Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply. Work Pattern Thursday: 13:00–17:00 Friday: 13:00–17:00 Saturday: 13:00–17:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities Serve our customers efficiently, both on the shop floor and at service points Keep the store clean and tidy, ensuring that our shelves are always stocked with product Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunitiesProactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store. Build expert product knowledge to sell and recommend our products and services We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities High levels of customer service Committed to delivering excellent work with great attention to detail Open to and acts upon feedback, asking for this regularly Takes accountability for planning and managing own workload efficiently Strong communication skills Adaptable to changing situations Builds positive relationships by being a good listener Good level of digital capability Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. #J-18808-Ljbffr
Please note that shift premium will be applied for any hours worked before 8am Purpose of the Shift Lead role: To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. #J-18808-Ljbffr
Colleague Manager At M&S, we’re evolving faster than ever before. As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results. We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence. If you're ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary. Lead and Inspire Take full accountability for your direct reports, owning their end-to-end experience. Mentor and develop your team to be their best, celebrating success and managing performance effectively. Collaborate with the store leadership team to deliver shared objectives. Role model the M&S behaviours and demonstrate flexibility as business priorities evolve. Act on customer feedback with urgency to go above and beyond. Empower teams to take ownership of Service, Selling, and Filling. Create a great place to work by listening to and acting on colleague feedback. Deliver with Excellence Ensure the store trades safely and legally at all times. Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks. Implement launches, events, and campaigns flawlessly, right first time. Drive accurate execution of all processes and guidelines in collaboration with your team. Drive High Performance Raise the bar through coaching and performance development. Lead your team to deliver a consistent and exceptional customer experience. Drive sales and contribution through consistent delivery of key inputs. Demonstrate digital confidence across all platforms including Time & Attendance (T&A), MyHR, Teams, and PowerBI. People Accountabilities Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more. Manage new starters through probation effectively. Spot and develop talent to meet future succession needs. Ensure duty of care calls and Returns to Work are completed promptly. Conduct absence review meetings where applicable. Complete 100% of check-ins, celebrating success and managing performance. Ensure compliance learning is completed by all colleagues. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. Full maternity pay for 26 weeks. WorkLife options, including 4-day working week or 9-day fortnight. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. #J-18808-Ljbffr
Mary Street Sales Advisor Foods 16 Hours Purpose Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. Key Accountabilities The Key Accountabilities describe the activities you will do within your role: Customer Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours Always put the customer first and prioritise customer before task Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability Involvement in Plan A activity to support store and local community initiatives Selling Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions Actively take part in store events to achieve selling targets. Create selling opportunities at all service points Store Understand the store business priorities and play your part to improving the store performance Follow safe and legal working practices Make every penny count by working productively and minimise losses throughout the store Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve Team Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs Own your personal development, continuing to look for opportunities to grow your knowledge Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team #J-18808-Ljbffr
Purpose Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. Key Accountabilities The Key Accountabilities describe the activities you will do within your role: Customer Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours Always put the customer first and prioritise customer before task Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability Involvement in Plan A activity to support store and local community initiatives Selling Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions Actively take part in store events to achieve selling targets. Create selling opportunities at all service points Store Understand the store business priorities and play your part to improving the store performance Follow safe and legal working practices Make every penny count by working productively and minimise losses throughout the store Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve Team Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs Own your personal development, continuing to look for opportunities to grow your knowledge Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team #J-18808-Ljbffr
Purpose Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. Key Accountabilities The Key Accountabilities describe the activities you will do within your role: Customer Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours Always put the customer first and prioritise customer before task Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability Involvement in Plan A activity to support store and local community initiatives Selling Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions Actively take part in store events to achieve selling targets. Create selling opportunities at all service points Store Understand the store business priorities and play your part to improving the store performance Follow safe and legal working practices Make every penny count by working productively and minimise losses throughout the store Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve Team Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs Own your personal development, continuing to look for opportunities to grow your knowledge Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team #J-18808-Ljbffr
Overview Mary Street Christmas Sales Advisor Fashions 16 Hours Purpose Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. Key Accountabilities The Key Accountabilities describe the activities you will do within your role: Customer Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours Always put the customer first and prioritise customer before task Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability Involvement in Plan A activity to support store and local community initiatives Selling Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions Actively take part in store events to achieve selling targets. Create selling opportunities at all service points Store Understand the store business priorities and play your part to improving the store performance Follow safe and legal working practices Make every penny count by working productively and minimise losses throughout the store Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve Team Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs Own your personal development, continuing to look for opportunities to grow your knowledge Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team #J-18808-Ljbffr
Mary Street Sales Advisor Fashions 24 Hours Week 1 Tuesday - 12.00-16.00 Wednesday - 17.00-21.00 Thursday - 18.00-22.00 Friday - 12.00-16.00 Week 2 Tuesday - 12.00-16.00 Wednesday - 17.00-21.00 Friday - 12.00-16.00 Saturday - 17.00-21.00 Purpose Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. Key Accountabilities Customer Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours Always put the customer first and prioritise customer before task Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability Involvement in Plan A activity to support store and local community initiatives Selling Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions Actively take part in store events to achieve selling targets. Create selling opportunities at all service points Store Understand the store business priorities and play your part to improving the store performance Follow safe and legal working practices Make every penny count by working productively and minimise losses throughout the store Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve Team Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs Own your personal development, continuing to look for opportunities to grow your knowledge Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team #J-18808-Ljbffr
Athlone Christmas sales advisor, Clothing & Home, 16 hours, part time/temporary Week 1 Monday 09.00-13.00 Tuesday 09.00-13.00 Wednesday 09.00-13.00 Thursday 09.00-13.00 Purpose Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. Key Accountabilities The Key Accountabilities describe the activities you will do within your role: Customer Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours Always put the customer first and prioritise customer before task Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability Involvement in Plan A activity to support store and local community initiatives Selling Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions Actively take part in store events to achieve selling targets. Create selling opportunities at all service points Store Understand the store business priorities and play your part to improving the store performance Follow safe and legal working practices Make every penny count by working productively and minimise losses throughout the store Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve Team Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs Own your personal development, continuing to look for opportunities to grow your knowledge Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team #J-18808-Ljbffr
Colleague Manager At M&S, we’re evolving faster than ever before. As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results. We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence. If you're ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary. Lead and Inspire Take full accountability for your direct reports, owning their end-to-end experience. Mentor and develop your team to be their best, celebrating success and managing performance effectively. Collaborate with the store leadership team to deliver shared objectives. Role model the M&S behaviours and demonstrate flexibility as business priorities evolve. Act on customer feedback with urgency to go above and beyond. Empower teams to take ownership of Service, Selling, and Filling. Create a great place to work by listening to and acting on colleague feedback. Deliver with Excellence Ensure the store trades safely and legally at all times. Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks. Implement launches, events, and campaigns flawlessly, right first time. Drive accurate execution of all processes and guidelines in collaboration with your team. Drive High Performance Raise the bar through coaching and performance development. Lead your team to deliver a consistent and exceptional customer experience. Drive sales and contribution through consistent delivery of key inputs. Demonstrate digital confidence across all platforms including Time & Attendance (T&A), MyHR, Teams, and PowerBI. People Accountabilities Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more. Manage new starters through probation effectively. Spot and develop talent to meet future succession needs. Ensure duty of care calls and Returns to Work are completed promptly. Conduct absence review meetings where applicable. Complete 100% of check-ins, celebrating success and managing performance. Ensure compliance learning is completed by all colleagues. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. Full maternity pay for 26 weeks. WorkLife options, including 4-day working week or 9-day fortnight. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. #J-18808-Ljbffr
