Mary Street - Sales Advisor - Online returns and fulfillment Mary Street Sales Advisor, Omni Hub / ISF, part-time/temporary, 30 hours. Overview Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. ISF stands for in-store fulfilment. OMNI HUB is the online ordering and return centre for the ROI, located at our Mary Street store. You will be responsible for processing refunds for customers, among other responsibilities. Full training will be provided to successful candidates. Purpose Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. Key Accountabilities Customer: Create an exceptional customer experience by proactively serving customers and modelling the service behaviours; Always put the customer first and prioritise the customer over tasks; Deliver an inspiring shopping environment through high standards of product presentation and availability; Involvement in Plan A activity to support store and local community initiatives Selling: Sell confidently using knowledge of products and services to drive in-store and digital channel sales; Ask questions to understand customer needs and offer personal recommendations; Participate in store events to achieve selling targets; Create selling opportunities at all service points Store: Understand store priorities and support improvements in store performance; Follow safe and legal working practices; Minimise losses and work productively; Deliver key activities and processes within responsibilities; Seek opportunities to improve efficiency Team: Adapt and work flexibly across the store; Support colleagues to meet customer and business needs; Own personal development and seek opportunities to grow knowledge; Share knowledge to support learning and development and promote team performance Qualifications / Requirements Part-time/temporary, 30 hours per week Full training will be provided Note: This description retains the original role and responsibilities while removing unrelated or duplicate content. #J-18808-Ljbffr
Overview Purpose: Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. Key Accountabilities Customer - Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours Customer - Always put the customer first and prioritise customer before task Customer - Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability Customer - Involvement in Plan A activity to support store and local community initiatives Selling - Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels Selling - Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions Selling - Actively take part in store events to achieve selling targets Selling - Create selling opportunities at all service points Store - Understand the store business priorities and play your part to improving the store performance Store - Follow safe and legal working practices Store - Make every penny count by working productively and minimise losses throughout the store Store - Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve Team - Adapt and work flexibly across the store and support your colleagues to meet customer and business needs Team - Own your personal development, continuing to look for opportunities to grow your knowledge Team - Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team Role details Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industries: Retail #J-18808-Ljbffr
Purpose Athlone sales advisor, Clothing & Home, part time/temporary, 16 hours. SUN - 1500-1900; FRI - 1630-2030; SAT - 1030-1900. Key Accountabilities The Key Accountabilities describe the activities you will do within your role: Customer Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours Always put the customer first and prioritise customer before task Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability Involvement in Plan A activity to support store and local community initiatives Selling Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions Actively take part in store events to achieve selling targets Create selling opportunities at all service points Store Understand the store business priorities and play your part to improving the store performance Follow safe and legal working practices Make every penny count by working productively and minimise losses throughout the store Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve Team Adapt and work flexibly across the store and support your colleagues to meet customer and business needs Own your personal development, continuing to look for opportunities to grow your knowledge Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team Same Posting Description for Internal and External Candidates #J-18808-Ljbffr
Overview Sales advisor, Galway, Foods, part time/temporary, 16 hours. Schedule: SUN 08:00-12:00, MON 17:00-21:00, TUES 17:00-21:00, SAT 08:00-12:00. Purpose: Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. Key Accountabilities Customer Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours Always put the customer first and prioritise customer before task Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability Involvement in Plan A activity to support store and local community initiatives Selling Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions Actively take part in store events to achieve selling targets Create selling opportunities at all service points Store Understand the store business priorities and play your part to improving the store performance Follow safe and legal working practices Make every penny count by working productively and minimise losses throughout the store Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve Team Adapt and work flexibly across the store and support your colleagues to meet customer and business needs Own your personal development, continuing to look for opportunities to grow your knowledge Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team #J-18808-Ljbffr
Overview Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. To comply with health and safety legislation, colleagues in this role must be 18 years of age or older. Work Pattern Thursday - 13:30-17:30 Saturday - 14:00-18:00 Sunday - 13:00-17:00 Responsibilities Be a brand ambassador who is ready to recommend and promote our delicious café menu. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us. Being digitally confident is essential. You’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver best in town standards Serve and sell across all channels brilliantly well Be the voice of our customer to help us continually improve Key Accountabilities Serve our customers efficiently and brilliantly well on the shop floor and at service points Deliver best in town standards through presentation standards, availability and keeping the store clean and tidy Skilled to utilise all digital tools and communication channels to do the job Share customer and colleague feedback to help us do things better Share knowledge and experience with colleagues to support others in building skill and confidence Own their own learning and development and proactively access digital learning solutions Know the daily sales targets, priorities, promotions and selling opportunities Have great product knowledge to sell and promote our products and services Proactively engage with customers to understand their needs and make recommendations Understand the store priorities and their part to play Complete tasks with pace and in line with SOPs Minimise cost and waste through good process practice Follow safe and legal working practices Key Capabilities Understands how M&S operates, its strategy, future and the role they play Committed to delivering excellent work fast with great attention to detail Open to and acts on feedback, asking for this regularly Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Is curious and asks questions to challenge the status quo Effective at communicating their intentions to others; ensures communication is clear and simple In control of their own reactions and considers how to share their perspective to create better reaction for team Copes well with change and work challenges and recovers quickly from its impact Builds positive relationships by being a good listener and getting to know people by establishing a connection Technical Skills / Experience Contributing to store sales and cost control Work across the store to get things done right first time within timescales Comprehensive knowledge of customer shopping channels Good level of product knowledge and services across the store Up to date knowledge of the commercial operation and brilliant basics Good level of digital capability and use of digital tools and applications Understand customer needs and spot selling opportunities Adapting to change Good knowledge of VM principles Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG Qualifications Entry level Part-time #J-18808-Ljbffr
