Join Our Team McSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard of product, care and service. We hire exceptional people and equip them with autonomy, trust, and resources. As a second-generation family owned business, we are passionate about our people and our growth. If you are up for a challenge, we would love to have you in our team! We are currently hiring a Customer Experience Managerto lead and enhance our customers journey-covering everything from initial engagement to after-sales care. This role is critical in enhancing our customer-first culture, ensuring every interaction aligns with our commitment to customer excellence. Role Overview As the Customer Experience Manager, you will be responsible for overseeing the full customer journey, identifying opportunities for improvement through processes and technology, and ensuring a smooth, hassle-free experience. Your role will bridge multiple teams-including sales, operations, installations, and aftercare-to guarantee that customers receive outstanding service at every stage. This is a fast paced environment and you will be responsible for 1 Customer Service Agent ensuring adherence to established processes and overseeing the timely processing of returns and refunds by the relevant departments. This is a full time permanent role. Key Responsibilities After-Sales Care & Support Manage high volume customer inquiries, complaints, and escalations, driving swift and effective resolutions. Lead the aftercare strategy, ensuring customers receive excellent post-installation support. Monitor service performance metrics, ensuring response times and quality meet or exceed expectations. Address issues with a one-touch ticket resolution or ensure a correct solution is provided on the first attempt Customer Journey & Experience Enhancement Ensure every customer has a "Best in Class" experience in every single interaction with McSport. Develop and implement strategies that reinforce a customer-focused culture across all departments. Act as the voice of the customer, gathering feedback and insights to drive continuous improvement internally. Identify pain points and work cross-functionally to eliminate friction in the customer experience. Inspire and motivate the McSport team by championing our core values of exceptional customer service, fostering a positive and customer-focused culture. Installations & Repairs Support the coordination of installations and repairs, ensuring timely and high-quality execution. Collaborate with operations and technical teams to improve efficiency and customer satisfaction. Develop clear communication processes to keep customers informed throughout their service journey. Customer-Focused Initiatives Implement customer experience KPIs and use data-driven insights to enhance service delivery. Develop training and support programs to ensure all customer-facing teams embody our customer focused values. Drive initiatives to increase customer reviews on Feefo, Google and Trustpilot across all sales and customer service channels, enhancing our online reputation and customer feedback. Technical Leadership & Systems Innovation Lead the strategic development and optimisation of our customer experience technology stack, including CRM systems, Zendesk, Chatbot AI and customer Help Centre platforms. Design and implement innovative technical solutions that streamline customer interactions and provide data-driven insights for continuous improvement. Develop automation processes to enhance efficiency, reduce response times, and improve overall customer satisfaction metrics. Create and maintain technical documentation and standard operating procedures for all customer service systems. Key Skills & Experience Minimum 3 years experience using Zendesk/ Gorgias /similar software is essential 3 Years Customer Service Management Experience required Experience in data analysis and reporting to drive customer experience improvements through metrics and KPIs. Demonstrated experience in managing technology implementation projects and change management and chatbots. Strong understanding of customer journey mapping and service optimisation. Ability to support cross-functional teams and drive customer-centric improvements. Excellent problem-solving, escalations, communication, and relationship-building skills. Experience in managing installations, repairs, or service-based operations is an advantage. Passionate about delivering exceptional customer experiences and instilling a customer-first mindset. Why Join Us? Be part of a company that genuinely puts customers first. Play a key role in shaping the future of our customer experience. Work with a dynamic, passionate team that values innovation and continuous improvement. If you're ready to drive a customer-focused culture and create best-in-class experiences, we'd love to hear from you! To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Who We Are McSport is Ireland's leading and most successful independent supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business who are passionate and dedicated in what we do! With a team of over 80 industry experts, we are committed to supplying our customers with the highest standard of product, care and service. About Us McSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 80 industry experts, we are committed to supplying our customers with the highest standard of product, care, and service. We are looking for an experienced hands-on professional Gym Installer to join our team. You will have the chance to work for a well-regarded industry leader with a portfolio of distinguished client. If you are up for a challenge, we would love to have you on our team! This