of all system training received on Monday.com, SharePoint and other systems, ensuring smooth adoption and efficient system use. Support the recruitment process for the digital marketing team, co‑ordinate interviews and manage candidate communication. Support the onboarding and off‑boarding of new team members. Ensure CRM system is updated promptly with all activities, campaigns, documents, emails, notes etc. Assist in the completion of team rosters, time sheets, holiday calendars and balances. Assist in the management and maintenance of all databases, ensuring GDPR compliance at all times. Prepare presentations, reports, and briefs for the Digital Marketing Director. Gather up to date and relevant brochure, promotional materials and creative assets as required. Communication Attend weekly one‑on‑one meetings with direct manager to discuss Marketing Support activities and align responsibilities with business objectives. Develop and maintain effective, professional and timely communications across the MHL Hotel Collection properties, and with all suppliers. Participate in Digital Marketing Strategy meetings and contribute to key business decisions aimed at enhancing the overall performance of the Digital Marketing team. Reporting Compile and circulate weekly and monthly digital marketing reports detailing performance related data, team activity, revenue conversion, budget spending, and ROI. This includes all hotel websites, OTA’s, PPC and social campaign analytics and trends, to help optimise strategies. Ensure all hotels are informed of performance and revenue values, as well as activity reports (tasks) for current and future activity. Assist in the preparation of presentations and reports as directed by the Digital Marketing Director. General Responsibilities Ensure compliance with company and statutory procedures related to fire, hygiene, health & safety, and GDPR. Undertake any reasonable request outside normal duties as assigned by the manager. Act as an ambassador for MHL, upholding professionalism and core company values. Public Relations Stay informed about PR activities that could enhance awareness and visibility of the hotels in the Collection. Full job description is available on request Requirements Minimum of 1 year’s experience in a similar digital marketing coordinator role. A formal Digital Marketing qualification is required. Experience working in a fast‑paced environment. Strong attention to detail. Excellent oral, written communication, and numerical skills. Proficient in Microsoft Word, PowerPoint, Excel. Knowledge in Google analytics and other digital marketing systems advantageous but not compulsory. Closing date for applications : Monday 18th May 2026 Due to the high volume of applications received, we regret that we are only able to contact candidates whose experience and profile closely match the requirements of the role. We sincerely thank all applicants for their interest and for taking the time to apply. #J-18808-Ljbffr
MHL Hotel Collection is seeking a Group Digital Marketing Co‑Ordinator in Dublin, Ireland. This role involves assisting the Digital Marketing Director with marketing strategies, supporting campaign execution, content management for websites and social media, and performance reporting. The ideal candidate must have at least 1 year of experience in digital marketing, strong communication skills, and a formal qualification in Digital Marketing. Proficiency in tools like Microsoft Office and knowledge of Google Analytics are essential for this fast-paced role. #J-18808-Ljbffr
The Trinity City Hotel, a member of the MHL Hotel Collection, are seeking an exceptional individual to join our team as Director of Sales and Marketing. As the Director of Sales and Marketing you will be responsible for developing and executing innovative sales and marketing strategies that align with our brand objectives. Your expertise will help us attract a diverse range of guests, maximize revenue, and foster lasting relationships with clients and partners. Your strategic mindset and strong business acumen will enable you to identify emerging opportunities, analyse market conditions, and create compelling campaigns that differentiate our hotels from competitors. Main Duties and Responsibilities Sales Strategy & Business Development Client & Partnership Management Revenue & Financial Management Marketing & Brand Management Digital & Database Marketing Knowledge and Experience Minimum of 3+ years of progressive sales experience at Management level Experience in the corporate market in Dublin City Centre Confident and experienced with cold calling, online and offline research Persuasive negotiating skills and ability to convert business Ability to achieve targets for appointments and converted business #J-18808-Ljbffr
Overview The Cluster Reservations Agent is responsible for managing individual and small group accommodation enquiries and bookings across a portfolio of hotels within MHL Hotel Collection. Based within a centralised cluster office, this role plays a key part in delivering exceptional service, driving conversion, maintaining system accuracy, and supporting commercial performance across multiple properties. This is an excellent opportunity for a motivated hospitality professional who enjoys a fast-paced environment and working across a diverse hotel portfolio. Key Responsibilities Reservations Management Handle all accommodation enquiries via telephone, email, direct website channels and third-party platforms Process new reservations, amendments and cancellations accurately and efficiently Manage bookings across multiple hotels within the portfolio Act as a professional first point of contact for guests, agents and corporate clients Guest Service & Conversion Respond to enquiries in a timely, warm and professional manner Maximise conversion opportunities through effective selling techniques Upsell room categories, packages, breakfast and value-added services Provide accurate information on room types, facilities, rates and local area knowledge System Management & Accuracy Create and manage bookings in Opera PMS / Opera Cloud ensuring full accuracy Input guest preferences, billing details, traces and special requests correctly Maintain data integrity across all relevant systems Ensure travel agent commissions, payment methods and rate codes are applied correctly Support occupancy and revenue strategies through effective selling Identify opportunities to maximise ADR and length of stay Monitor