Overview Sales advisor, Galway, Clothing & Home, part time/temporary, 16 hours Sun 16.00-20.00 • Mon 16.00-20.00 • Tue 16.00-20.00 • Sat 16.00-20.00 Purpose Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels. Key Accountabilities The Key Accountabilities describe the activities you will do within your role: Customer Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours Always put the customer first and prioritise customer before task Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability Involvement in Plan A activity to support store and local community initiatives Selling Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions Actively take part in store events to achieve selling targets Create selling opportunities at all service points Store Understand the store business priorities and play your part to improving the store performance Follow safe and legal working practices Make every penny count by working productively and minimise losses throughout the store Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve Team Adapt and work flexibly across the store and support your colleagues to meet customer and business needs Own your personal development, continuing to look for opportunities to grow your knowledge Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team #J-18808-Ljbffr
Overview Join to apply for the Deputy Store Manager - Douglas role at Marks and Spencer As Deputy Store Manager, you’ll own the full operation, leading with confidence, building high-performing teams, and setting the pace in a fast-changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people. What you’ll do Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics. Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it. Own the change agenda landing transformation initiatives with clarity, urgency and pace. Build a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of. Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency. Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels. Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve. Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile. Who you are A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results. Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact. A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you. Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future. Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations. A proven track record of performance management, able to lead teams to deliver results at pace. Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same. Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation. What’s In It For You Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. Everyone’s welcome – We are ambitious about the future of retail and strive to be an inclusive organisation welcoming diverse colleagues. Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail #J-18808-Ljbffr
Overview At M&S, we’re evolving faster than ever before. As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results. We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence. If you're ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary. Colleague Manager Responsibilities Take full accountability for your direct reports, owning their end-to-end experience. Mentor and develop your team to be their best, celebrating success and managing performance effectively. Collaborate with the store leadership team to deliver shared objectives. Role model the M&S behaviours and demonstrate flexibility as business priorities evolve. Act on customer feedback with urgency to go above and beyond. Empower teams to take ownership of Service, Selling, and Filling. Create a great place to work by listening to and acting on colleague feedback. Responsibilities - Deliver with Excellence Ensure the store trades safely and legally at all times. Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks. Implement launches, events, and campaigns flawlessly, right first time. Drive accurate execution of all processes and guidelines in collaboration with your team. Responsibilities - Drive High Performance Raise the bar through coaching and performance development. Lead your team to deliver a consistent and exceptional customer experience. Drive sales and contribution through consistent delivery of key inputs. Demonstrate digital confidence across all platforms including Time & Attendance, MyHR, Teams, and PowerBI. People Accountabilities Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more. Manage new starters through probation effectively. Spot and develop talent to meet future succession needs. Ensure duty of care calls and Returns to Work are completed promptly. Conduct absence review meetings where applicable. Complete 100% of check-ins, celebrating success and managing performance. Ensure compliance learning is completed by all colleagues. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Retail #J-18808-Ljbffr
Colleague Manager Summary At M&S, we’re evolving faster than ever before. As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results. We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence. If you're ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary. Lead and Inspire Take full accountability for your direct reports, owning their end-to-end experience. Mentor and develop your team to be their best, celebrating success and managing performance effectively. Collaborate with the store leadership team to deliver shared objectives. Role model the M&S behaviours and demonstrate flexibility as business priorities evolve. Act on customer feedback with urgency to go above and beyond. Empower teams to take ownership of Service, Selling, and Filling. Create a great place to work by listening to and acting on colleague feedback. Deliver with Excellence Ensure the store trades safely and legally at all times. Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks. Implement launches, events, and campaigns flawlessly, right first time. Drive accurate execution of all processes and guidelines in collaboration with your team. Drive High Performance Raise the bar through coaching and performance development. Lead your team to deliver a consistent and exceptional customer experience. Drive sales and contribution through consistent delivery of key inputs. Demonstrate digital confidence across all platforms including Time & Attendance (T&A), MyHR, Teams, and PowerBI. People Accountabilities Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more. Manage new starters through probation effectively. Spot and develop talent to meet future succession needs. Ensure duty of care calls and Returns to Work are completed promptly. Conduct absence review meetings where applicable. Complete 100% of check-ins, celebrating success and managing performance. Ensure compliance learning is completed by all colleagues. #J-18808-Ljbffr
Colleague Manager Summary At M&S, we’re evolving faster than ever before. As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results. We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence. If you're ready to lead with purpose, inspire teams, and make a real impact, this role offers you the opportunity to be part of something extraordinary. Lead and Inspire Take full accountability for your direct reports, owning their end-to-end experience. Mentor and develop your team to be their best, celebrating success and managing performance effectively. Collaborate with the store leadership team to deliver shared objectives. Role model the M&S behaviours and demonstrate flexibility as business priorities evolve. Act on customer feedback with urgency to go above and beyond. Empower teams to take ownership of Service, Selling, and Filling. Create a great place to work by listening to and acting on colleague feedback. Deliver with Excellence Ensure the store trades safely and legally at all times. Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks. Implement launches, events, and campaigns flawlessly, right first time. Drive accurate execution of all processes and guidelines in collaboration with your team. Drive High Performance Raise the bar through coaching and performance development. Lead your team to deliver a consistent and exceptional customer experience. Drive sales and contribution through consistent delivery of key inputs. Demonstrate digital confidence across all platforms including Time & Attendance (T&A), MyHR, Teams, and PowerBI. People Accountabilities Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more. Manage new starters through probation effectively. Spot and develop talent to meet future succession needs. Ensure duty of care calls and Returns to Work are completed promptly. Conduct absence review meetings where applicable. Complete 100% of check-ins, celebrating success and managing performance. Ensure compliance learning is completed by all colleagues. #J-18808-Ljbffr
