Senior Counter Official Maternity Cover - Job Description 12 Month Fixed Term Contract GENERAL SCOPE OF ROLE: The Senior Counter Official has the overall responsibility for the smooth running of all front counter operations as well as cash management of North West Credit Union. This role requires a strong knowledge of all credit union operation functions and the ability to react quickly to daily tasks and delegate tasks effectively. In addition, the role involves implementing efficient processes and controls to ensure strong cash monitoring and control. The Senior Counter Official reports to the Operations Manager and in their absence the CEO or Deputy CEO of North West Credit Union. Key Responsibilities: Safeguard daily cash movements inclusive of tracking and recording with 100% accuracy. Ensure access to all cash is controlled in a diligent manner and the Glory machine is cash serviced effectively. Consistently review cash holdings to ensure the business requirements are met. Oversee and responsible for the precise preparation of the daily cash control sheet to assist the finance function to accurately account and report on the holdings in each location at all times. Organise cash deliveries & collections. Accountable for up-to-date staff training on cash security. Conduct Teller cash spot checks randomly throughout each month in all locations to ensure cash levels held in drawers adheres to the credit unions standards. Oversee the reconciliation of the Fexco foreign exchange ensuring that deliveries are logged and the weekly remittance to Fexco is completed consistently. Organise and control the staff rota for front counter locations and sub offices. Oversee the entirety of training for new front counter staff, guaranteeing the key aspects of the role are covered before any staff person is placed working on the front counter. Compile and review procedures and policies for the front counter operations and recommend changes where necessary ensuring best practices at all times. Ensure front counter staff are up to date on policy changes that impact their roles. Provide feedback to Risk & Compliance on the implementation of policy changes. Ensure withdrawal limits are adhered to and transactions are countersigned. Responsible for the authorisation of transactions above teller discretion limits. Ensure daily tasks are assigned in a fair manner. Investigate differences if present to reconciliation point. Conduct interviews for new staff members. Conduct mid year & annual staff reviews and probation reviews for front counter staff and hold follow up meeting where necessary. Serve as the primary liaison for the year-end cash count conducted with external auditors. Responsibility for full processing of LP/LS claims for North West Credit Union and primary contact for members in relation to any claim. In limited circumstances and only when cover is necessary, serve members in front office. Manage staffs absences and daily clocking on Softworks. Carry out fraud monitoring on accounts Follow up on matters in relation to front counter operations with our IT providers Maintain the accuracy and integrity of member records. Ensure appropriate paperwork is in place for reactivating accounts and that all fields are accurately updated on the system. Possess a robust understanding of AML and Data Protection and how it relates to the role as well as oversee these aspects versus compliance on a day-to-day basis. Complete stationary order for all offices. Spot check front office adherence to the clean desk policy. Any additional duties assigned by the Operations Manager The above list of roles and responsibilities is not exhaustive and may be subject to change in line with the needs of the business. The ideal candidate will have the following attributes and qualifications. Business Degree, QFA or working towards QFA Have a working knowledge of the financial services sector and/or credit unions. Have a good understanding of the business operations and information systems. Have strong planning skill and the ability to apply the skill to achieve tight deadlines/targets. Strong knowledge of AML legislation. Sound knowledge of data protection in relation to membership records Excellent administrative, organisational and business support skills Ability to multi-task and work calmly under pressure Strong analytical, communication and inter-personal skills Human resource training desirable but not a limiting factor Ability to lead a team. For further details, or queries please reach out to The closing date for the position is Friday the 10th of April 2026. North West Credit Union is an Equal Opportunities Employer Skills: Customer Service lead Banking Retail Management Management
Position: Head of Operations Contract: Full-Time, Permanent Location: Link Credit Union (Kingscourt, Bailieborough & Cootehill) About Link Credit Union: Link Credit Union is a thriving, member-owned financial cooperative serving over 24,000 members across our three branches. We are committed to delivering excellent member experiences through responsible lending, modern financial services, and strong community values. About the Role: Reporting directly to the CEO, the Head of Operations is a pivotal senior leadership role responsible for the smooth day-to-day running of operations, branch network, HR, and facilities. The Head of Operations will be responsible for overseeing the management of operations, human resources, and managing the branch network. This will include the implementation of policies, compliance, risk, and performance management within the relevant departments. The Head of Operations will support the CEO in overseeing the management function of the Credit Union and ensure the smooth operation of administrative and member-facing functions within the organisation, ensuring that it performs and operates to the highest standards.The Head of Operations will champion operational excellence, drive continuous improvement, and