Magnus Monitors is seeking a Technical Support Engineer to enhance customer support operations for their innovative MAGNUS Smart Tank Telemetry solutions across Ireland, UK, and EU. The ideal candidate will have proven experience in technical support, a strong understanding of IT systems, and skills in communication and problem-solving. The role includes troubleshooting, client onboarding, and maintaining operational excellence within a dynamic start-up environment offering competitive compensation and growth opportunities. #J-18808-Ljbffr
Technical Support Engineer Magnus Monitors is a leading IoT start-up developing telemetry solutions through AI analytics. Role Overview Work with the Technical Support team to enhance customer support operations for MAGNUS Smart Tank Telemetry solutions across Ireland, UK, and EU, leveraging new tools including AI to improve automation and client relationships. Duties and Responsibilities Objectives Ensure operational excellence Meet targets for customer response times and customer satisfaction expectations Continually improve knowledge of industry Help create and maintain our knowledge database Explain technical concepts to stakeholders Develop ideas to improve on existing product offerings Technical Support (Post Sales Focus) Taking ownership of customer issues reported and seeing problems through to resolution, by executing and implementing Technical Support processes and procedures and acting as the primary technical support liaison between the company and our customers, working to resolve customers' problems via various means, phone, email, WhatsApp, video call. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams, while evaluating and prioritizing customer support cases to encourage timely resolution. Evaluate the ongoing MAGNUS platform service performance by analysing and interpreting data and metrics on a daily / weekly basis. Manage and/or execute the necessary programming, administrative and configuration tasks to maintain optimum performance of the Magnus Monitors Cloud Service Platform. Assist the technical support team in managing the Technical Service relationships with Reseller Partners, Customers and vendors. Technical Support (Pre Sales Focus) Assist in planning and executing any Reseller / Customer product trial activities. Assist with the onboarding training of new Reseller Partner Customers with a key emphasis on planning and execution of partner training programs (solutions’ technical training) to maximise their effectiveness in supporting our solutions. Assist as necessary in the process of implementing new Reseller Partner Agreements. Provide input into New Product Planning Process as required. Assist with Product QA and Testing, especially New Product launches as required. General Duties Responsibilities Communicate and engage positively with all internal groups, including technical support, sales, engineering, and the executive management team as your work duties determine. Track and manage your work record via portal and trouble ticketing system. Submit any business expenses in an accurate and timely manner. Write and submit technical reports to the management as requested. You will be responsible for maintaining good relations on behalf of the company with all external clients and suppliers of the company. Skills and Qualifications Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot complex technical issues. Strong lateral‑thinking skills. Ability to work independently. Familiarity with remote desktop applications and help desk software (e.g. Zendesk). Ability to provide step‑by‑step technical help, both written and verbal. BS / MSc degree in Information Technology, Computer Science or relevant field. Mandatory: The successful candidate must already have an established right to work and reside within the EU/EEA. Why Join Us? Be part of our business scaling journey, with the opportunity to shape the future of our customer / technical support organisation. A dynamic and energetic startup culture that fosters creativity, collaboration, and innovation. Significant growth opportunities, with a clear path for advancement as we expand our team in the years ahead. The chance to work with a game‑changing product, already recognised with multiple industry awards. During the mandatory probationary period, this role requires the successful applicant to report for work at Magnus Monitors Galway office; following successful completion, the company will consider a hybrid working model. Compensation Competitive market salary rate, reflecting the experience of the successful candidate. Salary guide range: €30,000 to €38,000, the starting salary will reflect the previous experience of the successful candidate. #J-18808-Ljbffr
A growing IoT device manufacturer in Galway is seeking a motivated Production Team Member to join their production operations. The role involves assembling product components and ensuring quality throughout the manufacturing process. The ideal candidate will have good attention to detail and strong manual dexterity. This is a full-time permanent position, offering a competitive salary ranging from €29,000 to €32,000 with typical hours from Monday to Friday. A flexible working schedule is available, and applicants must be residents of the Republic of Ireland. #J-18808-Ljbffr
Production Team Member (Production Operative) Magnus Monitors is a fast growing IoT device manufacturing company based in Ballybrit, Galway, with a strong commitment to quality and innovation. We take pride in delivering exceptional products to our customers. Our MAGNUS HAWKi product recently won the prestigious Hardware Association of Ireland Product of the Year award. As we continue to rapidly expand our production operations, we are seeking a motivated and skilled Production Operative to join our dedicated production team. Job Description Overview As a Production Team Operative, you will play a key role in our manufacturing process. You will be responsible for assembling product components, and ensuring the smooth and efficient production of our products. Your attention to detail, adherence to health safety guidelines, and commitment to delivering high-quality work will contribute to our overall success. Responsibilities Assemble components or products according to specifications, using hand tools or machinery. Conduct quality inspections as per procedures provided to ensure products meet the required standards. Follow standard operating procedures and safety guidelines to maintain a safe working environment. Collaborate with team members and supervisors to achieve production targets and resolve any issues that may arise. Maintain accurate stock/production records and documentation (Daily Weekly). Requirements Previous experience in an Electronics Manufacturing environment is a distinct advantage but not essential. Previous work experience in a production or manufacturing environment is ideally preferred. Ability to work in a fast‑paced, deadline‑driven environment. Strong attention to detail and ability to follow instructions and guidelines accurately. Excellent hand‑eye coordination and manual dexterity. Basic understanding of electronic tools operation and maintenance. Knowledge of Manual Handling. Physical stamina and ability to perform repetitive tasks. Good communication skills and ability to work effectively in a team. Applicants must already be working and resident in the Republic of Ireland. Proof that you have the right to work within the EU is essential (Work Permit, Visa, PPSN). Must have ability to communicate effectively (both written and verbal) in the English language. Job Summary Galway based production facility based role. Salary range of €29,000 (€14.50 per hour) to €32,000 (€16 per hour) depending upon the candidate and their previous qualifications and work experience. Normal working hours - Monday to Friday: 8 AM-4 PM. Option to facilitate some flexi time working is also possible. No night or weekend shift work required, however, you must have some flexibility to work overtime during occasional busy production periods throughout the year. Galway (Ballybrit) based production facility based role (location is accessible by public transport). Full Time - Permanent Position (after successfully completing a 6 month probation period). If you are a motivated individual with a strong work ethic and a desire to contribute to a dynamic team at an IoT based technology start‑up company, we would love to hear from you. Please submit your application, CV (mandatory) highlighting your relevant experience. Application Closing Date : Wednesday 8th May 2026 To learn more about our company please see our website: www.magnusmonitors.com #J-18808-Ljbffr
