A leading financial services company in Dublin is seeking a Head of AI & Intelligent Automation to build an AI center of excellence. You will lead a team, set the automation vision, and drive transformation within the organization. The ideal candidate will have 7+ years in data science or AI, strong leadership skills, and experience with cloud solutions. This role offers an attractive salary of up to €110,000 plus benefits in a hybrid working environment. #J-18808-Ljbffr
A leading tech startup in Dublin is seeking a Staff / Principal Engineer to develop scalable backend systems in a fast-paced environment. This role involves working with a modern tech stack including TypeScript and Node.js, while also integrating AI workflows. The ideal candidate will bring strong engineering skills and a passion for technology. This opportunity offers ownership, direct communication with founders, and a chance to influence the future of the company. #J-18808-Ljbffr
A global software organization in Drogheda is looking for a Customer Success Manager to build strong relationships with clients and oversee their success. The role requires a proactive mindset and at least 3 years of experience in a B2B SaaS environment. You'll collaborate with cross-functional teams and have the autonomy to shape customer success strategies. The position offers a competitive salary, health insurance, and hybrid working conditions. #J-18808-Ljbffr
Overview MCS Group are delighted to be recruiting for a Customer Success Manager to join a long-established and growing global software organisation. With a strong presence across Ireland, the UK, and internationally, this company delivers innovative digital solutions that empower businesses to succeed online. This is an exciting opportunity for a Customer Success Manager to join a collaborative and people-focused environment, working with a talented team passionate about technology and customer experience. You'll have the autonomy to shape this newly created role, implement your own strategies, and make a meaningful impact within a global team. Roles and Responsibilities Build and maintain strong, long-term relationships with customers, ensuring they achieve maximum value from the Digital Commerce product. Collaborate cross-functionally with Product, Sales, Development, and Support teams to deliver a seamless client experience. Act as the main point of contact for clients, understanding their business goals and helping them optimise use of the software. Develop and implement a customer success strategy, with the autonomy to bring your own ideas and approaches. Support both new business and account management, identifying opportunities for growth and retention. Provide feedback from clients to internal teams to influence product development and enhancements. Work closely with the team and global colleagues across the US, Ireland, and Europe to align best practices. Participate in regular team meetings and global updates, ensuring communication and transparency across regions. Contribute to developing KPIs and performance metrics for the customer success function as it grows. This is a fantastic opportunity to shape the role, take ownership of the customer journey, and influence the future direction of the company's customer success strategy. Essential Criteria and Qualifications To be successful in this role, you should have: At least 3 years' experience in a B2B SaaS Customer Success or Account Management role. A good understanding of digital commerce or e-commerce platforms. Strong relationship-building and communication skills, with the ability to work with clients across global markets. A general understanding of technical environments and terminology (you don't need to solve technical issues but should be comfortable discussing them). Proactive, strategic mindset with a genuine passion for helping customers succeed. Ability to commute to the Drogheda office 2 days per week (hybrid role). Desirable Experience with software products related to digital commerce, automation, or CPQ. Familiarity with CRM or customer success tools. Experience working within a global organisation, collaborating across time zones and departments. What's on Offer Competitive salary and benefits package. Health insurance and an annual leave allowance starting at 22 days, increasing by one day per year up to 25 days by year three (and by an additional day every five years). Hybrid working - typically two days per week in the Drogheda office (flexibility required for initial onboarding). Standard working hours 9:00-5:30pm, Monday to Friday, with some flexibility for occasional calls with US teams. Extensive training and development opportunities, with mentoring from the CEO and collaboration with global teams. A collaborative, people-first culture that values transparency, open communication, and promoting from within. A supportive team environment with regular company events, including summer and Christmas celebrations. How To Apply To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Lara McGlinchey, Associate Specialist Consultant at MCS Group on 02890490912. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. #J-18808-Ljbffr
Staff / Principal Engineer - Learn & Build in AI Location: Dublin City Centre (on-site, 5 days per week) Compensation: Up to €130,000 + equity We're working with a fast-moving startup building a product that transforms real conversations – from calls, meetings, and chats – into actionable insights for business leaders. Instead of relying on dashboards or KPIs, their platform helps companies understand what's actually happening across their people, products, and performance. This role sits at the intersection of deep engineering and emerging AI – ideal for someone who loves solving complex system problems but wants to work in a space where AI is shaping what comes next. Opportunity As a Staff / Principal Engineer, you'll join a small, high-impact team where you'll own large parts of the backend and infrastructure that power the company's AI platform. Roughly 80% of the work focuses on building, scaling, and optimising production-grade systems – with the remaining 20% dedicated to learning and applying AI and ML concepts alongside the founding team. You'll work directly with the founding team & CTO who's happy to teach and mentor on the AI side – but what he really needs is someone who's confident