ensure high service standards. Key Responsibilities: Oversee daily operations across all branches, ensuring consistency and quality. Establish, monitor, and improve operational processes and internal controls. Report on KPIs and provide insights for the CEO and Board. Lead process improvements to enhance efficiency, reduce risk, and improve member experience. Oversee facilities management, security, and health & safety compliance. Champion member-first culture and enhance member satisfaction. Support IT Manager in ensuring smooth system functioning and staff readiness. Act as operational lead for GDPR compliance. Support Compliance and Risk teams to maintain strong regulatory adherence. Liaise with auditors and regulators. Oversee recruitment, onboarding, performance management, and HR systems. Lead training programmes and staff development. Participate in strategic planning and lead operational workstreams. Advance the credit unions ESG agenda. Requirements: Primary degree in Business or related field; QFA desirable. Commitment to further study to complete the QFA qualification will be required for this role. Minimum 5 years operational leadership in financial services. Experience managing multi-site operations. Strong HR management capability. Excellent communication, leadership, and problem-solving skills. Comfortable in a technology-enabled environment. This role will require travel between branches, so access to a vehicle and a full clean license will be required. How to Apply: Closing Date: Wednesday, the 15th of April 2026 at 12:00 pm. Please provide a cover letter with your application. A full job description for this role is available upon request. Link Credit Union is an Equal Opportunities Employer. Link Credit Union Ltd is proud to support a diverse and inclusive working environment. Link Credit Union is regulated by the Central Bank of Ireland Shortlisting for this role will be based on the information available via applications Skills: Operations Management People Skills Customer Focus Finance IT skills Leadership/Management Skills
St Canice's Credit Union is now seeking a proactive and detail-oriented Anti Money Laundering Compliance Officer (AMLCO) to join our Compliance Team. The AMLCO will be responsible for the development, implementation, and oversight of the Credit Unions Anti-Money Laundering (AML), Countering the Financing of Terrorism (CFT) and broader compliance frameworks. Reporting directly to the Head of Compliance, this role will ensure compliance to all relevant legislation, including Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 (as amended) and supports a strong compliance culture across the credit union. This role acts as a key point of contact for AML and compliance-related queries and liaises with regulatory authorities such as the Central Bank of Ireland, An Garda Sochna, and the Revenue Commissioners. Key Responsibilities: Lead and maintain the credit unions AML/CFT framework across the branch network. Conduct a business wide AML/CFT risk assessment and maintain the risk assessment in conjunction with the relevant stakeholders, ensuring risks are identified, assessed, mitigated and monitored in line with risk appetite. Execute and document the risk, based ongoing monitoring and transaction monitoring programmes and continuously seek improvements to systems, processes and controls. Ensure robust customer due diligence processes are in place for member identification, verification, beneficial ownership checks and risk assessment. Monitor updates to legislation, regulatory expectations and sectoral guidance. Proactively engage with new developments and services being introduced, ensuring compliance with the relative regulatory and legislative requirements. Manage the policy framework and ensure policies and procedures are current and aligned with regulatory requirements. Manage Suspicious Transaction/Activity Reports and act as the primary liaison with the relevant authorities as required. Prepare reports for Senior Management, the Audit/Risk/Compliance Committee, and the Board of Directors. Prepare and Deliver AML/CFT training to staff, volunteers, and directors to promote a strong compliance culture. Ensure audit and regulatory recommendations are implemented within the stated deadlines. Provide advice, appropriate documentation, and technical expertise to assist with the interpretation and implementation of regulations to allow our team to manage compliance with their relevant regulatory responsibilities and to enhance best practice, fostering, encouraging, and promoting a compliance culture within the credit union Provide effective challenge within the credit union of AML/CFT matters. Ensure timely completion of regulatory reports e.g REQ (Risk Evaluation Questionnaire). Collaborate with, DPO, risk and internal audit teams, as required. Engage with external stakeholders, including regulators and auditors, as required. The successful candidate should have the following Qualifications and Experience: Qualifications relevant to the role (e.g., Compliance, Risk Management, Business, Law, or related field). Minimum 5+ years experience in AML/CFT, compliance, audit, or risk in a financial services environment. Strong knowledge of relevant legislation including: Criminal Justice (Money Laundering and Terrorist Financing) Acts Central Bank of Ireland AML/CFT Guidelines EU and UN financial sanctions regimes Proactive approach to risk identification, problem solving and decision making. Excellent communication and interpersonal skills. Proven experience in conducting risk assessments, monitoring and compliance reporting. Commitment to ongoing professional development. This role is a Controlled Function CUCF2 under the Central Bank of Irelands Fitness and Probity regime and Fitness and Probity Standards will apply. Skills: Risk Management Strong Decision Making Ability Management of Compliance Frameworks Benefits: Pension Fund Company Days Hybrid Option
