LivTours is an innovative tour operator specializing in immersive, high-quality travel experiences across 23 European destinations. With over 16 years in the industry, our small but highly productive team thrives in a flexible, fast-paced environment, dedicated to exceptional service, operational excellence, and seamless guest experiences. Role Overview We are looking for a detail-oriented and analytical Inventory Manager to oversee ticket and inventory management across all destinations. This role ensures that inventory levels are accurately forecasted, maintained, and aligned with operational needs, financial goals, and customer experience standards. Reporting to the Venue & Supplier Relationships Manager, the Inventory Manager collaborates closely with the fulfillment, product and finance teams to optimize inventory planning and execution. Key Responsibilities Forecast ticket and inventory needs in collaboration with the data analyst based on historical sales, product pipeline, seasonality, and market trends, using advanced modeling in Google Sheets and BI tools. Analyze utilization, sales, and waste reports to identify under- or over-purchasing trends and make strategic, data-driven recommendations to maximize sales and profitability. In support of the Venue & Supplier Relationships Manager provides inventory reports and demand forecasts for contract negotiations and to plan ticket acquisitions. Own and maintain all product and ticket availability across systems, ensuring accuracy, real-time updates, and alignment with sales demand and operational capacity. Partner with Fulfillment Managers to clearly delineate ticket acquisition workflows, eliminate overlaps or inefficiencies, and ensure seamless coordination between inventory and fulfillment operations. Manage and maintain inventory in internal systems: ensure accurate availability settings, proper controls, and timely updates. Develop and enforce inventory policies, procedures, and standard operating workflows, including purchase orders, allocation, ticket expiry, and returns. Develop, document, and enforce inventory management policies, processes, and controls to ensure consistency, transparency, and scalability. Monitor and report on key inventory metrics (e.g., fill rates, waste/unused tickets, lead times, margin impact), highlighting insights and risks to leadership. Collaborate with Finance to support budgeting, cost control, and forecasting for inventory-related expenditure, ensuring alignment with business goals. Work cross-functionally with fulfillment, product, and finance teams to ensure inventory decisions support operational feasibility, customer experience, and financial objectives. Partner with the IT Team to identify, champion, and implement system improvements, automations, and dashboard solutions that enhance workflow, data visibility, and accuracy. Conduct regular audits and data checks to ensure inventory integrity, reconcile discrepancies, and adjust forecasts accordingly. Coach, mentor, and supervise the Inventory Assistant, delegating routine tasks while ensuring accuracy, timeliness, and adherence to best practices. Provide operational guidance and support to Fulfillment and Operations teams, addressing queries, escalating issues, and training on inventory tools or systems. Drive a culture of continuous improvement within the inventory function, identifying opportunities to optimize systems, reduce workload, and improve data-driven decision-making. Skills & Experience Proven experience (3-5+ years) in inventory, procurement, or supply management, preferably in tourism, travel, or hospitality. Strong analytical skills with the ability to interpret sales data and forecast demand accurately. Experience supervising or mentoring others, with the ability to support, develop, and collaborate effectively with direct reports. Tech-savvy, experienced with inventory management systems, advanced spreadsheets, and reporting tools. Experience managing inventory systems, workflows, and reporting metrics. Excellent organizational skills, attention to detail, and problem-solving ability. Ability to work collaboratively with cross-functional teams and maintain strong supplier relationships. Proactive approach to process improvement and operational efficiency. Effective communication skills, both written and verbal. Expert usage of Google suite, Google Slides, Docs & Sheets are essential. Flexibility to support operations outside standard hours when needed. Full-time, 1-year contract (renewable). Location: fully remote, with the opportunity to collaborate in person at our Dublin or Rome offices if based nearby. Standard working hours: 9:00 – 17:30, Monday to Friday, with flexibility for operational support as required. Salary: Competitive, commensurate with experience, plus performance-based bonus. Join Us! If you are a meticulous and analytical professional passionate about inventory management and operational efficiency in the travel industry, we want to hear from you. Apply now to help LivTours optimize our ticket and inventory operations across Europe. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing #J-18808-Ljbffr
LivTours is an innovative tour operator specializing in immersive, high-quality travel experiences across 23 European destinations. With over 16 years in the industry, our small but highly productive team thrives in a flexible, fast-paced environment, dedicated to exceptional service, operational excellence, and seamless guest experiences. Role Overview We’re looking for a strategic and experienced leader to join LivTours as Director of Operations . This senior leadership role is responsible for overseeing and optimizing all European tour operations, from booking through service delivery, ensuring exceptional client experiences, operational efficiency, and business growth. Reporting directly to the COO, the Director of Operations will lead four cross-functional teams, including two Fulfilment teams, European Guide Community Manager, and Venue & Supplier Management, and will serve as the primary escalation point for operational challenges. This role combines high-level strategic planning with hands-on operational oversight, focusing on scalability, efficiency, and excellence across all markets. Key Responsibilities Lead all European tour operations, ensuring seamless service delivery, exceptional client experiences, and operational consistency. Own operational strategy and execution, aligning day-to-day operations with company growth, service