Job Title: Assistant Restaurant Manager Luxury Hotel Excellence Awaits You! Are you a dynamic and seasoned hospitality professional seeking an exciting career move? We are currently looking for a highly motivated individual to manage our restaurant at our prestigious luxury hotel. Key Responsibilities To assist and support the Restaurant Manager ensuring quality products and service is delivered to Restaurant customers. Assist the restaurant manager with recruitment and training for the team. Schedule and direct staff in their work assignments. Resolve problems to the satisfaction of involved parties. Ensure stock levels are maintained. Look after inventory, ordering and retrieving supplies and liaising with the Restaurant Manager and Purchasing Manager. Evaluate cost effectiveness of all aspects of the operation of the restaurant. Develop and implement cost-saving and profit-enhancing measures where possible. Maintain good relations with all departments and attend relevant meetings. Minimum Requirements A Third Level qualification in Hospitality is desired but not essential. Minimum 3 years experience in a similar position in 4 or 5 star Hotel. Ability to communicate in English and possess excellent written, verbal and organizational skills. The ability to multi-task. Must have previous experience of administration and report writing. Benefits Include Competitive rates of pay. Meals provided. Generous employee discount. Training and development opportunities. If you are passionate about delivering unparalleled hospitality experiences, we invite you to apply. Send your resumé and cover letter to janice.mcnelis@lougheskecastlehotel.com. Join us in creating memorable moments for our discerning guests at one of the most prestigious addresses in luxury hospitality! #J-18808-Ljbffr
Job Title: Housekeeping Supervisor Luxury Hotel Excellence Awaits You! Are you a dynamic and seasoned hospitality professional seeking an exciting career move? We are currently looking for a highly motivated individual to join our prestigious luxury hotel. Key Responsibilities Supervise all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction, including rooms, linen, public areas, department storage areas, and work areas. Monitor and maintain high levels of cleanliness in rooms. Assist with inventory checks and supply levels. Ensure a quality service is delivered at all times. Minimum Requirements Previous experience in a similar position is desirable. A good command of the English language. Excellent communication skills. A flexible hands-on attitude. A knowledge of health and safety legislation. Experience in training and managing staff. Excellent attention to detail. Experience in administration work and report writing. Preferred Requirements Previous accommodation experience in a five-star hotel would be an advantage. Benefits Include Competitive rates of pay. Meals provided. Parking provided. Generous employee discount. Training and development opportunities. TO APPLY To apply, please send your CV and cover note to careers@lougheskecastlehotel.com . #J-18808-Ljbffr
Job Title: Guest Services Agent Are you a dynamic and seasoned hospitality professional seeking an exciting career move? We are currently looking for a highly motivated individual to join our prestigious luxury hotel. Lough Eske Castle has the opportunity for a Guest Services Agent to join our Front Office team. The role will have the responsibility for the accurate, courteous, and efficient check-in/check-out of hotel guests. Processes all payments according to established hotel requirements. Provides information to any guest or visitor inquiry. Responsible for inputting accurate reservations, answering all calls at the front desk, and alerting hotel staff of VIP arrivals. Key Responsibilities Greeting guests upon arrival and making them feel welcome. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and answering telephone calls. Delivering mail and messages. Processing guest payments. Being a source of information to guests on various matters such as transport and restaurant advice. Processing meal and beverage requests. Accommodating general and unique requests. Diffusing conflict or tense situations with guests. Minimum Requirements Education or training in the hospitality industry is preferred. Previous experience as a Front Office Receptionist. Knowledge of HotSoft hotel system. Preferred Requirements Previous customer service experience would be preferable. Skills Guest Assistance, Front Desk, Reception Management. Benefits Include Competitive rates of pay. Meals provided. Parking provided. Generous employee discount. Training and development opportunities. If you are passionate about delivering unparalleled hospitality experiences, we invite you to apply. Send your resumé and cover letter to janice.mcnelis@lougheskecastlehotel.com. Join us in creating memorable moments for our discerning guests at one of the most prestigious addresses in luxury hospitality! #J-18808-Ljbffr
Overview The Sales & Events Coordinator is responsible for supporting the Assistant Director of Sales & Marketing and sales team with converting event sales, organization and general tasks of events and groups across the department and hotel, in particular the Wedding Manager in selling, building, maintaining, and servicing weddings. Also supporting the Sales & Marketing team in day to day activities including any ad-hoc marketing tasks. Key Responsibilities Assist & manage the planning and implementation of events, including detailed Wedding events. Ensure all communication with the guest is effective and timely (i.e. response to enquiry, proposals, contracts, Banquet Event Orders, residential group information, deposit collections etc.). Ensure all negotiations and contracts comply with established hotel policies and procedures. Effectively communicate client’s needs to all hotel departments and their managers. Organize and conduct site inspections and menu tastings effectively. Support and attend either onsite or offsite events including tradeshows. Assist in managing group accommodation for residential groups and Wedding groups where required. Prepare stationary including menus, floor plans & table plans for events. Maintain complete knowledge of all hotel service/features, hours of operation, and programs. Promote the hotel, increasing public interest, noting competitive advantage. Assist the ADOSM with administrative tasks as and when required. Assist with social media platforms, image libraries and marketing tasks when required. Maintain client/account file database and proper use of the hotel sales system according to hotel standards. Attend departmental and hotel meetings as required. Complete all required sales reports in a timely fashion. Maintain all hotel standards, comply with employee handbook guidelines, also protecting and enhancing the assets of the hotel. Any other duties as may be requested by Management. Specific Job Knowledge, Skill And Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job: #J-18808-Ljbffr