position is a Monday to Friday working week. Rewards: Competitive Salary Employee discount Use of gym Laptop Phone Flexibility Learning and development We are looking for a dynamic and organised Installations & Service Support Coordinator to join our team. This pivotal role supports both our install and service teams, ensuring everything runs smoothly for our customers and internal departments. Responsibilities: Installer Support: Provide daily support to installers, assisting with technical queries, service manuals, troubleshooting, and customer concerns. Scheduling & Calendar Management: Efficiently manage and schedule installer calendars, ensuring resources are prioritised based on location, job size, and customer needs. Quote Management: Prepare pricing quotes for installations based on installer day-rates, travel distance, and job details. Customer Communication: Call customers 48 hours before installation to confirm availability and address any installation questions. Commercial Install Monitoring: Track commercial installs, monitor stock availability, and coordinate with the commercial team to resolve any stock issues. SNAG Management: Track and resolve SNAGs (faulty or missing products), liaising with manufacturers, warehouse, and commercial teams as needed. Reporting & Documentation: Maintain daily reports on install department activity, including pricing, SNAGs, and job status. Handle necessary paperwork such as RAMS and returns documentation. Service Support: Assist the Service Coordinator with customer service inquiries, job booking, and warranty issue handling. Support Zendesk and other administrative systems. Truck Scheduling: Manage the McTruck delivery schedule, collaborating with warehouse and sales teams for seamless logistics. Skills & Requirements: Strong organisational and time management skills Excellent communication and problem-solving abilities Experience with scheduling, quoting, and customer service Proficiency in using work management software (e.g. WorkPal, Zendesk) If you're ready to join a fast-paced team and take ownership of key operations, we'd love to hear from you! To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Who We Are McSport is Ireland's leading and most successful independent supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business who are passionate and dedicated in what we do! With a team of over 80 industry experts, we are committed to supplying our customers with the highest standard of product, care and service. About Us McSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 80 industry experts, we are committed to supplying our customers with the highest standard of product, care, and service. We are looking for an experienced hands-on professional Gym Installer to join our team. You will have the chance to work for a well-regarded industry leader with a portfolio of distinguished client. If you are up for a challenge, we would love to have you on our team! This position is a Monday to Friday working week. DUTIES AND RESPONSIBILITIES: Installing sports & fitness equipment into private homes and commercial gyms Vans supplied for installation of fitness equipment Nationwide Gym installation experience not essential, DIY an advantage Working from heights Dealing with McSport customers in a polite and efficient manner Report all install jobs accurately and input them into "Workpal" Work with the install co-ordinator on the planning / scheduling of jobs Previous installation experience desirable Good communication skills Excellent customer service mindset Training will be provided Additional responsibilities/tasks within the position's purpose may be assigned. McSport reserves the right to change the job descriptions at any time based on business conditions/need. McSport are an equal opportunities employer. Skills: Expertise in installing and setting up a variety of sports and fitness equipment. Strong communication skills to effectively interact with clients and team members during installation and service. Exceptional customer service mindset, ensuring a positive experience for all clients throughout the setup process. Valid full driving license, with the ability to transport and set up equipment at various locations. Fluent in English, with the ability to clearly understand and convey instructions, ensuring accurate equipment installation. Benefits: Competitive Salary Company Vehicle Access to Gym Employee discounts To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Senior Customer Service Executive Location: Ballymount, Dublin 12 Contract: Full-time, Permanent Lead the Future of Customer Experience at McSport Are you passionate about delivering exceptional customer service and ready to step into a role where your impact truly matters? At McSport, we're looking for a driven, tech-savvy Senior Customer Service Executive to be the first point of contact for our valued customers - solving problems, championing their needs, and continuously improving how we serve them. In this fast-paced, high-impact environment, you'll thrive on variety and challenge, balancing day-to-day customer support with forward-thinking innovation. From resolving complex queries to supporting the roll-out of AI tools and automation, you'll play a key role in shaping the future of customer experience at Ireland's leading sports and fitness brand. If you're organised, proactive, and ready to work across people, processes, and technology - we'd love to hear from you. About Us McSport is Ireland's largest and most successful independent supplier of sports and fitness equipment. As a 100% Irish-owned, second-generation family business, established in 1980, we've built our reputation