About Listowel Credit Union is a not for profit, community-based credit union, dedicated to serving its members with integrity and purpose. With an asset size in excess of €80 million, the credit union has seen sustainable growth in recent years and is dedicated to always putting people, not profits, first in everything they do. The Role We are delighted to be recruiting for the role of Operations Supervisorin Listowel Credit Union. This is a fantastic opportunity for an individual with proven people leadership experience to drive operational excellence, support our teams, and deliver exceptional service to our members. This is a full-time, permanent role (36.5 hours per week), with a base location of Listowel.Candidates should be flexible to work and travel throughout the branch network. Reporting to the Operations Manager, the Operations Supervisor will be primarily responsible for the day-to-day operations and administration of the offices the day-to-day operations and administration of the Listowel and Ballybunion offices, including the movement and monitoring of cash, dealing with member queries and complaints, embedding the concept of first line of defense, and assuming responsibility for the implementation of operational training. The role will support the implementation of the operational strategy and focus on evolving our service model towards a member-oriented, digital environment. The role will ensure that robust controls are in place to safeguard the health, safety, and security of the office for members, employees, and visitors, while also managing operational costs in a proactive manner. The Operations Supervisor will act at all times within the policies laid down by the Board, the governance and rules of the credit union, the Credit Union Act 1997 (as amended), and all relevant legislation, including Data Protection, Anti-Money Laundering, and Health & Safety requirements. Skills and Competency Requirements A professional financial services qualification, such as a QFA, or a relevant Minimum Competency Qualification. Ideally a minimum of 2 years customer facing, people management experience, preferably in the credit union, financial services or regulated sectors. Possess training expertise, acumen & skills set. Strong interpersonal skills, with the ability to influence others and build successful working relationships. Communicate effectively and sensitively when liaising with members face to face, on the phone and through email. Excellent verbal, numerical and written skills. Promote a culture that reflects the credit unions values and encourages good performance and excellent member services. Positive drive and energy to get results and achieve KPIs, able to take action to get things done. Demonstrated administration and organisational skills, along with task prioritisation. A problem solver, with the ability to handle escalations effectively. Continuous improvement and focus on showing initiative in bringing improvements to the credit union. Knowledge of Progress operating system or equivalent desirable. Excellent knowledge of Microsoft Office suite and be adaptable to new software. Full clean drivers license, with access to own transportation for inter-branch travel. How to Apply Interested applicants should forward an up-to-date CV and cover letter, on or before close of business at close of business on Sunday, 1st March 2026. Listowel Credit Union Limited is proud to support an inclusive and diverse workforce. Listowel Credit Union Limited is regulated by the Central Bank of Ireland. Skills: People Leadership QFA Training & Development Coaching Operations
About Us: St Raphael's Garda Credit Union is Irelands largest credit union with assets in excess of €600m and serves over 40,000 members nationally who are all members of An Garda Siochana and their immediate families. Established in 1964, the Credit Union is owned by its members and governed by a volunteer Board of Directors. In order to prepare the business for growth and to deliver the best possible service and standards to its membership, it is currently seeking to recruit new staff. This is an excellent opportunity for highly motivated, ambitious individuals who are keen to join a winning team in a business that strives to lead the field as the largest in its sector, that puts its members interests first, and that seeks to achieve best-in-class standards. This role is an opportunity for the right candidate to develop a career within financial services. The Role: The job holder is required to have the ability to work across all member-facing areas and will have responsibility for delivering the highest possible service to members, including over the phone, face to face, through email, and by carrying out administration on members accounts. A strong background in customer service, customer-facing roles, or previous call centre experience is desirable. The job holder is required to operate the role assigned in accordance with the: - Credit Unions policies, with specific emphasis on adherence to security and Anti Money Laundering(AML) policies - Approved processes and procedures - All current and future Regulatory & Compliance requirements applying to the Credit Union Key Responsibilities: Answer calls professionally to the trained credit union standard. Take ownership of member complaints and resolve to member satisfaction. Provide members with product and service information, both on a reactive and proactive basis. Update member data in line with Anti Money Laundering policy. Payments provide administrative support for the processing of SEPA payments, contacting members if required. Amending payroll to ensure deductions are correct and processed appropriately. Processing provide administrative support for the daily, weekly, and monthly payment files within agreed SLAs with a core emphasis on accuracy. Member Records & Document Management Update member data in line with AML policy, ensure all interactions with members are accurately stored via the document management system. Foreign Exchange order processing, reconciliation, and distribution. Teller duties: Conducting member transactions and providing friendly service to members while ensuring that all transactions occur within appropriate AML guidelines. Service members' accounts via electronic channels, responding to member emails in a professional and timely manner. General administrative work. Contribute to the migration of our members to our Digital Channels to ensure they have the ability to self-serve if they