designing clean architectures, spotting issues before they happen, and building systems that scale. This is a founding-stage environment – fast-moving, highly collaborative, and ideal for someone who enjoys being hands-on while influencing technical direction. What You'll Do Design and build scalable backend systems that process and structure large volumes of conversational data. Work with a modern stack: TypeScript, Node.js, gRPC/REST APIs, Postgres, Drizzle ORM, and AWS-based infrastructure. Contribute to performance, reliability, and observability of core services. Collaborate with the founding engineers to integrate emerging AI workflows (Python-based LLM orchestration, embeddings, retrieval, evaluation). Take ownership of infrastructure design, deployment pipelines, and developer experience. Play a key role in defining engineering best practices and setting the standard for future hires. What You'll Bring Strong backend or full-stack engineering background, ideally with experience in distributed or high-scale systems. Deep understanding of software engineering fundamentals – clean code, testing, performance, and architecture. Strong hands-on experience with TypeScript, Node.js, and ideally some exposure to Python. Experience with relational databases (Postgres preferred) and modern schema management tools. Comfort with infrastructure (AWS, CI/CD pipelines, networking fundamentals). Curiosity about AI and ML – you don't need to be an expert, but you want to learn how these systems are designed and deployed in practice. A pragmatic, builder mindset – you like solving real problems and moving quickly without sacrificing quality. Why Join Shape from the ground up: Join at a genuinely formative stage – a seven-person team where every engineer shapes architecture, culture, and delivery. Learn from experts: Work closely with founders who've built and sold tech companies before – and who’ll help you upskill in AI and ML as part of your role. Ownership & impact: Founding level equity, and complete visibility of your work in production. No bureaucracy: Direct communication, fast iteration, and meaningful autonomy. Career-defining environment: Perfect for an experienced engineer who’s curious about AI and wants to move into one of the most exciting problem spaces in tech. If you're an experienced engineer who thrives on ownership, loves solving complex technical challenges, and wants to work at the cutting edge of AI – this is a rare chance to build something meaningful while expanding your skill set into one of the most transformative areas in technology. To speak in absolute confidence about this opportunity please contact Jack Tyrrell, Specialist Recruitment Consultant at MCS Group 016994371 or send an up to date CV via the link provided. If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs. All conversations will be treated in the strictest of confidence. #J-18808-Ljbffr
Head of AI & Intelligent Automation Location: Dublin (Hybrid, 3 days per week on-site) Salary: up to €110,000 + Bonus (18%) + Pension + Healthcare + 27 Days Leave + Insurance Discounts Type: Permanent The Opportunity A major player in Ireland's financial services sector is investing heavily in artificial intelligence - and this is your chance to build the foundation from the ground up. They're creating a brand-new AI centre of excellence to drive automation, insight, and innovation across the business. You'll take ownership of that journey - setting the vision, building the team, and delivering the first wave of GenAI-powered solutions that transform how thousands of people work. The Role As Head of AI & Intelligent Automation, you'll report directly to the Chief Data Officer and lead a cross-functional team of data scientists, analysts, and delivery specialists. Your remit is broad and high-impact: Design and scale the company's AI and automation roadmap from scratch. Deliver real business outcomes - from smarter customer experiences to streamlined internal operations. Shape the team and culture , hiring key talent and embedding agile ways of working. Act as the bridge between technical specialists and senior business leaders - translating complex capability into commercial value. Champion responsible, explainable AI , ensuring innovation is paired with governance and trust. It's a hands-on leadership role where strategic vision meets delivery focus - perfect for someone who wants to leave a legacy rather than just manage an existing function. What You'll Bring 7+ years' experience in data science, AI/ML, or engineering, with a clear record of turning AI ideas into production solutions. Genuine GenAI exposure - large-language-model or automation projects that went beyond proof-of-concept. Strong team leadership in an agile environment. Technical grounding in Python, R, or SAS, and familiarity with Azure or other cloud platforms. Comfortable working directly with executive stakeholders to define priorities and secure buy-in. Experience within financial services, insurance, or other complex regulated industries is beneficial but not essential. Why Apply This isn't joining a mature AI function - it's building one. You'll have the autonomy to shape the roadmap, the team, and the culture, while working with a supportive C-suite that's genuinely committed to AI adoption. With strong investment, clear executive backing, and a greenfield environment, this role offers the rare mix of stability and entrepreneurial freedom - and the opportunity to make a visible impact on a national scale. Package Base Salary: up to €110,000 DOE Bonus: Up to 18% Pension: Employer-funded from Day 1 Healthcare: Subsidised after probation Holidays: 27 days + 2 company days Additional: 60% discount on company products, modern hybrid working environment (3 days on-site) Next Steps If you're an experienced AI or Data Science or Engineering leader who thrives on building teams and delivering transformation - this is a standout opportunity to do career-defining work in Dublin's growing AI scene. Apply confidentially today to discuss the details. To speak in absolute confidence about this opportunity please contact Jack Tyrrell, Specialist Recruitment Consultant at MCS Group 016994371 or send an up to date CV via the link provided. If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs. All conversations will be treated in the strictest of confidence. #J-18808-Ljbffr