quality, and financial objectives. Be primarily responsible for post-sales fulfillment, on-tour service, and client support performance. Oversee 2 fulfillment teams ensuring consistent coverage, responsiveness, and coordination across regions. Direct and support the European Guide Community Manager in managing regional Guide and Coordinator Managers to guarantee service availability, engagement, and quality. Oversee and develop the Venue & Supplier and Inventory functions, ensuring ticket and inventory management is efficient, cost-effective, and guided by clear policies for purchasing, allocation, and availability. Oversee the quality and performance of venue and supplier relationships through the Venue & Supplier Manager, ensuring access, compliance, and commercially sound terms. Serve as the primary escalation point for operational, ticketing, and service challenges and disruptions across all markets. Lead the design, implementation, and continuous improvement of operational processes, SOPs, and systems for scalability and efficiency. Collaborate with IT to enhance operational systems, increase automation, and improve workflow visibility and efficiency. Partner with the Sales, Finance and IT department teams to ensure operational feasibility, optimize margins, and deliver high-quality service. Support financial management through operational budgeting, cost control, and advising leadership on the margin impact of operational decisions. Monitor and report on key operational metrics, including tour execution, inventory utilization, margin efficiency, and guide and coordinator satisfaction. Develop, mentor, and evaluate managers within the operations function, ensuring leadership strength, capability, and succession planning. Drive operational readiness for growth into new regions or products, ensuring teams and systems can scale effectively. Champion a culture of accountability, client-centricity, and continuous improvement across all operational teams. Skills & Experience Proven experience (5+ years) in senior operational leadership roles, preferably in tourism, travel, or hospitality. Track record of managing multi-region operations, large teams, and complex cross-functional projects. Strong strategic and analytical skills, with the ability to translate data into actionable operational decisions. Deep industry knowledge and a robust network in the tourism sector. Exceptional leadership and team management skills, with experience mentoring managers and fostering high-performing teams. Proven ability to drive operational efficiency, scale processes, and maintain high service quality. Strong financial acumen, including budgeting, margin management, and cost optimization. Excellent communication and stakeholder management skills, both internally and externally. Tech-savvy with the ability to implement, adapt, and optimize operational systems and processes. Flexibility to work outside standard hours when needed to support operation requirements. Full-time, 1-year contract (renewable). Standard working hours: 9:00 – 17:30, Monday to Friday, with flexibility required during peak periods. Location: fully remote, with the opportunity to collaborate in person at our Dublin or Rome offices if based nearby. Salary: Competitive, commensurate with experience, plus company wide bonus incentives. Join Us! If you are a strategic, hands‑on operational leader with a passion for excellence in tourism and travel experiences, we want to hear from you. Apply to help drive LivTours’ operations to the next level. #J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features. LivTours is an innovative tour operator specializing in immersive, high-quality travel experiences across 23 European destinations. With over 16 years in the industry, our small but highly productive team thrives in a flexible, fast-paced environment, dedicated to exceptional service, operational excellence, and seamless guest experiences. Role Overview You will be responsible for executing daily ticketing and inventory tasks that support sales, service delivery, and operational continuity. This role ensures the right tickets are available at the right time by maintaining accurate systems, supporting purchasing workflows, and coordinating with key teams across the business. Key Responsibilities Execute daily inventory-related tasks assigned by the Inventory Manager, including ticket purchasing, availability rule updates, and internal inventory system settings. Ensure accurate and timely implementation of approved ticketing strategies and settings Monitor key venue account balances and ticket release schedules; flag issues and elevate as needed Accurately log purchases and transactions in internal tracking systems, supporting Finance with required updates Collaborate with Fulfillment Specialists on venue-specific ticketing tasks (e.g., Eiffel Tower, Vesuvius, Parc Güell) Support inventory documentation, including workflow SOPs, knowledge management (e.g., HWGT), and improvement suggestions Use internal tools (BlueMoon, ticketing platforms, etc.) consistently and correctly according to defined processes Contribute to process improvements and flag tooling or system issues to the Inventory Manager Skills & Experience Strong attention to detail, with a focus on accuracy and consistency in repetitive operational tasks Proficient in using digital systems and tools, with the ability to follow established workflows and adapt to new processes Comfortable with structured, task-based work and able to meet daily and weekly deadlines Clear written communication for internal and external coordination Prior experience in ticketing, tourism, inventory operations, or administrative support preferred Reliable, proactive, and willing to raise questions or flag issues when unclear Basic familiarity with Excel/Google Sheets or similar tools a plus Availability to work scheduled shifts as part of a coordinated operations team Type: Full time role, Monday to Friday (with flexibility as required for successful execution of role). Location: fully remote, with the opportunity to collaborate in person at our Dublin or Rome offices if based nearby. Salary: Competitive, commensurate with experience, plus performance-based bonus. Join Us! If you are a meticulous and analytical professional passionate about inventory management and operational efficiency in the travel industry, we want to hear from you. Apply now to help LivTours optimize our ticket and inventory operations across Europe. #J-18808-Ljbffr