availability and offer alternative dates or properties where appropriate Work closely with Revenue teams on sell-out dates, restrictions and demand periods Stakeholder Management Build strong relationships with Front Office, Sales, Revenue and hotel operations teams Ensure smooth handover of key arrivals, special requests and group details Support colleagues across the cluster office as required Administration & Reporting Maintain accurate records of reservations activity and correspondence Assist with daily, weekly and monthly reporting Support rooming lists, group blocks and cut-off management when required Key Skills & Experience Previous experience in hotel reservations, reception or hospitality preferred Experience using Opera PMS or Opera Cloud is advantageous Excellent written and spoken English Strong organisational skills with excellent attention to detail Ability to multitask and work calmly under pressure Good commercial awareness and confidence in selling Strong communication and teamwork skills Personal Attributes Professional, friendly and guest-focused Highly organised and efficient Positive attitude with willingness to learn Strong team player within a centralised office environment Reliable, adaptable and solutions-focused About the MHL Hotel Collection MHL group is a renowned portfolio of well-known, high-profile Hotel’s throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on- boarding, upskilling and professional development process. Opportunity to work across a leading Irish hotel portfolio Dynamic and supportive cluster office environment Career development and progression opportunities Complimentary meals whilst on duty Employee Assistance Programme Employee discounts on accommodation and food across MHL Hotels Recognition awards, referral bonus, birthday gift Due to the high volume of applications received, we regret that we are only able to contact candidates whose experience and profile closely match the requirements of the role. We sincerely thank all applicants for their interest and for taking the time to apply. #J-18808-Ljbffr
MHL Hotel Collection is seeking a Cluster Reservations Agent in Dublin to manage accommodation enquiries and bookings across various locations. This role involves handling reservations through different channels, delivering exceptional guest service, and ensuring data accuracy in Opera PMS. Ideal candidates will have prior hotel experience, excellent English communication skills, and strong organisational capabilities. The position offers a dynamic office environment and career progression opportunities within a leading Irish hotel portfolio. #J-18808-Ljbffr
MHL Hotel Collection is currently recruiting for an Assistant Reservations Manager to join our expanding Reservations Team based in The Spencer Hotel, IFSC, Dublin 1. This is an exciting position in a busy reservations department, so we are looking for someone with a passion for customer service and excellent attention to detail with a proven track experience in hotel room reservations and groups. MAIN PURPOSE OF THE JOB To support the management of the day-to-day operations of the Reservations Department, with a primary focus on the transient side of the business. The Assistant Reservations Manager will ensure transient reservations are handled efficiently, accurately, and in line with company standards while maximising revenue opportunities and maintaining service excellence. MAIN DUTIES AND RESPONSIBILITIES Support the day-to-day running of the Reservations Department, focusing on transient reservations. Oversee handling of transient enquiries ensuring accuracy and efficiency. Ensure completion of all daily reservations tasks prior to department close. Monitor booking activity ensuring correct selling techniques and conversion. Review reservations daily for accuracy in PMS (rate codes, segments, payments). Manage room inventory in line with Revenue Management direction. Train and support Reservations Agents on transient processes and systems. Maintain and update SOPs for transient business. Liaise with Revenue, Front Office, and Sales teams. Monitor OTA, brand, and direct bookings for accuracy. Identify trends and opportunities to improve conversion and efficiency. Handle guest queries and complaints professionally. Assist with rostering and workflow management. Maintain reservations reporting systems. Support team leadership in absence of senior management. GENERAL Strong knowledge of transient reservations processes. Ability to prioritise in a fast-paced environment. High attention to detail. Commercial awareness of revenue strategies. Team player with flexible approach. Professional and solution-driven mindset. Ability to take ownership and complete tasks effectively. ABOUT THE MHL HOTEL COLLECTION MHL group is a renowned portfolio of well-known, high-profile Hotel’s throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process. Complimentary meals whilst on duty. Employee Assistance Program for employees and friends & family. Employee Discounts Tax Saver commuter tickets and Bike to Work Scheme Social events #J-18808-Ljbffr
MHL Hotel Collection is seeking an Assistant Reservations Manager to join their team in Dublin. This role involves supporting the daily operations of the Reservations Department, focusing on transient reservations. Key responsibilities include overseeing handling of reservations, training staff, and ensuring accuracy in booking processes. The ideal candidate will have experience in hotel reservations and possess strong customer service skills. Benefits include complimentary meals, employee discounts, and professional development opportunities. #J-18808-Ljbffr