on expertise, service, and trust. With over 70 passionate team members across the company, we're committed to helping people live healthier, stronger lives - whether they're training at home, in schools, clubs, or commercial gyms. What You'll Be Doing Customer Support & Engagement Manage a high volume of inbound queries across Zendesk, WhatsApp, and phone channels. Provide timely, empathetic support and accurate information to customers. Resolve complaints relating to products, deliveries, or general issues with a solutions-first mindset. Build strong, lasting relationships with customers - becoming a trusted advisor, not just a support contact. Collaboration & Problem Solving Work cross-functionally with colleagues in eCommerce, sales, warehouse, and logistics to resolve issues quickly and effectively. Liaise daily with multiple courier partners (JMC, DPD, etc.) to ensure timely deliveries and accurate tracking. Escalate issues where appropriate and follow through to ensure full resolution. Technology & Innovation Play an active role in the adoption of AI tools and automation - such as chatbots, intelligent ticket routing, and self-service knowledge bases - with full training and support provided to help you build confidence and stay ahead of the curve. Identify recurring issues or process inefficiencies, and propose tech-enabled solutions to improve performance. Stay informed on customer service trends, tools, and best practices - and bring new ideas to the table. Customer Insight & Continuous Improvement Track and report on common pain points, ticket trends, and service performance metrics. Provide feedback to the leadership team to inform product, service, and process improvements. Contribute to a high-performance culture where customer satisfaction is always the priority. Who You Are You'll be a great fit if you have: 2+ years' experience in a fast-paced customer service environment, ideally with high-volume ticket resolution. Hands-on experience with Zendesk (or similar CRM) - including ticket management, macros, knowledge base, and admin panel familiarity. Exposure to maintenance queries, spare parts, or installation support is a strong advantage. Experience with Microsoft Navision (ERP) is desirable but not required. An interest in sport and fitness is a bonus - but a passion for customer care is essential. Skills You Bring Excellent written and verbal communication skills (Fluent English essential). Strong troubleshooting, prioritisation, and problem-solving abilities. Calm under pressure, with the ability to juggle multiple tasks at once. A natural collaborator who thrives in a team but can also work independently. Comfortable with technology, systems, and learning new tools. A sense of ownership, accountability, and pride in delivering outstanding service. Proactive mindset with a desire to innovate, improve and evolve. Why Join McSport? We're not just hiring for a job - we're investing in people who want to grow. At McSport, you'll be given the autonomy, tools, and trust to do your best work. You'll be joining a team that values improvement, encourages innovation, and genuinely cares about each other and our customers. You won't be expected to know everything on day one - we'll provide the tools, training, and support to help you grow into the role and stay up to speed with emerging technologies. What We Offer Competitive salary Company events and team socials Employee discounts across all products Wellness programme On-site parking Supportive, inclusive company culture The chance to work with passionate people in a fast-growing, future-focused business Additional Information This is a standalone role that requires initiative, accountability, and adaptability. As the business evolves, additional responsibilities aligned with the role's purpose may be assigned. McSport is an equal opportunities employer and is committed to building a diverse and inclusive workplace. Ready to make an impact? Apply now and join us in shaping the future of customer experience at McSport. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Join Our Team McSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 60 industry experts, we are committed to supplying our customers with the highest standard of product, care and service. We hire exceptional people and equip them with autonomy, trust, and resources. As a second-generation family owned business, we are passionate about our people and our growth. If you are up for a challenge, we would love to have you in our team! We are currently hiring an experienced Credit Controllerto join our finance team. Summary: The main duty of this role will be to take responsibility for the accounts receivable function, as an integral and crucial part of the finance team. Essential Duties & Responsibilities: (include the flowing but not limited to) Manage a high-volume ledger across multiple customer accounts. Proactively chase outstanding payments via phone & email Resolution of customer queries Prepare and distribute aged reports weekly including monthly statements for customers Participate in cash forecasting and planning Assist in any ad hoc projects as required Experience required: 3 - 4 year experience in a credit control position Excellent organisational skills Strong attention to detail Knowledge and experience with Microsoft excel Self-motivated and ability to influence prompt payment Strong communication skills Why Join McSport? Perks: Competitive salary, staff discounts on premium fitness equipment, professional development opportunities, and a collaborative, high-energy environment. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Sales Executive - Commercial Division Location: Headoffice based in Dublin Covering Nationwide including Northern Ireland Salary: Full time About Us At McSport, we believe sport and fitness have the power to change lives. As Ireland's No.1 supplier of fitness equipment, we provide cutting-edge products and solutions to a diverse customer base - from home gym enthusiasts and schools to elite sports teams, commercial gyms, and corporate wellness spaces. With over 40 years in the industry, we're not just a supplier - we're a trusted partner, delivering best-in-class equipment , service, and expertise. The Role Are you ready to combine your passion for sport and fitness with a career in sales? McSport are excited to be recruiting for a brand-new Sales Executive role within our growing Commercial team. We're looking to connect with ambitious sales professionals who bring passion, energy, and a love of sport to everything they do - and who are ready to help us take our customers' fitness journeys to the next level. You will play a key role in selling our commercial fitness products including Hammer strength, Life fitness, Hit fitness, MYZONE, ICG indoor bikes, Align Pilates and Fit Interiors locker rooms, driving growth across Ireland while also supporting the commercial team with essential administration to keep everything running smoothly. This role is made for someone who is immersed in sport and fitness and eager to turn that passion into real impact for our customers. Responsibilities Actively generate and convert new business opportunities in the commercial fitness space. Build and maintain strong relationships with gyms, schools, clubs, and businesses. Manage the full sales cycle - from prospecting and pitching to negotiating and closing. Deliver against monthly sales targets and KPIs. Ensure all quotes, CRM updates, and commercial admin are accurate and timely. Work closely with Customer Service, Logistics, and Marketing to deliver a seamless client experience. Keep up-to-date with industry trends and translate them into solutions for customers. Represent McSport with professionalism and passion at meetings, events, and client sites. Requirements Proven experience in sales (ideally B2B or commercial). Highly motivated with a track record of hitting and exceeding targets. Excellent communication, presentation, and relationship-building skills. Strong organisational skills with the ability to balance sales activity and admin responsibilities. Comfortable using CRM systems and Microsoft Office tools. A genuine passion for fitness, sport, and performance - you live the lifestyle. Why Join Us? Be part of a brand that has been at the heart of Irish sport and fitness for decades. A role that combines sales energy with commercial strategy. Competitive base salary with commission. Company Vehicle Staff discounts on the latest fitness equipment and gear. Career progression opportunities in a dynamic, fast-growing company. A chance to work with a team as passionate about sport and fitness as you are. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Location: Based in Dublin 22 Salary: Full time Hours: 8.30am-5.30p m or 9am-6pm on site About us: At McSport, we're passionate about helping people reach their fitness goals by providing the best equipment, service, and experience in the industry. We hire exceptional people and equip them with autonomy, trust, and resources. As a second-generation family-owned business, we are passionate about our people and our growth. If you are up for a challenge, we would love to have you in our team! Job Summary We are looking for a proactive and tech-savvy eCommerce Executive to join our growing eCommerce team. Reporting to the eCommerce Manager, this role will be central to optimising website performance, improving the customer journey, and driving online sales growth. The ideal candidate will bring a passion for eCommerce and digital innovation, with the ability to leverage tools and emerging technologies to enhance performance. This is an exciting opportunity to develop your career in a fast-paced, data-driven environment. Responsibilities: Assist in the day-to-day management of the website and ensuring content accuracy, product visibility (merchandising), and site functionality. Collaborate with cross-functional teams including marketing, procurement, and IT to execute ecommerce initiatives and campaigns. Monitor website performance metrics, analyse data, and generate reports to identify trends, opportunities, and areas for improvement. Support the implementation of SEO strategies to improve search engine rankings and increase organic traffic. Maintain, optimize, and expand our AI chatbot knowledge base to enhance customer interactions, ensuring continuous performance improvements through data-driven updates. Contribute to the development and optimisation of product pages, landing pages, and conversion funnels to drive sales and improve user experience Provide support to the customer service department with website-related issues as needed. Assist with ad-hoc projects and initiatives to support the overall growth and success of the ecommerce business. Merchandise collection pages to ensure products are well-presented, easy to Navigate, and aligned with campaign priorities. Monitor and propose cross-sell and upsell opportunities to improve product discovery and increase average order value. An interest in using AI tools to discover how basic coding can help automate manual tasks. No coding knowledge required, just a willingness to explore and learn. Requirements: Strong interest in Ecommerce, digital marketing, AI and the sports/fitness industry. Proactive attitude with a willingness to learn and take on new challenges in relation to AI-assisted development. Stay updated on industry trends, best practices, and emerging technologies in ecommerce and digital marketing. Excellent communication skills, both written and verbal. You will be needed to assist in copywriting alongside the marketing team for new product descriptions, so excellent written English is key. Analytical mindset with the ability to interpret data and make data-driven decisions. Proficiency in Microsoft Office and Google Sheets. Familiarity with ecommerce platforms (e.g., Shopify) and content management systems (CMS), a plus but not essential. Ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. Strong attention to detail. Benefits: Competitive salary Opportunity for career advancement and professional development Employee discounts Friendly and collaborative work environment Gym Why Join Us? Be part of a fast-growing eCommerce team within one of Ireland's leading sports retailers. Take ownership of digital initiatives with the freedom to test, innovate, and put your ideas into action. Gain hands-on experience with cutting-edge eCommerce tools, AI-driven automation, and data analytics to optimise performance. Enjoy a competitive salary, staff discount, and clear opportunities for career development. Thrive in a creative, supportive team culture where your ideas and contributions have a real impact. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Join to apply for the Customer Service Manager role at McSport . McSport is Ireland’s leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second‑generation family business with a team of over 60 industry experts, committed to supplying our customers with the highest standard of product, care and service. We hire exceptional people and equip them with autonomy, trust, and resources. As a second‑generation family‑owned business, we are passionate about our people and our growth. If you are up for a challenge, we would love to have you on our team! Role Overview As the Customer Experience Manager , you will oversee the full customer journey, identify opportunities for improvement through processes and technology, and ensure a smooth, hassle‑free experience. Your role bridges multiple teams—including sales, operations, installations, and aftercare—to guarantee outstanding service at every stage. This full‑time permanent role includes responsibility for 1 Customer Service Agent, ensuring adherence to established processes and overseeing timely processing of returns and refunds. Key Responsibilities After‑Sales Care & Support Manage high volume customer inquiries, complaints, and escalations, driving swift and effective resolutions. Lead the aftercare strategy, ensuring customers receive excellent post‑installation support. Monitor service performance metrics, ensuring response times and quality meet or exceed expectations. Address issues with a one‑touch ticket resolution or ensure a correct solution is provided on the first attempt. Customer Journey & Experience Enhancement Ensure every customer has a “Best in Class” experience in every single interaction with McSport. Develop and implement strategies that reinforce a customer‑focused culture across all departments. Act as the voice of the customer, gathering feedback and insights to drive continuous improvement internally. Identify pain points and work cross‑functionally to eliminate friction in the customer experience. Inspire and motivate the McSport team by championing our core values of exceptional customer service, fostering a positive and customer‑focused culture. Installations & Repairs Support the coordination of installations and repairs, ensuring timely and high‑quality execution. Collaborate with operations and technical teams to improve efficiency and customer satisfaction. Develop clear communication processes to keep customers informed throughout their service journey. Customer‑Focused Initiatives Implement customer experience KPIs and use data‑driven insights to enhance service delivery. Develop training and support programs to ensure all customer‑facing teams embody our customer focused values. Drive initiatives to increase customer reviews on Feefo, Google and Trustpilot across all sales and customer service channels. Technical Leadership & Systems Innovation Lead the strategic development and optimisation of our customer experience technology stack, including CRM systems, Zendesk, chatbot AI and customer Help Centre platforms. Design and implement innovative technical solutions that streamline customer interactions and provide data‑driven insights for continuous improvement. Develop automation processes to enhance efficiency, reduce response times, and improve overall customer satisfaction metrics. Create and maintain technical documentation and standard operating procedures for all customer service systems. Key Skills & Experience Minimum 3 years experience using Zendesk, Gorgias or similar software is essential. 3 Years customer service management experience required. Experience in data analysis and reporting to drive customer experience improvements through metrics and KPIs. Demonstrated experience in managing technology implementation projects, change management and chatbots. Strong understanding of customer journey mapping and service optimisation. Ability to support cross‑functional teams and drive customer‑centric improvements. Excellent problem‑solving, escalation, communication and relationship‑building skills. Experience in managing installations, repairs or service‑based operations is an advantage. Passionate about delivering exceptional customer experiences and instilling a customer‑first mindset. Why Join Us? Be part of a company that genuinely puts customers first. Play a key role in shaping the future of our customer experience. Work with a dynamic, passionate team that values innovation and continuous improvement. If you’re ready to drive a customer‑focused culture and create best‑in‑class experiences, we’d love to hear from you! To be considered for this role you will be redirected to and must complete the application process on our careers page. Click the Apply button below to Login/Register. #J-18808-Ljbffr