Position Summary Hires, trains and directs the Banquet staff in servicing all Banquet activities in order to ensure a successful function and repeat business. Responsibilities And Duties Train, supervise, counsel and discipline Banquet staff for the efficient operation of the outlets. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Maintain rapport with all departments and attend relevant meetings. Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. Maintain profitability of outlet to support overall hotel operation. Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all aspects of operation. Develop and implement cost-saving and profit-enhancing measures. Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program system. Complete daily beverage inventory for banquet areas. Ensure that all standards and hotel cash handling procedures are met. Ensure adequate staffing levels for anticipated business during shift. Ensure compliance with local government laws and regulations. Monitor staff performance. Define performance requirements and develop action plans for achievement of goals. Supervise the set-up of function rooms to include placement of linens, silver, china and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory and set-up. Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conference services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards. Supervise clean up of function room and proper breakdown and storage of equipment. Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions. Attends meetings such as menu meeting. Orders supplies and linens for functions generating Purchase Orders for approval. Separates, posts and distributes event order sheets. Assist servers and captains with the execution of events according to the event order and Solis Lough Eske Castle's quality standards. Ensure comprehensive and working knowledge of the Department’s Profit & Loss statement. Comply with and implement all Performance Excellence Initiatives as identified in Performance Excellence Plan. Responsible for the team’s compliance of Responsible Serving of Alcohol. Ensure comprehensive knowledge of Departmental Customer Satisfaction Survey scores and communicate all scores to employees in the department. Be proactive in identifying and implementing initiatives to improve customer satisfaction scores. Ensure employees working hours, breaks and rest periods comply with the guidelines of the Organisation of Working Time Act 1997. Specific job knowledge, skill and ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, #J-18808-Ljbffr
Job Title: Bartender Luxury Hotel Excellence Awaits You! Are you a dynamic and seasoned hospitality professional seeking an exciting career move? We are currently looking for a highly motivated Bartender to join our prestigious luxury hotel. Key Responsibilities Key responsibilities include making cocktails while also providing excellent table service for our customers. It will be your responsibility to ensure that our guests have the most amazing bar experience, which will leave them wanting to return to us time and time again. Applicants must also have an interest in learning something new as they will be provided with the opportunity to introduce something new to the team/menu. Candidates must maintain complete knowledge and comply with all departmental policies and service procedures. It will be the candidate’s responsibility to monitor and maintain cleanliness, sanitation and organization of bar top, tables, service areas and outlet itself. Ideal candidates would maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list. Minimum Requirements Bartending experience essential Excellent communication skills. Ability to compute basic mathematical calculations. Ability to understand guests’ service needs. Be well organized, maintain concentration and think clearly when preparing drinks and providing service to multiple guests within any given period of time. Ability to exercise good judgment in determining potentially intoxicated guests. Ability to work cohesively with co-workers as part of a team. Benefits Include Competitive rates of pay Meals provided Generous employee Discount Training and development opportunities If you are passionate about delivering unparalleled hospitality experiences, we invite you to apply. Send your resumé and cover letter to janice.mcnelis@lougheskecastlehotel.com Join us in creating memorable moments for our discerning guests at one of the most prestigious addresses in luxury hospitality! #J-18808-Ljbffr
Position Summary The Cluster Revenue Manager is responsible for driving forward the revenue strategy for the hotels in Donegal and Belfast at the Harcourt Hotel Collection. Working closely with the Group Director of Sales & Marketing and the individual hotel sales, marketing, reservations & revenue teams, to ensure that proactive and strategic revenue management is in place to achieve targets and KPI’s. Including effective communication, pricing and optimizing revenue streams across all segments, and continually thinking of new ways to grow our presence and return in our key markets. Responsibilities And Duties Oversee revenue management at Lough Eske Castle and Grand Central Bundoran directly and support teams based in Redcastle Hotel & Spa and Titanic Hotel Belfast with distribution strategies and fundamental revenue management. Generate and review daily pick-up analysis, strategy adjustments and reporting. Perform competitive benchmark studies and follow market trends. Create and develop pricing strategies in conjunction with the individuality of each hotel. Provide weekly dynamic forecast of expected results, variances, and budget comparisons by segment. Manage and oversee strategy for all 3rd party distribution with the hotel teams. Responsible for assessing, analysing, and pricing group business strategies. Analyse overall monthly hotel performance reports from hotel teams, provide summary report with recommendations to improve long term strategies from findings. Ensure all related systems are configured correctly, validated, and working to full capacity. Assist hotel teams maintain standards in operations for reservations department. Ensure booking engine process is maintained up-to-date and functional at each property. Work in liaison with individual hotel operations, sales, marketing, revenue and reservations departments with the support of the Group Director of Sales & Marketing. Assist hotel teams and Group Director of Sales & Marketing in monthly forecasting and annual budget process. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, #J-18808-Ljbffr