The Cluster Group Reservations Agent is responsible for managing group accommodation enquiries and bookings across a defined set of hotels within the MHL Hotel Collection. Each agent will typically have ownership of up to two properties, which may include a mix of branded and independent hotels. This role is key to ensuring efficient handling, accurate system setup, and strong conversion of group business, while working within a centralised cluster office supporting a multi-brand portfolio. Key Responsibilities Group Reservations Ownership (Per Assigned Hotels) Take full ownership of group reservations activity for up to two assigned hotels within the portfolio Manage all group accommodation enquiries (MICE, corporate, leisure) from initial enquiry through to arrival Act as the primary contact for group bookings for your assigned properties Enquiry Management & Conversion Respond to group enquiries in a timely and professional manner, ensuring accuracy and clarity Liaise with Sales, M&E, and Revenue teams to confirm availability, rates, and commercial terms Prepare and issue quotations, contracts, and pro forma invoices where required Proactively follow up on enquiries to support conversion System Management & Accuracy Create and manage group blocks in Opera (Cloud/V5) ensuring correct rate codes, inventory, and segmentation Load and maintain rooming lists, billing instructions, and special requirements accurately Manage cut-off dates, wash, and release schedules in line with revenue strategy Ensure data integrity across all relevant systems Monitor group pick-up for your assigned hotels and highlight risks or opportunities Work closely with Revenue to ensure alignment with pricing and inventory strategy Support upselling opportunities including extended stays and room type upgrades Ensure all bookings align with agreed commercial terms and conditions Stakeholder Management Build strong working relationships with hotel teams, Sales, and Revenue Ensure smooth handover of confirmed groups to Front Office and on‑property teams Act as a key liaison between the cluster office and your assigned hotels Administration & Reporting Maintain accurate records of all group bookings and correspondence Support reporting on group activity, pick‑up, and conversion for your hotels Ensure all deposits, payment schedules, and contractual terms are adhered to Key Skills & Experience Previous experience in hotel reservations or group reservations Experience working across multiple properties or brands is advantageous Strong working knowledge of Opera PMS or Opera Cloud High level of accuracy and attention to detail Strong organisational and time management skills Commercial awareness with understanding of rate and inventory management Excellent communication and stakeholder management skills Personal Attributes Highly organised with strong attention to detail Proactive and commercially aware Ability to manage multiple priorities across different properties Strong team player within a centralised cluster environment Professional, confident, and customer‑focused What We Offer Ownership of group business across a defined set of hotels Exposure to both branded and independent properties Opportunity to work within a dynamic, high‑performing cluster office Career development within a growing hotel collection Complimentary meals whilst on duty. Employee Assistance Program for employees and friends & family. Employee Discounts – we offer both accommodation and food discounts for employees and family members at MHL Hotels. Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebration Due to the high volume of applications received, we regret that we are only able to contact candidates whose experience and profile closely match the requirements of the role. We sincerely thank all applicants for their interest and for taking the time to apply #J-18808-Ljbffr
We are seeking an experienced and innovative Revenue Manager to lead the revenue strategy for a cluster of our five-star properties. This role will be based in the MHL Cluster Revenue & Reservations office, where we provide support to our Dublin hotels. The role: In this pivotal role, you will drive revenue growth by leveraging market insights, implementing dynamic pricing strategies, and optimising distribution channels to maximise occupancy and profitability. You will play a key role in positioning the hotel in its market segment, working closely with the sales, marketing, and operations teams to ensure seamless alignment with our brand. Core Responsibilities: Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations. Preparation of yearly budget and forecasting. Daily pick-up analysis, strategy adjustments and reporting. Perform competitive benchmark studies and follow market trends for each hotel. Assist with maintenance of 24-36 month rolling demand calendar for each hotel. Create and develop pricing strategies for hotel. Provide weekly dynamic forecast of expected results, variances, and budget comparisons. Responsible for assessing, analysing, and pricing group business strategies for hotel. Analyse overall monthly performance and provide summary report with recommendations to improve long term strategies for hotel. Ensure all related systems are configured correctly, validated, and working to full capacity, for each hotel. Ensure web site booking process is maintained up-to-date and functional, for hotel to include hotel website & brand.com website where applicable. Work in liaison with hotel sales and reservations departments as a team. Inspire Hotel HODs to further embed a revenue management culture in all hotels. Full job description is available on request. Requirements: Business Development DNA and commercial minded. 3+ years of progressive experience in similar capacity in a fast-paced environment. Strong sense of need for achievement of goals and success. Good analytical and numeric skills for fast data crunching. Ability to work under own initiative in a highly pressured environment. Good listening skills and the ability to anticipate business needs. Capable of prioritizing between revenue generating actions and time-consuming tasks with low yield impact. This role may include travel Why Join Us At MHL, we believe in rewarding our people. Along with a competitive package, you’ll enjoy: Complimentary meals on duty Employee discounts across 14 hotels in Ireland (with Hilton, InterContinental & Marriott brands) Career development & transfer opportunities within the group TaxSaver & Bike to Work schemes Free parking or uniform provision at selected hotels The MHL Hotel Collection: 14 unique hotels across Dublin, Wicklow, Galway, Limerick & Belfast, operating 2,200 bedrooms and some of Ireland’s best-known international brands. Be part of a group that’s ambitious, growing, and committed to excellence. #J-18808-Ljbffr
A premium hotel group in Dublin is seeking an experienced Revenue Manager to lead revenue strategies for their five-star properties. The role involves overseeing revenue management, implementing pricing strategies, and collaborating with sales and operations teams. Candidates should have at least 3 years of relevant experience and strong analytical skills. This position promises a competitive package including meals, discounts, career development opportunities, and more. #J-18808-Ljbffr