wish. Have the ability to take loan applications over the phone to contribute to the overall achievement of business objectives. Skills & Competencies: Excellent communication skills, written, verbal, and listening, with a good conversational manner, and has the ability to build rapport quickly. Ability to work on own initiative within a team dynamic. Consistently takes a methodical, structured, and organized approach to tasks with high levels of accuracy, timely and efficient management of key activities, and ability to work to tight deadlines. Strong working knowledge of Microsoft Office products. A focus on solving problems, with the ability to take ownership of issues, recommend improvements, and take the initiative in making decisions to arrive at solutions. Clearly has the capacity to adapt to change and a willingness to take on new tasks with a positive attitude. Consistently portrays the credit union in a positive, professional, and supportive way when dealing with people both internally and externally, and contributes to a harmonious and respectful working environment. Takes the initiative in getting things done and accepts responsibility for decisions made. Can apply policies and procedures with confidence and be accountable for actions taken. Qualifications & Experience: A 3rd Level qualification in a relevant discipline is desirable but not a prerequisite. Experience in working in a financial services or office environment is desirable but not essential. Additional Information: Full training will be provided to the successful candidates. The contract is a Permanent Contract, with a probationary period of 6 months. Successful candidates will be expected to meet the Central Bank Fitness & Probity standards and be willing to further their education to meet the minimum competency standards as set out by the Central Bank, such as the QFA, CUA, APA, or other equivalent qualifications. Applications and cover letter on or before 5:00 p.m.27th of February 2026.. Shortlisting may apply, and candidates will be shortlisted based on the information provided This Credit Union is regulated by the Central Bank of Ireland St Raphaels Garda Credit Union is proud to support a diverse and inclusive working environment. Skills: Finance Customer Care Telephone Etiquette Administration Call Centre
St Canice's Credit Union is delighted to invite applicants for a Business Resilience Lead to oversee and enhance our ability to withstand and recover from disruptions, ensuring the continuity of critical operations and services for the members of St Canices Credit Union. This role will lead the Business in building, and sustaining, its digital resilience capability through people, processes and technology. The ideal candidate will collaborate with all areas of the Business to ensure effective oversight and reporting in relation to operational resilience and oversee the management of Third-Party service providers and Third-Party risks. The role will also lead crisis management initiatives, coordinate response efforts, and foster a culture of resilience throughout the Business. Key Responsibilities Lead the Credit Unions readiness for, and implementation of, DORA and NIS2, ensuring effective and consistent implementation of all regulatory requirements. Set the direction for St Canices Credit Unions business continuity and crisis management capabilities, ensuring alignment with strategic priorities and regulatory expectations. Collaborate with key stakeholders across all departments, in particular IT, Operations, Compliance and Risk, to integrate resilience considerations into business processes, systems, and decision-making and to ensure alignment of business resilience initiatives with overall business objectives. Oversee the Credit Unions Business Continuity and Disaster Recovery Plans embedding resilience into critical operations and decision-making processes. Lead crisis and resilience scenarios/exercises, driving preparedness and strengthening leadership responses across the organisation. Collaborate with key stakeholders across all departments to identify, evaluate, manage and monitor the risks associated with the Credit Unions Third-Party service providers. Further develop the existing operational resilience and outsourcing frameworks, policies and strategies to effectively identify, assess and mitigate risks. Prepare and maintain the relevant procedures and policies that support the Credit Union in its business resilience requirements and capabilities. Provide training and guidance to employees on resilience principles, procedures, and best practices. Support the Head of Risk with relevant, accurate, and timely information that assists in the risk management of the business. Promote data-driven decision-making processes and monitor relevant key performance indicators (KPIs) and key risk indicators (KRIs). Prepare detailed monthly/quarterly business resilience reports to the Head of Risk/CEO/Audit, Risk and Compliance Committee. Monitor emerging threats and trends in operational and digital resilience and recommend proactive measures to enhance preparedness and response capabilities. Establish partnerships with external stakeholders, including industry associations, and community organizations, to enhance collective resilience efforts. The above is not an exhaustive list of responsibilities and may be subject to change in line with the overall objectives of the credit union. Role Requirements 5+ years professional experience in risk management, compliance, or technology-related fields. Expertise in operational and/or digital resilience, business continuity, operational risk or technology compliance within the financial services industry, or experience in an equivalent role in another industry. Drive, energy & self-motivation - strong interpersonal, communication (oral & written), & presentation skills with a proven ability to pro-actively engage, collaborate & influence stakeholders & colleagues at all levels. Experience supporting risk and compliance activities, with a solid understanding of relevant regulations (such as DORA, NIS2, ISO 27001) in relation to operational resilience. Strong analytical and decision-making skills, with the ability to interpret complex regulatory requirements and translate them into actionable policies. Experience in governance & project management would be an advantage. Skills: Excellent Planning & Organisational Skills Risk Management Outsource Management Benefits: Pension Fund Company Days Employee Assistance Program