Sales Executive - Commercial Division Location: Headoffice based in Dublin; covering nationwide including Northern Ireland Salary: Full time About Us At McSport, we believe sport and fitness have the power to change lives. As Ireland's No.1 supplier of fitness equipment, we provide cutting‑edge products and solutions to a diverse customer base— from home gym enthusiasts and schools to elite sports teams, commercial gyms, and corporate wellness spaces. With over 40 years in the industry, we're not just a supplier— we're a trusted partner, delivering best‑in‑class equipment, service, and expertise. The Role McSport is excited to recruit a brand‑new Sales Executive role within our growing Commercial team. We’re looking to connect with ambitious sales professionals who bring passion, energy, and a love of sport to everything they do, and who are ready to help us take our customers’ fitness journeys to the next level. You will play a key role in selling our commercial fitness products including Hammer Strength, Life Fitness, Hit Fitness, MYZONE, ICG indoor bikes, Align Pilates and Fit Interiors locker rooms, driving growth across Ireland while also supporting the commercial team with essential administration to keep everything running smoothly. This role is made for someone who is immersed in sport and fitness and eager to turn that passion into real impact for our customers. Responsibilities Actively generate and convert new business opportunities in the commercial fitness space. Build and maintain strong relationships with gyms, schools, clubs, and businesses. Manage the full sales cycle – from prospecting and pitching to negotiating and closing. Deliver against monthly sales targets and KPIs. Ensure all quotes, CRM updates, and commercial admin are accurate and timely. Work closely with Customer Service, Logistics, and Marketing to deliver a seamless client experience. Keep up-to-date with industry trends and translate them into solutions for customers. Represent McSport with professionalism and passion at meetings, events, and client sites. Requirements Proven experience in sales (ideally B2B or commercial). Highly motivated with a track record of hitting and exceeding targets. Excellent communication, presentation, and relationship‑building skills. Strong organisational skills with the ability to balance sales activity and admin responsibilities. Comfortable using CRM systems and Microsoft Office tools. A genuine passion for fitness, sport, and performance – you live the lifestyle. Why Join Us? Be part of a brand that has been at the heart of Irish sport and fitness for decades. A role that combines sales energy with commercial strategy. Competitive base salary with commission. Company vehicle. Staff discounts on the latest fitness equipment and gear. Career progression opportunities in a dynamic, fast‑growing company. A chance to work with a team as passionate about sport and fitness as you are. To be considered for this role you will be redirected to and must complete the application process on our careers page. Click the Apply button below to Login/Register. #J-18808-Ljbffr
Installations & Service Support Coordinator We are looking for a dynamic and organised Installations & Service Support Coordinator to join our team. This pivotal role supports both our install and service teams, ensuring everything runs smoothly for our customers and internal departments. Responsibilities Installer Support: Provide daily support to installers, assisting with technical queries, service manuals, troubleshooting, and customer concerns. Scheduling & Calendar Management: Efficiently manage and schedule installer calendars, ensuring resources are prioritised based on location, job size, and customer needs. Quote Management: Prepare pricing quotes for installations based on installer day-rates, travel distance, and job details. Customer Communication: Call customers 48 hours before installation to confirm availability and address any installation questions. Commercial Install Monitoring: Track commercial installs, monitor stock availability, and coordinate with the commercial team to resolve any stock issues. SNAG Management: Track and resolve SNAGs (faulty or missing products), liaising with manufacturers, warehouse, and commercial teams as needed. Reporting & Documentation: Maintain daily reports on install department activity, including pricing, SNAGs, and job status. Handle necessary paperwork such as RAMS and returns documentation. Service Support: Assist the Service Coordinator with customer service inquiries, job booking, and warranty issue handling. Support Zendesk and other administrative systems. Truck Scheduling: Manage the McTruck delivery schedule, collaborating with warehouse and sales teams for seamless logistics. Skills & Requirements Strong organisational and time management skills Excellent communication and problem‑solving abilities Experience with scheduling, quoting, and customer service Proficiency in using work management software (e.g. WorkPal, Zendesk) Rewards Use of gym Laptop Phone Flexibility Learning and development Seniority Level Entry level Employment type Full-time Industries Sporting Goods Manufacturing #J-18808-Ljbffr
